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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Mirai Management Jurnal EMT KITA JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jesya (Jurnal Ekonomi dan Ekonomi Syariah) JOURNAL OF SCIENCE AND SOCIAL RESEARCH YUME : Journal of Management Jurnal Ilmiah Edunomika (JIE) RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL JURNAL ILMIAH SIMANTEK Jurnal Suluh Pendidikan Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmiah METADATA Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Visi Sosial Humaniora Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Jurnal Ekonomi Journal of Research in Social Science and Humanities Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) Visioner: Jurnal Pemerintahan Daerah di Indonesia Arus Jurnal Sosial dan Humaniora ProBisnis : Jurnal Manajemen Jurnal Ilmiah Metansi (Manajemen dan Akuntansi) Journal of Accounting and Finance Management (JAFM) Jurnal Pengabdian Masyarakat Bhinneka Jurnal Visi Manajemen (JVM) JURNAL TUNAS PENDIDIKAN Golden Ratio of Data in Summary Economics and Business Journal Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Journal of Management, Economic, and Accounting Majority Science Journal Tuhenori: Jurnal Ilmiah Multidisiplin Management Perspective: Jurnal Penelitian Manajemen Jurnal Ekonomi, Manajemen, Akuntansi KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Fatolosa Hulu
Universitas Nias
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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ANALYSIS OF TRAINING AND DEVELOPMENT FUNCTIONS IN IMPROVING PUBLIC SERVICE EFFECTIVENESS AT THE OFFICE OF THE NORTH GUNUNGSITOLI DISTRICT Sonianto Duha; Fatolosa Hulu; Meiman Hidayat Waruwu; Odaligoziduhu Halawa
Jurnal Ilmiah METADATA Vol. 8 No. 2 (2026): Edition May 2026
Publisher : LPPM YPITI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47652/metadata.v8i2.1000

Abstract

Employee training and development is a crucial function in human resource management that directly contributes to improving the quality of public services. At the Gunungsitoli Utara Sub-district Office, public services are at the forefront of government-community interactions, making employee competency crucial to service effectiveness. However, initial observations indicate that training and development activities at the office are limited and not systematically designed, potentially compromising service quality. This study aims to analyze the implementation of employee training and development and its impact on the effectiveness of public services at the Gunungsitoli Utara Sub-district Office. The method used is descriptive qualitative through interviews, observations, and documentation studies. The results show that training has been implemented through city and sub-district government programs, but still faces obstacles such as limited time, budget, materials that do not fully meet needs, and a lack of post-training evaluation. As a result, employee competency improvement is not optimal, so that public services are still hampered by speed, affordability, and public satisfaction. It is concluded that training needs to be designed more systematically, based on needs, supported by adequate resources, and equipped with continuous evaluation.
Co-Authors A. Buulolo, Nanny Andiyus Gulo Anshar Daud Arisman Leo Lase Ayler Beniah Ndraha Aziza, Pretty Failasufa Azpriman Putra Batee, Maria Magdalena Bate’e, Maria Magdalena Bawamenewi, Arisman Berkat Restu Lase Bu'ulolo, Fazarman Bu’ulolo, Nanny A Dasar Iman Gea Delipiter Lase Delmanius Zebua Dion Nisius Yasaro Gulo Eduar Baene Eliagus Telaumbanua ELIYUNUS WARUWU EMANUEL ZEBUA Enggie Novita Zai Erna Ningsih Laowo Fahmi, Rahmi Febertina Zebua Fitri Anita Lase Fony Lestarian Gea Gea, Rika Permata Gulo, Agustina Harefa, Descan Pasrah Harefa, Envilwan Berkat Harefa, Idarni Harefa, Tipnov Misericordias Harefa, Trima Putri Hia, Agustini Mawarni Hia, Lusia Destri Hia, Pius Silvanus Hia, Yarni Deslina Hulu, Siskarlin Hulu, Yosua Ifoni Eksaudia Telaumbanua Iman Ridho Purnama Mendrofa Jeliswan Berkat Iman Jaya Gea Jeliswan BIJ Gea Lahagu, Emanueli Laia, Firman Jaya Laoli, Briyan Wirawan Putra Laoli, Victorinus Laowo, Asni Jeweliska Laowo, Delina Sagita Fransiska Larosa, Yoel Melsaro Lase, Apryantho Lase, Candra Eka Trisno Lase, Delipiter Marasabessy, Nabila Cecilia Maria Magdalena Bate'e Maria Magdalena Batee MARLIZA OKTAPIANI Marniwati Laoli Maximus Sohahau Laia Mei Kharisman Telaumbanua Meiman Hidayat Waruwu Melini Valencia Howu-Howu Hulu Mendrofa, Asri Hartati Mendrofa, Syah Abadi Mendrofa, Yupiter Mesrawati Hulu Mordekhai Zebua Nanny A Bu’ulolo Nanny Artatina Buulolo Ndraha, Defirman Ndruru, Bernada Ndruru, Edita Seniman Nofita Tafonao Odaligoziduhu Halawa Odaligoziduhu Halawa Odaligoziduhu Halawa Otak Murni Gulo Otanius Laia Palindungan Lahagu Pasti Okto Anugerah Gulo PEMILMAN ZEBUA Peringatan Harefa Pretty Failasufa Aziza Purbandono H, Rahmat Putra Percaya Laia Rainel Fitriana Laoli Regina Tilikan Zebua Rida Rahim Risdayani Daya Robertus Waruwu Robin Markus Putra Waruwu Robin Markus Putra Waruwu Rusman Jaya Zendrato Serniati Zebua Serta Bahagia Halawa Sihaloho, Desmira Sonianto Duha Stefanus Gowasa Suka’aro Waruwu Sukurman Hia Suryadi Syah Abadi Mendrofa Syah Abadi Mendrofa Telaumbanua, Fidesman Telaumbanua, Jefri Cantano Telaumbanua, Junius Theozanolo Zebua, Mauritius Try Wahyuni Ayu Waruwu Utami, Eva Yuniarti Vice Kurniaman Zil Telaumbanua Viktor Bastian Zendrato Waruwu, Demi Etika Waruwu, Nita Ingati Waruwu, Novtriman Waruwu, Robin Markus Putra Waruwu, Suka'aro Waruwu, Suka’aro Wook, Izawati Yamolala Zega Yamolala Zega Yustinus Jaya Putra Gea Zai, Nirmala Zalukhu, Yuterlin Zandroto, Tuti Lestari Zebua, Emanuel Zebua, Evi Trisanti Zebua, Irfan Zebua, Ivan Doktrin Famohouni Zebua, Kristiawan Zebua, Linda Kristiani Zebua, Nike Marlina Zebua, Regina Tilikan Zebua, Vernika Zega, Yamolala Zendrato, Ancelin Zendrato, Masinia