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Analisis Empiris Transformasi Dig Pengaruh Kualitas Layanan, Kepercayaan, dan Kemudahan Aplikasi terhadap Loyalitas Pengguna Mobile Banking pada Bank Daerah Akbar, Januar; Jamilah, Siti; Muhaedi, Muhaedi
JURNAL ECONETICA: Jurnal Sosial, Ekonomi, dan Bisnis Vol. 7 No. 2 (2025): November 2025
Publisher : Program Studi Ekonomi Islam Fakultas Ekonomi Universitas Nahdlatul Ulama Nusa Tenggara Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69503/w76h1912

Abstract

This study aims to analyze the influence of service quality, trust, and ease of use on mobile banking user loyalty at a regional bank. The background of this study is based on the increasing role of digital services in the banking industry and the importance of user loyalty as an indicator of service success. This study used a quantitative approach with an explanatory research method. Data were collected through questionnaires distributed to 150 respondents who were active mobile banking users at regional banks using a purposive sampling technique. Data analysis was performed using multiple linear regression after undergoing validity, reliability, and classical assumption tests. The results showed that service quality, trust, and ease of use of the application had a positive and significant influence on user loyalty, both partially and simultaneously. Service quality was the most dominant factor influencing loyalty, followed by trust and ease of use. These findings suggest that improving service quality, including speed, security, and responsiveness, as well as strengthening trust and ease of use of the application, can significantly increase mobile banking user loyalty. This study provides a theoretical contribution to the development of literature related to user behavior of digital banking services and provides practical implications for regional banks in designing strategies to improve service quality. By managing these three key factors in an integrated manner, regional banks can sustainably increase user satisfaction and loyalty.
Co-Authors ., Dyarini Abdul Aziz Adhhawiyah, Elsya Rahmatul Adrian, Muhammad Adrisdityas Candra Rifani, Salsabila Aghsyannisa Aghsyannisa Agil Ario Wibawa Ahmad Suriansyah Akwila , Friska Efia Alam, Adi Ali Amin, Irsyad Alifah, Nadiatul Alifia Syahnariky Aminuyati Andhini, Andhini Andika, Mira Anita Anita Anton Anton Arini Putri Siti Rohani Astuti, Asti Fuji Audy Pramudita Azkia, St. Aulia Bafaqih, Adnan Bagus Rahmat Santoso, Bagus Rahmat Candra Rifani, Salsabila Adrisdityas Chandra Yusuf Chindiana Khutami Chobir, Abdul CHOIRUN NISA Daniel Dimor Desi Fitriani Diani Ayu Pratiwi Didimus Tanah Boleng Diki Firmansyah, Diki Dini Auliya Azmi Dwi Wulandari Dyarini, Dyarini Dzul, Siti Eko Nuryanto Elina Nurni Ayu Elisabeth Weya Ellyani Baho Elnawati, Elnawati Endang Purwaningsih Eneng Maryati Erpin Ardiansyah Fadhila, Hanum Istiqomah Azhar Febrianti, Nadia Filzah Aulia Fira Nur Azzahra Fitriana Siregar, Fitriana Garnadi Jafar, Garnadi Halimatussadiah Hamdani, Rizky Fauzi Hariyadi, Alifia Hartono, Rudi Helen Fitri Novianti Ibrena Nalsal Angelika Sembiring Ichsan, Rully Moch Imawati, Sri Infik Ivadatun Qomariyah Irawan, Jodi Irwan Kholid Firmansyah Isfandayani Isnaini, Pramusinta Septi Jaharuddin Jaharuddin Januar Akbar Kumara Adji Kusuma Kurnia, Budi Labulan, P M Lazuardi Lazuardi Lestari, Mas roro Diah Wahyu M Allam Farras M. Sobirin Mohtar Mafaza, Arsya Mahendra, Desi Aida Mahesa Rizky Saputra Malik, Muhamad Ibnu Marsudi, Adhitya Setiawan Arya Maulana, Akbar Maulid Agustin Moch. Rizky Maulana Mohtar, M. Sobirin Muhaedi, Muhaedi Muhamad Reza Pahlevi Muhammad Fadhli MUHAMMAD FAHMI Muhammad Ilham Mauludi Muhsin Muhsin MUSLIHUN MUSLIHUN Muttaqin, Muhammad Fauzan Nabighah, Mirrah Nabila, Nabila Nazwa Azkia Ramadhani Nor Lailla Novaliana Devianti Sagita Novita Kareth Nur Ichwan, M. Fawwas Daffa Nur Indah Tri Yanuar Puspita Nur Indah Yanuar Puspita Nur Komala Dewi Nurhajah, Nurhajah Nurhalizah, Siti Nurhalizah Nurkayati, Siti Nurkesih, Siti NURLAELA NURLAELA Nurlatifa Haulaini Nursyirwan , Vivi Iswanti Nurul Hidayat Nurul Karisma Octavianto, Muhammad Fadhli Wima Ozturk, Omer Tayfur Paulus Dara Bani Pratiwi, Restika Eka Putri Meisya Qur'ani, Auliyah Nazal R. Melda Maesarach Rahma Khairunnisa Rahmah Laila Ramadan, Dipa Nispi Ramadhan, Zulfikar Redi Awal Maulana Rejeki Resti Yektyastuti, Resti Reza Oktiana Akbar Ria Desnita Rifani, Salsabila Adrisdityas Candra Rinaldo, Rinaldo Rinta Sari Risma Risma, Risma Rodiyah, Diyah Rosidah, Istifaur Salsabila, Nida Elsa Siregar, Yulia Elfrida Yanty Siti Munawaroh Siti Mutmainah Sri Agustini Sugianto, Selamat Suhardi Surya Ramadhan Syaifulloh, Ahmad Syamsul Mu’arif Syarah Syarah, Syarah Syifa Amelia Syifa Aulia Tarmizi, M.Irfan Tayfur Ozturk, Omer Tjomiadi, Cynthia Eka Fayuning Tuti Alawiyah Usrah, Ifkar Utama, Rony Edward Wahdah Refia Rafianti Waryun, Waryun Wawan Sadtyo Nugroho, Wawan Sadtyo Widyasari Widyasari, Widyasari Windiani, Arovah Wulan Ramdhan Julianti Yalina, Nita Yudih, Dadang Yuni Andriani