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Yulasmi
Universitas Putra Indonesia YPTK Padang
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The Role of Customer Trust as a Mediator in Building Loyalty to Agung Toyota After-Sales Service Rahmadani Hidayat; Sarjon Defit; Yulasmi
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3477

Abstract

This study aims to analyze the role of customer trust as a mediator in building loyalty in Agung Toyota's after-sales service. Customer loyalty is an important aspect of business sustainability and service quality is considered a factor that influences it. However, in practice, the effect of service quality on customer loyalty is not always direct, but can be mediated by customer trust factors. This study uses a quantitative approach with a survey method. Data were collected by distributing questionnaires to 200 respondents who are Agung Toyota Pekanbaru Harapan Raya customers. The data analysis technique used is Structural Equation Modeling (SEM) with the help of SmartPLS software. The results of the study indicate that service quality has a positive and significant effect on customer trust. Furthermore, customer trust is proven to have a positive and significant effect on customer loyalty. Interestingly, service quality also has a direct effect on customer loyalty, but the effect becomes stronger when mediated by customer trust. This indicates that trust acts as a partial intervening variable in the relationship between service quality and customer loyalty. The implications of this study indicate that companies need to consistently improve the dimensions of service quality to build customer trust, which will ultimately increase their loyalty. By focusing on creating trust through superior service, companies can build long-term, profitable relationships with customers.
PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP MINAT BELI KOPI BUBUK DENGAN KEPERCAYAAN KONSUMEN SEBAGAI VARIABEL INTERVENING PADA KOPI GUNUNG PASAMAN(GUNPAS) Asmanella Asmanella; Yulasmi Yulasmi; Selvi Yona Sari
Management Studies and Business journal Vol. 1 No. 1 (2024): Vol. 1 No. 1 January 2024
Publisher : Yayasan Tri Edukasi Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63462/cdw7kf94

Abstract

This research aims to determine and try to analyze the influence of service quality and price on interest in buying ground coffee with consumer trust as an intervening variable in Gunung Pasaman Coffee (GUNPAS). This research is a Structural Equation Modeling (SEM) model with the SmartPLS 3.0 analysis tool. The population and sample of this research are GUN Coffee customers[AS. The research results found. There is a positive and significant influence between Service Quality on Consumer Trust in Gunung Pasaman Coffee (GUNPAS). There is a positive and significant influence between price and consumer confidence in Gunung Pasaman Coffee (GUNPAS). There is a positive and significant influence between Service Quality on Purchase Interest in Gunung Pasaman Coffee (GUNPAS). There is no negative and insignificant influence between price and purchase interest in Gunung Pasaman Coffee (GUNPAS). There is a positive and significant influence between Consumer Trust and Purchase Interest in Gunung Pasaman Coffee (GUNPAS). Consumer Trust does not mediate Service Quality on Purchase Intention. Consumer Confidence mediates Price on Purchase Intention.
Pengaruh Self Esteem Dan Self Efficacy Terhadap Kinerja Pegawai Melalui Komitmen Kerja Sebagai Variabel Intervening Pada Dinas Perhubungan Kota Padang Nava Kurnia Mulia; Yulasmi Yulasmi
Management Studies and Business journal Vol. 2 No. 1 (2025): Vol. 2 No. 1 Januari 2025
Publisher : Yayasan Tri Edukasi Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63462/bz6tsb75

Abstract

This study aims to identify and attempt to analyze the effect of self-esteem and self-efficacy on employee performance through work commitment as an intervening variable at the Padang City Transportation Agency. This research is a Structural Equation Modeling (SEM) model with the SmartPLS 3.0 analysis tool. The population and sample of this study are employees of the Padang city transportation service. The results of the study found that there is a positive and significant influence between Self Esteem on Work Commitment. There is a positive and insignificant effect between Self Efficacy on Work Commitment. There is a positive and insignificant effect between Self Esteem on Employee Performance. There is a negative and insignificant effect between Self Efficacy on Employee Performance. There is a positive and significant influence between Work Commitment on Employee Performance. Work Commitment mediates Self Esteem on Employee Performance. Work Commitment does not mediate Self Efficacy on Employee Performance
Pengaruh Work-Life Balance Serta Turnover Intention Terhadap Kesejahteraan Karyawan Melalui Kepuasan Kerja Sebagai Variabel Intervening Pada Puskesmas Rimbo Ilir Mutiyah Khansa; Yulasmi; Bayu Pratma Azka
Jurnal Ilmu Manajemen dan Pendidikan | E-ISSN : 3062-7788 Vol. 1 No. 4 (2025): Januari - Maret
Publisher : CV. ITTC INDONESIA

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Abstract

The aim of this research is to find out how much influence Work Life Balance and Trunover Intention have on Employee Welfare through Job Satisfaction among Rimbo Ilir Jambi Health Center Employees. The sample used was a saturated sample, because the entire population was sampled, namely 42 respondents. Data collection techniques through questionnaires that have been tested for validity and reliability, Partial Least Square (PLS) are used to test the hypothesis in this research using SmartPLS 4.0. The results of this research show that work life balance has a positive and insignificant effect on job satisfaction. and Trunover Intention has a positive and significant influence on job satisfaction, work life balance has a positive and not significant influence on employee well-being, Trunover intention has a positive and significant influence on employee welfare, and job satisfaction has a positive and not significant influence on employee welfare. Work Life Balance has a positive and insignificant effect on employee welfare through job satisfaction. Trunover Intention has a positive and insignificant effect on employee welfare through job satisfaction.
Pengaruh Reward Dan Punishment Terhadap Kinerja Karyawan Dengan Disiplin Kerja Sebagai Variabel Intervening Pada Rumah Sakit Dr. Reksodiwiryo Padang Finola, Finola; Yulasmi, Yulasmi; Bayu Pratama Azka
Jurnal Ilmu Manajemen dan Pendidikan | E-ISSN : 3062-7788 Vol. 1 No. 4 (2025): Januari - Maret
Publisher : CV. ITTC INDONESIA

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Abstract

The influence of reward and punishment on employee performance through work discipline as an intervening variable at dr. Hospital. Reksodiwiryo Padang City "under the guidance of dr. YULASMI, SE, MM and Mr. BAYU PRATAMA AZKA, SE, MM This research aims to test how big the influence of rewards and punishment is on employee performance with work discipline as an intervening variable at dr. Reksodiwiryo Hospital, Padang city. The sample in this study amounted to 53 respondents. This population is employees at dr. Reksodiwiryo Hospital. As times progress in the current era of globalization, rivalry and competition are becoming increasingly tighter and wider. Because of this, all human resource potential influences the organization's efforts to achieve its goals. Work discipline can be enforced by providing rewards and punishment. This research aims to determine the direct and indirect influence of reward and punishment on employee performance with work discipline as an intervening variable.This research uses quantitative research, which emphasizes testing theories on variables in the research with numbers and analysis. The measuring tool for this research is a questionnaire. The objects of this research were employees of dr. Reksodiwiryo Hospital with a sample of 53 respondents. The sample determination method used was simple random sampling. The data analysis test tool in this research is Smart PLS. The research results show that reward and punishment do not have a direct influence on employee performance. Meanwhile, there is an indirect influence of reward and punishment variables on employee performance through work discipline.
Pengaruh Pelatihan Kerja Dan Kompensasi Finansial Terhadap Kinerja Pegawai Dengan Pengembangan Karir Sebagai Variabel Intervening Pada SMAN 01 Basa Ampek Balai Tapan Olivia Permata Saria; Yulasmi; Selvi Yona Sari
Jurnal Ilmu Manajemen dan Pendidikan | E-ISSN : 3062-7788 Vol. 1 No. 4 (2025): Januari - Maret
Publisher : CV. ITTC INDONESIA

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Abstract

The purpose of this study was to determine how much influence Job Training and Financial Compensation have on Employee Performance Through Career Development at SMAN 01 Basa Ampek Balai Tapan, The sample used was a saturated sample, because the entire population was sampled, namely 81 respondents. Data collection techniques through questionnaires that have been tested for validity and reliability, Partial Least Square (PLS) was used to test the hypothesis in this study using SmartPLS 3.0. The results of this study indicate that Job Training has a significant effect on Career Development. There is Financial Compensation that has a significant effect on Career Development. There is Job Training that has no effect and is not significant on employee performance. There is Financial Compensation that has a significant effect on Employee Performance. There is Career Development has no effect and is not significant on Employee Performance. There is Job Training does not mediate Employee Performance through Career Development. There is Financial Compensation does not mediate Employee Performance through Career Development.
Pengaruh Pelatihan Kerja Dan Disiplin Kerja Terhadap Produktivitas Kerja Pegawai Dengan Kompetensi Kerja Sebagai Variabel Intervening Pada Pegawai Kantor Bupati Kabupaten Pesisir Selatan Fadila Nanda Putri; Yulasmi; Selvi Yona Sari
Jurnal Ilmu Manajemen dan Pendidikan | E-ISSN : 3062-7788 Vol. 1 No. 4 (2025): Januari - Maret
Publisher : CV. ITTC INDONESIA

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Abstract

This research aims to examine the influence of Job Training and Work Discipline on Employee Work Productivity with Work Competence as an Intervening Variable. In this research, Structrual Equation Modeling (SEM) analysis tools were used using Partial Least Square (PLS). The research results show that there is a positive and significant influence of Job Training on Job Competence. There is a positive and insignificant effect of Work Discipline on Work Competence. There is a positive and significant influence of Job Training on Work Productivity. There is a positive and insignificant effect of Work Discipline on Work Productivity. There is a positive and significant influence of Work Competence on Work Productivity. There is a positive and significant influence of Job Training on Work Productivity through Job Competency. There is a positive and insignificant influence of Work Discipline on Work Productivity through Work Competence.
The Effect Of Organizational Culture and Work Life Balance On Employee Performance and Job Satisfaction as a Mediator Nadia Dwi Harini; Novriadi Fernando; M Havidz Aima; Yulasmi Yulasmi
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.3607

Abstract

The study purpose was to analyze the influence of organizational culture and work-life balance on employee performance with job satisfaction as an intervening variable at the Agam Regency Land Office Materials and methods. The population in this research consisted of 70 employees, and the sampling technique used was total sampling, making the entire population the sample. Data were collected through questionnaires and analyzed using Structural Equation Modeling (SEM) with SmartPLS 3. Results. The results showed that organizational culture had a positive and significant effect on job satisfaction, while work-life balance also had a positive and significant effect on job satisfaction. Furthermore, organizational culture was found to have a positive and significant effect on employee performance, whereas work-life balance did not have a significant direct effect on employee performance. Job satisfaction positively and significantly influenced employee performance. In addition, job satisfaction was proven to mediate the effect of organizational culture and work-life balance on employee performance. Conclusions. organizational culture and work-life balance play an important role in enhancing job satisfaction, which subsequently improves employee performance at the Agam Regency Land Office
Inovasi Teknologi Pengolahan Virgin Coconut Oil (VCO) untuk Meningkatkan Daya Saing Produk Kelapa di Pasar Global Indriyenni, Indriyenni; Mary, Hilda; Yenni, Zefri; Yulasmi, Yulasmi
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 4 (2025): Edisi Oktober - Desember
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i4.7476

Abstract

Virgin Coconut Oil (VCO) adalah produk dari buah kelapa yang semakin disenangi di pasar internasional karena manfaatnya untuk kesehatan dan kecantikan. Indonesia, sebagai salah satu penghasil kelapa terbesar di dunia, memiliki peluang besar untuk berkembang dalam industri VCO dengan memanfaatkan teknologi inovatif. Pengabdian ini bertujuan untuk meningkatkan kapasitas dan keterampilan masyarakat, khususnya petani dan pelaku usaha mikro di daerah penghasil kelapa, dalam memproduksi Virgin Coconut Oil (VCO) secara higienis, efisien, dan berkelanjutan melalui penerapan teknologi inovatif berbasis lokal. Kegiatan ini juga bertujuan untuk meningkatkan nilai tambah produk kelapa, memperluas akses pasar, serta mendorong pemberdayaan ekonomi masyarakat pedesaan agar mampu bersaing di pasar nasional maupun internasional. Melalui pendekatan edukasi, pelatihan, pendampingan teknis, dan fasilitasi alat produksi yang tepat guna, diharapkan dapat tercipta wirausaha baru di bidang pengolahan VCO yang berorientasi pada kualitas, keberlanjutan, dan inovasi.
PENGARUH DUKUNGAN ORGANISASI DAN IKLIM ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL INERVENING PADA DINAS TANAMAN PANGAN, HORTIKULTURA DAN PERKEBUNAN KOTA SUNGAI PENUH A.Z, Bambang,; Elfiswandi, Elfiswandi; Yulasmi, Yulasmi
Jurnal Daya Saing Vol. 12 No. 1 (2026): JURNAL DAYA SAING (JDS)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v12i1.2736

Abstract

This study aims to determine the effect of Organizational Support and Organizational Climate on Organizational Citizenship Behavior (OCB) with Organizational Commitment as an intervening variable at the Department of Food Crops, Horticulture, and Plantation of Sungai Penuh City. The method used is multiple linear regression analysis and path analysis, with questionnaires distributed to 95 respondents. The results showed that there is a positive and significant effect of Organizational Support on Organizational Commitment at the Department of Food Crops, Horticulture, and Plantation of Sungai Penuh City. There is a positive and significant effect of Organizational Climate on Organizational Commitment at the Department of Food Crops, Horticulture, and Plantation of Sungai Penuh City. There is a positive and significant effect of Organizational Support on Organizational Citizenship Behavior (OCB) at the Department of Food Crops, Horticulture, and Plantation of Sun DAN PERKEBUNANgai Penuh City. There is a positive and significant effect of Organizational Climate on Organizational Citizenship Behavior (OCB) at the Department of Food Crops, Horticulture, and Plantation of Sungai Penuh City. There is a positive and significant effect of Organizational Commitment on Organizational Citizenship Behavior (OCB) at the Department of Food Crops, Horticulture, and Plantation of Sungai Penuh City. Organizational Commitment is able to mediate the effect of Organizational Support on Organizational Citizenship Behavior (OCB) at the Department of Food Crops, Horticulture, and Plantation of Sungai Penuh City. Organizational Commitment is able to mediate the effect of Organizational Climate on Organizational Citizenship Behavior (OCB) at the Department of Food Crops, Horticulture, and Plantation of Sungai Penuh City. Finally, the researcher suggests that the Department of Food Crops, Horticulture, and Plantation of Sungai Penuh City further enhance Organizational Commitment, as it has the most dominant influence on Organizational Citizenship Behavior (OCB) in Sungai Penuh City
Co-Authors A.Z, Bambang, Adila Rahmatul Khaira Agam Mei Yudha Agung Kurniawan Ahmad Sunafis Al Haziz Ai Elis Karlinda Aima, Muhammad Havidz Alvinanda , M Hafiz Aminuyati Ananda Putri, Fadilla Andri B, Alza Syofyan Andrianto, Awi Anggun Mardiyah Aniska, Susila Anisyah, Fika Anjaya, Fanny Agarista Anoesyirwan Moeins Ardana, Putri Laras Arrijalul Fikry Asmanella Asmanella Asriana Ismi Aziz, Yanelsis Nurmala Azizi, Putri Bayu Pratama Azka Bayu Pratma Azka Bismark, Irma Auliyah Bona Raja Saputra Siregar Charli, Chintya Ones Dalila Putra Della Asmaria Putri Deni Saputra Deni Saputra Deshaspitri, Deshaspitri Dimas Perdana Oscar Dinal Adriansyah Dodi Guswandi Dodi Suryadi Donly Wance Lubis Dwi Kiki Enjela Edgina, Dea Elfiswandi, Elfiswandi Emil Salim Fadila Nanda Putri Fadilla Ananda Putri Fahrel Alfais A. Fahrurrozi Al-Ambari Fajar Fajar Febri Aldi Finola Fiftem Eka Putri Finola, Finola Fitri Yeni, Fitri Gusra, Wido Novaldi Hanifah Afdisya Hapzi Ali Hapzi Ali Harry Theozard Fikri Hasmaynelis Fitri Hasmita Sari Hilda Mary Himawan, Muhammad Reza Iglen, Orri Farqhan Indriyenni, Indriyenni Irfan Perdana Dinata Irma Yohana Irvandhel, Muhammad Isra Tiareta Juwita, Patrisia Khaira Septia Annisa Khairi, Awalul Kurniati, Era Tri Suci Lila Desmita Sari Lusiana Lusiana Lusiana Lusiana Lusiana Mardhatila Fitri Sopali Masrida Zasriati Masrida Zasriati, Masrida Menhard Meswantri Meswantri Mia Austina Anggraini Moeins, Anoesyirwan Muhammad Farhan Muhammad Irvandhel Muhammad Ridwan Muhammad, Hammar Faris Mutiya Fadliana Mutiyah Khansa Nadia Dwi Harini Nandan Limakrisna Nava Kurnia Mulia Nofriadi Novriadi Fernando Nurlatifa Salsa Tasnima Oka Sulistiyo Olivia Permata Saria Oska, Dimas Perdana r Ottar, Zuhroh Sadeptusia Perdana Oscar, Dimas Prakasa, Tri Matra Pratama, M. Emeraldo Pratama, Rizky Aditya Prayuda, Toha Putra, Ramdani Bayu Putra. J, Jefri Candra Putri, Mardifa Wahyu Putri, Yane Rafika Putri Rafki, Rafnelly Rahayu, Witri Rahmadani Hidayat Rahman, Montela Nove Ramadhan, Muhamad Fikri Rengga Wana Putra Reni Rafki Revina Marlin Rezki, Rahmat Zainul Rika Rohim Rika Wulandari Rikke Yesi Putri Roif, Fadhil Santoso, Tata Saputra, Aldi sari rahmadani Sari, Rr Putri Intan Permata Sarjon Defit SELFI HASTRIA NINGSIH Septiano, Renil Setiawan, Suhendra Shalsabillah, Ade Rahmadilla SIGIT SANJAYA, SIGIT Suherdian Septa Sarianja Sulistiyo , Oka susanti, Tuti Susriyanti, Susriyanti Suzana, Harry Syafri Arlis Syafwandi Tata Santoso Teguh Arifianto Tiareta, Isra Tri Shalbi Mardinata Valani, Silvia Veri , Jhon Veri, Jhon Vicky Brama Kumbara Warena, Athoriq Aulia Weriframayeni, Annisa Yamasitha Yanto, Musli Yeki Candra Yolanda Oktarina Yolanda Oktarina Yulianis Yulianis Yulianis Yulianis Yuretno Zaskia Yusvi Diana Yusvi Diana Zefri Yenni Zefri Yenni Zefriyenni Zefriyenni Zefriyenni Zefriyenni Zefriyenni Zefriyenni Zefriyenni, Zefriyenni Zul Irfan Harun