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Journal : Journal of Computer Science and Research

Analysis of Patient Satisfaction Toward the Implementation of the Bed Management Application at Langsa General Hospital: A Case Study of Bed Management System Deployment JB, Salwa Nur; Fachrurazy, Fachrurazy; Lola Astri Nadita; Sri Hidayati
Journal of Computer Science and Research (JoCoSiR) Vol. 3 No. 2 (2025): April: Artificial Intelligence
Publisher : Asosiasi Perguruan Tinggi Informatika dan Ilmu Komputer (APTIKOM) Provinsi Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65126/jocosir.v3i1.66

Abstract

The digital transformation of healthcare has become a strategic imperative for improving hospital efficiency, transparency, and patient-centered service quality. This study examines the impact of the Implementation of the Bed Management Application on Patient Satisfaction at Langsa General Hospital, integrating theoretical perspectives from the Technology Acceptance Model (TAM), the DeLone and McLean Information System Success Model (ISSM), and the SERVQUAL framework. Using a quantitative explanatory–predictive approach, the research employs both statistical regression analysis (SPSS 26.0) and algorithmic predictive modeling (Python Decision Tree Classifier) to measure and predict the relationship between system implementation and patient satisfaction. Data were collected from 120 inpatients who experienced the digital bed allocation process, using validated indicators that capture ease of use, reliability, accuracy, service speed, and transparency. The results of the regression analysis reveal that the implementation of the Bed Management Application has a positive and statistically significant effect on patient satisfaction (B = 0.687, β = 0.682, p < 0.001), with a coefficient of determination (R² = 0.465), indicating that 46.5% of the variance in satisfaction can be explained by system implementation effectiveness. Complementary algorithmic analysis using the Decision Tree Classifier achieved a prediction accuracy of 50%, identifying a key threshold at X_mean = 4.1, above which patients were predominantly classified into the High Satisfaction category. The findings confirm that technological quality, perceived usefulness, and information transparency significantly influence patient satisfaction, validating the theoretical constructs of TAM and ISSM. Furthermore, the integration of inferential and predictive analyses offers both theoretical validation and operational insight, illustrating that robust digital system implementation enhances patient experience, efficiency, and service reliability. This research contributes to advancing hybrid analytical approaches in health informatics, supporting data-driven decision-making and the national Smart Hospital Initiative to optimize patient-centered digital healthcare delivery in Indonesia.
Co-Authors A Sapta Zuidar Aan Adhatu Safika Adia Puspita Shobbriti Afiyah Sri Harnany Aghanaita Aghanaita Aghnaita Agnes Relita Maryati Br Simamora Agoes Loeqman Agus Haryanto Agus Marjianto Ahmad Baequny Ahmad Baequny Ahmad Saufi Ainul, Salsabila As Sa'adah Akbar, Sika Raemif Al Khasanah Ali Iskandar Zulkarnain Alya Nissah Yudianita Aminuyati Andi Setyo Pambudi Anggun Lusiana Ani Ratnaningsih Anisa Oktiawati Anisa Oktiawati Annisa Novita Sari Annisa Utami Anton Muis Arda Sulis Mutiara Arief Rakhman Hakim Arifin Dwi Atmaja Arum Tri Lestari Auda Nuril Zazilah Ayu pratiwi trisnawati Bagus Wahyu Kuncoro Balkis Madinati Bambang Gunawan Bambang Pramujo Bramtama Sukma Mulia Cecep Sulaeman Della Febriana Desi mustika Amaliah Desy Maimunah Devi Oktavia Devy K. Shahbana DEWI SARTIKA Dewi Sukarti Dr. Ir. Tanto Pratondo Utomo, M.Si. Dwi Indah Purnama Sari Dyah Koesoemawardani Dzakiyah Ramadhanianty Eka Permana Sakti Irwanto Elisa Indraeni Erdi Suroso Ervina Esa Ghanim Fadhallah Fachrurazy, Fachrurazy Fahmi Said Fajar Isnaeni Farizki Alam Fauziatun Nisak Febi Ratnasari Fenita Ifa Anissa Fibra Nurainy Fikriah Noer Fita Yeny Saraswati Fitri Yuliati Fitriyatul Munawaroh Geri Febriyanto Haidawati - Hairun Nisa Hamlan Ihsan Hanifah Septiana Putri Harlina Harja Hastalina Hastalina Helnawaty Helnawaty Heri Kurniawan Hilda Hasanah Husain, Aghnaita ida chairanna Ida Chairanna Mahirawatie Ida Rahmawati Ikbal Lupariq Illim - Imam Purnomo Imas Sartika Inayatul Aeni Indah Febrianti Intan Maulia Zahra Irkhamna Annisa Wardatul Jannah Isnanto Isnanto Isnanto Isri Nasifah Ita Nur Itsna JAJA JAJA Jamhari Jamhari JB, Salwa Nur Kamal Hasuna Kamaruddin Kamaruddin Kamarusdiana Kamarusdiana Kanzha, Camellya Khirunnisa Khairunnisa Laila Magfirotun Lani Yuniarti Lia Amelia Liza Satiah Lola Astri Nadita Mahrus Ali Majeri , Majeri Maria Erna Kustyawati Masfuri - Masita Nurul Aini Masri, Moch Riza Fahmi Mayada Azzahra Mega Utami Meta Apriyanti Dewi Miyono Miyono Muhamad Aji Purwanto Muhammad Aidil Muhammad Dzakil Amin Muhammad Rezki Murhadi Murhadi Muzakki Muzakki Muzakki Nabila Rizqi Amalia Nadra Khairiah Naning K.Utami Nazarni Rahmi Neela Afifah Nina Andriyani Noor Khamsah Nor Elisa Nor Latifah Norhidayah Norhidayah Norhikmah Novita Herdiana Nur Aida Nurberta Dyah Kurniawati Nurfadila Nurfadila, Nurfadila Nurlina Nurullia Febriati Oktaf Rina Otik Nawansih Pambudi, Andi Setyo Ramadhan Putra Satria Ramadhani Alfin Habibie Ramadzan Wahyu Purnama Ratih Larasati Ratna Sitorus Renita Affanti Rokhmatul Insani Rosi Bachtiar Ramadhani Rosmala Dewi Rufida Rufida Ryan Ajie Nugroho Salmah Salmah Samsu Udayana Nurdin Saudah Selviana, Riska Setyawati Setyawati Shakila Arabela Shillvyarifianti Silaturahmi Widaputri Silfi Maya Dwita Silvia Prasetyowati Siti Rahma Sari Siti Sab’atul Habibah Sri Purwanti Suci Hardina Rarmawati Suharyono, Suharyono Sukirman Sukirman Sunomo Hadi Supartoyo Supartoyo Supriyo , Supriyo . supriyo supriyo Surawan, Surawan Susi Muryani Tatik Indayati Theodora Rosaria Geglorian Tidi Nuriatin Tika Chaerunissa Titania Amilia Putri Toni Budiarto Tulus Widodo Ulma Aprilianti utomo, Endang Purwaningsih Uul Fadiyah Vega Selvia Via Febiana Viffit Desiyana Wahyuni Fajar Arum Wakhidah , Nur Waluyo Waluyo Wawan Irawan Wellda Puspita Sari Win Konadi Yan Permadi Yasa Suparman Yeni Afrida Yeni Ika Pratiwi Yulia Yulia Yunda Apriska Ayu Zaenuddin Hudi Prasojo Zarbaliyev, Habib Zulferiyenni - Zulferiyenni, Zulferiyenni Zulkifli Abdillah, Zulkifli