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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Matra Pembaruan: Jurnal Inovasi Kebijakan Syntax Literate: Jurnal Ilmiah Indonesia JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Jurnal Sinergitas PkM & CSR Gorontalo Management Research Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Reswara: Jurnal Pengabdian Kepada Masyarakat Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Devotion: Journal of Research and Community Service International Journal of Social Science Transekonomika : Akuntansi, Bisnis dan Keuangan Jurnal Transportasi, Logistik, dan Aviasi (JTLA) Prosiding Konferensi Nasional PKM-CSR Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Manajemen Bisnis Transportasi dan Logistik Media Bina Ilmiah Jurnal Sosial dan Sains JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Logistica : Journal of Logistic and Transportation
Agusinta, Lira
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The Effect of Volume of Goods and Accuracy of Delivery of Goods on Customer Satisfaction Through the Cost Efficiency of Shipping Goods at Shipping Service Companies in Jakarta Dwi Yulika; Lira Agusinta; Rully Indrawan; Edhie Budi Setiawan
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 2 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i2.7583

Abstract

Planning the delivery and distribution of goods from upstream to downstream cannot be separated from several problems related to shipping costs. It is true that, considering the size of the volume of shipping goods, the question arises about how shipping costs depend on this variable. The relationship between the size of the volume of shipping goods and shipping costs is not an easy one. In particular, the influence of costs depending on vehicle capacity constraints is distinguished. On the other hand, the variable of delivery accuracy also greatly influences delivery costs, in the case of some goods that require special handling, this is very much taken into consideration. From these considerations, the author decided to highlight several factors that influence shipping costs, namely the volume, weight of goods and delivery accuracy, which will later influence customer satisfaction, which is carried out through expedition services, forwarders or shipping lines. The results confirm our hypothesis that transportation has the advantage to provide better services for customers in terms of shipping costs by considering aspects of volume and delivery accuracy. Although when evaluating the accuracy of goods delivery, some customers do not pay much attention to this when the production goods they send are general goods, they need to take into account the possible risks that arise when the production goods they send rot quickly or are dangerous goods, because this is important for accuracy of delivery.
Employee Performance Through Employee Engagement in Cargo Companies Setyawati, Aswanti; Pahrudin, Cecep; Agusinta, Lira; Sitanggang, Rohana; Susanto, Primadi Candra
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3400

Abstract

This study aims to examine the influence of self-efficacy and discipline on employee performance, both directly and indirectly through employee engagement as a mediating variable, in cargo companies located in DKI Jakarta. A quantitative descriptive approach was applied, using purposive sampling with a total of 337 respondents. Data were analyzed using SmartPLS. The results show that both self-efficacy and discipline have a positive and significant impact on employee engagement and employee performance. Employee engagement also has a positive and significant effect on employee performance. Furthermore, self-efficacy positively influences employee performance through employee engagement, whereas discipline does not show a significant indirect effect through engagement. These findings offer practical implications for human resource management in the cargo sector to enhance employee performance by fostering self-efficacy and engagement. This study is limited to a specific geographical area and time frame, suggesting the need for broader future research.   Keywords: Employee Performance, Employee Engagement, Self-Efficacy, Discipline
The Influence of Occupational Health and Safety (OHS) and Work Environment on Employee Performance through Job Satisfaction (Case Study at the Cilincing Motor Vehicle Testing Management Unit) Wahyudi, Dardi; Aang Gunawan; Yana Tatiana; Djamal Subastian; Lira Agusinta
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6079

Abstract

This study aims to analyze the effect of occupational safety and health (OSH) training on improving the knowledge and performance of vehicle inspection officers at the Motor Vehicle Testing Management Unit (UP PKB) Cilincing, under the Transportation Agency of DKI Jakarta Province. The training provided consists of internal education for new employees as an introductory orientation to enhance their understanding of workplace safety. This research adopts a quantitative approach, with data collected through questionnaires distributed to the entire population of 42 inspection officers. The sampling technique used is non-probability sampling with a saturated sampling method, as all population members were included as the sample. The results show that OSH training has a positive and significant impact on the officers’ work-related knowledge. Furthermore, the increased knowledge gained from the training also contributes to better performance in carrying out vehicle inspections. These findings underscore the importance of OSH training as a managerial strategy to enhance workplace safety and operational efficiency. It is recommended that OSH training be conducted regularly and systematically, not only for new employees but also as a refresher for all officers. Management is also encouraged to develop more interactive and practical training modules to ensure that the acquired knowledge is effectively applied in the field.
Analysis of the Effect of Warehousing Management System and Employee Ability on Work Productivity through Lean Warehousing in the Warehouses of the National Disaster Management Agency (BNPB) and the Regional Disaster Management Agency (BPBD) Ghaddafi, Muhaiminul; Fatimah, Siti; Soekirman, Atong; Agusinta, Lira; Arubusman, Dian Artanti
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 5 No. 4 (2025): July 2025
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v5i4.971

Abstract

Indonesia is located along the equator and at the convergence of three major tectonic plates, making it prone to natural disasters such as earthquakes, tsunamis, and landslides. BNPB and BPBD manage disaster logistics using technology-based warehouse management systems (WMS) to improve aid distribution efficiency. This study examines the combined impact of warehouse management systems and employee capabilities on work productivity using a Lean Warehousing approach, which has not been extensively explored in previous research. The study was conducted at BNPB Jatiasih warehouse and BPBD warehouses across Java Island using observations, interviews, and questionnaires distributed to 98 respondents. Data were analyzed with SPSS 24.00, employing descriptive statistics, multiple regression, F-tests, t-tests, and the coefficient of determination (R²). Most respondents were male (76.8%) with a bachelor’s degree (39.8%). Validity tests showed that variables including inventory management, picking, item placement, employee skills, and lean warehousing had valid correlations above 0.202. Descriptive analysis indicated that warehouse management at BNPB and BPBD is effective but needs improvements in IT utilization, picking efficiency, inventory recording, and employee skills. Statistical tests confirmed that all variables significantly influence lean warehousing and productivity at a 95% confidence level. The study contributes novel insights by demonstrating how technology and employee capability synergistically enhance lean warehousing performance in disaster logistics. Strategic recommendations include routine employee training, strengthened cooperation through coaching and briefings, and optimized budget use via internal audits and independent utilization of logistical assets.
Implementation of Service Quality, Infrastructure, and Accessibility for Light Rail Transit (LRT) Transportation: Study Literature Review Tohir, Muhammad; Primadi, Andri; Budiman, Cecep; Agusinta, Lira; Mulyadi, Mulyadi
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 5 (2025): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i5.4587

Abstract

The article on the implementation of service quality, infrastructure and accessibility to light rail transit (LRT) transportation is an article within the scope of marketing management science. The purpose of this study is to build a hypothesis regarding the influence between variables that can later be used for further research within the scope of marketing management. The research method used is descriptive qualitative. The data collection technique uses literature studies/literature reviews. Data were obtained from previous studies that are relevant to this study and sourced from academic online media such as Publish or Perish, Google Scholar, Jurnal Sinta, DOAJ and Garuda. The results of this study are as follows: 1) Service quality plays a role in light rail transit (LRT) transportation; 2) Infrastructure plays a role in light rail transit (LRT) transportation; and 3) Accessibility plays a role in light rail transit (LRT) transportation.
The Effect of the Green Shipping Campaign and Greenhouse Gas Emission Reduction Policy on Electric Vessel Procurement Mediated by Shipowner Perceptions: A Case Study at PT Pertamina Trans Kontinental (2025) Matagiwa, Parabil; Agusinta, Lira; Simarmata, Juliater
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5559

Abstract

Maritime transportation activities contribute to Greenhouse Gas (GHG) emissions. IMO adopted MARPOL Annex VI to prevent air pollution from ships. Several countries in the world have initiated the use of electric ships as a form of campaign. The Indonesian government also shows its commitment to reducing GHG emissions and encourages the use of electric transportation in the transportation sector. The government issued various policies supporting the use of electric transportation. However, electric transportation in Indonesia is still dominated by the land sector. The adoption of electric ships for some shipowners is still only a discourse that has not been realized, one of which is PT Pertamina Trans Kontinental (PTK). This study aims to analyze the influence of green shipping campaigns and GHG emission reduction policies on the procurement of electric ships mediated by shipowner perceptions. The method used is mixed methods with PLS-SEM analysis to 97 respondents followed by interviews with 5 informants determined by purposive sampling. The results show that green shipping campaigns have a significant effect on shipowner perceptions, and GHG emission policies have a significant effect on the procurement of electric ships. However, the relationship between green shipping campaigns and ship procurement and GHG reduction policies on perceptions is equally insignificant. Shipowner perceptions significantly mediated the effect of campaigns on electric ship procurement, but not the effect of GHG emission reduction policies. The implementation of electric ships in PTK is hampered by technical, operational, economic, regulatory, and sustainability awareness factors.
The Effect of Service Quality and Marketing Mix on Airport Train Customer Loyalty at BNI City Station Mediated by Customer Value Putra, Derry Herlasetyadi; Abidin, Zaenal; Agusinta, Lira; Gunawan, Aang; Fachrial, Peppy
Devotion : Journal of Research and Community Service Vol. 5 No. 7 (2024): Devotion: Journal of Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v5i7.752

Abstract

This research aims to analyze the mediating role of customer value on the influence of service quality and marketing mix on Soekarno-Hatta International Airport train customer loyalty. This research was carried out from March to May 2021 at BNI City Station. The population in this study were passengers who had used the airport train at BNI City Station. The sample method uses random samples. The data analysis method in this research uses Structural Equation Model Partial Least Square (SEM-PLS) with the help of SmartPLS 3.2.9. The results in this study show that service quality has a positive effect on customer loyalty, service quality has a positive effect on customer value, marketing mix has a positive effect on customer loyalty, marketing mix has a positive effect on customer value, customer value has a positive effect on customer loyalty, service quality has a positive effect on customer loyalty with the mediation of customer value,  the marketing mix has a positive effect on customer loyalty with the mediation of customer value for the Soekarno-Hatta International International Airport train at BNI City Railway Station.
Logistics Dimensions and Their Influence on Online Shopping Satisfaction: Evidence from Bandung, Indonesia Koesmariadi, Fransiska Agustina; Agusinta, Lira
Logistica : Journal of Logistic and Transportation Vol. 2 No. 2 (2024): April 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/logistica.v2i2.675

Abstract

The rapid growth of e-commerce in Southeast Asia, particularly in Indonesia, has transformed logistics into a critical factor shaping customer satisfaction. Yet, the specific contribution of individual logistics dimensions in urban Indonesian contexts remains underexplored. To address this gap, this study applies the SERVQUAL and Expectation Confirmation Theory (ECT) frameworks to examine how delivery speed, order accuracy, product condition upon arrival, tracking system effectiveness, and complaint responsiveness influence customer satisfaction among e-commerce users in Bandung. A quantitative survey of 100 active users was conducted, and data were analyzed using multiple linear regression. The results show that delivery speed (β = 0.337, p < 0.001), order accuracy (β = 0.172, p = 0.002), and product condition (β = 0.175, p = 0.002) significantly enhance satisfaction, while tracking and complaint responsiveness are not statistically significant; the model explains 57% of the variance (R² = 0.57). These findings highlight that fulfillment-related dimensions are more decisive than post-purchase support in shaping consumer evaluations. This study contributes by contextualizing SERVQUAL and ECT within Southeast Asian urban e-commerce settings and provides actionable guidance: e-commerce platforms in Indonesia should prioritize delivery speed, order accuracy, and product condition as key drivers of customer satisfaction.
The Influence of Self Check-in Machine Performance, Adoption Behavior, And Perception of Ease on Decisions to Use Self Check-In Machines Through Consumer Communication at Terminal 3 Domestic Soekarno Hatta International Airport Ananda, Candra; Lira Agusinta; Jermanto Setia Kurniawan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6457

Abstract

This research is motivated by the implementation of Self check-in at Terminal 3 Domestic Soekarno Hatta Airport, but along with the implementation there are still some shortcomings of Self check-in kiosks, including that they can only be used by passengers who do not have luggage and can only be used no later than 1 hour before departure. This study aims to determine the effect of Self check-in machine facility performance, adoption behavior, and perception of ease on the decision to use the self checkin machine through consumer communication at Terminal 3 Domestic Soekarno Hatta International Airport. The research method uses quantitative samples and research of 250 respondents taken using purposive sampling techniques. While the data collection technique uses questionnaires and data analysis using Structural Equation Modeling (SEM) based on Smart PLS. The results of the study show that consumer communication is influenced by the performance of Self check-in machine facilities, adoption behavior and perception of ease, and usage decisions. Furthermore, adoption behavior and perception of ease have a direct or indirect effect through consumer communication variables on the decision to use the Self check-in machine. However, consumer communication is not a variable that connects the influence of Self check-in machine performance on the decision to use the Self check-in machine.
Determinants of Passenger Satisfaction at Terminal 3 of Soekarno-Hatta Airport Saputro, Sarwono Hadi; Maemunah, Siti; Yuliantini; Agusinta, Lira
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6477

Abstract

This study aims to analyze the influence of service quality, information quality, accessibility, and facilities on passenger satisfaction at Terminal 3 of Soekarno-Hatta Airport. The population of this research includes all passengers or users of Terminal 3, with data collected from January 2023 to December 2023. The sample consists of 182 respondents selected through purposive random sampling. The data collection instrument is a questionnaire, and data analysis is conducted using SPSS software through classical assumption tests and multiple linear regression analysis. The results show that service quality, information quality, and facilities have a positive and significant effect on passenger satisfaction, while accessibility does not have a significant impact. Based on these findings, it is recommended that the management of Terminal 3 continue to improve service quality, provide more accurate and relevant information, and ensure that facilities remain well-maintained and modern. Future research is encouraged to expand the scope of the study by adding other relevant variables, such as security aspects or the use of technology in airport.
Co-Authors A.J Muljadi Aang Gunawan Aang Gunawan, Aang Abdul Ghafar Abdul Ghafar Abdullah Ade Suryobuwono Addini, Fida Fathiyah Adik Moechlis Aisyah Rahmawati Aisyah Rahmawati Aji Endra Nugroho Alfarizi Nasution, Nursery Alfi Kamil Rafi Ananda, Candra Andri Primadi, Andri Andriansyah Andriansyah Ariohadi, Mohammad Wisanggeni Aswanti Setyawati Budi Karyono, Aris Budiman, Cecep Cecep Pahrudin Cecep Pahrudin Cecep Pahrudin, Cecep Datonabolon Datonabolon Dian Artanti Arubusman Dian Artanti Arubusman, Dian Artanti Dian Octaviani, Reni Dida Nurhaida Dinar Dewi Kania Djabutafuan, Abdul Azis Gani Djamal Subastian Dwi Haryanto Dwi Yulika Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Edwin Lermatan, Esternilus Endang Sugiharti Evi Satispi Fachrial, Peppy Fahrial, Peppy Fajar Ardhi Gibran febriyanti febriyanti Ghaddafi, Muhaiminul Hadi Setyabudi Pramono Hakim, Muhammad Wildanul Hanifah Hanifah hanifah hanifah Haris Haris, Haris Hasanah, Khaimatul Heni Pujiastuti HM. Thamrin Imat Rakhmatillah Intan Pawreski Jermanto Setia Kurniawan Jermanto Setia Kurniawan, Jermanto Setia Juhri, Apsada Juliater Simamarta Khansa Khairunnisa Koesmariadi, Fransiska Agustina Latifah, Alfi Lesse, Johan Mamun Murod Maolani, Rukaesih Achmad Marthaleina Ruminda Sitorus Masjraul Hidayat Matagiwa, Parabil Muhammad Thamrin Mulyadi Mulyadi Nofrisel Nofrisel Nur, Yunitha Ardiana Nurul Hidayati Octora, Theresye Yoanyta Okin Ringan Purba Olfebri Olfebri, Olfebri Peppy Fachrial Prasada Ricardianto Prasadja Ricardianto Primadi Candra Susanto Purba, Okin Ringan Purwoko, Harry Putra, Derry Herlasetyadi Raden Didiet Rachmat Hidayat Raden Didiet Rachmat Hidayat Rafi, Salahudin Reza Fauzi Jaya Sakti Reza Fauzi Jayasakti Rully Indrawan Ryan Firdiansyah Suryawan Sandriana Marina Saputro, Sarwono Hadi Sarinah Sarinah SATISPI, EVI Sembiring, Honny Fiva Akira Sembiring, Rinawati Sita Aniisah Sholihah Sitanggang, Rohana Siti Fatimah Siti Maemunah Soekirman, Atong Sudjanadi, Sudjanadi Sugiyanto - Suharto Abdul Majid suryawan, ryan firdiansyah Taufiqurokhman TAUFIQUROKHMAN, TAUFIQUROKHMAN Theresye Yoanyta Octora Tohir, Muhammad Vica N Harahap Wahyudi, Dardi Wildan Wildan Wildan, Wildan Wynd Rizaldy Yana Tatiana Yana Tatiana, Yana Yosi Pahala, Yosi Yuliantini Yuliantini Yuliantini Yuwono Dwisilo Sucipto Zaenal Abidin Zahroni, Zahroni