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All Journal JUIMA : Jurnal Ilmu Manajemen Neo-Bis Jurnal Mitra Manajemen Jurnal Mitra Pendidikan Fokus Ekonomi Jemasi Jurnal Ekonomi Manajemen dan Akuntansi JURNAL EKSBIS International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Manajemen Dirgantara Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal EMA (Ekonomi Manajemen Akuntansi) Journal of Applied Management and Accounting Science (JAMAS) Prosiding Konferensi Nasional PKM-CSR EKONOMIKA45 Surplus: Jurnal Riset Mahasiswa Ekonomi, Manajemen, dan Akuntansi Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis BULETIN BISNIS & MANAJEMEN (BBM) Jurnal Manajerial Bisnis Jurnal Ilmiah Fokus Ekonomi, Manajemen, Bisnis & Akuntansi (EMBA) Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Dewantara: Jurnal Pendidikan Sosial Humaniora Jurnal Mahasiswa Manajemen dan Akuntansi The Es Economics and Entrepreneurship MAP (Jurnal Manajemen dan Administrasi Publik) JURNAL EKONOMI BISNIS DAN MANAJEMEN Journal of Management and Creative Business Trending: Jurnal Manajemen dan Ekonomi West Science Interdisciplinary Studies Jurnal Ilmiah Research and Development Student West Science Interdisciplinary Studies Jurnal Ekonomi Bisnis dan Manajemen Jurnal Ilmiah Ekonomi dan Manajemen West Science Social and Humanities Studies JURNAL ILMIAH PENELITIAN MAHASISWA JURNAL RUMPUN MANAJEMEN DAN EKONOMI JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Jurnal Inspirasi Ilmu Manajemen JURNAL AKADEMIK EKONOMI DAN MANAJEMEN Jurnal Ekonomi, Bisnis dan Sosial
Woro Utari
Universitas Wijaya Putra
Religion Arts Humanities Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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PENGARUH KUALITAS PELAYANAN INTI DAN KUALITAS PELAYANAN PERIFERAL TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN PADA LABORATORIUM KLINIK GRHA PRODIA SURABAYA Andika Satria Bagaskara; Woro Utari
Jurnal Manajerial Bisnis Vol 6 No 2 (2023): Jurnal Manajerial Bisnis
Publisher : Prodi Magister Manajemen Universitas Wijaya Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/jmb.v6i2.494

Abstract

This research aims to describe the quality of core services, the quality of peripheral service satisfaction and customer loyalty in the laboratory of Grha Prodia Surabaya clinic. In addition to testing and analyzing the influence of each of these variables. The results of the research obtained for the influence of each variable include the quality of core service has a significant effect on customer satisfaction, peripheral service quality has a significant effect on customer satisfaction, core service quality has a significant effect on customer loyalty, peripheral service quality does not have a significant influence on customer loyalty, core service quality through customer satisfaction has a significant effect on customer loyalty. Customer loyalty, peripheral service quality through customer satisfaction have a significant effect on customer loyalty, and customer satisfaction has a significant effect on customer loyalty.
IMPLEMENTASI PENDIDIKAN KARAKTER BERDASARKAN SEBELAS PRINSIP PENDIDIKAN KARAKTER YANG EFEKTIF (Studi pada Sekolah Menengah Pertama Wijaya Putra) Syaiful Azmi; Indra Prasetyo; Woro Utari
Jurnal Manajerial Bisnis Vol 6 No 2 (2023): Jurnal Manajerial Bisnis
Publisher : Prodi Magister Manajemen Universitas Wijaya Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/jmb.v6i2.511

Abstract

This study describes the implementation of character education in SMP Wijaya Putra based on eleven principles of effective character education by Lickona and its supporting and inhibiting factors. Data obtained from questionnaires and interviews. The selected informants were the school principal, vice-principal, homeroom teacher, and several students. The analysis shows SMP Wijaya Putra applies the eleven principles of effective character education by fulfilling each indicator in each principle. Based on the analysis, it is obtained several supporting factors, including: stakeholder support, formulation of agreed character goals in the form of six pillars, various programs and activities that integrate character education, school is an ethical community, meaningful curriculum and challenge, involvement of student guardians and the community in the application of character education, and assessment of the student character education achievement. In addition to supporting factors, several inhibiting factors are obtained which, if minimized, can enhance the implementation of character education in SMP Wijaya Putra. The inhibiting factors include: an informal character education effectiveness survey; cultural, climate and school function assessments as ethical learning communities are not optimal; teacher and staff reflection as informal character educators; and assessment of student understanding of ethical values ​​and behaviors aspects have not been covered.
ANALISIS PERSEPSI DUKUNGAN ORGANISASI DAN KETERLIBATAN PEGAWAI PADA PRODUKTIVITAS KERJA DENGAN DIMEDIASI KEPUASAN KERJA Dini Peristiwanti Ningsih; Woro Utari; Indra Prasetyo
JUIMA : JURNAL ILMU MANAJEMEN Vol. 13 No. 1 (2023): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

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Abstract

To describe organizational support, employee involvement, job satisfaction and work productivity of the employees of the Bojonegoro Regency Community and Village Empowerment Service. To test and analyze the effect of organizational support and employee involvement on employee job satisfaction. the effect of job satisfaction, organizational support and employee involvement on employee work productivity, the effect of organizational support and employee involvement on employee work productivity through job satisfaction. This type of research is explanatory, the research approach used is quantitative. The population in this study were all employees in the Department of Community and Village Empowerment of Bojonegoro Regency as many as 34 people. The sample in this study were 25 employees. The sampling technique is census sampling / total sampling. Analysis of the data used in this study is using SEM PLS analysis. Organizational support, employee involvement, job satisfaction, and work productivity are in the high category. Organizational support and employee involvement have a significant effect on employee job satisfaction. Job satisfaction has a significant effect on employee work productivity. Organizational support and employee involvement do not have a significant effect on work productivity. Organizational support has a significant effect on employee work productivity through job satisfaction. Employee involvement does not have a significant effect on employee work productivity through job satisfaction
MEMBANGUN KEPERCAYAAN PASIEN MELALUI KUALITAS LAYANAN, IMAGE DAN KEPUASAN PASIEN Woro Utari; Susetyorini; Umi Elan
JUIMA : JURNAL ILMU MANAJEMEN Vol. 11 No. 2 (2021): JUIMA : JURNAL ILMU MANAJEMEN
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

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Abstract

This study aims to determine and analyze the effect of service quality, image and satisfaction on patient trust at PHC Surabaya Hospital. The object of this research is PHC Surabaya Hospital with the unit of analysis in this study is the patient / patient's family. Data were collected using a questionnaire distributed to the respondents and then analyzed using SPSS. The data analysis technique in this study used descriptive analysis and multiple linear regression analysis. The results showed that most of the families using the PHC Surabaya hospital were women as much as 58%, worked as private employees and had a bachelor's education. The results also show that the service quality of the PHC Surabaya hospital is in the good category, but still needs to be improved. Based on the results of data analysis, it is known that service quality has a significant effect on patient trust. Besides, the image also has a significant effect on the patient's trust. Patient satisfaction has a significant effect on patient confidence in PHC Surabaya Hospital. Patient satisfaction has the greatest influence on patient trust.
ANALISIS PENGARUH PENDIDIKAN DAN KEMAMPUAN KERJA TERHADAP PENGAWASAN DAN PRESTASI KERJA PEGAWAI BADAN PENDAPATAN, PENGELOLAAN KEUANGAN DAN ASSET DAERAH (BPPKAD) KABUPATEN SUMENEP Lukmanul Hakim; Woro Utari
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 1 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i1.502

Abstract

The aim of this study is to analyze the effect of education and work ability on supervision and work performance of employees at the Regional Financial and Asset Management Revenue Agency (BPPKAD) Sumenep Regency. The type of research is explanatory research, the approach used is a quantitative approach with a total sample of 86 employees. The results showed that education and work ability partialy had a significant effect on supervision and employee performance at the Regional Revenue, Financial and Asset Management Agency (BPPKAD) of Sumenep Regency.
PENGARUH FAKTOR PENDIDIKAN, PELATIHAN DAN PENGALAMAN MENGAJAR TERHADAP PROFESIONALISME GURU SMA NEGERI I TORJUN KABUPATEN SAMPANG Supriyadi Supriyadi; Chamariyah Chamariyah; Woro Utari
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 1 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i1.508

Abstract

This type of research is explanatory research, the approach used is a quantitative approach with a total sample of 44 teachers. The objectives of this study are 1). To test and analyze the simultaneous influence of education, training and teaching experience on the professionalism of teachers at SMA Negeri I Torjun, Sampang Regency. 2). To test and analyze the partial influence of education, training and teaching experience on the professionalism of teachers at SMA Negeri I Torjun, Sampang Regency. 3.) To test and analyze the variables between education, training and teaching experience that have a dominant influence on the professionalism of teachers at SMA Negeri I Torjun, Sampang Regency. The results showed that 1.) Education, training and teaching experience simultaneously had a significant influence on teacher professionalism at SMA Negeri I Torjun, Sampang Regency. 2.) Education, training and teaching experience partially have a significant influence on teacher professionalism in SMA Negeri I Torjun, Sampang Regency. 3.). Teaching experience has a dominant influence on teacher professionalism at SMA Negeri I Torjun, Sampang Regency.
ANALISIS IMPLEMENTASI DATA INFORMASI GEOSPASIAL SEBAGAI UPAYA PENINGKATAN KEBUTUHAN PERLENGKAPAN JALAN DI DINAS PERHUBUNGAN KABUPATEN PROBOLINGGO jurnalmap map; Suhariyanto ÔÇÄ; Woro Utari
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 3 No 4 (2020): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v3i4.291

Abstract

The purpose of this study was to find out more about how the human resources in the use of data and Geospatial Information in Probolinggo District Department of Transportation. This study uses descriptive analysis with qualitative approach, data collection techniques using the technique of the interview, observation and documentation study, primary data and secondary that was obtained in this research are collected through qualitative procedures that include reduction, and data verification or conclusion. The conclusion of this study is data about the equipment needs of a given path is not optimal due to the limited human resources and facilities are not optimal, such as the lack of application of the equipment needs of the road is used as a reference design of existing activity in Probolinggo District Department of Transportation. In addition, signs equipment on the road needs should be met as needed road because it is a very important instrument in planning towards road safety. Keywords: quality, data geospatial information
ANALISIS IMPLEMENTASI KOMPETENSI PENGUJI KENDARAAN DI UNIT PELAKSANA UJI BERKALA KENDARAAN BERMOTOR DINAS PERHUBUNGAN KABUPATEN PROBOLINGGO jurnalmap map; Sugiono ÔÇÄ; Woro Utari
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 4 No 1 (2021): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v4i1.310

Abstract

The purpose of this study to examine the implementation of service quality testing of motor vehicles in UPUBKB Probolinggo District Department of Transportation. This study uses descriptive analysis with qualitative approach, data collection techniques using the technique of the interview, conducted to the Chief UPUBKB, Testers Technical and business vehicles, observation, documentation, primary data and sekuder that was obtained is processed through qualitative procedures include data reduction, presentation Data and data verification or conclusion. The results showed that the Quality of Service Testing Vehicle in UPUB not provide optimum service. It is seen from the quantity of human resources limited, competency testing, facilities and infrastructures are inadequate and the limited understanding of the community about vehicle testing service procedures. Keywords: competence, service, motor vehicle testing
Persepsi Dukungan Organisasional dan Kualitas Hidup Kerja Terhadap Organizational Citizenship Behavior dengan Work Engagement Sebagai Variabel Pemediasi Arik Nur Cahyo; Indra Prasetyo; Woro Utari
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 1 No. 3 (2023): Juli
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1107.244 KB) | DOI: 10.59024/jise.v1i3.145

Abstract

The purpose of this study is to describe Organizational Citizenship Behavior, work engagement, organizational support and quality of work life of employees at the Department of Public Works, Bina Marga and Spatial Planning, Bojonegoro Regency. And to analyze the effect of organizational support and quality of work life on Organizational Citizenship Behavior through work engagement. This type of research uses explanatory research with a quantitative research approach. The population in this study were all employees of the Department of Public Works, Highways and Spatial Planning, Bojonegoro Regency, totaling 52 people and the sample was also 52 people using a census sampling technique. Methods of data collection using questionnaires and documentation. Methods of data analysis using SEM with PLS. The results showed Organizational Citizenship Behavior, work engagement, organizational support and quality of work life of employees in the high category. Organizational support for work engagement has a positive but not significant effect. Quality of work life has a significant effect on work engagement. Organizational support, quality of work life and work engagement have a significant effect on OCB. Organizational support for OCB through work engagement has an insignificant effect, quality of work life for OCB through work engagement has a significant effect.
Pengaruh Servant Leadership Style dan Komunikasi Interpersonal Terhadap Motivasi Kerja Pegawai Melalui Komitmen Organisasi Danang Khurniawan; Indra Prasetyo; Woro Utari
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 1 No. 3 (2023): Juli
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1073.785 KB) | DOI: 10.59024/jise.v1i3.146

Abstract

The aims of this study are to describe work motivation, organizational commitment, Servant Leadership Style and interpersonal communication of employees at the Bojonegoro Regency Pusda Office. To analyze the effect of Servant Leadership Style and interpersonal communication on employee motivation through organizational commitment. This type of research is explanatory research and the approach in this research is quantitative. The population is all employees of the Bojonegoro District Pusda Office, totaling 52 people. The sampling technique uses total sampling or saturated sampling, so the sample used is 52 people. In this study, data analysis used Structural Equation Modeling (SEM) and PLS (Partial Least Square) software. The results showed Servant Leadership Style, Interpersonal Communication, Organizational Commitment and Work Motivation in the high category. There is no significant effect between Servant Leadership Style on organizational commitment. There is a significant influence between interpersonal communication on organizational commitment. There is no significant effect between Servant Leadership Style on work motivation. There is a significant influence between interpersonal communication on work motivation. There is a significant influence between organizational commitment on work motivation. There is no significant effect between Servant Leadership Style on work motivation through organizational commitment. There is a significant influence between interpersonal communication on work motivation through organizational commitment.
Co-Authors A Gafur A Gafur Abd Syakur Abdul Malik Achmad Faddlillah Administrator Administrator Afinda Mufidah Fitria Agung Suprastiyo Ahmad Fuad Ainul Huri Akmal Ismail Yatim Al Hakim Albat, Heru Andika Satria Bagaskara Anton Sugiarto Anwar Shodiq Arianto Pramudjadi Arik Nur Cahyo Arik Nur Cahyo Asep Heryyanto Aula Rakhmawati Aziizah Permata Ariani Bagus Teguh Santoso bagus teguh santoso, bagus teguh Bambang Priyanto Bismoko, Radityo Budi Endarto C. Sri Hartati C. Sri Hartati C. Sri Hartati Cahyanti, Dita Dwi Candra Sugiarto Cathrine Sri Hartati Chamariah Chamariah Chamariyah Chamariyah Chamariyah Chamariyah Chatarina Sri Hartati Cipto Dadang Aris Subiantoro Danang Khurniawan Danang Khurniawan Darmanto Darmanto Dedy Karuniawan Dendi Apriliyanto Handika Putra Dewi Kristiyasari Dewi Purnamasari Diah Ayu Rahmawati Diah Vivi Astriyani Didik Darmadi Dini Peristiwanti Ningsih Djumardin Djumardin Dwi Budiyatno Eddy Suryanto Edelbertus Romo Ganggut Edi Dwi Purwanto Eereena Anastasia Hadipurnomo Eko Wahyu Hidayat Udjut Saputra eni yuliawati Errisona Mei Sandi Faidal Faidal Fitriyah Rosdianingsih Fransisca Romana Sunarmi Gresika, Yaniar Hariwibowo Hariyanto ÔÇì Hartantien, Sinarianda Kurnia Haryono Haryono Haryono Haryono Hendra Heri Santoso Hermin Putri Indriasari Hidayatulloh, Mohammad Aris Indra Prasetyo2 Joice Soraya jurnalmap map jurnalpps pps Karlin Karlin Kartono Kartono Khabibur Rochman Khairul Alam Kresensia Darmawati Kurniawan Kurniawan Lucky Prasetya Lucky, Plori Tri Lukmanul Hakim Luqman Luqman M. Abdurachman Rochimi M. Arif Mukhlisin M. Luthfi Alif Utama Made Yudi Darmita Madinatul Munawarah Mahdalena S Mardiana Sukendah Hariati Mas’ud Mei - Indrawati Mei Indrawati Mei Indrawati Mei Indrawati, Mei Meitha Rahardianty Melyana Arta Sari Sirait Mochamad Fauzi Hasanudin Moh. Nur Efendi Mohammad Agusti Mokh. Idham Kholid Mujiati Mujiati Mukaffi Khilmi Mukhammad Imam Muhdi Mukhlisin Muliyani, Suci Muninghar Muninghar Muninghar Muninghar, Muninghar Nadia Alfrida Hermayani Nogroho Mardi W. Noor, Fauzian Novena Margaretta Novi Sulistya Nugroho Mardi Nugroho Mardi Wibowo Nugroho Mardi Wibowo Nur Aulia Soffa Nur Halimah Nur Hidayah Nurus Sobakh Oryz Setiawan Prasetyo, Indra Pratama, Duta Wira Purwati, Kiki Dyah Putri, Rainy Alifa Rifa Febrianti R. Aditya Dwi Rubiantoro Rahayu Setyati Rahmawati Rahmawati, Diah Ayu Ratna Ratna Retno Wulandari Risca Ayu Rachmania Rizdika Mardiana Rosalia Fantika Dalima Rr.LismawatiHK, Rr.LismawatiHK Rudiatno Rusdiyanto Rusdiyanto Sahrul Sahrul Sanusi, Ruchan Sari Julita Selamet Riadi Selamet Riadi Selvy Virginita Orizanti Setiawanto, Edhi Juli Sinarianda Kurnia Hartantien Siti Ismawati Siti Komariah Sonya Nova Anggini Supranda Sri Hartati Sri Hartati Sri Kartini, Sri Sri Mulyani Subhan Nofemri Subijanto Subijanto Subijanto ÔÇì Subijanto Subijanto Sugiono ÔÇÄ Suhariyanto ÔÇÄ Suliswanto, Suliswanto Supriyadi Supriyadi Supriyadi Suroso suroso Susetyorini Susetyorini Susilo Utomo Susilo, Dwi Joko Sutrisno, Sutrisno Syaiful Azmi Titis Asmarani Tri Andjarwati Umi Elan Umi Elan Vivit Nurhidayah Wadi Reina Anggraini Wahyu Nugroho Wahyuni, Triana Wan Sasriani Waras Waras Wasis Budiarto Wawan Gunawan Wawan Gunawan Wispandono Moch Wiwin Candra Wulandari, Siti Rahmawati Yoga Adi Prayogi Yohannes Sugiarto Yoyok YUNI ASTUTI Yustika Chandra Murthy Yuswa Dolar Tri Sendik Aksa