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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Matra Pembaruan: Jurnal Inovasi Kebijakan Syntax Literate: Jurnal Ilmiah Indonesia JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Jurnal Sinergitas PkM & CSR Gorontalo Management Research Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Reswara: Jurnal Pengabdian Kepada Masyarakat Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Indonesian Journal of Social Research (IJSR) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Devotion: Journal of Research and Community Service International Journal of Social Science Transekonomika : Akuntansi, Bisnis dan Keuangan Jurnal Transportasi, Logistik, dan Aviasi (JTLA) Prosiding Konferensi Nasional PKM-CSR Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Jurnal Ilmu Multidisplin Media Bina Ilmiah Jurnal Sosial dan Sains Ranah Research : Journal of Multidisciplinary Research and Development JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Journal of Authentic Research Logistica : Journal of Logistic and Transportation
Agusinta, Lira
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Analysis of the Effect of Warehousing Management System and Employee Ability on Work Productivity through Lean Warehousing in the Warehouses of the National Disaster Management Agency (BNPB) and the Regional Disaster Management Agency (BPBD) Ghaddafi, Muhaiminul; Fatimah, Siti; Soekirman, Atong; Agusinta, Lira; Arubusman, Dian Artanti
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 5 No. 4 (2025): July 2025
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v5i4.971

Abstract

Indonesia is located along the equator and at the convergence of three major tectonic plates, making it prone to natural disasters such as earthquakes, tsunamis, and landslides. BNPB and BPBD manage disaster logistics using technology-based warehouse management systems (WMS) to improve aid distribution efficiency. This study examines the combined impact of warehouse management systems and employee capabilities on work productivity using a Lean Warehousing approach, which has not been extensively explored in previous research. The study was conducted at BNPB Jatiasih warehouse and BPBD warehouses across Java Island using observations, interviews, and questionnaires distributed to 98 respondents. Data were analyzed with SPSS 24.00, employing descriptive statistics, multiple regression, F-tests, t-tests, and the coefficient of determination (R²). Most respondents were male (76.8%) with a bachelor’s degree (39.8%). Validity tests showed that variables including inventory management, picking, item placement, employee skills, and lean warehousing had valid correlations above 0.202. Descriptive analysis indicated that warehouse management at BNPB and BPBD is effective but needs improvements in IT utilization, picking efficiency, inventory recording, and employee skills. Statistical tests confirmed that all variables significantly influence lean warehousing and productivity at a 95% confidence level. The study contributes novel insights by demonstrating how technology and employee capability synergistically enhance lean warehousing performance in disaster logistics. Strategic recommendations include routine employee training, strengthened cooperation through coaching and briefings, and optimized budget use via internal audits and independent utilization of logistical assets.
The Effect of Service Quality and Marketing Mix on Airport Train Customer Loyalty at BNI City Station Mediated by Customer Value Putra, Derry Herlasetyadi; Abidin, Zaenal; Agusinta, Lira; Gunawan, Aang; Fachrial, Peppy
Devotion : Journal of Research and Community Service Vol. 5 No. 7 (2024): Devotion: Journal of Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v5i7.752

Abstract

This research aims to analyze the mediating role of customer value on the influence of service quality and marketing mix on Soekarno-Hatta International Airport train customer loyalty. This research was carried out from March to May 2021 at BNI City Station. The population in this study were passengers who had used the airport train at BNI City Station. The sample method uses random samples. The data analysis method in this research uses Structural Equation Model Partial Least Square (SEM-PLS) with the help of SmartPLS 3.2.9. The results in this study show that service quality has a positive effect on customer loyalty, service quality has a positive effect on customer value, marketing mix has a positive effect on customer loyalty, marketing mix has a positive effect on customer value, customer value has a positive effect on customer loyalty, service quality has a positive effect on customer loyalty with the mediation of customer value,  the marketing mix has a positive effect on customer loyalty with the mediation of customer value for the Soekarno-Hatta International International Airport train at BNI City Railway Station.
Logistics Dimensions and Their Influence on Online Shopping Satisfaction: Evidence from Bandung, Indonesia Koesmariadi, Fransiska Agustina; Agusinta, Lira
Logistica : Journal of Logistic and Transportation Vol. 2 No. 2 (2024): April 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/logistica.v2i2.675

Abstract

The rapid growth of e-commerce in Southeast Asia, particularly in Indonesia, has transformed logistics into a critical factor shaping customer satisfaction. Yet, the specific contribution of individual logistics dimensions in urban Indonesian contexts remains underexplored. To address this gap, this study applies the SERVQUAL and Expectation Confirmation Theory (ECT) frameworks to examine how delivery speed, order accuracy, product condition upon arrival, tracking system effectiveness, and complaint responsiveness influence customer satisfaction among e-commerce users in Bandung. A quantitative survey of 100 active users was conducted, and data were analyzed using multiple linear regression. The results show that delivery speed (β = 0.337, p < 0.001), order accuracy (β = 0.172, p = 0.002), and product condition (β = 0.175, p = 0.002) significantly enhance satisfaction, while tracking and complaint responsiveness are not statistically significant; the model explains 57% of the variance (R² = 0.57). These findings highlight that fulfillment-related dimensions are more decisive than post-purchase support in shaping consumer evaluations. This study contributes by contextualizing SERVQUAL and ECT within Southeast Asian urban e-commerce settings and provides actionable guidance: e-commerce platforms in Indonesia should prioritize delivery speed, order accuracy, and product condition as key drivers of customer satisfaction.
The Influence of Self Check-in Machine Performance, Adoption Behavior, And Perception of Ease on Decisions to Use Self Check-In Machines Through Consumer Communication at Terminal 3 Domestic Soekarno Hatta International Airport Ananda, Candra; Lira Agusinta; Jermanto Setia Kurniawan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6457

Abstract

This research is motivated by the implementation of Self check-in at Terminal 3 Domestic Soekarno Hatta Airport, but along with the implementation there are still some shortcomings of Self check-in kiosks, including that they can only be used by passengers who do not have luggage and can only be used no later than 1 hour before departure. This study aims to determine the effect of Self check-in machine facility performance, adoption behavior, and perception of ease on the decision to use the self checkin machine through consumer communication at Terminal 3 Domestic Soekarno Hatta International Airport. The research method uses quantitative samples and research of 250 respondents taken using purposive sampling techniques. While the data collection technique uses questionnaires and data analysis using Structural Equation Modeling (SEM) based on Smart PLS. The results of the study show that consumer communication is influenced by the performance of Self check-in machine facilities, adoption behavior and perception of ease, and usage decisions. Furthermore, adoption behavior and perception of ease have a direct or indirect effect through consumer communication variables on the decision to use the Self check-in machine. However, consumer communication is not a variable that connects the influence of Self check-in machine performance on the decision to use the Self check-in machine.
Determinants of Passenger Satisfaction at Terminal 3 of Soekarno-Hatta Airport Saputro, Sarwono Hadi; Maemunah, Siti; Yuliantini; Agusinta, Lira
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6477

Abstract

This study aims to analyze the influence of service quality, information quality, accessibility, and facilities on passenger satisfaction at Terminal 3 of Soekarno-Hatta Airport. The population of this research includes all passengers or users of Terminal 3, with data collected from January 2023 to December 2023. The sample consists of 182 respondents selected through purposive random sampling. The data collection instrument is a questionnaire, and data analysis is conducted using SPSS software through classical assumption tests and multiple linear regression analysis. The results show that service quality, information quality, and facilities have a positive and significant effect on passenger satisfaction, while accessibility does not have a significant impact. Based on these findings, it is recommended that the management of Terminal 3 continue to improve service quality, provide more accurate and relevant information, and ensure that facilities remain well-maintained and modern. Future research is encouraged to expand the scope of the study by adding other relevant variables, such as security aspects or the use of technology in airport.
Efektivitas dan Waktu Tunggu Kapal: sebagai Bukti Empiris Kinerja dan Produktivitas Bongkar Muat pada Pelabuhan Saketa-Halmahera Berliana, Dhana; Maemunah, Siti; Ricardianto, Prasadja; Agusinta, Lira; Saribanon, Euis
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1872

Abstract

This study aims to examine the influence of time effectiveness and vessel waiting time on loading and unloading productivity through the performance of stevedoring activities at Saketa Port. This research is essential to provide deeper insights into formulating more effective strategies to improve operational efficiency at the port, thereby contributing to regional economic growth. A quantitative approach was employed, with data collected through questionnaires and interviews involving the entire population of 97 respondents. These respondents included port operators, vessel crew, cargo owners, and stevedoring laborers. Data analysis was conducted using Structural Equation Modeling (SEM). The findings indicate that time effectiveness has a positive and significant influence on both loading and unloading productivity and performance. Conversely, vessel waiting time shows a positive influence on performance but does not significantly affect productivity. Furthermore, loading and unloading performance does not significantly influence productivity directly. The study also reveals that neither time effectiveness nor vessel waiting time has an indirect effect on productivity through performance. These results highlight the critical role of effective time management in stevedoring activities to enhance port productivity. Additionally, they underline the need for operational strategies focused on reducing vessel waiting times and improving technical performance.
SOSIALISASI PENCEGAHAN KERUSAKAN LINGKUNGAN DAN PROPERTI PADA MULTIMODA TRANSPORTASI MELALUI PENANGANAN BARANG BERBAHAYA YANG BAIK Rizaldy, Wynd; Suryobuwono, Abdullah Ade; Sholihah, Sita Aniisah; Marina, Sandriana; Agusinta, Lira
Reswara: Jurnal Pengabdian Kepada Masyarakat Vol 4, No 2 (2023)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/rjpkm.v4i2.2785

Abstract

Latar belakang dilakukannya sosialisasi ini karena kurangnya pengetahuan personel yang bekerja di industri transportasi dan logistik di area Jakarta, Bogor, Depok dan Bekasi (JABODETABEK) terkait penanganan barang berbahaya. Hal ini sesuai dengan pengamatan dari tim pengabdi sehingga perlu dilakukan pembinaan tentang penanganan barang berbahaya pada multi moda transportasi. Tujuan dari pengabdian kepada masyarakat ini adalah melakukan pencegahan bencana berupa kerusakan lingkungan dan properti pada multi moda transportasi melalui penanganan barang berbahaya sesuai dengan peraturan yang berlaku. Kegiatan pengabdian ini dilaksanakan pada tanggal 24 Juni 2021 ditujukan kepada mitra pengabdian yaitu pelaku moda transportasi sekaligus calon pembaca majalah report. Dialog dan diskusi melalui media daring merupakan metode yang dipilih dalam kegiatan sosialisasi ini. Kegiatan pengabdian ini menghasilkan peningkatan pemahaman masyarakat transportasi tentang pencegahan bencana melalui penanganan barang berbahaya yang sesuai dengan aturan berlaku sebesar 18,1% yaitu rata-rata pengetahuan pretest sebesar 59,41% dan posttest sebesar 77,5% terhadap 24 peserta yang berasal dari industri, lembaga pendidikan, dan umum
Analisis Peran Pandu Di Alur Perairan Pandu Luar Biasa Pelabuhan Tolitoli Di Kelurahan Sidoarjo Kecamatan Baolan Kabupaten Tolitoli Provinsi Sulawesi Tengah Zulkifli, Zulkifli; Agusinta, Lira; Sudjanadi, Sudjanadi; Tatiana, Yana
Nautical : Jurnal Ilmiah Multidisiplin Indonesia Vol. 2 No. 12 (2024): Nautical: Jurnal Ilmiah Multidisiplin Indonesia
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/nautical.v2i12.626

Abstract

Sederet masalah tentang pemanduan disebabkan karena tidak maksimalnya kunci penting dari pemanduan yaitu komunikasi antara pelabuhan, pemanduan, dan kapal pandu. Dengan pendekatan kualitatif, penelitian ini menekankan optimalisasi prosedur pemanduan di Perairan Pandu Luar Biasa Pelabuhan Toli-toli belum dilakukan sesuai standar yang berlaku serta sarana dan prasarana bantu pemanduan belum terpenuhi sesuai standar. Di Perairan Pandu Luar Biasa Pelabuhan Toli-toli berjalan dengan baik dan mendukung keluar-masuk kapal di tengah hambatan/kendala baik yang diakibarkan oleh lingkungan, manusia, material, dan manajemen. Sarana dan prasarana bantu di perairan tersebut terbilang kurang mencukupi dari segi kapal tunda, alat bantu navigasi, dan SDM-nya. Sehingga direkomendasikan agar melakukan study banding ke negara lain yang dinilai memiliki system digital yang mendukung pelabuhan berjalan dengan baik sehingga dapat menjadi rekomendasi sosialisasi dan pengembangan penggunaan optimal pada system digital di Pelabuhan Tolitoli .
MENINGKATKAN CUSTOMER RETENTION MELALUI CUSTOMER ENGAGEMENT DENGAN KONTRIBUSI CUSTOMER EXPERIENCE DAN PERCEIVED VALUE Dwi Rahayu; Edhie Budi Setiawan; Sandriana Marina; Lira Agusinta; Aisyah Rahmawati
Media Bina Ilmiah Vol. 19 No. 1: Agustus 2024
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Di era globalisasi yang semakin pesat, pertumbuhan industri kargo udara sangat pesat dalam beberapa tahun terakhir. Akan tetapi, pada PT. Shipco Transport Indonesia justru mengalami penurunan volume kargo udara yang sangat tajam. Hal ini menjadi permasalahan yang membutuhkan suatu strategi baru agar PT. Shipco Transport Indonesia tetap dapat bersaing dengan kompetitor dan meningkatkan pengiriman ekspor kargo udara, juga meningkatkan serta mempertahankan para pelanggannya. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh Customer Experience dan Perceived Value terhadap Customer Retention melalui Customer Engagement. Metode pengumpulan data dengan cara menyebarkan kuesioner kepada 195 responden yang merupakan pelanggan B2C yang pernah menggunakan jasa ekspor kargo udara di PT. Shipco Transport Indonesia dengan menggunakan teknik simple random sampling dan pendekatan dengan metode asosiatif. Metode analisis dalam penelitian ini menggunakan alat analisis SEM-PLS dengan aplikasi SmartPLS 4.1.0. Hasil penelitian menunjukkan secara umum semua variabel berpengaruh signifikan kecuali variabel Customer Experience tidak berpengaruh langsung terhadap Customer Retention karena hasil uji nilai T-Statistics menunjukkan angka lebih kecil dari nilai signifikansi. Oleh karena itu, customer experience membutuhkan faktor pendukung yang lain salah satunya yaitu customer engagement agar customer experience dapat meningkat, sehingga pada akhirnya pelanggan menjadi loyal dan terjadi peningkatan customer retention
THE EFFECT OF SERVICE QUALITY ON PORT OPERATIONAL PERFORMANCE AND SATISFACTION: A STUDY OF TRANSPORTATION AND PASSENGER COMPANIES AT LUWUK PORT IN BANGGAI DISTRICT Wibowo, Wahyu; Setiawan, Edhie Budi; Agusinta, Lira; Ikhsan, Ridho Bramulya
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13115

Abstract

Understanding the behavior of freight and passenger transport companies as users of port services is essential to evaluate service quality performance because it will have an impact on port operational performance and also port service user satisfaction (companies and passengers). Therefore, this study aims to examine the impact of service quality on port operational performance and customer satisfaction from the perspective of port service users. This research uses qualitative and quantitative methods. The quantitative method uses PLS-SEM, while the qualitative method uses IPMA. Data were collected from two sample groups by distributing questionnaires to 50 freight transportation companies and 50 passengers of Luwuk Port in Banggai Regency. The results prove that service quality positively and significantly affects port operational performance and satisfaction in the sample group of freight and passenger transportation companies. The results of the IPMA analysis on both research samples still require improvement to improve port operational performance and port service user satisfaction.
Co-Authors A.J Muljadi Aang Gunawan Aang Gunawan, Aang Abdul Ghafar Abdul Ghafar Abdullah Ade Suryobuwono Addini, Fida Fathiyah Adik Moechlis Aisyah Rahmawati Aisyah Rahmawati Aji Endra Nugroho Alfarizi Nasution, Nursery Alfi Kamil Rafi Ananda, Candra Andri Primadi, Andri Andriansyah Andriansyah Andry Nico Manik Ariebowo, Muhammad Iqbal Ariohadi, Mohammad Wisanggeni Artriviyanto, Asdo Aswanti Setyawati Berliana, Dhana Budi Karyono, Aris Budiman, Cecep Cecep Pahrudin Cecep Pahrudin Cecep Pahrudin Cecep Pahrudin, Cecep Datonabolon Datonabolon Dian Artanti Arubusman Dian Artanti Arubusman, Dian Artanti Dian Octaviani, Reni Dida Nurhaida Dinar Dewi Kania Djabutafuan, Abdul Azis Gani Djamal Subastian Dwi Haryanto Dwi Yulika Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Edi Abdurachman Edwin Lermatan, Esternilus Ellen Rumintang Endang Sugiharti Euis Saribanon, Euis Evi Satispi Fachrial, Peppy Fahrial, Peppy Fajar Ardhi Gibran Farisyi, Sofwan febriyanti febriyanti Gabriella, Joanna Ghaddafi, Muhaiminul Hadi Setyabudi Pramono Hakim, Muhammad Wildanul Hanifah Hanifah hanifah hanifah Haris Haris, Haris Hasanah, Khaimatul Heni Pujiastuti HM. Thamrin Ikhsan, Ridho Bramulya Imat Rakhmatillah Indra Gunawan Intan Pawreski Jermanto Setia Kurniawan Jermanto Setia Kurniawan, Jermanto Setia Juhri, Apsada Juliater Simamarta Khansa Khairunnisa Kholdun, Amrulloh Ibnu Koesmariadi, Fransiska Agustina Latifah, Alfi Lermatan, Esterlinus Edwin Lesse, Johan M. Yogi Riyantama Isjoni Mamun Murod Maolani, Rukaesih Achmad Marthaleina Ruminda Sitorus Masjraul Hidayat Matagiwa, Parabil Muhammad Thamrin Mulyadi Mulyadi Mustika Sari, Mustika Mustikasari Mustikasari Nofrisel Nofrisel Novel, Novel Nur, Yunitha Ardiana Nurul Hidayati Octora, Theresye Yoanyta Okin Ringan Purba Olfebri Peppy Fachrial Prasada Ricardianto Prasadja Ricardianto Prasadja Ricardianto, Prasadja Primadi Candra Susanto Purba, Okin Ringan Purwoko, Harry Putra, Derry Herlasetyadi Raden Didiet Rachmat Hidayat Raden Didiet Rachmat Hidayat Rafi, Salahudin Reza Fauzi Jaya Sakti Reza Fauzi Jayasakti Rully Indrawan Rully Setyawan Ryan Firdiansyah Suryawan Sandriana Marina Saputro, Sarwono Hadi Saputro, Soemino Eko Sarinah Sarinah SATISPI, EVI Sembiring, Honny Fiva Akira Sembiring, Rinawati Sholihah, Sita Aniisah Sita Aniisah Sholihah Sitanggang, Rohana Siti Fatimah Siti Fatimah Siti Maemunah Soekirman, Atong Sudjanadi, Sudjanadi Sugiyanto - Suharto Abdul Majid suryawan, ryan firdiansyah Suryobuwono, Abdullah Ade Taufiqurokhman TAUFIQUROKHMAN, TAUFIQUROKHMAN Theresye Yoanyta Octora Tohir, Muhammad Ulud Nopriyadi Vica N Harahap Wahyu Wibowo Wahyudi, Dardi Wildan Wildan Wildan, Wildan Wynd Rizaldy Yana Tatiana Yana Tatiana, Yana Yosi Pahala, Yosi Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuwono Dwisilo Sucipto Zaenal Abidin Zaenal Abidin Zahroni, Zahroni Zulkifli Zulkifli