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Journal : OPERATION EXCELLENCE: Journal of Applied Industrial Engineering

Design of service quality and analysis of customer satisfaction in SME culinary products with the quality function deployment method Supriyati, Supriyati; Putra, Fibi Eko; Widya, Adi Rusdi
Operations Excellence: Journal of Applied Industrial Engineering Vol. 15, No. 2, (2023): OE July 2023
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2023.v15.i2.080

Abstract

SMEs are medium-level community businesses with limited capital. The type of business that can revive the economy, especially the economy for families, is the SMEs culinary business which is consumed by the community every day. One of the SMEs that is still surviving despite experiencing a decline is the SMEs in the culinary field. The results of observations and interviews with one of the SMEs culinary businesses, in a period of 12 months, sales decreased by an average of up to 50%. The cause of the decline in sales is not known with certainty, so it is necessary to evaluate the performance of these SMEs. QFD is one method that can be used to obtain a clear and objective picture of Customer needs. The research method involves Customers as respondents, the number of samples is 80 with 26 valid and reliable attributes. The results of the analysis using Importance Performance Analysis (IPA) show that there are five attributes that are considered important for Customers to become priority improvements. These attributes are related to the Tangible aspect, namely the presentation of Durian sticky rice products that are attractive, the portion according to expectations, Assurance, namely the consistency of the ripeness of the durian fruit, the taste of the durian fruit is felt in every portion, Empathy, namely the ethics in serving Customers. Based on the QFD approach, the priority is the technical importance rating by making standard operating procedures for each technical response in the form of standard operating procedures for checking raw materials and the amount of raw materials used in each serving, re-examining, providing the composition of the main raw materials so that the taste remains consistent (Assurance). Serving techniques with serving portions, cleanliness of physical facilities (Tangible), service to Customers and socialization of Customer service standards (Emphaty), and ordering techniques (reliability). So that in order to maintain and maintain the quality of SMEs products and services in the culinary field, it is necessary to conduct a performance assessment, especially related to the four aspects of service quality Assurance, Tangible, Empathy and Reliability as a design in assessing service quality
Improving the performance of enterprise resource planning with the implementation of Systems, Applications, and Products in Data Processing (SAP) in a car seat manufacturing company Widya, Adi Rusdi; Supriyati, Supriyati
Operations Excellence: Journal of Applied Industrial Engineering Vol. 16, No. 3 (2024): OE November 2024
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2024.v16.i3.119

Abstract

Using an Enterprise Resource Planning System (ERP) during the Industrial Revolution 4.0 is a long-term investment for companies looking to enhance efficiency, performance, productivity, and decision-making capabilities. Typically, ERP systems employ a centralized database to streamline various business processes, reducing manual labor and improving workflows. These systems often include a Dashboard that provides real-time data for measuring productivity and profitability. Updated instantly when entered into the system, this information allows companies to make quick, informed decisions based on accurate, up-to-date internal data. However, discrepancies between transaction processes, such as mismatches in the quantity of goods recorded in the SAP system and actual production, can hamper the effectiveness of ERP control. To address this, research has been carried out to process information in real time and with greater accuracy. The study involves a literature review, hardware prototypes, and program development, ultimately leading to increased SAP user accuracy from 63% to 86%. This improved accuracy helps identify factors hindering optimal SAP performance and provides recommendations for resolving transactional issues. Ultimately, consistency and commitment from users and relevant stakeholders are vital for maintaining an optimally functioning ERP system.
Co-Authors ., Aniek ., Meliza A J, Atikah A. Santoso, Muhammad Abdoel Gafar Achmad Saiful Ulum Adi Wisaksono Adiputra, Agung Adnan, Haidar Bustomi Afandi, Haekal Ridlo Affianti, Dianita Agus Suwarno, Agus Aisha, Dinda Aji, Achmad Fahrul Amin Solihin, Amin Amir Syarifuddin Anang Kistyanto Anike Wulansari Apriantoro, Roni Ardi Prabowo, Muhamad Cahyo Ario Busono, Fawzi Arnani R, Retno Dwi Asep Muhyidin Aspandra, Rahadian Assidik, Fajar Athariq, Irsan Aulia, Afkar Bahri, Ramadhan Syaeful Baiquni, Fahmi Bhaskara, Arkananta Bowo Susilo Burhanudin Burhanudin Cahyo Ardi Prabowo, Muhamad Dadi Dadi Darajati, Irene Titin Darham, Darham Darmawan, Heru Darmayadi, Andrias Dewi Lutfianawati, Dewi Dewi, Annisa Ammyla Dian Anggraini Puspitasari Dianita Affianti Didin Mukodim Dilad Anian, Jihan Syifa Djuwari Djuwari Dwi Astuti Dwi Nur Indah Sari Dwi Yulianto, Hery Efendi L, Rudi Effendi, Nur Ika Ekaningtias, Dyah Erida Herlina Erika Maharani Erina Rulianti Evy Sulistyoningrum Febrinasari, Tantry Fernaldy, Kevin Firdayanti, Bella Cahya Gunasti Gunasti Gunasti Hudiwinarsih Harini, Rika Harini Harkina, Prida Hasbullah Hasbullah Herawati Herawati Heri yanto Herlin Fitriana Kurniawati Herman Didipu Hermawan, Muhid Herol, Herol Hidayat, Ade Nurul Hidayati, Ira Ikhsan Romli Ilham Sayekti Indah Hapsari Ira Puspitawati Irwati, Dwi Iswanti, Iswanti Joko Sutarto Juhaeni Juhaeni K, Windy Illa Kadek Pranetha Prananjaya, Kadek Pranetha Kartika, Vinda Setya Khoerunisa, Asti Kinantaka, Rizky Budiyasa Krismanto, Rendy Kurnia, Syafika Nugrah Kurniawan, Rachman Catur Kurniawan, Risky Kusmajaya, Sumardani Kustiwan, Susan La Ode Reskiaddin Laksitasari, Anindita Lestari, Adelia Putri Lilis Puspitawati Lily Arsanti Lestari Lingga Sulistyowati M, Sherina Ausina Mahendra, Nanang Marthlin Novten van Harling Marthlin Novten van Harling Meylida Ichsyani Mochamad Nurhadi, Mochamad Mohamad Cerdika, Varian Muazaroh . Muhamad Yusup Mukhlisin Mukhlisin Muslimin Muslimin Muttaqqin, Habib Zahar Zaki Natansya, Tyas Sylva Fitrian Netty Nurdiyani, Netty Nida An Khofiyah Ningsih, Wahyu Setia Nissa, Rika Sovyatun Nuhman Nur'aeni, Nur'aeni Nurdien, Ahmad Nurhadi Nurhaliza, Syifa Nurhidayanti, Nisa Nurlaili Nurlaili Nurpribadi, Giri Nursaputro, Septiantar Tebe Oktarina, Dian Oktaviani, Sella Devi Osesoga, Maria Stefani P, M. Cahyo Ardi Panggabean, Andre Stefanus Permadi, M. Galih Pharamitha, Pharadnya Dewi Prabowo, Muhamad Cahyo Ardi Prihandoko, Dedi Heru PURFINI, APRIANI PUTI Puspitaningrum, Ari Cahaya puti purfini, apriani Putra, Fibi Eko Putri Oktavia Putri Riandani, Andini Putri Wulanditya Putri, Asri Mutiara Putri, Diyana Afita Putri, Hanifa Oktavia Putri, Nicky Putri, Yunia Purnamasari R, Zyahra Putri Rahmad Purnama, Rahmad Rahman, Puspa Rahayu Utami Rahmawati, Fani Annisa Rahmawati, Nurhafita Rahmawati, Riadini Ramadhan, Adhan Ramadhani, Adhi Fitra Relawati, Relawati Riandani, Andini Putri Rina Dwi Ariani Rindiyani, Rindiyani Riwayati, Selvi Rizalulhaq, Muhammad Rizki Ahsania, Safira Rizki Darmawan Rizqya, Nanda Rochmanto, Raditya Artha rokhmania, nur'aini Roni, Khairun A Ronny Ronny Rosita C., Erie Rosmawati Endang Indriyani Sandayanti, Vira Sari, Winda Retno Sari, Winda Retno Satibi, Ilham Setiadi, Ibnu Edi Setiawan Setiawan Setya Kartika, Vinda Setyorini, Haryati - Sihono Sihono Siti Fatonah Siti Rahayu Sofani, Irgi Sri Astuti Sri Kusumastuti, Sri Subawi, Subawi Suherlan, Muhamad Akbar Rahmatullah Sulistyowati, Lingga Sumiharti, Sumiharti SUMIYATI SUMIYATI Supriyati, Endah Suryono Suryono Suwandi Suwandi Suyono Suyono syahid Syahid, syahid Tri Ngudi Wiyatno Tri Siswati, Tri Wahab Sya’roni, Deden Abdul Wahyu Sulistiyo Wahyudin Wahyudin Wardhani, Ratri Wardoyo, Dewi Tri Wijayanti Widya, Adi Rusdi Widyatri, Hasyrani Widyawati, Herni Endah Wijaya, Taufik Rizal Wijayanti, Tria Wildiana, Resha Ayu Windyatri, Hasyrani Yudha Herlambang Cahya Pratama Yudhi Novriansyah, Yudhi Yulia Wardhani, Yulia Yuliani, Opie Oktavia YULIANTO, HERY DWI Yusuf Irfan