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The Role of 7P Marketing Mix toward Consumer Satisfaction and Loyalty of XYZ Beauty Clinic Alwinie, Ade Agusti; Nurhayati, Popong; Sartono, Bagus
Journal of Consumer Sciences Vol. 9 No. 1 (2024): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.9.1.40-62

Abstract

The XYZ Beauty Clinic has many branches throughout Indonesia, including the Metropolitan Mall (MM) Bekasi branch, which has been established since 2011. Over time, the XYZ MM Clinic has faced various challenges, such as a decrease in the frequency of customer visits. This study aims to analyze consumer perceptions, factors that affect consumer satisfaction and loyalty, and the level of satisfaction and loyalty of XYZ Beauty Clinic consumers. The study used a cross-sectional design. The sampling technique used purposive sampling involving 152 respondents who were at least 17 years old and had visited at least twice in the last year. Data were processed quantitatively using SEM-PLS, Customer Satisfaction Index (CSI), and Customer Loyalty Index (CLI) to test the hypotheses and measure the level of consumer satisfaction and loyalty. The results indicated that consumer perception with low satisfaction and low loyalty are consumers who work as entrepreneurs, consumers who earn less than 5 million a month, as well as consumers who live in Tangerang and Bogor. The marketing mix that affects consumer satisfaction includes product, promotion, process, people, and physical evidence. Customer satisfaction affects customer loyalty. The level of customer satisfaction shows satisfactory results and the level of customer loyalty shows loyal results. Based on the research results, clinics are advised to prioritize consumer groups with low perceptions of satisfaction
Investigating The Asymmetric Effect of Food Commodity Price on The Volatility in Indonesia Sari, Linda Karlina; Achsani, Noer Azam; Sartono, Bagus; Anggraeni, Lukytawati
Jurnal Manajemen & Agribisnis Vol. 20 No. 3 (2023): JMA Vol. 20 No. 3, November 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jma.20.3.440

Abstract

Volatility can be measured, but in fact, there is still frequent debate over the selection of precise measurements in describing volatility. In Indonesia, the commodity market is known for its volatile prices, which can impact the livelihood of farmers, traders, and the wider economy. The existence of possible asymmetry in the behavior of food commodity price volatility in the Indonesian market is not yet known. This paper aims to determine the best model to describe the volatility and to investigates the presence of the asymmetric effect on the volatility of food prices in Indonesia, over the period 2009-2019, on a monthly basis. Modeling of volatility uses the GARCH family model, both symmetric and asymmetric. The results showed that the GARCH asymmetric model produces better performance than the symmetric GARCH. Through the best GARCH asymmetric model, the food commodities used in this study showed a statistically significant asymmetrical effect on volatility. Nevertheless, policymakers and market players need to be aware of the impact of market volatility and implement measures such as real-time price information systems to mitigate its effects. The government can increase food production by providing support to farmers in managing supply efficiency and improving agricultural infrastructure. Keywords: agricultural commodity, asymmetric effect, asymmetric GARCH, modeling volatility
Tata Kelola Digital Layanan Lalu Lintas Jalan Tol di Indonesia: Studi Aplikasi Travoy Jasa Marga Setiawan, Mohamad Agus; Hartoyo; Seminar, Kudang Boro; Sartono, Bagus; Fitriati, Rachma
Matra Pembaruan: Jurnal Inovasi Kebijakan Vol 8 No 1 (2024)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/mp.8.1.2024.1-16

Abstract

Digital transformation has transformed the governance approach into digital governance, essential in improving performance and service quality in various sectors, including the toll road industry. This article explores the implementation of digital governance in toll road traffic services in Indonesia. The research method uses a qualitative approach with data collection techniques through observation, literature studies, focus group discussions, and in-depth interviews with a study time of six (6) months from September 2023 to February 2024. The study results show that toll road users face various problems in toll road traffic services in Indonesia, such as severe traffic congestion, over-capacity rest areas, dirty toilets, lack of gas station facilities, and lack of information about congestion points and alternative routes. As an Indonesian state-owned enterprise engaged in toll road operations, PT. Jasa Marga Tbk. launched the Travoy application to provide practical solutions for toll road users to get the necessary information services, facilitate the search for rest areas, and reduce congestion by managing traffic distribution. The study results confirm the importance of continued investment in digital technology and effective data processing to ensure the satisfaction and convenience of future toll road users.
MODEL KLASIFIKASI UNTUK PREDIKSI FASE PERTUMBUHAN PADI DENGAN MACHINE LEARNING BERDASARKAN CITRA SATELIT: (Classification Model for Paddy Growth Phase Prediction with Machine Learning Based on Satellite Imagery) Novian Tamara; Aji Hamim Wigena; Bagus Sartono
Majalah Ilmiah Globe Vol. 23 No. 2 (2021): GLOBE Vol 23 No 2 TAHUN 2021
Publisher : Badan Informasi Geospasial

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Padi memegang peranan penting bagi masyarakat Indonesia. Rumah Tangga Usaha Pertanian (RTUP) padi sebesar 64,85% dari RTUP sub sektor tanaman pangan tahun 2018. Data padi yang akurat dapat membantu pemerintah dalam menyusun perencanaan, mengeksekusi program, dan membuat keputusan yang tepat. Tujuan penelitian kami yaitu membangun model klasifikasi untuk prediksi fase pertumbuhan padi sebagai upaya dalam mendukung keakuratan data padi. Pemodelan multi kelas dilakukan dengan teknik machine learning yaitu Random Forest dan Support Vector Machine. Penelitian ini menggunakan citra Landsat-8 dan Sentinel-2 sebagai fitur yang disupervisi oleh data Kerangka Sampling Area (KSA) dari BPS sebagai variabel target. Sebanyak 1239 fitur statistik temporal turunan dari 18 indeks spektral Sentinel-2 dan 15 indeks spektral Landsat-8 diseleksi dengan plot korelasi dan teknik stepwise. Ketidakseimbangan data ditangani dengan teknik sampling SMOTE+TL. Pada klasifikasi tahap 1, performa model dalam memprediksi sawah padi, sawah bukan padi, dan bukan sawah mencapai akurasi 0,95 dan Matthews Correlation Coefficient (MCC) 0,84. Pada klasifikasi tahap 2, performa model dalam memprediksi fase pertumbuhan padi mencapai akurasi 0,87 dan MCC 0,73. Hasil menunjukan kombinasi citra Landsat-8 dan Sentinel-2, seleksi fitur temporal, serta pemilihan metode klasifikasi mampu meningkatkan performa model.
Performance Analysis of Robust Functional Continuum Regression to Handle Outliers Ismah, Ismah; Erfiani, Erfiani; Wigena, Aji Hamim; Sartono, Bagus
InPrime: Indonesian Journal of Pure and Applied Mathematics Vol 6, No 1 (2024)
Publisher : Department of Mathematics, Faculty of Sciences and Technology, UIN Syarif Hidayatullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/inprime.v6i1.38928

Abstract

Robust functional continuum regression (RFCR) is an innovation as a development of functional continuum regression that can be applied to functional data and is resistant to outliers. The resistance of RFCR depends on the applied weighting function. This study aims to evaluate the RFCR performance to handle outliers. We propose the various weighting functions in this evaluation, i.e., Huber, Hampel, Ramsay, and Tukey (Bisquare), which do not eliminate or give zero weight to observed data identified as outliers. This contribution is essential to determining the appropriate RFCR method without eliminating the outlier data. The result shows that the RFCR performance with the Huber weighting function is better than the others, based on the goodness of fit, consisting of the root means square error of prediction (RMSEP), the correlation between the actual data and the model, and the mean absolute error (MAE).Keywords: Functional data analysis; Huber weighted function; Hampel weighted function; Ramsay weighted function; Tukey (Bisquare) weighted function. AbstrakRegresi kontinum fungsional kekar (RFCR) merupakan inovasi yang merupakan pengembangan dari regresi kontinum fungsional yang dapat diaplikasikan pada data fungsional dan tahan terhadap outlier. Resistansi RFCR bergantung pada fungsi pembobotan. Penelitian ini bertujuan untuk mengevaluasi kinerja RFCR. Kami mengusulkan beberapa fungsi pembobotan dalam evaluasi tersebut, yaitu Huber, Hampel, Ramsay, dan Tukey (Bisquare), dengan tidak menghilangkan atau memberikan bobot nol pada data observasi yang teridentifikasi sebagai outlier. Kontribusi ini penting untuk menentukan metode RFCR yang tepat tanpa menghilangkan data outlier. Hasil menunjukkan bahwa kinerja RFCR dengan fungsi pembobotan Huber lebih baik dibandingkan fungsi pembobotan lain berdasarkan goodness of fit, yang terdiri dari root mean square error of prediksi (RMSEP), korelasi antara data aktual dan model, dan mean kesalahan absolut (MAE).Kata Kunci: Analisis data fungsional; Fungsi berbobot Huber; Fungsi tertimbang Hampel; Fungsi tertimbang Ramsay; Fungsi berbobot Tukey (Bisquare). 2020MSC: 62J99, 62R10
Strategy Formulation of Natural Gas Continuity Supply (Case Study PT ABC) Dhanu; Saptowulan; Idqan Fahmi; Bagus Sartono
Scientific Contributions Oil and Gas Vol. 45 No. 1 (2022): SCOG
Publisher : Testing Center for Oil and Gas LEMIGAS

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Abstract

This study aims to formulate a strategy for PT ABC in maintaining the continuity of natural gas supply. Feasibility analysis and decision tree method are used to determine the chosen strategy in maintaining the continuity of natural gas supply. Internal and external analysis are used to identify the key success factors of the company in implementing the chosen strategy and then summarized and evaluated using IFE and EFE matrix. To formulate implementation strategies by aligning key internal and external factors, IE and SWOT matrix are used. QSPM matrix is used to determine the priority of the implementation strategy. The results show IFE and EFE score are 2.55 and 2.76 respectively, so that PT ABC has suffi cient internal resources to maintain the continuity of natural gas supply and able to respond well to opportunities and threats. This condition can be managed best with hold and maintain strategies which are market penetration and product development. QSPM Matrix analysis show that product development group strategy has the highest Total Attractiveness Score (TAS) thus become priority to be executed and then market penetration strategy.
Generalized Linear Mixed-Model Tree for Modeling Dengue Fever Cases Setiawan, Erwan; Notodiputro, Khairil Anwar; Sartono, Bagus
CogITo Smart Journal Vol. 10 No. 2 (2024): Cogito Smart Journal
Publisher : Fakultas Ilmu Komputer, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31154/cogito.v10i2.715.380-392

Abstract

The GLMM tree demonstrates flexibility when applied to complex dataset structures such as multilevel and longitudinal data. However, there has been no assessment of the performance of GLMM trees on panel data structures. This study aims to assess the performance of the GLMM tree on a panel data structure using a case study of dengue fever cases in West Java. The performance evaluation focuses on the accuracy of the model. The dataset includes cross-sectional data from 27 regencies/cities in West Jawa, covering different regions at a single point in time, and time-series data from 2014 to 2022, tracking dengue fever cases over the years. The results of this study show that the GLMM tree model is suitable for panel data that exhibit nuanced or intricate variability unrelated to temporal effects. When developing the incidence rate of the dengue fever model, the GLMM tree separates into two submodels depending on a GRDP growth rate threshold of 5.5%. The GLMM tree model shows significant differences in the incidence rate of dengue fever between regencies/cities. However, the differences in the incidence rate of dengue fever from year to year between the regencies/cities are not significant. It indicates that local factors, such as research predictor variables, are more dominant in influencing the incidence rate than global factors.
ANALISIS KINERJA MODEL STACKING BERBASIS RANDOM FOREST DAN SVM DALAM KLASIFIKASI RUMAH TANGGA BERDASARKAN GARIS KEMISKINAN MAKANAN DI PROVINSI JAWA BARAT Ghiffary, Ghardapaty Ghaly; Amanda, Nabila Tri; Ardhani, Rizky; Sartono, Bagus; Firdawanti, Aulia Rizki
Jurnal Lebesgue : Jurnal Ilmiah Pendidikan Matematika, Matematika dan Statistika Vol. 5 No. 3 (2024): Jurnal Lebesgue : Jurnal Ilmiah Pendidikan Matematika, Matematika dan Statistik
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/lb.v5i3.856

Abstract

The stacking method is an ensemble technique in machine learning that combines predictions from several base models to improve classification accuracy. This research applies the stacking method with two machine learning algorithms, namely Random Forest and Support Vector Machine (SVM) as base learners and logistic regression as a meta learner. This study aims to develop a classification model to identify households based on the food poverty line in West Java Province. The data used is KOR and household data in West Java Province sourced from the 2023 BPS National Socio-Economic Survey (Susenas). The variables used consisted of 24 independent variables with food poverty level as the response variable. Modeling was conducted using feature selection using Recursive Feature Elimination (RFE) and class imbalance handling using the ADASYN method. The results showed that the stacking model was superior to the single model with a balance accuracy of 0.81, sensitivity of 0.72, and specificity of 0.89. Feature importance analysis identified that calorie consumption, expenditure on cigarettes, meat and fruits, and expenditure on rice, eggs and other commodities contributed the most to the classification households based on the food poverty line in West Java Province.
STUDI KOMPARASI METODE SVM-SMOTE DAN SMOTE-TOMEK DALAM MENGATASI IMBALANCE CLASS MENGGUNAKAN MODEL XGBOOST PADA KLASIFIKASI RUMAH TANGGA PENERIMA KUR Yanuari, Eka Dicky Darmawan; Yudhianto, Rachmat Bintang; Ulfia, Ratu Risha; Sartono, Bagus; Firdawanti, Aulia Rizki
Jurnal Lebesgue : Jurnal Ilmiah Pendidikan Matematika, Matematika dan Statistika Vol. 5 No. 3 (2024): Jurnal Lebesgue : Jurnal Ilmiah Pendidikan Matematika, Matematika dan Statistik
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/lb.v5i3.857

Abstract

This study aims to compare the SMOTE, SVM-SMOTE, and SMOTE-Tomek methods using the XGBoost model in overcoming the problem of class imbalance and to determine the factors that affect the status of KUR recipients in West Java Province. Three XGBoost models with class balancing techniques SMOTE, SVM-SMOTE and SMOTE-Tomek were applied to SUSENAS data of West Java Province in 2023 consisting of 1 response variable and 19 predictor variables. The results showed that the XGBoost model with the SMOTE balancing method produced better accuracy in overall data classification, but was less effective in classifying minority classes as reflected by low sensitivity and F1-Score values. The XGBoost model with the SMOTE-Tomek balancing method showed better performance in capturing minority classes with higher sensitivity and F1-Score values. The most influential variables in this model in order are per capita expenditure, urban/rural classification, motorcycle ownership, dwelling wall materials and land ownership. Per capita expenditure has the largest influence on the classification of KUR recipients, indicating that household financial management is a major factor in lending decisions. Urban/rural classification and motorcycle ownership also contributed significantly, reflecting differences in social and economic access between regions. Overall, economic factors, infrastructure and social accessibility are the main considerations in determining KUR recipient households in West Java Province.
A Analisis Perbandingan Kinerja Metode Ensemble Bagging dan Boosting pada Klasifikasi Bantuan Subsidi Listrik di Kabupaten/Kota Bogor Cintari, Nanda Putri; Alifviansyah, Kevin; Tsabitah, Dhiya Ulayya; Sartono, Bagus; Firdawanti, Aulia Rizki
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4537

Abstract

The classification of electricity subsidy recipients is an crucial step to ensure that the government's social assistance program is distributed in a targeted manner, so an appropriate analysis method is needed. This research compares the Bagging and Boosting ensemble methods for the classification of households receiving electricity subsidies in Bogor Regency and City using Susenas 2023 data totaling 2002 households. The bagging method uses Random Forest and Extra Trees, while boosting includes CatBoost and LightGBM. The results showed that the Extra Trees method of bagging provided the best performance with 91% accuracy, 95% F1score, and 97% sensitivity. Factors such as ownership of electronic goods and modern facilities, such as ownership of air conditioners, laptops, and televisions are the most significant variables in influencing the classification of electricity subsidy recipients. With high accuracy and minimal bias, this model effectively supports data-driven policies for electricity subsidy distribution. This research is expected to be a strategic recommendation for the government to improve the effectiveness of the electricity subsidy program to be more efficient, well-targeted, and support the improvement of people's welfare.
Co-Authors -, Salsabila Aam Alamudi Abdul Aziz Nurussadad Achmad Fauzan Achsani, Noer Azham Adi Hadianto Adinna Astrianti Afendi, Farit M Agus M Soleh Agus M Soleh Agus M. Sholeh Agus Mohamad Soleh Agusta, Madania Tetiani Agwil, Winalia Aji Hamim Wigena Akbar Rizki Akhilla, Kharismatul Zaenab Alfa Nugraha Pradana ALFIAN FUTUHUL HADI Alifviansyah, Kevin Alona Dwinata Alwinie, Ade Agusti Amanda, Nabila Tri Amatullah, Fida Fariha Amin, Toufiq Al Amir Abduljabbar Dalimunthe Anang Kurnia Andi Susanto Andrie Agustino Anggraeni, Kartika Novira Anggraini Sukmawati Ani Safitri Anik Djuraidah Anisa Nurizki Annisa Permata Sari, Annisa Permata Annissa Nur Fitria Fathina Anton Ferdiansyah Anwar Fajar Rizki Ardhani, Rizky Ardiansyah, Muhlis Arief Daryanto Arief Daryanto Arief Gusnanto Aris Yaman Aris Yaman Aristawidya, Rafika Aruddy Aruddy Asep Rusyana ASEP SAEFUDDIN Asfar Asrirawan, Asrirawan Aulia Rizki Firdawanti Aunuddin Aunuddin Auzi Asfarian Azlam Nas Bagus Randhyartha Gumilar Bariq, Muhammad Shidqi Abdul Barokaturrizkia Ameliani Bayu Indrayana Bayu Pranata, Bayu Bayu Suseno Beny Mulyana Sukandar Billy Bimandra Adiputra Djaafara Bonar Marulitua Sinaga Budi Susetyo Bukhari, Ari Shobri Cahya, Septa Dwi Carlya Agmis Aimandiga Cici Suhaeni Cici Suhaeni Cici Suhaeni Cintari, Nanda Putri Citra, Reza Felix Dani Al Mahkya Darwis Darwis Dede Dirgahayu Dede Dirgahayu Defri Ramadhan Ismana Deiby T Salaki Deni Achmad Soeboer Deri Siswara Dessy Rotua Natalina Siahaan Dewi Margareth Lumbantoruan Dhanu Dian Ayuningtyas Dian Handayani Dian Kusumaningrum Dito, Gerry Alfa Dwi Agustin Nuriani Sirodj Dwi Fitrianti Dwi Wahyu Triscowati Eko Ruddy Cahyadi Embay Rohaeti Erfiani Erfiani Erliza Noor Erwan Setiawan, Erwan Etis Sunandi EVI RAMADHANI EVITA PURNANINGRUM Fachry Abda El Rahman Fadhila Hijryani FAHREZAL ZUBEDI Fany Apriliani Faqih Udin dan Jono M. Munandar Meivita Amelia Farit M. Afendi Farit Mochamad Afendi Fauzi, Fatkhurokhman Ferdiansyah, Anton Ferdiansyah, Anton Fitri Mudia Sari Fitrianto, Anwar Frisca Rizki Ananda Galih Hedy Saputra Gerry Alfa Dito Ghiffary, Ghardapaty Ghaly Ginting, Victor Gumilar, Bagus Randhyartha Gustara, Muhammad Hanum Rachmawati Nur Hardiana Widyastuti Hari Wijayanto Hari Yanni, Meri Harianto Harianto Hartoyo Hartoyo Hartoyo Hazan Azhari Zainuddin Hendri Wijaya Hendria, Muhammad Herlin Fransiska Herlina Herlina Hidayat, Agus Sofian Eka Hidayat, Muhammad Hilman Dwi Anggana I Made Sumertajaya I Wayan Mangku Idqan Fahmi Ilma, Hafizah Ilma, Meisyatul Ilmani, Erdanisa Aghnia Iman, Mutiara Nurul INA YATUL ULYA Indahwati Indonesian Journal of Statistics and Its Applications IJSA Intan Arassah, Fradha Irene Muflikh Nadhiroh Irfan Syauqi Beik Ismah, Ismah Ita Wulandari Itasia Dina Sulvianti Iwan Kurniawan Jaelani, Raditya Kamila, Sabrina Adnin Khairil Anwar Notodiputro Khairunnajah Khairunnajah Khairunnisa, Adlina Khikmah, Khusnia Nurul Kudang Boro Seminar Kusman Sadik Kusnaeni Kusnaeni, Kusnaeni La Surimi, La Laode Ahmad Sabil Leni Anggraini Susanti Lilik Noor Yuliati Linda Karlina Sari Luky Adrianto Lukytawati Anggraeni M. Yunus Magfirrah, Indah Matualage, Dariani Megawati - Megawati Simanjuntak Meylisah, Eni Mohamad Agus Setiawan Muhammad Hendria Muhammad Ilham Abidin Muhammad Irfan Hanifiandi Kurnia Muhammad Nur Aidi Muhammad Subianto Muhammad Syafiq Muhammad Yusran Mukhamad Najib Murpraptomo, Saka Haditya Musthafa, Hafiz Syaikhul MY, Hadyanti Utami Nofrida Elly Zendrato Novian Tamara Nugraha, Adhiyatma Nur Aulia NUR HASANAH NURADILLA, SITI Nurfadilah, Khalilah Oktaviani, Rina Pardomuan Robinson Sihombing Parwati Sofan, Parwati Pika Silvianti Popong Nurhayati Pratiwi, Windy Ayu Purnaningrum, Evita Purwanto, Arie Puspanegara, Ladia Puspita, Novi Qalbi, Asyifah Rachma Fitriati Rahardi, Naufal Rahardiantoro, Septian Rahma Anisa Rahma Anisa Rahma Dany Asyifa Rahman, Gusti Arviana Rahmatulloh, Febriandi Rais Rere Kautsar Rhendy K P Widiyanto Riantika, Ines Rina Oktaviani Rini, Dyah Setyo Riska Yulianti, Riska Riza Indriani Rakhmalia Rizal Bakri Rizka Rahmaida Rizqi, Tasya Anisah ROCHYATI ROCHYATI Roy Sembel Sachnaz Desta Oktarina salsa bila Saptowulan Sarah Putri Sari, Jefita Resti Sentana Putra, I Gusti Ngurah Seta Baehera Setiadi Djohar Setyowati, Silfiana Lis Sholeh, Agus M. Siregar, Indra Rivaldi Siskarossa Ika Oktora Sofia, Ayu Sri Amaliya Suantari, Ni Gusti Ayu Putu Puteri Suhaeni, Cici Sukarna Sukarna Suprayogi, Muhammad Azis Susanto, Andi Suseno Bayu Syam, Ummul Auliyah Syarip, Dodi Irawan Totong Martono Toufiq Al Amin Toufiq Al Amin Triscowati, Dwi Wahyu Tsabitah, Dhiya Ulayya Tsaqif, Denanda Aufadlan Ujang Sumarwan Ulfia, Ratu Risha Utami Dyah Syafitri Valentika, Nina Vera Maya Santi Wahida Ainun Mumtaza Wahyudi Setyo Wahyuni, Silvia Tri Waliulu, Megawati Zein Wawan Saputra Yanuari, Eka Dicky Darmawan Yenni Angraini Yoga Primanda Yopi Ariesia Ulfa Yudhianto, Rachmat Bintang Yuliani, Leny Zahra, Latifah Zaima Nurrusydah