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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Matra Pembaruan: Jurnal Inovasi Kebijakan Syntax Literate: Jurnal Ilmiah Indonesia JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Jurnal Sinergitas PkM & CSR Gorontalo Management Research Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Reswara: Jurnal Pengabdian Kepada Masyarakat Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Indonesian Journal of Social Research (IJSR) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Devotion: Journal of Research and Community Service International Journal of Social Science Transekonomika : Akuntansi, Bisnis dan Keuangan Jurnal Transportasi, Logistik, dan Aviasi (JTLA) Prosiding Konferensi Nasional PKM-CSR Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Media Bina Ilmiah Jurnal Sosial dan Sains Ranah Research : Journal of Multidisciplinary Research and Development JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Journal of Authentic Research Logistica : Journal of Logistic and Transportation
Agusinta, Lira
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Analisis Peran Pandu Di Alur Perairan Pandu Luar Biasa Pelabuhan Tolitoli Di Kelurahan Sidoarjo Kecamatan Baolan Kabupaten Tolitoli Provinsi Sulawesi Tengah Zulkifli, Zulkifli; Agusinta, Lira; Sudjanadi, Sudjanadi; Tatiana, Yana
Nautical : Jurnal Ilmiah Multidisiplin Indonesia Vol. 2 No. 12 (2024): Nautical: Jurnal Ilmiah Multidisiplin Indonesia
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/nautical.v2i12.626

Abstract

Sederet masalah tentang pemanduan disebabkan karena tidak maksimalnya kunci penting dari pemanduan yaitu komunikasi antara pelabuhan, pemanduan, dan kapal pandu. Dengan pendekatan kualitatif, penelitian ini menekankan optimalisasi prosedur pemanduan di Perairan Pandu Luar Biasa Pelabuhan Toli-toli belum dilakukan sesuai standar yang berlaku serta sarana dan prasarana bantu pemanduan belum terpenuhi sesuai standar. Di Perairan Pandu Luar Biasa Pelabuhan Toli-toli berjalan dengan baik dan mendukung keluar-masuk kapal di tengah hambatan/kendala baik yang diakibarkan oleh lingkungan, manusia, material, dan manajemen. Sarana dan prasarana bantu di perairan tersebut terbilang kurang mencukupi dari segi kapal tunda, alat bantu navigasi, dan SDM-nya. Sehingga direkomendasikan agar melakukan study banding ke negara lain yang dinilai memiliki system digital yang mendukung pelabuhan berjalan dengan baik sehingga dapat menjadi rekomendasi sosialisasi dan pengembangan penggunaan optimal pada system digital di Pelabuhan Tolitoli .
Model Service Quality : Case Study Indonesian Domain Suryawan, Ryan Firdiansyah; Candra Susanto, Primadi; Agusinta, Lira
Dinasti International Journal of Digital Business Management Vol. 5 No. 2 (2024): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijdbm.v5i2.2218

Abstract

Domain Internet Indonesia this study aims to determine the price for the loyalty of .id domain users name, the quality of user loyalty, and brand image on the loyalty of .id domain users name. The sample of this study amounted to 93 taken from the Lemeshow formula with an alpha of 5% of the total customers who did not renew the .id domain name at the Indonesian Internet Domain name manager  This research method uses quantitative methods with Structural Equation Modeling (SEM): Partial Least Square (PLS). This research was conducted by developing a model to analyze the effect of price, brand image, and product quality on consumer loyalty for .id domain names. The researcher describes the results found, then proceeds with discussing the conclusions of acceptance or rejection of the hypothesis as well as various theoretical and managerial implications that arise and will present the limitations of the research  and  future agenda that can be carried out as a continuation of research on the .id domain.
Analysis Of Vendor Performance Appraisal In The Airfreight Export Division Using The Analytic Hierarchy Process Method (Case Study: Dhl Global Forwarding Indonesia 2020) Agusinta, Lira; Juhri, Apsada; Fahrial, Peppy; Ariohadi, Mohammad Wisanggeni
Jurnal Manajemen Industri dan Logistik Vol. 8 No. 2 (2024): November 2024
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v8i2.1453

Abstract

The purpose of this study was to determine the results of measurements of the priority vendors of the two vendors used by the company in the process of shipping export goods or shipment. This study uses the AHP-Likert Scale (Analytic Hierarchy Process) method where the Likert scale is used as a comparison. Problem solving is done by making research using qualitative research methodology with descriptive elaboration. Data collection is done by giving or making questionnaires to get the weight of the assessment carried out by inferring with AHP and Likert from the data collected through questionnaires shared where the respondents came from respondents who have dedication and direct links as well as have the capability to provide vendor performance assessments. The results of the research that were tested from the level of consistency were divided into 4 criteria, namely; Price, Service, Quality and Reliability and from the results of the qualitative calculation method by distributing questionnaires from 10 experts for two existing vendors, namely MSA Kargo and Andima, where MSA Kargo got a weight value of 22.84 and Andima got a weight value of 10.66.
Klasifikasi Sifat Cidera Kecelakaan berdasarkan Karakteristik Masyarakat di Jakarta Sarinah, Sarinah; Addini, Fida Fathiyah; Agusinta, Lira; Haryanto, Dwi; Maolani, Rukaesih Achmad; Abdurachman, Edi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 3 (2024): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i3.1450

Abstract

Traffic accidents are one of the biggest causes of death in Indonesia. Traffic accidents could occur due to various factors such as human factors, facilities, infrastructure, and the environment. These factors are seen as causes of traffic accidents. Furthermore, the impacts experienced due to traffic accidents are not always the same. Someone could be injured or even die. This impact is seen as the nature of an accident injury. This research analyzes and models the relationship between the nature of traffic accident injury variables and the variables causing traffic accidents. The data used in this research is 12,353 traffic accident data in DKI Jakarta from 2020 to 2021. The analysis was carried out using two main methods, namely the chi-square test to determine the existence of a relationship between variables and an ordinal logistics regression model to model the influence of variables causing traffic accidents on variables of the accident injuries nature. Based on the chi-square test, there is a significant relationship between the level of traffic injury and the factors of age, gender, type of work, time and location of the incident. However, there is no significant relationship between the level of the traffic injury and the day of the incident. Variables that are significantly related are then created as an ordinal logistics regression model equation. The results show that the injury level could be predicted based on the causal factors with 92.45% accuracy in classifying the level of the injury.
THE INFLUENCE OF WORK COMPETENCE AND INFRASTRUCTURE ON CUSTOMER SATISFACTION THROUGH SERVICE QUALITY AT THE SRI BINTAN PURA TANJUNGPINANG PORT PASSENGER TERMINAL Fajar Ardhi Gibran; Lira Agusinta; HM. Thamrin; Endang Sugiharti; Prasada Ricardianto
International Journal of Social Science Vol. 4 No. 4: December 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i4.9018

Abstract

This research aims to analyze the influence of variables, namely work competency, facilities and infrastructure on customer satisfaction through service quality at Sri Bintan Pura Tanjungpinang Port. The sample in this research was 500 passengers at the Sri Bintan Pura Port passanger Terminal Tanjungpinang. The data analysis method used in this research is Structural Equal Model Partial least Square. These technique will be used in data analysisand become an integral part of the overall data analysis in this research. Data analysis was carried out in three stages, namely the description stage, the analysis requirements testing stage, and the hypothesis testing stage. It can be concluded that Work Competence and Infrastructure have a positive and significant influence on Customer Satisfaction at Sri Bintan Pura Tanjungpinang Port, both directly and through the mediation of Service Quality. Work Competencies have a greater influence than Infrastructure on Customer Satisfaction. Service Quality plays an important role as a mediator, strengthening the influence of Work Competency and Infrastructure on Customer Satisfaction
Determinants Of Organizational Transformation, Corporate Culture, On Corporate Performance Mediated By Organizational Citizenship Behavior At PT. Angkasa Pura Aviasi Budi Karyono, Aris; Yuliantini, Yuliantini; Agusinta, Lira; Setyawati, Aswanti; Tatiana, Yana
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 6 (2025): Dinasti International Journal of Economics, Finance & Accounting (January - Feb
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i6.3663

Abstract

 This study aims to identify and analyze the determinants of Organizational Transformation and Corporate Culture on Corporate Performance with Organizational Citizenship Behavior as an intervening variable at PT Angkasa Pura Aviasi. The sample in this study was determined using the Slovin formula, resulting in a total of 232 employees of PT Angkasa Pura Aviasi as respondents. Data collection techniques used in this study included questionnaires and interviews, while the research approach was quantitative and employing SEM-PLS statistical analysis. The data was processed using SmartPLS 3.3.3 software. The results of the study demonstrate that Organizational Transformation has a direct positive and significant effect on Corporate Performance with a path coefficient value of 0.873, P-Values = 0.000, T-statistic = 32.568. Corporate Culture also has a direct positive and significant effect on Corporate Performance with a path coefficient value of 0.157, P-Values = 0.002, T-statistic = 2.935. The influence of Organizational Transformation on Organizational Citizenship Behavior shows a path coefficient value of 0.180, P-Values = 0.000, and T-statistic = 7.256. The influence of Corporate Culture on Organizational Citizenship Behavior has a path coefficient value of 0.157, P-Values = 0.000, and T-statistic = 3.6374. The influence of Organizational Transformation on Corporate Performance through Organizational Citizenship Behavior shows a path coefficient value of -0.009, P-Values = 0.248, and T-statistic = 0.681. The influence of Corporate Culture on Corporate Performance through Organizational Citizenship Behavior shows a path coefficient value of -0.042, P-Values = 0.236, and T-statistic = 0.721. Finally, the influence of Organizational Citizenship Behavior on Corporate Performance shows a path coefficient value of -0.052, P-Values = 0.235, and T-statistic = 0.722. Keywords: Organizational Transformation, Corporate Culture, Organizational Citizenship Behavior, Corporate Performance.
Kompetensi Kerja dan Kinerja Pemeriksaan Kapal: Bukti Empiris Kelaiklautan Kapal di Indonesia Latifah, Alfi; Sitorus, Marthaleina Ruminda; Thamrin, Muhammad; Agusinta, Lira; Sugiyanto, Sugiyanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1470

Abstract

The main problems of this research, namely work competency, training of marine inspectors, ship inspection performance on the seaworthiness of ships in Indonesia have not contributed optimally and optimally. This research aims to analyze the direct and indirect contribution to the work competency, training of marine inspectors through ship inspection performance on the seaworthiness of ships in Indonesia. The research method uses path analysis for direct contributions and to determine indirect contributions using the Sobel test. The sample of this research consisted of 60 people who were maritime inspector education and training participants who were currently taking part in marine inspector training at the maritime transportation training center. The research findings state that there is a direct contribution from work competency and training of marine inspectors to ship inspection performance, but there is no direct contribution from work competency to ship seaworthiness. Meanwhile, training of marine inspectors and ship inspection performance contribute directly to the seaworthiness of ships. Ship inspection performance contributes and is able to function as an indirect mediator of work competency and training of marine inspectors on ship seaworthiness.
BUILDING CUSTOMER LOYALTY THROUGH SERVICE QUALITY AND CUSTOMER SATISFACTION: AN EMPIRICAL STUDY AT PT IPC TPK TANJUNG PRIOK Alfi Kamil Rafi; Zahroni, Zahroni; Lira Agusinta; Edhie Budi Setiawan; Sandriana Marina
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the effect of service quality—comprising the dimensions of resources, outcomes, processes, management, and image—on customer loyalty at PT IPC TPK Tanjung Priok, with customer satisfaction as a mediating variable. The research is motivated by suboptimal service delivery, weak regulations, limited satisfaction surveys, and inconsistent prior findings. A descriptive–causal quantitative design was applied to 107 purposively selected port service users, who completed a structured questionnaire. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results indicate that all five service quality dimensions jointly and significantly shape perceived service quality (significant of outer loading, non-multicollinearity, and strong redundancy result). Furthermore, service quality has a very strong positive effect on customer satisfaction, and customer satisfaction fully mediates the relationship between service quality and customer loyalty in this research. These findings affirm that enhancing loyalty can be achieved only through the improvement of satisfaction. Practically, port management should upgrade facilities and staff competencies, optimize operational processes, strengthen management practices, and build institutional image to foster long-term satisfaction and loyalty.
The Effect of Volume of Goods and Accuracy of Delivery of Goods on Customer Satisfaction Through the Cost Efficiency of Shipping Goods at Shipping Service Companies in Jakarta Dwi Yulika; Lira Agusinta; Rully Indrawan; Edhie Budi Setiawan
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 2 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i2.7583

Abstract

Planning the delivery and distribution of goods from upstream to downstream cannot be separated from several problems related to shipping costs. It is true that, considering the size of the volume of shipping goods, the question arises about how shipping costs depend on this variable. The relationship between the size of the volume of shipping goods and shipping costs is not an easy one. In particular, the influence of costs depending on vehicle capacity constraints is distinguished. On the other hand, the variable of delivery accuracy also greatly influences delivery costs, in the case of some goods that require special handling, this is very much taken into consideration. From these considerations, the author decided to highlight several factors that influence shipping costs, namely the volume, weight of goods and delivery accuracy, which will later influence customer satisfaction, which is carried out through expedition services, forwarders or shipping lines. The results confirm our hypothesis that transportation has the advantage to provide better services for customers in terms of shipping costs by considering aspects of volume and delivery accuracy. Although when evaluating the accuracy of goods delivery, some customers do not pay much attention to this when the production goods they send are general goods, they need to take into account the possible risks that arise when the production goods they send rot quickly or are dangerous goods, because this is important for accuracy of delivery.
The Influence of Occupational Health and Safety (OHS) and Work Environment on Employee Performance through Job Satisfaction (Case Study at the Cilincing Motor Vehicle Testing Management Unit) Wahyudi, Dardi; Aang Gunawan; Yana Tatiana; Djamal Subastian; Lira Agusinta
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6079

Abstract

This study aims to analyze the effect of occupational safety and health (OSH) training on improving the knowledge and performance of vehicle inspection officers at the Motor Vehicle Testing Management Unit (UP PKB) Cilincing, under the Transportation Agency of DKI Jakarta Province. The training provided consists of internal education for new employees as an introductory orientation to enhance their understanding of workplace safety. This research adopts a quantitative approach, with data collected through questionnaires distributed to the entire population of 42 inspection officers. The sampling technique used is non-probability sampling with a saturated sampling method, as all population members were included as the sample. The results show that OSH training has a positive and significant impact on the officers’ work-related knowledge. Furthermore, the increased knowledge gained from the training also contributes to better performance in carrying out vehicle inspections. These findings underscore the importance of OSH training as a managerial strategy to enhance workplace safety and operational efficiency. It is recommended that OSH training be conducted regularly and systematically, not only for new employees but also as a refresher for all officers. Management is also encouraged to develop more interactive and practical training modules to ensure that the acquired knowledge is effectively applied in the field.
Co-Authors A.J Muljadi Aang Gunawan Aang Gunawan, Aang Abdul Ghafar Abdul Ghafar Abdullah Ade Suryobuwono Addini, Fida Fathiyah Adik Moechlis Aisyah Rahmawati Aisyah Rahmawati Aji Endra Nugroho Alfarizi Nasution, Nursery Alfi Kamil Rafi Ananda, Candra Andri Primadi, Andri Andriansyah Andriansyah Andry Nico Manik Ariohadi, Mohammad Wisanggeni Aswanti Setyawati Berliana, Dhana Budi Karyono, Aris Budiman, Cecep Cecep Pahrudin Cecep Pahrudin Cecep Pahrudin Cecep Pahrudin, Cecep Datonabolon Datonabolon Dian Artanti Arubusman Dian Artanti Arubusman, Dian Artanti Dian Octaviani, Reni Dida Nurhaida Dinar Dewi Kania Djabutafuan, Abdul Azis Gani Djamal Subastian Dwi Haryanto Dwi Yulika Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Edi Abdurachman Edwin Lermatan, Esternilus Ellen Rumintang Endang Sugiharti Euis Saribanon, Euis Evi Satispi Fachrial, Peppy Fahrial, Peppy Fajar Ardhi Gibran Farisyi, Sofwan febriyanti febriyanti Gabriella, Joanna Ghaddafi, Muhaiminul Hadi Setyabudi Pramono Hakim, Muhammad Wildanul hanifah hanifah Hanifah Hanifah Haris Haris, Haris Hasanah, Khaimatul Heni Pujiastuti HM. Thamrin Ikhsan, Ridho Bramulya Imat Rakhmatillah Indra Gunawan Intan Pawreski Jermanto Setia Kurniawan Jermanto Setia Kurniawan, Jermanto Setia Juhri, Apsada Juliater Simamarta Khansa Khairunnisa Kholdun, Amrulloh Ibnu Koesmariadi, Fransiska Agustina Latifah, Alfi Lermatan, Esterlinus Edwin Lesse, Johan M. Yogi Riyantama Isjoni Mamun Murod Maolani, Rukaesih Achmad Marthaleina Ruminda Sitorus Masjraul Hidayat Matagiwa, Parabil Muhammad Thamrin Mulyadi Mulyadi Mustika Sari, Mustika Mustikasari Mustikasari Nofrisel Nofrisel Novel, Novel Nur, Yunitha Ardiana Nurul Hidayati Octora, Theresye Yoanyta Okin Ringan Purba Olfebri Peppy Fachrial Prasada Ricardianto Prasadja Ricardianto Prasadja Ricardianto, Prasadja Primadi Candra Susanto Purba, Okin Ringan Purwoko, Harry Putra, Derry Herlasetyadi Raden Didiet Rachmat Hidayat Raden Didiet Rachmat Hidayat Rafi, Salahudin Reza Fauzi Jaya Sakti Reza Fauzi Jayasakti Rully Indrawan Rully Setyawan Ryan Firdiansyah Suryawan Sandriana Marina Saputro, Sarwono Hadi Sarinah Sarinah SATISPI, EVI Sembiring, Honny Fiva Akira Sembiring, Rinawati Sholihah, Sita Aniisah Sita Aniisah Sholihah Sitanggang, Rohana Siti Fatimah Siti Fatimah Siti Maemunah Soekirman, Atong Sudjanadi, Sudjanadi Sugiyanto - Suharto Abdul Majid suryawan, ryan firdiansyah Suryobuwono, Abdullah Ade Taufiqurokhman TAUFIQUROKHMAN, TAUFIQUROKHMAN Theresye Yoanyta Octora Tohir, Muhammad Ulud Nopriyadi Vica N Harahap Wahyu Wibowo Wahyudi, Dardi Wildan Wildan Wildan, Wildan Wynd Rizaldy Yana Tatiana Yana Tatiana, Yana Yosi Pahala, Yosi Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuwono Dwisilo Sucipto Zaenal Abidin Zaenal Abidin Zahroni, Zahroni Zulkifli Zulkifli