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All Journal Jurnal Reviu Akuntansi dan Keuangan Jurnal Natapraja : Kajian Ilmu Administrasi Negara JAS (Journal of ASEAN Studies) Jurnal Titra Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Al-Ta'dib: Jurnal Kajian Ilmu Kependidikan Jurnal Organisasi Dan Manajemen International Journal of Technology And Business Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Jurnal MoZaiK STI Policy and Management Journal Pharmaceutical Journal of Indonesia TEMALI : Jurnal Pembangunan Sosial Jusikom: Jurnal Sistem Informasi Ilmu Komputer Jurnal Sistem Teknik Industri JPSI (Journal of Public Sector Innovations) EDUTEC : Journal of Education And Technology Prosiding National Conference for Community Service Project JTIK (Jurnal Teknik Informatika Kaputama) Jurnal Pengabdian kepada Masyarakat Nusantara Hubungan Tingkat Pengetahuan Petugas Pengelola Obat dengan Tingkat Ketersediaan Obat Di Puskesmas Kota Malang Zaaken: Journal of Civil and Business Law Jurnal Media Ekonomi Jurnal Alwatzikhoebillah : Kajian Islam, Pendidikan, Ekonomi, Humaniora Lumbung Inovasi: Jurnal Pengabdian Kepada Masyarakat BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Jurnal Pengabdian Olahraga Masyarakat International Journal of Social Service and Research Jurnal Ilmu Manajemen Advantage International Journal of Science and Society (IJSOC) Algoritme Jurnal Mahasiswa Teknik Informatika Jurnal Indonesia Sosial Teknologi Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies Jurnal Keperawatan Profesional (KEPO) Enrichment: Journal of Multidisciplinary Research and Development IIJSE Jurnal Mitra Teknik Industri Journal Health of Education Asian Journal of Social and Humanities
Chandra Wijaya
1). Radioisotope and Radiopharmaceutical Center, BATAN, Serpong. 2). Faculty of Pharmacy, University of Pancasila, Jakarta.
Religion Aerospace Engineering Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Enhancing Customer Loyalty at the Indonesian Classification Bureau through Satisfaction Creation with Service Innovation and Service Quality Asfahani, Moh Basarudin; Wijaya, Chandra
International Journal of Science and Society Vol 6 No 2 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i2.1203

Abstract

The focus of this study delves into the intricate dynamics among service innovation, service quality metrics, customer satisfaction levels, and the resultant loyalty patterns observed within the Indonesian Classification Bureau. The study investigates the direct impact of service innovation on service quality, customer satisfaction, and loyalty, while also exploring how service quality and satisfaction act as mediators in these relationships. Through rigorous regression and mediation analyses, the research reveals that service innovation enhances service quality but does not directly affect satisfaction or loyalty. Notably, improved service quality significantly correlates with higher levels of satisfaction and loyalty, with satisfaction playing a pivotal role in strengthening loyalty. These findings underscore the mediating roles of service quality and satisfaction in shaping the impact of service innovation on customer loyalty. The study advocates prioritizing initiatives to enhance service quality and implement effective loyalty programs. Furthermore, it recommends future investigations into specific types of service innovations and additional mediating factors that influence customer loyalty dynamics.
The Impact of Dual-Experience Flexible Work Arrangements on Employee Performance: The Moderating Role of E-Work Self-Efficacy Adi Luthfi, Bagus; Drahen Soeling, Pantius; Wijaya, Chandra
Journal Research of Social Science, Economics, and Management Vol. 4 No. 6 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i6.769

Abstract

The impact of flexible work arrangements (FWA) on employee performance remains inconclusive due to the tendency of prior research to analyze the phenomenon from a single perspective, either that of the employee or the organization. This study aims to address this gap by examining the influence of two forms of FWA—flexibility as a contribution and flexibility as an inducement—on employee performance, while also investigating the moderating role of e-work self-efficacy. Guided by social exchange theory and the Job Demands-Resources (JD-R) model, an online survey was conducted using a cross-sectional design, collecting 545 valid responses from employees in the ICT-based industry. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that flexibility as a contribution negatively impacts employee performance, whereas flexibility as an inducement has a positive effect. The moderation analysis further shows that e-work self-efficacy significantly moderates the relationship between flexibility as a contribution and both task and contextual performance but not adaptive performance. Similarly, e-work self-efficacy significantly moderates the relationship between flexibility as an inducement and task performance but not contextual or adaptive performance. This study concludes that the effects of FWA on employee performance are nuanced and depend on the form of flexibility offered and the level of employees’ e-work self-efficacy. These findings provide actionable insights for organizations to optimize FWA policies to enhance employee performance.
Breaking Barriers: A Systematic Review of Women’s Entrepreneurship in the Tourism Industry Silalahi, Hadriani Uli Tiur Ida; Soeling, Pantius Drahen; Wijaya, Chandra
Journal Research of Social Science, Economics, and Management Vol. 4 No. 8 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i8.788

Abstract

Women’s entrepreneurship in the tourism industry plays a crucial role in fostering economic development, gender equality, and sustainability. However, despite increasing participation, female entrepreneurs continue to face systemic barriers, including financial exclusion, socio-cultural constraints, limited business networks, and digitalization gaps. This systematic literature review (SLR) synthesizes existing research on the challenges, emerging trends, and future research directions in women’s entrepreneurship within the tourism sector. Findings highlight that gender biases in financial institutions, socio-cultural restrictions, and a lack of policy interventions significantly hinder the growth and sustainability of women-led tourism enterprises. Additionally, while digital transformation and sustainability trends present new opportunities, many women entrepreneurs remain excluded due to technological illiteracy, limited funding, and lack of access to digital platforms. The study identifies several research gaps, including the lack of longitudinal studies on women’s business sustainability, limited evaluations of gender-responsive policies, and insufficient exploration of post-COVID-19 recovery strategies for female-led tourism businesses. Moreover, the review highlights the need for comparative analyses of financial inclusion programs, digital entrepreneurship, and climate resilience strategies in tourism. Based on these insights, this study proposes future research directions focusing on financial accessibility models, gender-sensitive digital transformation strategies, and sustainable tourism policies tailored to women entrepreneurs. Policy recommendations emphasize the importance of inclusive financial frameworks, mentorship programs, digital upskilling, and stronger institutional support to foster a more equitable, resilient, and competitive tourism industry for female entrepreneurs.
Waste Management Policy: Government or Company Responsibility ? Putri, Luckyta Anisti; Wijaya, Chandra
Journal Research of Social Science, Economics, and Management Vol. 4 No. 11 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i11.883

Abstract

This article aims to analyse the case of water pollution in the Brantas Watershed and explore the application of  Corporate Citizenship and Corporate Social Responsibility (CSR) by stakeholders (Companies and Communities located around the Brantas Watershed), and related to industrial and domestic waste management. The main focus of the research is on the social responsibility of the Stakeholders as well as the role of the central government, provincial government, and district/city government in controlling environmental pollution. Using a qualitative approach with a case study method and secondary data analysis, this research describes the various negative impacts of pollution, ranging from damage to the river ecosystem to health risks for the community. The results show that pollution of the Brantas River is caused by the industry's low compliance with waste treatment, weak government supervision, and lack of community participation in protecting the environment. Despite regulatory efforts and legal interventions, policy implementation still faces implementation constraints and limited resources. This research recommends increased supervision, stricter law enforcement, cross-sector collaboration, and community education as strategies to strengthen the sustainability of river management.
Policy Analysis of City Gas Network in Indonesia Using The CIPP Approach Sasono, Tusi; Wijaya, Chandra
Asian Journal of Social and Humanities Vol. 2 No. 5 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i5.256

Abstract

The provision of environmentally friendly, cheap and safe energy for citizens by taking into account the mix of national energy use by considering the country's financial ability to provide subsidies is a policy that must be carried out by the Government. In this case, the Government of Indonesia itself has taken the initiative to save subsidies through the conversion of kerosene to the use of LPG which is safer for the community. However, the high LPG subsidy because it still relies on imports for its fulfillment also ultimately raises other problems. Starting in 2009, the Government continued to take initiatives to overcome this by continuing existing policies by building Household Gas Networks to optimize the potential of natural gas that is widely available in Indonesia and to reduce dependence on the use of LPG, especially in the household consumer sector and small customers. This policy is even included in one of the National Strategic Projects through Presidential Decree No. 18 of 2020 where this is also contained in the Medium-Term Development Plan (RJPMN) which targets the construction of 4.7 million household connections by the end of 2024, but in fact until 2022 only around 871,000 connections have been realized. This study conducts an analysis of policy evaluation of Jargas Development through the CIPP (Context, Input, Process &; Product) approach to get a comprehensive picture of the policy process that occurs. From the results of the study, it was found that there are still things that need to be improved to ensure that this policy can better achieve the expected targets, both in terms of planning to policy implementation that involves many parties in it and also recommendations for implementation in the future
Strategic Insights: Analyzing External Environment Affecting Private Oil Spill Response Company In Indonesia Dwinanti, Pratiwi; Wijaya, Chandra
Asian Journal of Social and Humanities Vol. 2 No. 12 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i12.417

Abstract

It is inevitable that the growth of the oil and gas industry becomes one of the most significant causes of environmental pollution. The increasing number of oil and gas exploration and production company and companies focusing in conservation of natural and environmental resources will inevitably become a dilemma that will be faced considering the potential impact of such activities. It is important for a private oil spill response company in Indonesia to understand market dynamics, comply with regulations, manage risks, and build a strategic position for a long-term success. This research is part of the type or type of qualitative research that is analytically descriptive in order to provide a complete picture of the occurrence or event being studied and to analyze how the variables being investigated relate to each other. Analyzing the external environment that affecting private oil spill response company in Indonesia improves the organization's capacity to mitigate risks, adjust to technological advancements, and preserve a competitive advantage. It also enables the company to maintain a higher level of customer and stakeholder engagement that essential to deliver effective and efficient services.
Capability Development of Government Internal Control Apparatus in Improving the Effectiveness of Internal Control Rachmat, Muhammad; Wijaya, Chandra
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 5 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i5.1092

Abstract

Developing the capability of the Government Internal Audit Agency (APIP) has an impact on improving performance and maintaining transparency and accountability standards. Increasing the value of the APIP Capability Model provides a comprehensive framework for analyzing and improving APIP capabilities on an ongoing basis. The purpose of this research is to analyze the factors that affect APIP capability. Analyzing the role of management in achieving the APIP capability level, analyzing the impact of APIP's role in implementing the Government Internal Control System (SPIP), analyzing the importance of APIP capacity building, analyzing the relationship between APIP capability and financial management performance, analyzing the impact of the effectiveness of implementing the Internal Audit Capability Model (IACM) in improving APIP capability. The steps suggested are practical analysis of the influence of APIP capability, including management commitment, SPIP improvement, competency improvement, focus on improving financial performance and application of IACM
Sustainable Palm Oil Industry: A Literature Study with Bibliometric Analysis Husin, Saleh; Wijaya, Chandra; Saha Ghafur, A. Hanief; Zakir Machmud, T.M.
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3871

Abstract

This article aims to discuss the latest trends and look for new research on the sustainable palm oil industry. This research is a literature review using Publish or Perish software to search for article data on Google Scholar and using VOSviewer to analyze and visualize the data obtained. The research findings show 3 main group themes of research on the sustainable palm oil industry and based on the research findings, the researcher draws the conclusion that the research gap on the sustainable palm oil industry is still very wide open for the theme of the institutional industry, producers, and the European Union as well as on the palm oil certification system, especially in Indonesia.
Penerapan Algoritma Naive Bayes Untuk Rekomendasi Genset Wijaya, Chandra; Hajjah, Alyauma
JTIK (Jurnal Teknik Informatika Kaputama) Vol. 7 No. 1 (2023): Volume 7, Nomor 1, Januari 2023
Publisher : STMIK KAPUTAMA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59697/jtik.v7i1.32

Abstract

Pada saat ini, teknologi merupakan penggerak penting bagi suatu negara. Perkembangan teknologi di bidang ekonomi ditandai dengan munculnya online shop. PT. Yanmarindo Perkasa merupakan perusahaan yang bergerak di bidang jual beli mesin, perkakas, sparepart dan lain- lain. Barang yang dijual sangat beragam menyebabkan bingungnya konsumen dalam memilih barang yang ingin dibeli karena barang dengan jenis yang sama memiliki tipe berbeda. Untuk mengatasi hal tersebut, dibutuhkan suatu sistem rekomendasi untuk memberikan rekomendasi barang yang sesuai dengan kriteria dan kebutuhan konsumen. Sistem rekomendasi ini dibangun menggunakan algoritma Naïve Bayes sebagai salah satu bagian dari data mining. Algoritma Naïve Bayes adalah metode klasifikasi yang didasarkan pada probabilitas dan statistik. Sistem rekomendasi ini terbatas pada mesin genset dimana data training yang digunakan yaitu kombinasi dari data spesifikasi dan data penjualan genset. Algoritma Naïve Bayes digunakan untuk mencari probabilitas terbesar dari seluruh instance pada atribut target seperti merek, bahan bakar, kapasitas, tegangan dan penyalaan. Dari salah satu contoh data uji yang dimasukkan, terdapat satu genset yang tampil sebagai hasil rekomendasi dari perhitungan algoritma Naïve Bayes. Berdasarkan hal tersebut, terbukti bahwa algoritma Naïve Bayes dapat digunakan untuk memberikan rekomendasi genset sesuai dengan kebutuhan dan kriteria konsumen. Dengan penerapan algoritma ini pada sistem rekomendasi genset, diharapkan dapat memberikan hasil yang akurat dan mengurangi kebimbangan konsumen dalam mencari genset.
Ecobrick Sebagai Upaya Pengelolaan Sampah Plastik Di SDN Gerintuk Praya Mursali, Saidil; Fatmawati, Any; Harisanti, Baiq Muli; Utami, Septiana Dwi; Taufiqurrahman, Taufiqurrahman; Wijaya, Chandra; Rozali, Ahmad
Lumbung Inovasi: Jurnal Pengabdian kepada Masyarakat Vol. 10 No. 4 (2025): December
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/xx3at937

Abstract

Permasalahan sampah plastik di lingkungan sekolah menjadi isu yang memerlukan penangan serius, termasuk di SDN Gerintuk Praya. Berdasarkan hasil observasi, sekitar 70% sampah disekolah tersebut merupakan sampah plastik yang belum dikelola secara efektif, dan sering kali dibakar, sehingga menimbulkan dampak negatif terhadap kesehatan dan lingkungan sekitar. Sebagai solusi, tim pengabdian UNDIKMA menerapkan program Ecobrick sebagai solusi pengelolaan sampah plastik. Metode ini dilakukan melalui tiga tahap, yakni sosialisasi, pelaksanaan, pemanfaatan. Sosialisasi bertujuan untuk memberikan edukasi tentang pentingnya pengelolaan sampah plastik dan pembuatan ecobrick. Tahap pelaksanaan melibatkan mahasiswa dan siswa secara aktif dalam proses pengumpulan dan pengelolaan sampah plastik kedalam botol hingga padat. Hasil akhir dari program ini berupa produk yang bernilai guna berupa meubeler seperti meja dan kursi dari ecobrick yang dapat dimanfaatkan dilingkungan sekolah, yaitu sebagai pojok baca di lingkungan sekolah. Program ini tidak hanya berdampak pada pengurangan volume sampah plastik, tetapi juga meningkatkan kesadaran dan tanggung jawab siswa terhadap kebersihan lingkungan. Program ini memiliki keberlanjutan karena mendorong penerapan kebiasaan pengelolaan sampah oleh warga sekolah secara konsisten, serta memberikan dampak sosial jangka panjang melalui terbentuknya budaya peduli lingkungan dan meningkatnya kerja sama antara sekolah dan masyarakat. Penerapan ecobrick terbukti efektif sebagai solusi ekologis sekaligus edukatif dalam membangun budaya peduli lingkungan di sekolah. Ecobricks as an Effort for Plastic Waste Management at Gerintuk Public Elementary School, Praya Abstract The problem of plastic waste in the school environment has become an issue that requires serious handling, including at SDN Gerintuk Praya. Based on observations, about 70% of the waste in that school is plastic waste that has not been managed effectively and is often burned, causing negative impacts on health and the surrounding environment. As a solution, the UNDIKMA service team implements the Ecobrick program as a plastic waste management solution. This method is carried out in three stages: socialization, implementation, and utilization. The socialization stage aims to educate about the importance of plastic waste management and the creation of ecobricks. The implementation stage actively involves students and students in the process of collecting and managing plastic waste into bottles until solid. The final result of this program is a useful product in the form of furniture such as tables and chairs made from ecobrick that can be utilized in the school environment, specifically as a reading corner. This program not only impacts the reduction of plastic waste volume but also increases students' awareness and responsibility towards environmental cleanliness. This program demonstrates sustainability as it encourages the consistent practice of waste management among school members and generates long-term social impacts through the development of an environmentally conscious culture and increased collaboration between the school and the community. The application of ecobrick has proven effective as both an ecological and educational solution in fostering a culture of environmental care in schools.
Co-Authors Adi Luthfi, Bagus Adianto Agatha, Septian Agung Firman Sampurna Agus, Imaludin ainaya asmaralda, zahara Alpen, Joni Alyauma Hajjah Amalia Amalia Aminuyati Andreo Wahyudi Atmoko Apriani, Leni Aprillia, Dewinta Arkanuddin, Mohammad Fahmi Asfahani, Moh Basarudin Asido, Elpri Ayuningtiyas, Vallendiah Bernardus Yuliarto Nugroho Bima E, Fikral Budi Yulianto Budimayansah, Bambang Lestrika Candy, Candy Cendana, Colleen Daniel Daniel Dergibson Siagian Diah Anggraeni Jatraningrum Drahen Soeling, Pantius Dwinanti, Pratiwi Ernestine, Ernestine Fahmi, Mohammad Irfan Fahmi Fatmawati, Any Fatmawati, Fatmawati Fellyanto, Fellyanto Fibria Indriati Fitria . Gunadi Gan Gustiana, Rachmat Hafiz Irsyad Harisanti, Baiq Muli Hartrisari Hardjomidjojo Husin, Saleh Hutabarat, Fauzi A. M. I Wayan Sukania Iman Firmansyah Indriyati Indriyati Irwan Budiman Johny Budiman Joni Emirzon Juliana, Eva Justin, Justin Kadir, Sitti Fatimah Khayrunnisa, Fauzia Maurizka Kuklin , Nikita Lahadalia, Bahlil Laksamana, Patria Lastiwi, Danarsiwi Tri Lely Hiryanto Lita Sari Barus M. Syamsul Maarif Margareta, Serlen Mayasari Mayasari, Mayasari Mayviana, Vivin Meiliana, Evita Meriyani, Susi Moh. Yahya Obaid, Moh. Yahya Moron, Maria Selvi Muhammad Rachmat MUHAMMAD TAUFIK Nazara, Elsa Neliwati Nina Mariana, Nina Nuryanto, Adi Nyoman Sutapa Octavianus Octavianus, Octavianus Okti Sri Purwanti Panca, Billy Susanto Permana, Anggit Jati Pradana, Aditya Wisnu Putri, Luckyta Anisti Rozali, Ahmad Saha Ghafur, A. Hanief Said Kelana Asnawi Saidil Mursali Salam Fadillah Alzah Samawati Saleh, Putu Santonius, celvin Saputra, Rian Amanda Saripudin Saripudin Sasono, Tusi Seva, Kristining SIGA, WILLFRIDUS DEMETRIUS Silalahi, Hadriani Uli Tiur Ida Silvia Monica sirait, asnita Siregar, Andi Suhendra Sisilia, Desy Siti Aisyah Soeling, Pantius Drahen Solly Aryza Subroto, Athor Suharyanto Syafrida, Yuni Tampubolon, Jusra Taufiqurrahman Taufiqurrahman Teguh Dartanto Teguh Sarry Hartono, Teguh Sarry Tri Hastuti Umanto, Umanto Utami, Diah Setia Utami, Septiana Dwi Variani, Joanna Rika Virginia, Tesalonika Widiantari, Aninda Dinar Wijang Widhiarso Wijaya, Surya Oto Wirya, Wirya Yonata Laia Yunita, Risna Zakir Machmud, T.M.