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All Journal MIX : Jurnal Ilmiah Manajemen JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik Warta Ardhia : Jurnal Perhubungan Udara MBR (Management and Business Review) Warta Penelitian Perhubungan YUME : Journal of Management Jurnal Penelitian Transportasi Laut Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Manajemen Bisnis Transportasi dan Logistik Asian Journal of Community Services (AJCS) Jurnal Manajemen dan Pemasaran Jasa Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Ilmiah Pariwisata Jurnal Penelitian Transportasi Darat Warta Penelitian Perhubungan
Prasadja Ricardianto, Prasadja
STMT Trisakti
Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Kepuasan penumpang pada terminal bus di kawasan Pondok Cabe Komarrudin, Achmad; Handayani, Susanty; Suryobuwono, Abdullah Ade; Ricardianto, Prasadja; Abdurachman, Edi
MBR (Management and Business Review) Vol 7 No 1 (2023): Juni
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/mbr.v7i1.8190

Abstract

The purpose of this research is to find out the influence of service quality, terminal accessibility toward passenger satisfaction, the influence of service quality, terminal accessibility and passenger satisfaction regarding passenger loyalty as well as indirect influence of service quality and terminal accessibility toward passenger loyalty concerning passenger satisfaction at Terminal Pondok Cabe. The samples for this research are 200 respondens who are passenger of Terminal Pondok Cabe. Data was collected using an online questionnaire, and analyzed using path analysis and the Sobel test. The research findings show that passenger loyalty is influenced by service quality and passenger satisfaction but not by terminal accessibility. Customer satisfaction can mediate the effect of service quality and terminal accessibility on customer loyalty.
Customer Relationship Management pada Perusahaan Pelayaran Nasional di Indonesia Gasing, Umar; Ricardianto, Prasadja; Pahala, Yosi; Tatiana, Yana; Handayani, Sri
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1101

Abstract

One of the companies in freight forwarding services in Indonesia is PT Pelayaran Lintas Harmoni. It provides custom clearance services, cargo shipments and goods delivery from abroad and domestic. Due to the pandemic, the company had lessen the goods distribution activities. In order to survive, the company should pay much more attention to the customer needs. This research aims to find out the direct and indirect effect of logistics service quality and customer relationship management through customers’ satisfaction to customers’ loyalty. The research used Path Analysis and Smart PLS as the analysis tool with a total sample of 105 respondents. The sample was taken from the customers directly related to the importer’s department. The results show that the study has a direct, indirect and significant influence on customers’ loyalty of the logistics service quality and customer relationship management by making the customers satisfied. It shows that the quality of logistics services not only measure the physical attributes but also focus more on how to approach the customers and find out about their needs.
Penerapan Matriks Boston Consulting Group untuk Penanganan Muatan Barang Berbahaya pada Kapal Barang Nasional Tatiana, Yana; Sari, Darmika; Ricardianto, Prasadja; Malisan, Johny
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 1 (2024): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v1i1.1243

Abstract

The main problem of the research lies in the lack of training, competencies and skills of the crew due to the lack of discipline and the understanding of marine matters, especially related to dangerous goods handling on board. The purpose of the study is to analyze the position and management strategies offered in handling dangerous cargo, especially explosives on board of Sinar Palaran ship. The method to analyze the data was using Boston Consulting Group (BCG) Matrix analysis tool. The result shows that the intensity of dangerous goods cargo mishandling increase. Based on the analysis of Boston Consulting Group Matrix, the position of Sinar Palaran Ship is in Quadrant I, which indicates the company is facing the problem of low competence of the ship’s crew in handling dangerous goods cargo. The strategy offered through BCG Matrix is the strategy to develop, build and increase the intensity of training, discipline and maritime education for crew members to improve their competencies and skills in handling dangerous goods cargo.
On Time Performance pada Bandara Internasional Soekarno-Hatta Siahaan, Julyanthi Marine; Ricardianto, Prasadja; Kurniawan, Jermanto Setia; Setiawan, Edhie Budi; Abidin, Zaenal
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1095

Abstract

The research objective is to determine the direct contribution and indirect effect of airport officers’ competence and performance on On Time Performance mediated by delay management supervision in Soekarno-Hatta International Airport. The importance of the Air Transport Inspector performance in supervising is required to improve the performance of the employees. The method used in this study was a Descriptive Quantitative using survey. The population were all flight service inspectors. The study used Smart Partial Least Square path analysis method with purposive sampling of 72 respondents. The results of the analysis show that there are three direct contributions which are officers’ competence on Delay Management supervision, officers’ performance on DelayM anagement supervision and Delay Management supervision on OTP. Delay Management supervision is able to mediate the competence and performance on On Time Performance in Soekarno-Hatta International Airport.
Kontribusi Kualitas Pelayanan dan Persepsi Harga terhadap Loyalitas Pelanggan di Perusahaan Logistik Nasional Helfi, Fendy; Ricardianto, Prasadja; Maemunah, Siti; Abidin, Zaenal; Farisyi, Sofwan
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 2 (2024): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i2.1376

Abstract

The main problems of the research are the frequently late deliveries that make customers’ inconvenience and the employees often postpone to make Goods Import Notifications and to respond to emails which make customers’ disappointment and finally choose other companies. The research objective is to determine the contribution of service quality, price perception and their implications for loyalty through customer’s satisfaction in Mahkota Logistik Indoraya. The research used Quantitative method with Path analysis techniques of SmartPLS3.3. The total research sample was 100 importers. The result shows that there is a positive and significant direct and indirect effect of the service quality and perceived price on the customer’s satisfaction. The key finding is that there is still a lack of communication between employees and customers related to imported goods delivery. Price perception, such as competitive tariff for imported goods services, good communication, good experience, thoroughness in work, and smooth and fast delivery of goods, should be fulfilled to increase customers’ loyalty to the Company.
Modeling of Rail-Based Public Transportation Services for the Conversion of Private Vehicle Users to Public Transportation Saputro, Soemino Eko; Abdurachman, Edi; Ricardianto, Prasadja; Nugroho, Sinung Tri; Wibowo, Heriyanto; Nugroho, Agus
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.58596

Abstract

The issues contributing to the unpopularity of public transportation include a limited railway network, inadequate service quality, and incomplete integration. Additionally, the willingness to utilize public transportation is frequently affected by factors influencing passenger satisfaction and trust in the system. This study aimed to assess the efficacy of the public transportation service model, and the policies enacted; hence, multiple variables were utilized in the analysis. Subjective quality; belief; passenger satisfaction; value perception; commuter preference; commuter loyalty; intention to repurchase. Commuter preference serves as an intermediary element influencing the relationship between Belief and Commuter loyalty, hence enhancing loyalty. This study employs Importance and Performance Analysis and Structural Equation Modeling utilizing the SMART PLS program, along with Focus Group Discussions to investigate the topic, based on a sample of 400 respondents. The analysis indicates that subjective quality, satisfaction, trust, preferences, and loyalty positively influence loyalty and significantly affect the intention repurchase. Nonetheless, value perception does not substantially affect commuter loyalty. Operators must concentrate on ensuring seamless train travel, elevated reliability, effective integration, and a cohesive ticketing system to enhance service performance.
Vendor Seleection in E-Commerce Using the Analytical Hierarchy Process Method Yosiyanto, Robi; Handayani, Sri; Rahardjo, Sri; Ricardianto, Prasadja; Indrawan, Rully; Fachrial, Peppy
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 3 (2024): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i3.1322

Abstract

The development of the e-commerce business is an opportunity for logistics service providers as third parties who deliver goods sold by the seller to the location intended by the buyer. This study aims to analyze the behavior of fashion e-commerce customers in choosing the best vendor. Data were collected by in-depth interviews with five selected informants for vendor criteria and sub-criteria, then a survey was conducted on 100 respondents. The data were analyzed using the Analytical Hierarchy Process method to determine criteria and sub-criteria in selecting the preferred vendor. The first criterion was reliability of delivery, with the sub-criteria of timeliness, accuracy of delivery destination, and security of the condition of the goods. The second criterion was price. The next criterion was products with regular delivery, express, and same-day sub-criteria. The last criterion was shipping features with its sub-criteria shipping tracking, wide delivery area, and customer service. For the case of Indonesia in this study, the best vendor in delivering products from e-commerce to customers is obtained by Si Cepat in the first place, followed by J&T and JNE in second and third places.
The Role Of Automatic Gate System And Single Truck Identification Process In Enhancing Gate Services And Operational Performance At The Mediated Container Terminal Of Tanjung Priok Port Mimbar, Ahmad; Suparman, Asep; Ricardianto, Prasadja; Setiawan, Edhie Budi
YUME : Journal of Management Vol 7, No 1 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i1.6529

Abstract

Pelabuhan Tanjung Priok merupakan pelabuhan internasional terbesar dan tersibuk di Indonesia. Untuk menunjang produktivitas perlu adanya pengaturan dan pengawasan angkutan truk sehingga diharapkan semakin mengurangi tingkat kemacetan lalu lintas angkutan barang. Sehubungan dengan itu, sesuai Keputusan Direktur Jenderal Perhubungan Laut Nomor KP.803/DJPL/2021 penerapan Single Truck Identification (STID) berlaku di seluruh terminal yang bertujuan untuk menjamin kelancaran arus dokumen, arus barang, dan arus informasi dalam melakukan transaksi Gate In/Out di seluruh terminal di kawasan Pelabuhan Tanjung Priok. Terminal yang telah menggunakan Automatic Gate System (AGSs) sangat memudahkan penerapan Single Truck Identification (STID). Analisis yang dilakukan menunjukkan bahwa Sistem Gerbang Otomatis berpengaruh positif dan signifikan terhadap Pelayanan Gerbang. Penelitian ini menggunakan metodologi kuantitatif dengan jumlah sampel sebanyak 240 orang. Pengumpulan data menggunakan skala Ordinal yang telah melalui pengujian. Penelitian ini menggunakan teknik analisis regresi linier, analisis parsial, analisis simultan, dan analisis jalur. Hasil penelitian yang pertama dapat disimpulkan bahwa pengaruh langsung Sistem Gerbang Otomatis (AGSs) terhadap Pelayanan Gerbang sebesar 54,6%, yang kedua dampak Single Truck Identification (STID) terhadap Pelayanan Gerbang sebesar 26,5%, yang ketiga Sistem Gerbang Otomatis (AGSs) ) berpengaruh terhadap Kinerja Operasional Pelabuhan sebesar 34,4%, yang keempat pengaruh Single Truck Identification (STID) terhadap Kinerja Operasional Pelabuhan sebesar 28,2%, dan yang kelima adalah korelasi Pelayanan Gerbang terhadap Kinerja Operasional Pelabuhan sebesar 6,3%. Selanjutnya terdapat pengaruh tidak langsung dampak Sistem Gerbang Otomatis (AGS) terhadap Kinerja Operasional Pelabuhan melalui Pelayanan Gerbang sebesar 75% dan dampak Single Truck Identification (STID) terhadap Kinerja Pelabuhan Operasional melalui Pelayanan Gerbang sebesar 77,9%.Kata Kunci : Sistem Gerbang Otomatis, Identifikasi Truk Tunggal, RFID, Layanan Gerbang, Kinerja Operasional Pelabuhan
Application of Technical and Non-Technical Factors Affecting Safety Management Systems on the Container Ships in National Shipping Sembiring, Honny Fiva Akira; Arafah, Willy; Ricardianto, Prasadja; Endri, Endri
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 1 (2025): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i1.1776

Abstract

This study aims to analyze the problems in implementing a Safety Management System on container ships by implementing international safety management conventions. Analysis of the relationship between technical and non-technical factors of SMS that affect maritime safety. This study uses a qualitative method using NVivo 12 software. The informants are the Captain, Officers, Chief Engineer, and Engineers, and involve Designed Person Ashore, Marine Inspector, Shipping Entrepreneurs, and Marine Academy with a total of 32 informants to obtain diverse and comprehensive perspectives on the phenomena that occur on board the ship. The sampling technique uses NVivo 12 software to produce data visualization through project maps, coding, and interpretation based on node and sub-node codes. The results of this study were obtained through a comprehensive analysis of the problems of implementing a safety management system on ships that must comply with the provisions of the International Safety Management Code and the Convention for the Safety of Life at Sea as well as factors such as crew training and human resource development, which are consistently integrated in the successful implementation of SMS and will later be used by stakeholders to improve the safety of container ships in the maritime sector.
Penyebab Keterlambatan Kelengkapan Dokumen dan Kualifikasi Penyedia Jasa Alih Daya pada Kereta Api Logistik Amelia, Nabilla Rizki; Ricardianto, Prasadja; Fitrina, Rehani; Adi, Erman Noor; Wahyuni, Endang
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1440

Abstract

There are still obstacles in the outsourcing service procurement system faced by PT. Kereta Api Logistik, especially in the procurement of goods and services, delays in completing documents, lack of documents uploaded by providers. Aims of this research are; to analyze the main root causes and factors for delays in completeness, documents and provider qualifications in the smooth process of procuring outsourcing services. Another objective is what actions or solutions are carried out by PT. Kereta Api Logistik in overcoming the smooth procurement of outsourcing services. The method used in this research is Pareto 80/20 and Fishbone analysis, by conducting interviews with nine employees and field research. The results of the study found several obstacles, namely selective differences in perceptions, lack of user calculations regarding budget requirements at the beginning of the year, because there was no socialization before procurement began to vendors who would be partners, lack of coordination between users and people in the charge of the area or area regarding requirement specifications in the field, and the document is not approved by the board of directors, it changes. From this research the next procurement system can be improved.
Co-Authors Abdullah Ade Suryobuwono Adeputra, Damas Kusuma Adi, Erman Noor Afriliani, Desri Agus Nugroho, Agus Agus Pujianto Agus Setiawan Agusinta, Lira Akbar, Maroef Amelia, Nabilla Rizki Arifin, Julison ASEP SUPARMAN Aswanti Setyawati Azizul, Azizul Berliana, Dhana Bijaksana, Gena Budi Sitorus, Budi Darmawan Apriyadi, Darmawan Dewi, Triana Rosalina Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Endang Wahyuni ENDRI ENDRI Euis Saribanon, Euis Fachrial, Peppy Farisyi, Sofwan Ferdiansyah, Anton Fitrina, Rehani Francis Tantri, Francis Gasing, Umar Gassing, Umar Handayani , Susanty Handayani, Sri Handayani, Susanty Hariri, Muhammad Helfi, Fendy Idris Idris Indrawan, Rully irwan chairudin, irwan Jaya, Agus - Jermanto Setia Kurniawan, Jermanto Setia Juliater Simamarta Koharudin, Muhammad Komarrudin, Achmad Kurnia Sinta, Azmieti Kurniawan, Ferdy Trisanto Lestari Ningrum, Lestari Malisan, Johny Mimbar, Ahmad Muhammad Rifni, Muhammad Mulyanto, Teguh Dwi Mustika Sari, Mustika Naiborhu, Maria Angelin Nasution, Syahrial Nugroho, Sinung Tri Nursery Alfaridi S Nasution Oce Prasetya, Oce P. Sirait, David Pramana, Aditya Primadi Candra Susanto Purba, Okin Ringan Rafi, Salahudin Rahman, Anhar Risdiana, Azis Okta RR. Ella Evrita Hestiandari Sandriana Marina Saputro, Soemino Eko Sari, Darmika Sarinah Sarinah Savitri Hendradewi Sembiring, Honny Fiva Akira Setia Kurniawan, Jermanto Sholihah, Sita Aniisah Siahaan, Julyanthi Marine Sijabat, Eduard Alfian Syamsya Siti Fatimah Siti Maemunah Sitorus, Tulus Irpan Harsono Soekirman, Atong Sri Rahardjo Sufriyano, Sufriyano Suhalis, Adenan Suryobuwono, Abdullah Ade Tampubolon, Manahan Parlindungan Thamrin Thamrin Triantoro, Wegit Wahyuningtias , Nida Handamari Wardhono, Djarot Tri Wibowo, Heriyanto Widiyanto, Prima Willy Arafah, Willy Yana Tatiana, Yana Yasin, Robiha Yosi Pahala, Yosi Yosiyanto, Robi Yuliantini Yuliantini Zaenal Abidin