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Muhammad Rifai
STMIK AMIKOM Yogyakarta
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Journal : Academic Journal Research

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IMPLEMENTING TOTAL QUALITY MANAGEMENT TO ENHANCE ISLAMIC EDUCATION QUALITY: A CASE STUDY OF INTEGRATED ISLAMIC SCHOOLS IN JAMBI, INDONESIA Rifai, Muhammad; Syukri, Ahmad; Fadillah, Fadillah
Academic Journal Research Vol. 3 No. 2 (2025): Academic Journal Research
Publisher : Antis Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/acjoure.v3i2.365

Abstract

Objective: This study aims to evaluate the implementation of Total Quality Management (TQM) in improving the quality of Islamic education at Integrated Islamic Schools (SIT) in Jambi Province. The background of this study rests on the need for integrated quality management in Islamic educational institutions, along with the increasing demands for the quality of professional and spiritual value-based educational services. Method: This research used a qualitative approach with a multicluster case study design on three SITs that were purposively selected. Data collection techniques included in-depth interviews, participatory observation, and documentation, while data analysis was conducted interactively through data reduction, presentation, and verification. Results: The results show that the main principles of TQM, such as total involvement, continuous improvement, and customer satisfaction orientation have begun to be internalized in school management. School principals play a central role in promoting a culture of quality, although there are still challenges in quality documentation, understanding internal customers, and limited human resource development. Novelty: An important finding of this study is the integration of TQM principles with Islamic values contextually applied in SIT management culture. This study provides theoretical contributions in the development of a spiritual-based TQM framework, as well as practical recommendations to strengthen quality assurance systems in Islamic educational institutions.
Co-Authors Abd. Halim Adelia Parhusip, Feby adi prasetyo, dimas Agus Idris, Mochammad Agusta, Harini Ahmad Syukri Ahmadsyah, Ahmadsyah Akbar, Rizaldi Al'Aziz, Renggo Mike Amin, Hamma Aming Ananda, Rusydi Andriansyah, Rizki Anggraini, Putri Bur Ansar Ansar Aprilia, Murni Apriyanto Ar Rahma Pasaribu, Nopi Yanti Artana, I Nyoman Asep Setiawan Ayu Widya Artini Azis, Rahmawati Azman, Muhammad Azriel Eka Sasmita, Ifan Azriel Eka, Ifan Baruno, Yosep Heristyo Endro Br Tarigan, Putri Juliani Budiyono Budiyono Burhanuddin Burhanuddin Candra Wijaya, Candra Darmadi Darmadi Dedi Satriawan Dina Destari Dindin Abidin Diwangsa, Aji Nawis Dody Guntama Dwi Risdhayanti, Anindya Dwi Rohman Soleh, Dwi Rohman Elvistia F, Flora Endang Kusumawati Endang Sri Rahayu, Endang Enjelina Sinaga Ery Suhartanto Eskawida, Eskawida Fadhilah Harahap, Nur Fadillah Fadillah Faliqul Isbah Fatkhurrohman Fatkhurrohman, Fatkhurrohman Felisiana Salsabila, Anisa Fitri Frimasanda, Muhammad Dzaki Fauzan Gunawan, Imron Hadiningrum, Sri Hafidz, Ainun Hafiz Siswanto, Fraditya Hamdiana, Hamdiana Harahap, Nurul Febriyani Hery Cristian Gultom, Joshua Hidayatullah, Rifansyah Hirwansyah, Hirwansyah Imelda, Donna Imsar, Imsar Indah Permatasari Intan Kusuma Pratiwi, Intan Kusuma Iskandar Iskandar Ismawan, Hendry Iswara Putra, Dana Ivanna, Julia Joy, Diandra Kamal, Sainal Edi Kamaruddin, Ilham Kemas Imron Rosadi Khodijah N, Siti Khofifah, Eriska Nur Kusuma Fadhillah, Bamita Mar'i, Khozali Mardiana Mardiana Marwan, Ummi Kalsum Masruroh, Chaula Metia, Elta Mila Fauziyah Muhammad Aqil Muhammad Farid Muhammad Hanif Munawwar, Munawwar Nainggolan, Gaby Agustina Nasichah Ni Putu Nita Wijayanti Ningsih, Nining Ade Ningsih, Sri Rahayu Nisak, Sayida Khoiratun Nulhakim, Lukman Nur Ikhsan, Ahmad Nurhasanah, Andi Nuriaini Dewi, Mubarokah Nurmawati Nurmawati Nurrisma Nurul Huda, Moh Nurul Inayah Nurul Izza AR Panjaitan, Novia Adeliana Parhusip, Feby Adelia Pasinggi, Adinda Sari Pohan, Hadi Lapian Prapdopo, Prapdopo R. Rusli Rahman, Sufirman Rahmat Hidayat Rahmawati, Rahmawati Ramadi Ramadi, Ramadi Ramdani, Reza Ratnasari, Devi Razak, Askari Revalina, Rizsyawal Riska Amalia Rualemba, Novi Krisanti Runi Asmaranto Rusnita, Ayu Novidaniati Sada, Kumbendy Salahhudin, Salahhudin Samura, Laras Hilda Sani Munadi, Sabtisilwy Sanusi Sanusi Saparuddin Latu Sarono, Joko Sayyidati, Rabbini Septiyani, Rini Dwi Shaleh, Waladun Siahaan, Florencia Pauli Simamora, Roy Sander Simanjuntak, Sri Susanti Simbolon, Nur Anisa Sinambela, Sulastri Krisdayanti Sitompul, Kristina Pujasari Sobari Sobari SRI RAHAYU Sri Yunita Sudha Paramartha, Dhiksa Suryo, Muhammad Ramadhani Suwandi Suwandi Syafruddin Syafruddin Syahputra, Arya SYAHPUTRA, MUHAMMAD RIZKI Syahruddin, Akmal Novrian Tamba, Relly Tarigan, Rini Meylani Tata Sumitra Thaiyibah, Afifah Titik Haryanti Tiur Malasari Siregar, Tiur Malasari Toto Suharto Tri Wahono, Wahyu Uli Sembiring, Vanessa Usnaini, Usnaini Visca, Rinette Wahyu Andhyka Kusuma Wasilah Wasilah YULIAN ZETTA MAULANA Yuniaty, Erma Zakaria Zakaria Zakky Asnawi, Ahmad Zen, Nur Afifah Zulfirman Siregar Zuliana, Sukma Zulpawati Zulpawati