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Siti Rahmah
Poltekkes Kemenkes Mamuju
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Journal : Poltekita: Jurnal Ilmu Kesehatan

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Implementation of the Balanced Scorecard in Performance Measurement of Waste Management in Mamuju Regency Ashari, Agus Erwin; Rahmah, Siti; Haidah, Nur; Akbar, Fajar
Poltekita: Jurnal Ilmu Kesehatan Vol. 19 No. 2 (2025)
Publisher : Poltekkes Kemenkes Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33860/jik.v19i2.4199

Abstract

Waste remains a major environmental health issue in urban areas, requiring comprehensive management efforts that involve government, workers, and the community. In this regard, government accountability—both financial and non-financial—is essential. To ensure effective oversight, performance evaluation through the Balanced Scorecard (BSC) framework becomes crucial. In Mamuju Regency, waste management faces challenges, as only 5.55% of total waste is transported to final disposal sites. This study applies the BSC method to assess waste management performance in Mamuju, focusing on two perspectives: customer satisfaction and learning and growth. Using a quantitative descriptive design, data were collected from 50 residents who utilize household waste collection services and 100 employees directly engaged in operational waste services. Information was obtained through structured questionnaires, operational and financial reports, and supporting documentation from the relevant agency. The analysis covered attributes under the two BSC perspectives. Findings reveal that in the customer perspective—covering service quality, relationships, and institutional image—satisfaction reached the “satisfied” category, indicating good performance. Meanwhile, in the learning and growth perspective, which included employee competence, information system support, motivation, empowerment, and fairness, results showed “highly satisfactory” quality, placing performance in the “excellent” category. The study recommends that the Environmental and Sanitation Office of Mamuju Regency adopt the BSC systematically as a planning and evaluation tool. Local authorities should also design indicators suited to regional conditions, improve infrastructure, enforce the use of protective equipment, and encourage active community participation in waste management.
Co-Authors ., Tanenji Abdul Ganing Abdul Rozak Agus Erwin Ashari Agus Prihatmo Wisnuwijoyo Aguswandi, Putra Ahmad, Sabarudin AIDY, ZUL Aisyah, St. Akhmad Akhmad Amalia, Ajizah Asmaul Husna Awaliyyah, Annisa Tri Bagus Prasetyo Barmawi Barmawi, Barmawi Br. Gurusinga,, Dinda Natalisa Budi Rahmat Hakim Cahyati, Riska Citra Indriani Denny Nurdin Desi Fitriana, Desi Desniarti, Desniarti Dewi Maritalia Efendi. A, Edi Eka Safitri, Nurma eko efendi Elmanora Elmanora Ernida, Yulia Esa Putri, Vivania Fajar Akbar Fajri, Nurliya Faradilla, Putri Faralita, Ergina Fathony, M. Hafiz Fazzan Fazzan, Fazzan Festiyed Firdausi Firdausi, Firdausi Fitri, Indah Gita Kencanawaty, Gita Gunawan, Muhammad Arief Haidah, Nur Hanum, Zulfa Harahap, Ardhansyah Putra Hayati, Cut Syifaul Hayati, Rahma Isna Henni Wijayanti Maharani Ilham Akbar Iman Jauhari Indriyani, Sari Iyulen Pebry Zuanny Jasmidi Jasmidi Jatmiko, M.Anang Jemmy Rumengan JUHRIAH, EEN Karjuniwati, Karjuniwati Khairunissa, Dira Khuzaimah Alfi Syahrina Kitari, De-erista Delila Kuntarti, Sri Latifa, Rena Liananiar, Liananiar M. Iqbal Magfirah Mahmuda, Mutiarani Maksura, Hurum Manalu, Santa Maria Mappau, Zrimurti Marlina Marlina Masnaeni Ahmad Maulina, Rissah Megawati, Cut Meutia Rahmah Miftah Chairani Hairuddin Mirza Irwansyah Muhammad Muhammad Muhammad Nur Nasution, Hafni Indriati Nasution, Pitriani Nazlia, Merisa Noer Fadhly Norfajrina, Norfajrina Nuraeni, Neng Sri Nuraina, Nuraina Nurdin, Ambia Nurhafni Siregar Nurhidayati Panjaitan, Angel Shylvia Panjaitan, Teguh Hidayat Paradise, Firyal Nada Pasha, Alif Kamal Pulungan, Ahmad Shafwan Putri, Novita Gaysuwa Putri, Sinta Pratiwi Rachman, Noor Muhammad Ramadhan, Farhan Rapika, Nor Raudhati, Sri Ridhayani Adiningsih Rini Selly, Rini Rosmiaty Rosmiaty Rostanti Toba Rumengan, Angelina Eleonora Saputra, Suryadi Jaya Sari, Lidia Mutia Sari, Maya Novita Saufi, Muhammad Simorangkir, Rennika Irfenti Seprina Sinaga, Masniawita Gloria Siti Khairun Nisa Syahirah, Atikah Nur Tambunan, Herrywati Tamimi, Afifah Tanjung, Amar Lohot Tasia Zein, Tia Teuku Ahmad Yani Tjomiadi, Cynthia Eka Fayuning Triwarti, Ajeng Ulin Nuha, Ulin Uswatun Hasanah Wardiyanti, Shofa Widya Noviana Noor Wineiniati, Noni Yuswita, Yuswita Zainuddin Muchtar Zubir, Moondra