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All Journal Laa Maisyir Jurnal Ekonomi Islam Jurnal Mirai Management Syntax Literate: Jurnal Ilmiah Indonesia Kinerja: Jurnal Ekonomi dan Manajemen Jurnal Ilmiah Manajemen "E M O R" SEIKO : Journal of Management & Business JURNAL PENDIDIKAN TAMBUSAI Journal on Education AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM YUME : Journal of Management JURNAL MANAJEMEN BISNIS Jurnal Sosio Sains EKUITAS (Jurnal Ekonomi dan Keuangan) Idaarah: Jurnal Manajemen Pendidikan REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Al-Qalam: Jurnal Kajian Islam dan Pendidikan Economics and Digital Business Review Jurnal Manajemen dan Organisasi Review (MANOR) Nobel Management Review Tata Kelola Journal of Management Sains (JMS) Journal of Accounting and Finance (JAF) Journal of Artificial Intelligence and Digital Business Jurnal Keperawatan Innovative: Journal Of Social Science Research Benefit : Journal of Bussiness, Economics, and Finance Center of Economic Students Journal (CSEJ) JER Al-Qalam: Jurnal Kajian Islam Dan Pendidikan Lajagoe Journal of Management and Business
Baharuddin Semmaila
Fakultas Ekonomi Dan Bisnis, Universitas Muslim Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Other

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THE ROLE OF CUSTOMER SATISFACTION IN MEDIATING THE INFLUENCE OF SERVICE QUALITY ON PARTICIPANT LOYALTY (CASE STUDY AT THE SIDRAP BRANCH OF THE EMPLOYMENT SOCIAL SECURITY ADMINISTRATOR AGENCY) Syurya, Rahmini; Semmaila, Baharuddin; Ramlawati, Ramlawati
Jurnal Manajemen Dan Bisnis Vol 4 No 1 (2026): Hal
Publisher : Universitas Ichsan Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61912/lajumen.v4i1.176

Abstract

This study aims to analyze the effect of service quality on customer satisfaction. To analyze the effect of service quality on participant loyalty. To analyze the effect of customer satisfaction on participant loyalty. To analyze the effect of customer satisfaction on the mediation of service quality on participant loyalty at the Sidrap Branch of BPJS Ketenagakerjaan. Data collection techniques used were questionnaires using path analysis. The results show that service quality has a positive and significant effect on customer satisfaction. Service quality has a positive and significant effect on participant loyalty at the Sidrap Branch of BPJS Ketenagakerjaan. Customer satisfaction has a positive and significant effect on participant loyalty at the Sidrap Branch of BPJS Ketenagakerjaan. Customer satisfaction can mediate the effect of service quality on participant loyalty at the Sidrap Branch of BPJS Ketenagakerjaan.
Analisis Pengaruh Total Asset Turnover, Operating Profit Margin, dan Debt Burden Terhadap Return On Equity Pada Perusahaan Industri IDX-J21 yang Terdaftar di Bursa Efek Indonesia Andi Muhamamad Shiddiq; Baharuddin Semmaila; Lukman Chalid
Center of Economic Students Journal Vol. 9 No. 2 (2026): April - Juni (2026)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56750/zbtf2517

Abstract

Penelitian ini dilakukan pada perusahaan industri IDX-J21 yang terdaftar di Bursa Efek Indonesia (BEI). Tujuan penelitian adalah untuk menganalisis pengaruh Total Asset Turnover (TAT), Operating Profit Margin (OPM), dan Debt Burden (DB) terhadap Return on Equity (ROE). Pendekatan penelitian yang digunakan, yaitu kuantitatif deskriptif dengan teknik pengumpulan data melalui studi pustaka dan dokumentasi. Sumber datanya merupakan data sekunder, yang didapatkan melalui laporan keuangan tahunan. Populasinya berjumlah 29 perusahaan tercatat di BEI, adapun purposive sampling untuk mengklasifikasikan sampel penelitian menjadi 19 emiten. Metode analisis data menggunakan regresi data panel dengan bantuan software EViews versi 12. Setelah dilakukan uji estimasi model regresi, maka terpilih Random Effect Model (REM). Berdasarkan hasil intepretasi data menunjukkan bahwa secara parsial (uji t)OPM berpengaruh positif dan signifikan, sedangkan TAT dan DB tidak berpengaruh signifikan terhadap ROE. Dan secara simultan (uji F) terbukti bahwa variasi ROE dapat dijelaskan oleh variabel TAT, OPM, dan DB sebesar 15,5%, serta sisanya 84,5% dipengaruhi oleh variabel di luar model penelitian. Dengan demikian, disarankan kepada perusahaan untuk memprioritaskan strategi efisiensi biaya, dan para investor agar tetap mempertimbangkan hal lainnya.
Efektivitas Kinerja Tim Koordinasi Penanggulangan Kemiskinan (TKPK) Provinsi Sulawesi Selatan Amelia Abbas; Baharuddin Semmaila; Junaidin Zakaria
Benefit: Journal of Bussiness, Economics, and Finance Vol. 4 No. 3 (2026): BENEFIT: Journal Of Business, Economics, and Finance
Publisher : Lembaga Penelitian Dan Publikasi Ilmiah (lppi) Yayasan Almahmudi Bin Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70437/benefit.v4i3.1802

Abstract

Abstract South Sulawesi Province has developed various innovations in poverty reduction efforts, including the utilization of data collection applications based on cross-sector collaborative action. However, implementation still faces obstacles in the target data verification and validation process, which impacts the suboptimal effectiveness of program interventions in the regions. This study aims to analyze the effectiveness of the performance of the South Sulawesi Province TKPK in coordinating the planning, implementation, and integration of poverty reduction programs across regional agencies, particularly in priority areas with high poverty rates. This research employs a qualitative approach with a case study design. Data collection was conducted through in-depth interviews, observations of the coordination process, and reviews of policy planning and implementation documentation. Data analysis used the Miles and Huberman qualitative model, which includes the stages of data reduction, data display, and conclusion drawing. The results show that the performance of the South Sulawesi Province TKPK is generally not yet fully effective. Although it has succeeded in building an innovative data collection system and identifying target groups relatively accurately, cross-sector collaboration is still hampered by data verification constraints. Major obstacles include limited operational support for data officers at the village/sub-district level, suboptimal integration of programs into regional agency budgeting documents, as well as symptoms of administrative formalism and sectoral egos between agencies. The research findings emphasize the need to strengthen coordination, synergy, and commitment among regional agencies so that poverty reduction efforts can operate in a more integrated, responsive, and sustainable manner. Keywords: Team Performance Effectiveness, Poverty Reduction Coordination, South Sulawesi Province
Co-Authors Abbas Selong Abd Rahman Mus Abdul Rahman Mus Abdul, Hayun Abriansyah Arif, Tri Achmad Gani Ackhriansyah Ahmad Gani Ackriansyah Ahmad Gani Ade Irawan Agus Agus ahmad yani Alamsyah Sehuddin Alfina Baharuddin Amalia, Syarifah Ismiati Amelia Abbas Aminuddin Aminuddin Amir Mahmud Amiruddin Husain Andi Ardasanti Andi Bunyamin Andi Ferawati Andi Haryani Andi Muhamamad Shiddiq Andi Muhammad Hasbi Andi Pangerang Nur Akbar Andi PM Yusmanto Andi Rizki Amelia Andi Sumardin Andi Widia Angly Haryansyah Dames Arfah, Aryanti Arfah, Aryati Arifin Arifin Arifin Arifin Aris Munandar Ariski, Nur Auliah Aryati Arfah Aryati Arfah Asdar Djamereng Asrul, Asty Apriliyah Aswad Asykur, Muamar Azhari, Sri Rahayu Indah Azis, Andi Wahyu Rasyid Bahar Sinring Baharuddin Latief Basalamah, Salim Baso Amang Baso, Andi Revita A R Basri Modding Beddu, Hartina Budiandriani, Budiandriani Chaeruddin Chaeruddin Chalid, Lukman Dahmayanti, Andi Eka Merdekawati Fadjar, Andi Afridanto Fery Afrisal Fyrdha Faradyba Hamzah Halik, Sampara Hamid, Sanusi Hamid, Usman Hamzah Muslimin Hariany Idris Hasan Sulaiman Hasbi Hasbi Hasbi, Andi Muhammad Homer, Yohosua Hukma Ratu Purnama Idawanda Idawanda Ilham Labbase Imaduddin Imaduddin Murdifin Imaduddin, Imaduddin Ira Puspita Halim Ismail, A. Rachmansyah Jamaluddin Jaya Nur, Makmur Junaidin Zakaria Kamase, Jeni Lamo, Muchtar Mahathir Mohamad Mahfudnurnajamuddin, Mahfudnurnajamuddin Makmur Jaya Nur Mansur Mejang Mansyur Ramli Mapparenta Mapparenta, Mapparenta Muh Arif, Muh Muh. Abdillah Muh. Arif Muh. Harisa Pawerangi Muhammad Haekal Yunus Muhammad Idris Muhammad Idris Thahir Muhammad Rani Muhlis Masud Muhsin Wahid Mulyadi Mulyadi Murfat, Moh Zulkifli Nasir, Munawir Nasmiah, Nasmiah Natsir Muhammad Nirwan Novia, Mirna Ayu Nur Alam Nurbina Nurbina, Nurbina Nurdiah S. Dahlan Nurdin, Nirwan Nurlaela Nurlaela Nurlaelah Nurlaelah Nurlaelah Nurlaelah, Nurlaelah Nurlina Nurlina Nurmiati Muchlis Nurpadilla, Nurpadilla Nursalim, Laode Alim Nuryanti Nuryanti Palupi, Sugiati Esti Patiwi Hasan, Andi Suci Prihatin, Etik Purnama, Hukma Ratu Putri Cahyani Rahmat Hidayat Rahmiati Ramlawati Ramlawati Ramli, Mansyur Ratna Dewi Reza Aril Ahri Rizkasari R, A. Amanda Rohandi Rohandi Roslina Alam Rosmini Barinong Ruhayu, Yuyu Saharuddin Saharuddin Salim Basalamah Samsuarni Samsuarni Sarianah Sarianah Selong, Abbas Serlin serang Serlin Serang SITTI HAJAR Sitti Husniah Stepanus Sandy Syahid, Akhmad Syahril Mallongi Syahrinullah Syahrinullah SYAMSU ALAM Syurya, Rahmini Tajuddin, Imran Tharsisius Pabendon Untung Tamsil Wahid, Muhsin Woretma, Vani Rahmadewanti Yasser Latief Yunus, Abdul Rahim Yusuf, Rezky Aulia Yuyu Ruhayu Zul Rachmat