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All Journal Indonesian Journal of Geography Tekno - Pedagogi : Jurnal Teknologi Pendidikan Buletin Studi Ekonomi The Indonesian Accounting Review Infestasi Jurnal Teknologi Informasi dan Bisnis Pengabdian Masyarakat Darmajaya Jurnal Kependidikan OPERATION EXCELLENCE: Journal of Applied Industrial Engineering E-Dimas: Jurnal Pengabdian kepada Masyarakat Educational Management Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat Anfusina: Journal of Psychology Jurnal ASET (Akuntansi Riset) Jurnal Geografi, Edukasi dan Lingkungan JMM (Jurnal Masyarakat Mandiri) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Ipteks Akuntansi Bagi Masyarakat JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN Jurnal Teladan: Jurnal Ilmu Pendidikan dan Pembelajaran Jurnal Ilmiah Dikdaya Majalah Ilmiah UNIKOM J-Dinamika: Jurnal Pengabdian Kepada Masyarakat JPPM (Jurnal Pengabdian dan Pemberdayaan Masyarakat) AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Golden Age: Jurnal Ilmiah Tumbuh Kembang Anak Usia Dini @is The Best [Accounting Information System & Information Technology Business Enterprise] Kumawula: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Manusia dan Kesehatan G-Tech : Jurnal Teknologi Terapan Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Sains dan Edukasi Sains JURMATIS : Jurnal Manajemen Teknologi dan Teknik Industri Journal of Educational Experts (JEE) Darmabakti : Junal Pengabdian dan Pemberdayaan Masyarakat Aksara: Jurnal Ilmiah Pendidikan Bahasa dan Sastra Indonesia Dwija Inspira: Jurnal Pendidikan Multi Perspektif Jurnal Rekayasa, Teknologi, dan Sains Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen AKADEMIK: Jurnal Mahasiswa Humanis REDUPLIKASI: Jurnal Penelitian Pendidikan Bahasa Indonesia Jurnal Pengabdian Masyarakat Bidang Sains dan Teknologi Elektriese: Jurnal Sains dan Teknologi Elektro Jurnal Keuangan dan Akuntansi Terapan (KUAT) Jurnal Teknik Industri Jurnal Pengabdian Pelitabangsa Pengabdian Pada Masyarakat Sistem Informasi Akuntansi Mandala of Health : A Scientific Journal Al Huwiyah: Journal of Woman and Children Studies Journal of Artificial Intelligence and Digital Business Jurnal Ilmiah Pendidikan dan Keislaman Indonesian Journal of Advanced Research (IJAR) Ranah Research : Journal of Multidisciplinary Research and Development Hasil Karya Aisyiyah Untuk Indonesia Jurnal Lentera Pengabdian Jurnal Pelita Pengabdian Jurnal Kesehatan Bina Husada Medika: Jurnal Ilmiah Kesehatan Jurnal Pengabdian Sosial Jurnal As-Syar’i: Jurnal Bimbingan & Konseling Keluarga Dedikasi : Jurnal Pengabdian Lentera Perilaku dan Promosi Kesehatan: Indonesian Journal of Health Promotion and Behavior
Supriyati .
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Journal : OPERATION EXCELLENCE: Journal of Applied Industrial Engineering

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Design of service quality and analysis of customer satisfaction in SME culinary products with the quality function deployment method Supriyati, Supriyati; Putra, Fibi Eko; Widya, Adi Rusdi
Operations Excellence: Journal of Applied Industrial Engineering Vol. 15, No. 2, (2023): OE July 2023
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2023.v15.i2.080

Abstract

SMEs are medium-level community businesses with limited capital. The type of business that can revive the economy, especially the economy for families, is the SMEs culinary business which is consumed by the community every day. One of the SMEs that is still surviving despite experiencing a decline is the SMEs in the culinary field. The results of observations and interviews with one of the SMEs culinary businesses, in a period of 12 months, sales decreased by an average of up to 50%. The cause of the decline in sales is not known with certainty, so it is necessary to evaluate the performance of these SMEs. QFD is one method that can be used to obtain a clear and objective picture of Customer needs. The research method involves Customers as respondents, the number of samples is 80 with 26 valid and reliable attributes. The results of the analysis using Importance Performance Analysis (IPA) show that there are five attributes that are considered important for Customers to become priority improvements. These attributes are related to the Tangible aspect, namely the presentation of Durian sticky rice products that are attractive, the portion according to expectations, Assurance, namely the consistency of the ripeness of the durian fruit, the taste of the durian fruit is felt in every portion, Empathy, namely the ethics in serving Customers. Based on the QFD approach, the priority is the technical importance rating by making standard operating procedures for each technical response in the form of standard operating procedures for checking raw materials and the amount of raw materials used in each serving, re-examining, providing the composition of the main raw materials so that the taste remains consistent (Assurance). Serving techniques with serving portions, cleanliness of physical facilities (Tangible), service to Customers and socialization of Customer service standards (Emphaty), and ordering techniques (reliability). So that in order to maintain and maintain the quality of SMEs products and services in the culinary field, it is necessary to conduct a performance assessment, especially related to the four aspects of service quality Assurance, Tangible, Empathy and Reliability as a design in assessing service quality
Improving the performance of enterprise resource planning with the implementation of Systems, Applications, and Products in Data Processing (SAP) in a car seat manufacturing company Widya, Adi Rusdi; Supriyati, Supriyati
Operations Excellence: Journal of Applied Industrial Engineering Vol. 16, No. 3 (2024): OE November 2024
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2024.v16.i3.119

Abstract

Using an Enterprise Resource Planning System (ERP) during the Industrial Revolution 4.0 is a long-term investment for companies looking to enhance efficiency, performance, productivity, and decision-making capabilities. Typically, ERP systems employ a centralized database to streamline various business processes, reducing manual labor and improving workflows. These systems often include a Dashboard that provides real-time data for measuring productivity and profitability. Updated instantly when entered into the system, this information allows companies to make quick, informed decisions based on accurate, up-to-date internal data. However, discrepancies between transaction processes, such as mismatches in the quantity of goods recorded in the SAP system and actual production, can hamper the effectiveness of ERP control. To address this, research has been carried out to process information in real time and with greater accuracy. The study involves a literature review, hardware prototypes, and program development, ultimately leading to increased SAP user accuracy from 63% to 86%. This improved accuracy helps identify factors hindering optimal SAP performance and provides recommendations for resolving transactional issues. Ultimately, consistency and commitment from users and relevant stakeholders are vital for maintaining an optimally functioning ERP system.
Co-Authors ., Aniek ., Meliza Abdoel Gafar Achmad Saiful Ulum Adi Rusdi Widya Adi Wisaksono Adiputra, Agung Afandi, Haekal Ridlo Agus Suwarno, Agus Aisha, Dinda Aji, Achmad Fahrul Amin Solihin, Amin Amir Syarifuddin Apriantoro, Roni Arianto, Poppy Irda Ario Busono, Fawzi Asep Muhyidin Assidik, Fajar Bahri, Ramadhan Syaeful Bhaskara, Arkananta Bowo Susilo Burhanudin Burhanudin Bustomi Adnan, Haidar Caesar, Imey Alviona Cahya Pratama, Yudha Herlambang Cahyo Ardi Prabowo, Muhamad Dadi Dadi Darham, Darham Darmawan, Heru Dian Anggraini Puspitasari Dianita Affianti Didin Mukodim Dilad Anian, Jihan Syifa Djuwari Djuwari Dwi Astuti Dwi Nur Indah Sari, Dwi Nur Indah Dwi Yulianto, Hery Effendi, Nur Ika Ekaningtias, Dyah Erina Rulianti Febrinasari, Tantry Fernaldy, Kevin Firdayanti, Bella Cahya Gunasti Gunasti Gunasti Hudiwinarsih Harini, Rika Harini Harkina, Prida Hasbullah Hasbullah Herawati Herawati Heri yanto Herman Didipu Hermawan, Muhid Hidayat, Ade Nurul Hidayati, Ira Ichsyani, Meylida Ikhsan Romli Indah Hapsari Irwati, Dwi Iswanti, Iswanti Joko Sutarto Juhaeni, Juhaeni Kadek Pranetha Prananjaya, Kadek Pranetha Kartika, Vinda Setya Khoerunisa, Asti Kinantaka, Rizky Budiyasa Krismanto, Rendy Kurnia, Syafika Nugrah Kurniawan, Rachman Catur Kurniawan, Risky Kusmajaya, Sumardani Kustiwan, Susan La Ode Reskiaddin Laksitasari, Anindita Lestari, Adelia Putri Lilis Puspitawati Lingga Sulistyowati Marthlin Novten van Harling Mohamad Cerdika, Varian Muazaroh Muazaroh Muhamad Yusup Mukhlisin Mukhlisin Muslimin Muslimin Natansya, Tyas Sylva Fitrian Netty Nurdiyani, Netty Nida An Khofiyah Ningsih, Aprillia Ningsih, Wahyu Setia Nissa, Rika Sovyatun Nuhman Nur'aeni, Nur'aeni Nurdien, Ahmad Nurhadi Nurhidayanti, Nisa Nurlaili Nurlaili Nurpribadi, Giri Nursaputro, Septiantar Tebe Oktafiani, Amanda Osesoga, Maria Stefani P, M. Cahyo Ardi Permadi, M. Galih Pharamitha, Pharadnya Dewi PURFINI, APRIANI PUTI Puspitaningrum, Ari Cahaya puti purfini, apriani Putra, Fibi Eko Putri Oktavia Putri Riandani, Andini Putri Wulanditya Putri, Nicky Putri, Yunia Purnamasari Rahmad Purnama, Rahmad Rahman, Puspa Rahayu Utami Rahmawati, Fani Annisa Ramadhan, Adhan Ramli Ramli Relawati, Relawati Riandani, Andini Putri Rina Dwi Ariani Rindiyani, Rindiyani Riwayati, Selvi Rizalulhaq, Muhammad Rizki Ahsania, Safira Rizki Darmawan Rizqya, Nanda Rochmanto, Raditya Artha Rofii, Afif Ronny Ronny SAINIL AMRAL Sandayanti, Vira Sari, Winda Retno Sari, Winda Retno Satibi, Ilham Setiadi, Ibnu Edi Setiawan Setiawan Setiawati, Desi Sri Setya Kartika, Vinda Setyorini, Haryati - Sihono Sihono Siti Rahayu Sofani, Irgi Sri Astuti Sri Kusumastuti, Sri Subawi, Subawi Suherlan, Muhamad Akbar Rahmatullah Sumiharti, Sumiharti SUMIYATI SUMIYATI Suryono Suryono Suwandi Suwandi Suyono Suyono syahid Syahid, syahid Tri Ngudi Wiyatno Wahab Sya’roni, Deden Abdul Wahyu Sulistiyo Wahyudin Wahyudin Widya, Adi Rusdi Widyatri, Hasyrani Wijaya, Taufik Rizal Windyatri, Hasyrani Wulandari, Kartika Dewi Yudha Herlambang Cahya Pratama Yuliani, Opie Oktavia YULIANTO, HERY DWI Yusuf Irfan