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Journal : Jurnal Ekonomi

Menyelidiki Peran Perceived Value dalam Mengintervensi Pengaruh E-Service Quality dan E- Recovery Service Quality terhadap Loyalty Intention (Studi pada Bukalapak) Soni Tia Kurniawan; Teguh Widodo
Jurnal Ekonomi Vol 27, No 3 (2019)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (928.383 KB) | DOI: 10.31258/je.27.3.p.325-339

Abstract

The purpose of this study is to investigate the role of perceived value in interfering with the influence of e-service quality and e-recovery service quality on Bukalapak users' loyalty intention. The population used in this study were all Bukalapak users in Indonesia. This study uses non probability sampling techniques by means of convenience sampling. The sample in this study amounted to 291 Bukalapak users. The technique of collecting data uses a questionnaire containing questions based on the variables studied. From the questionnaire obtained, the validity test, reliability test and Goodness-of-fitness test were conducted. The data analysis technique used in this research is structural equation modeling (SEM) LISREL 8.8. The results of the study conclude that: 1) e- service quality does not have a positive and significant effect on perceived value; 2) e-recovery service quality has a positive and significant effect on perceived value; 3) perceived value does not play a role in increasing the influence of e-service quality on loyalty intention; 4) e-service 1uality has a positive but not significant effect on loyalty intention; 5) perceived value has a positive and significant effect on loyalty intention; 6) e-recovery service quality has no significant positive effect on loyalty intention.
Co-Authors Abda Abda Abrar, Muhammad Bintang Achmad Hidir Achmad Manshur Ali Suyanto Achmaf Hidir Afdhal, M Rafi Agus Ganda Permana Agus Setia Ningsih Agustina K, Tin Agustina Karnawati, Tin Ahab, Julen Jessica Ahmad Mahmuda Aini, Fica Aida Nadhifatul Alfarobi, Muhammad Luthfi Alni Fitri Amalia, Rika Andrian Hermawan Angelica Kresnamurti Anrika, Merry Yulia Antonius Mariano Agung Mayosphildin Ardianto, Andi As Shalikhah, Sinta Wahidha Asep Suhendi Asep Syarip Hidayat Asmar, Alamuddin Al Asri Laksmi Riani Aulia, Nurul Quraini Aurelita, Feiza Ayu Liskinasih Ayu, Nur Azan Rahmat Muhammad Azmi Rahman Baehaqi Bawono, Catharina Niken Dyah Ariwarti Bila Wibowo, Salsa Bimo Satrio Wibowo Budi Ardianto Budi Leksono Cahyadi, I Putu Erry Chandra, David Kurnia Chintya Putri Wardani Citra Zita Hermeindita Daffa Zakaria Damayanti Siburian, Alfina Devina Jocelin Handoko Dewantara, Dino Dewi Susilawati Dewi, Liza Astriana Dewi, Widi Dian Kurnia Anggreta Diana, Nur Ayu Diva Septina Manik Domos, Erma Dwi Juniar Putri Sitorus Dwi Nita Aryani Dzawil, Muhammad Efendi , Erfan Elizabeth Natania Ivani Emia Rehjorena br Sihite Fadlurachman, Reihan Fanny khazanah Farin Fitri Syahdila Fatchurrohman, Rois Muflich Fatmawati, Alip Fatsyahrina Fitriastuti Fauzan, Ariq Fikri Filda Fransisca Franssisca, Franssisca Gilang, Yohanes De La Cruz Guruminda, Trisna Gustiani, Eva Hafidudin . Heikal, Jerry Heriska, Hanny Herlanda, Nandika Rahadian Heru Dradjat Sulistyo Hesti Asriwandari Ibra Wa Ikhsan, Maimubdi Ifada, Shafa Radisya Aulia Imami, Sulfia Indriyati Hadi Sulistyaningrum Ivani, Elizabeth Natania Iwan Sahrial Hamid Jong, FX Himawan Haryanto K, Tin Agustina Kariyaningtias, Vivi Karnadi, Karnadi Kresnamurti, Angelica Kuncorojakti, Suryo Lannie Hadisoewignyo Larasati, Annisa Liana Tjan, Mey Lisa Putri Yayanda Lucia Hendriati Lucia Hendriati Malonda, Franklin Vincentius MAYA, IRA Mayka, Febe Meridayanti, Meridayanti Merry Yulia Anrika Mochamad Syamsiro Mochammad Latif Amin Muchammad Ajhi Romadhon Muflich, Rois Muhammad Mahesa Ramadhan Muhammad Royan Hidayat Muhammad, Fuad Asrofillah Muhardi, M. Mulkan Azhiman Multani, Gemilang Musafak, Moh Nanda Wulandari, Nanda Niken Paramita Nisa, Ardini Khairun Novi Erdila Novi Prihatiningrum Novita, Bernadette Dian Nst, Indra Budiman Nur Azmi Ainul Bashir Nur Khalifah, Siti Nur Wening, Nur Nurchairunisyah, Nurchairunisyah Oktaviani Meri Syaputri Perdana, Mohammad Alkadri Pradela, Yunia Prasojo Pribadi Putra, Brilliant Dwi R, Widi Dewi Raden Mohamad Herdian Bhakti Rahma Yuli Suciya Redah Jeiyusman Resdati Riandy Riandy, Riandy Ridho Adjie Pratama Rina Susanti Rina Susanti Rio Samuel Risdayati Risdayati, Risdayati Rizaldi, Muhammad Rizaldi, Muhammad Rizky Abet Panjaitan Robi Armilus, Robi Rosadi, Arifa Mahabbah Ruspitasari, Widi Dewi Ryan Ari Setyawan Ryan Mustafa Kamal Safitri Saifuddiin, Muhammad Rizqi Salam, M. Fathan Sari Romaida Sihite Seri Wahyuni Setijadi, Veronica Sianty Dewi Silalahi, Lastika br Simaremare, Tohap Pandapotan Simarmata, Agnes Dewina Sinta, Sri Slamet . Soeparto Soeparwoto Dharmoputra Solikhah, Mar’atus Soni Tia Kurniawan Sony Sumaryo Sovia, Nani Sri Juniarti Suhartatik Sulih Indra Dewi, Sulih Indra Sundari, Melda Suryadi Suryadi Suryawati, Porman Ida Susanti, Ena Susi Susanti Susmanto, Prahady Syafawani, Rufaidah Syah, Mohammad Prima Aldebaran Syam, Syahrul Syamsul Bahri Syawaludin, Rahmat Tarra, Mustika Tasya, Atiya Tiara, Beby Tin Agustina Karnawati Tin Agustina Karnawati Tjahjono, Yudy Tomu Yupiter Situngkir Tri Atmojo, Jose Juang Vernanda, Salsabilla Visencia, Novita Waldi Herwanda Wardiana, Irna Wijaya, Hendy Willyanto, Jennifer Rachel WINANTI, WINANTI Winarni, Yosepha Tanti Wulandari, Naomi Yahya Arwiya Yanuar Herlambang Yessi Kartalina Yosi Suwarni Yoskar Kadarisman Yulias, Putri Oktaviani Yunengsih, Yayu Yuniar Fitriyani Yusmar Yusuf Zallen, Adyta Zusana E. Pudyastuti