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FAKTOR – FAKTOR YANG MEMPENGARUHI MINAT PENGGUNA JASA BANDAR UDARA DALAM MEMILIH MASKAPAI PENERBANGAN : TARIF, KUALITAS LAYANAN, BRAND IMAGE Madusedani, Ida Ayu Made Dewi; Kalbuana, Nawang
Journal of Management and Innovation Entrepreneurship (JMIE) Vol. 2 No. 4 (2025): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jmie.v2i4.2893

Abstract

Dalam industri penerbangan yang makin kompetitif, pemilihan maskapai penerbangan oleh pengguna jasa tidak lagi hanya didasarkan pada kebutuhan perjalanan, tetapi dipengaruhi oleh berbagai faktor penting, seperti tarif tiket, kualitas layanan, dan brand image. Persaingan yang ketat di sektor perjalanan udara mendorong maskapai penerbangan untuk terus memberi peningkatan layanan mereka dan membangun brand image yang kuat untuk menarik dan mempertahankan pelanggan. Lebih jauh, tarif tiket tetap menjadi faktor penting, terutama dengan makin tingginya kesadaran konsumen akan nilai dan efektivitas biaya. Konsumen kini lebih selektif dalam memilih maskapai penerbangan, tidak hanya mempertimbangkan tarif tetapi juga nilai tambah dan pengalaman yang ditawarkan. Penelitian ini tujuannya untuk mengkaji dampak tarif, kualitas layanan, dan brand image terhadap minat pengguna bandara dalam memilih maskapai penerbangan. Temuan penelitian ini diharapkan dapat memberi kontribusi terhadap literatur tentang pemasaran transportasi udara dan memberi masukan strategis kepada maskapai penerbangan dan operator bandara dalam merumuskan kebijakan dan strategi pemasaran yang efektif dan berkelanjutan.
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENUMPANG: TINGKAT KUALITAS PELAYANAN PUBLIK, ON TIME PERFORMANCE DAN FASILITAS BANDARA Wati, Wina Hera; Pebrianti, Rizka; Kalbuana, Nawang
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2919

Abstract

Kepuasan penumpang sangat penting bagi keberhasilan industry penerbangan, memengaruhi citra merek, loyalitas, dan profitabilitas. Dengan meningkatnya ekspektasi layanan, identifikasi faktor penentu kepuasan menjadi strategis. Artikel ini memiliki tujuan untuk meneliti bagaimana kualitas pelayanan, fasilitas di bandara, dan on time performance mempengaruhi kepuasan penumpang. Studi ini menggunakan metode kualitatif dengan cara meninjau berbagai literatur, serta menganalisis teori dan pengaruh antar variabel dari berbagai karya ilmiah yang relevan. Hasil tinjauan pustaka menunjukkan bahwa kualitas pelayanan, on time performance, dan fasilitas bandara secara signifikan memengaruhi kepuasan penumpang. Kualitas pelayanan (terutama daya tanggap, jaminan, empati) berkontribusi nyata, sementara pengaruh bukti fisik dan keandalan bervariasi. Dampak fasilitas bandara bervariasi tergantung lokasi dan kondisi, dengan fasilitas bersih dan fungsional menjadi penting. On time performance adalah faktor krusial yang mencerminkan keandalan maskapai dan sangat memengaruhi kepuasan penumpang. Peningkatan kualitas pelayanan, fasilitas yang memadai, dan pencapaian on time performance yang tinggi merupakan faktor kunci dalam meningkatkan kepuasan penumpang. Ketiga elemen ini saling terkait dan esensial untuk membangun hubungan positif serta memastikan keberlanjutan dan keunggulan kompetitif dalam industri penerbangan.
THE EFFECTIVENESS THE EFFECTIVENESS OF INFORMATION MEDIA AS A MEANS OF EDUCATING PASSENGERS ABOUT LUGGAGE AT MINANGKABAU INTERNATIONAL AIRPORT Irawandi, Desviany; Kalbuana, Nawang; Faizal, Irwan
Jurnal Teknologi Kedirgantaraan Vol 10 No 2 (2025): Jurnal Teknologi Kedirgantaraan
Publisher : FTK UNSURYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35894/jtk.v10i2.304

Abstract

Information media within the airport environment play a crucial role in educating passengers about baggage regulations, thereby supporting aviation safety and security. However, the effectiveness of such media still requires evaluation, particularly at Minangkabau International Airport. This study aims to analyze the extent to which information media functions as an educational tool for passengers. The research employed a mixed-methods approach, combining quantitative methods through observation and interviews. Quantitative data were analyzed using SPSS software through validity and reliability tests, simple linear regression, and hypothesis testing. The results show that information media have a significant influence on passengers' understanding of baggage regulations, indicated by a β (beta) value of 0.943 and a significance level of p < 0.001. Qualitative findings suggest that the current information media is still suboptimal due to its lack of visual appeal, poor placement, and outdated content. Passengers were more responsive to interactive media such as educational videos and digital infographics. Therefore, a more effective communication strategy is needed by utilizing digital media that is engaging, visual, and easily accessible. This study is expected to serve as a reference in the development of more efficient and educational information media within the airport environment.
ANALISIS SISTEM INFORMASI DIGITAL PELAYANAN INFORMASI PENUMPANG DI BANDAR UDARA SULTAN THAHA JAMBI Sunaryo, Aisha Tabina Cahyarani; Kalbuana, Nawang; Faizal, Irwan
Jurnal Teknologi Kedirgantaraan Vol 10 No 2 (2025): Jurnal Teknologi Kedirgantaraan
Publisher : FTK UNSURYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35894/jtk.v10i2.306

Abstract

The increase in the number of passengers at Sultan Thaha Airport has triggered the need for faster and more accurate information services. One of the digital information systems used is the Flight Information Display System (FIDS), which is managed through an internal website by information officers. This research aims to analyze the factors that cause FIDS to not provide maximum service, identify features that need to be added, and examine the integration of Flight Information Display System (FIDS) with Public Address System (PAS) and Automatic Announcement System (AAS). This research uses a qualitative descriptive method with data collection techniques through observation, documentation, and interviews. The results showed that the main obstacles lie in data input errors, delays in information updates, less legible FIDS displays, and unstrategic screen locations. In addition, the absence of integration between FIDS and PAS makes information not delivered simultaneously. In conclusion, the FIDS system needs to be improved through officer training, development of real-time dashboard features, and automatic integration with PAS and AAS to improve information services that are fast, accurate, and user-friendly.
Studi Literatur Tentang Peran Latihan Rutin (Drill) dan Kebugaran Personil dalam Meningkatkan Kinerja dan Efektivitas Tanggap Darurat Personil PKP‑PK di Bandar Udara Nadif Azfa; Anak Agung Bayu Amertha; Nawang kalbuana
Gudang Jurnal Multidisiplin Ilmu Vol. 3 No. 8 (2025): GJMI - AGUSTUS
Publisher : PT. Gudang Pustaka Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/gjmi.v3i8.1724

Abstract

Personel Pertolongan Kecelakaan Penerbangan dan Pemadam Kebakaran (PKP‑PK) memiliki peran vital dalam menangani keadaan darurat di lingkungan bandar udara. Penelitian ini bertujuan untuk mengkaji peran latihan rutin (drill) dan kebugaran jasmani personel dalam meningkatkan kinerja serta efektivitas tanggap darurat. Metode yang digunakan adalah studi literatur dengan menelaah berbagai artikel dan jurnal ilmiah yang relevan. Hasil kajian menunjukkan bahwa latihan rutin yang terstruktur dan berkelanjutan mampu meningkatkan keterampilan teknis, kecepatan respons, serta koordinasi tim dalam menghadapi situasi darurat. Sementara itu, kebugaran jasmani yang optimal terbukti mendukung daya tahan, ketepatan, serta kestabilan mental personel saat menjalankan tugas berat di lapangan. Kedua faktor tersebut saling melengkapi dan berkontribusi signifikan terhadap keberhasilan penanganan keadaan darurat di bandara. Oleh karena itu, pelatihan fisik dan simulasi operasional perlu terus ditingkatkan, disertai dengan evaluasi berkala untuk menjaga kualitas kesiapsiagaan personel. Penelitian ini diharapkan menjadi dasar untuk pengembangan program pelatihan dan kebijakan peningkatan kualitas SDM PKP‑PK di masa depan.
KAJIAN DIGITALISASI PENDATAAN GROUND SUPPORT EQUIPMENT (GSE) GUNA MEMPERMUDAH PENGAWASAN UNIT AMC DI BANDAR UDARA INTERNASIONAL JUANDA SURABAYA zein indra utama; Nawang Kalbuana; Irwan Faizal
Journal of Social and Economics Research Vol 7 No 1 (2025): JSER, June 2025
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v7i1.963

Abstract

In the era of digital transformation, optimizing airport operational monitoring systems has become a crucial need to enhance efficiency and safety. One essential aspect of ground operations is Ground Support Equipment (GSE), which ensures the smooth execution of aircraft activities on the ground. This study aims to evaluate the effectiveness of a digital-based GSE data collection system in supporting the monitoring performance of the Apron Movement Control (AMC) at Juanda International Airport, Surabaya. The research applied a descriptive qualitative approach through observation, interviews, and documentation techniques. The findings reveal that the existing manual system causes delayed data access, increases the risk of recording errors, and complicates the validation process of operational vehicle legality. Results also indicate that implementing digitalization via QR code-based applications, monitoring dashboards, and automatic notifications can accelerate decision-making processes, strengthen inter-unit coordination, and improve data accuracy and compliance with regulations. In conclusion, GSE digitalization significantly enhances AMC monitoring effectiveness and is highly recommended as a modern monitoring model for Indonesian airports.
DI ANALISIS TATA KELOLA AREA PASSENGER ON TICKET SYSTEM (POTS) GUNA MENDUKUNG PELAYANAN PADA JAM SIBUK DI BANDAR UDARA ADI SOEMARMO BOYOLALI Merentek, Evita Helena; Nawang Kalbuana; ⁠Irwan Faizal
Journal of Social and Economics Research Vol 7 No 1 (2025): JSER, June 2025
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v7i1.967

Abstract

Jurnal ini menganalisis tata kelola antrean di area Passenger On Ticket System di Bandar Udara Adi Soemarmo Boyolali. Penelitian bertujuan untuk mengetahui pengaturan alur antrean di area POTS dan juga bagaimana mengatasi kepadatan antrean di area tersebut. Metode yang digunakan adalah pendekatan kualitatif, dengan teknik pengumpulan data dilakukan melalui observasi langsung terhadap alur penumpang di area POTS, wawancara dengan petugas Terminal Service Officer (TSO) di Bandara Adi Soemarmo, serta dokumentasi berupa foto, data jumlah penumpang, dan referensi dokumen pendukung lainnya. Hasil penelitian menunjukkan bahwa pengelolaan antrean di area POTS masih mengalami kendala, ditandai dengan antrean panjang dan terganggunya kenyamanan penumpang domestik saat terjadi kepadatan penumpang umroh. Oleh karena itu, diperlukan strategi berupa pemisahan jalur antrean antara penumpang domestik dan umroh serta penerapan pola antrean zig-zag dengan penambahan queue line. Kesimpulannya, pengaturan alur antrean di area POTS masih mengalami kepadatan. Dengan penerapan strategi tersebut, diharapkan kualitas pelayanan dan kenyamanan penumpang di area POTS dapat meningkat, serta mengurangi risiko keterlambatan pada jam-jam sibuk.
Peningkatan Kompetensi Personel PKP-PK Melalui Pelatihan Pengujian Kualitas Foam di Lingkungan Kantor Otoritas Bandar Udara Wilayah V Makassar Supri, Supri; Saputra, Surya Tri; Kalbuana, Nawang; Wahyudono, Wahyudono; Abdusshomad, Alwazir; Sukra, Rahmawati
Jurnal Pengabdian Kepada Masyarakat Vol 6 No 02 (2025): Jurnal Pengabdian Kepada Masyarakat (JPKM) Langit Biru
Publisher : Politeknik Penerbangan Indonesia Curug

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54147/jpkm.v6i02.1501

Abstract

Aviation safety is a crucial aspect that must be safeguarded, particularly in addressing the potential risk of fires in airport areas. To enhance personnel preparedness, an intensive training program on foam-based fire extinguishing agent testing was conducted by faculty members of the Aircraft Rescue and Firefighting (ARFF) Study Program, Indonesian Aviation Polytechnic of Curug, in collaboration with the Airport Authority Office Region V Makassar. The training aimed to equip ARFF personnel with both theoretical understanding and practical skills in evaluating foam quality to ensure its effective use in firefighting operations. The program employed a comprehensive approach, integrating theoretical lectures, demonstrations, simulations, and hands-on practice in testing various parameters of fire extinguishing agents. The outcomes highlighted that key parameters—such as expansion ratio, drainage time, and resistance to fuel contamination play a significant role in determining firefighting effectiveness. Furthermore, the importance of regular equipment maintenance and the utilization of the latest testing technologies was strongly emphasized throughout the training. Through this community service initiative, it is expected that the competence of ARFF personnel will be substantially enhanced, enabling them to respond more effectively to airport fire emergencies, thereby reinforcing the overall national aviation safety system.
Desain Website Pelaporan Darurat untuk Mendukung Penanganan Bencana dan Akurasi Pendataan pada Watchroom Purwanto, Sidiq; Kalbuana, Nawang; Machmiyana, Ichiyu
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.20649

Abstract

This research aims to develop an emergency reporting website to enhance disaster response effectiveness and data accuracy in the watchroom at Yogyakarta International Airport. The system utilizes QR codes to enable first reporters to submit incident reports in real time, which are immediately received by watchroom officers and the ARFF unit. Key features include a reporting form, automatic notifications, location mapping, and an integrated monitoring dashboard. The research applies the ADDIE model (Analysis, Design, Development, Implementation, Evaluation) to ensure the system is responsive, secure, and user-friendly. Trial results show the system accelerates reporting, improves coordination, and strengthens communication between visitors and officers. This digital innovation is expected
Analisis Kualitas Pelayanan dan Fasilitas Ruang Tunggu Terhadap Kepuasan Penumpang di Bandara Muzayyin, Akmal; Attabi, Naufal M.; Kalbuana, Nawang
Indo-MathEdu Intellectuals Journal Vol. 6 No. 5 (2025): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i5.3976

Abstract

The purpose of this article is to build hypotheses of influence between variables and present a comprehensive synthesis of previous research on factors that influence passenger satisfaction, particularly service quality and waiting room facilities at airports. The method used is a qualitative literature review by analyzing ten relevant national and international journals. Data were collected through searching scientific journal databases using appropriate keywords, then selected based on eligibility criteria such as topic relevance, year of publication, and publication quality. Data analysis was conducted using thematic synthesis techniques, which grouped previous research findings into main themes, compared results between studies, and identified patterns of relationships between variables. The results showed that service quality has a positive and significant effect on passenger satisfaction, waiting room facilities have a positive and significant effect on passenger satisfaction, and the two factors simultaneously have a positive and significant effect on passenger satisfaction. These findings confirm that service quality and waiting room facilities are the main pillars in creating passenger satisfaction, so airport managers need to continue to improve and evaluate these two aspects on an ongoing basis
Co-Authors A Nugroho Budi Rukisman Abdul Haris Abdul Haris Abdul Haris Abdusshomad, Alwajir Abimanyu, Yudha Absari, Rafi Adelina Suryati Aditya Pratama Admaji, Wiwid Cahyo Adrian Yan Wicaksono Agung Muhammad Rizky Firmansyah Agung N Jati Agung N. Jati Agung N. Jati Agus Mursidi Agustin, Nunung  Haryani  Agustina Agustina Agustina Agustina Agustini , Wahyu Dwi Ahmad Fiqri Alfan Hugo Allesandro Surya Perdana Alwajir Abdusshomad Alwazir Abdusshomad Amal Fatkhulloh Amal Fatkulloh Amri, Riza Nuril Anak Agung Bayu Amertha Ananta Fatah, Faiz Andi Intan Bp Anis Marjukah Anis Marjukah Anis Marjukah Anna F. Setianingtyas Anna Febrianty Anna Febrianty Arditya Prayogi Arsanto Noorwahyu Arti, Endang Sugih Aslan Aslan Attabi, Naufal M. Ayshia Putri, Shakila Ayu Dela Gayatri, I Dewa Ayu Setiani Mayzaroh Aziz, Achmad Maulana Rafi’uzzaky Bagas Adhi Pradana Banny Kurnianto Bayangkari Karno, Adhitio Satyo Benny Kurnianto Benny Kurnianto Briantama Maulidza Rizky Budi Prasetyo Budi Prasetyo Cakranegara, Pandu Adi Catra Indra Cahyadi Chandra Puspa Arum Pertiwi Chintya Wangsih, Ingkak Dadan Ramdhani Darmawansyah, Iwan Deden Subagja Devia Rahma Yanti Dhaffa Augustino Richardo Nayottama Dhian Supardam Dian Anggraini Purwaningtyas Dian Anggraini Purwaningtyas Djoko Herwanto Dwi Lestary DWI SANTOSO Dwi Santoso Ego Widoro Endang Sugih Arti Endang Sugih Arti. Endang Wulandari Endang Wulandari Endang Wulandari Faizal, Irwan Fatkhulloh, Amal Fera Tj Fernanda, Widya Fitri Fidayanti Gede Rivananda Widya Putra Ghina Kemala Dewi Gifari, Fawwaz Yusa Gunawan, Fandhy Habibie Insan, Gentma Hafieza, Rivandi Hari Kurniawanto Harsya Febbraio Setiawan Haryadi Wibowo, Imam Haryati, Yuli Hasibuan, Harliansyah Hemi Pamuraharjo Hemi Pamuraharjo Hendra, Oke Hendro Widiarto Herssyputra, Ryandipta Irvine Herwanto, Djoko Hidayah Nurhasana Horacio Fabiano Meliala Ifah Nabillah Ika Endrawijaya Imam Haryadi Imam Sonhaji Indah Fitri Yani Ingkak Chintya Wangsih Ingkak Chitya Wingsih Ipat Patmawati Irawandi, Desviany IRWAN FAIZAL istiqomah istiqomah Jeremias Jairo Pramono Joyo Hariyomadi Kardi Kardi KGS Ismail KHOIRUL ANAM khoirul anam Kun Ismawati kun ismawati Kun Ismawati Kurnianto, Benny Kurniawati, Zulina Kusiyah Kusumaningdiah Retno Setiorini Laoli, Muhammad Fikri Laura Meirien Olivia P Lia Uzliawati Lilis Kurnianingsih Luklukaningsih Lussiana ETP M. Ismail, KGS. M. Samudera Novarizki Adityanto Nursin Machmiyana, Ichiyu Madusedani, Ida Ayu Made Dewi Marista Winanti Sutadipraja Martha Saulina Maulidatul Mutamimah Mayalid, Michael Merentek, Evita Helena Mihardja, Danu Tirta Moch Faisal Yoga Moh. Rofiki Mohamad Fathan Azka Fakhreza Muh Tri Kurniawan Muhamad Taqi Muhammad Fachri Muhammad Tho’in Mukti Wijaya Munawar Muchlish Musdjalifah, Sabnah Mushajid, Zidan Muzayyin, Akmal Nadia Wulandari Nadif Azfa Nisfiani, Ervina Nita Yulistiani Nunuk Praptiningsih Nurul Aini Nurul Hidayah Almubarokah Nurwati Nurwati Oke Hendra Oke Hendra Oke Hendra Oki Kuntaryanto Oki Kuntaryanto Oki Kuntaryanto Pangsa Rizkina Aswia Pebrianti, Rizka Pertiwi, Chandra Puspa Arum Praptiningsih, Nunuk Prasetya, Catur Sidiq Prasetyono Hendriarto Prastio Prastio Purwaningtyas, Dian Anggraini Purwanto , Sidiq Purwanto, Sidiq Putra Hidayatulloh Putri, Widya Nastiti Sari Rusna Raden Mohamad Herdian Bhakti Raden Muhammad Ilhanur Akib Rahmawati Sukra Ranny Cynthia Aryadi Ranny Cynthia Aryadi Ratri Nur Indah Sari Rinosa Ari Widagdo Riyanto Saputro Riyanto Saputro Rosmayanti, Lina Rusdiyanto Rusdiyanto Ruth Marito Lumban Gaol Ruth Marito Maritho Lumban Gaol Sanjaya, I Putu Ryan Saputra, Surya Tri Satiti Utami Siahaan, Ganda Sihono Sihono Sihono Siraj Siti Noviana Rahma Putri Sity Aisyah Solihin Solihin Solihin Sonhaji, Imam Sri Yuningsih Subagja, Deden Sukra, Rahmawati Sunaryo, Aisha Tabina Cahyarani Sundoro Sundoro Sundoro, Sundoro Supri Supri Supri Surya Tri Saputra Suse Lamtiar Sutadipraja, Marista Winanti Syarifah Aini Syarifah Aini Syarifah Aini Tama, Alamsyah Pandu Yudhya Tanoto, Stefen Satria Tarigan, Pelinta Tarigan, Pelinta Taufik Rohman TAUFIK ROHMAN, TAUFIK Thrifty Harianja Titik Purwanti Tjahjani, Fera Togi Adnan Toni Tri Saputra, Surya Tri Utami Wagini, Dini Wahyu Kurniawan Wahyudono Wahyudono, Wahyudono Wati, Wina Hera Wibowo, Anugrah rangga Wibowo, Anugrah Rangga Mukti Widanarni Pudjiastuti Widi Hastomo Widoro, Ego Wijaya, Rio Akbar Maulana Wildan Hidayat Wildan Hidayat Wulansari, Nurul Yenni Arnas Yohana Yohana Yohana Yohana Yohana Yoyok Cahyono Yunita Yunita Yusmana, Wawan zein indra utama Zulfikar Ikhsan Pane Zulina Kurniawati Zuyina Luklukaningsih Zuyina Luklukaningsih ⁠Irwan Faizal