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All Journal Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Jurnal Manajemen Bisnis Jurnal Kajian Bali Jurnal Ekonomi dan Bisnis Jurnal Bisnis dan Kewirausahaan JPPM (Jurnal Pengabdian dan Pemberdayaan Masyarakat) Forum Manajemen WIDYA MANAJEMEN Jurnal Manajemen Pelayanan Hotel Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Ilmiah Vastuwidya Jurnal Ilmiah Satyagraha Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Journal of Applied Management and Accounting Science (JAMAS) Jurnal Bisnis Hospitaliti Jurnal Gastronomi Indonesia Synergy and Society Service Journal of Tourism and Interdiciplinary Studies Journal of Applied Management Studies Jurnal Pengabdian Masyarakat Bestari (JPMB) IJFBP International Journal of Family Business Practices Warta Pariwisata Jurnal Ilmiah Hospitality Management Dharma Jnana Smart Techno (Smart Technology, Informatic and Technopreneurship) Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Journal of Tourism, Culinary, and Entrepreneurship (JTCE) JAKADARA: JURNAL EKONOMIKA, BISNIS, DAN HUMANIORA Journal of Business on Hospitality and Tourism Paradharma: Jurnal Aplikasi IPTEK RENATA Jurnal Pengabdian Masyarakat Kita Semua Ekodestinasi : Jurnal Ekonomi, Bisnis, dan Pariwisata Jurnal Pengabdian Masyarakat dan Riset Pendidikan BEGAWE: Jurnal Pengabdian Masyarakat BJHTCR Jurnal Cendekia Ilmiah Jurnal Pengabdian Dosen Republik Indonesia (JPDRI) Open Access DRIVERset Jurnal Daya Tarik Wisata Harmony Hospitality Bhakti Patrika Tourism and Hospitality Insights Journal Research of Management Prosiding Seminar Nasional Riset dan Pengabdian pada Masyarakat Jurnal IPTA (Industri Perjalanan Wisata)
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TATA CARA ROOM ATTENDANT DALAM USAHA MENJAGA KUALITAS KEBERSIHAN KAMAR KING SUITE DI HARD ROCK HOTEL BALI RADITYA, I PUTU TIANA RADITYA; Wisnawa, I Made Bayu; Antara, I Made Agung Rai
HARMONY HOSPITALITY Vol. 7 No. 1 (2022): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2022.7124

Abstract

Hard Rock Hotel Bali is a 5 star hotel located in Kuta. To provide maximum service quality, it is very important to pay attention to the quality of room cleanliness especially the King Suite Room, which in general should pay more attention to the cleanliness of the room. As one of the best rooms in Hard Rock, the quality of cleanliness in the King Suite Room really nees to be considered in order to minimize guest complaints and provide the best experience in the best Hard Rock rooms. In the current pandemic situation with very spacious room conditions, standard room cleaning procedures must pay more attention to guest comfort according to the protocol in order to maintain in health of the both guests ans staff who clean the room, therefore the author raises the title Prosedure for Room Attendent in a effort to maintain cleanliness quality King Suite Room at Hard Rock Hotel Bali. The theoretical basis for writing this final report includes procedures, housekeeping, business, quality, cleanliness, rooms. Data collection techniques used are observation, interviews, and documentation. The result of this study are that the Room Attendant must follow the procedures for cleaning the King Suite Room in an effort to maintain the quality of room cleanliness at Hard Rock Hotel Bali to comply with the procedures established in accordance with the current pandemic situation.
Pengelolaan Kualitas Layanan Di Palms Restaurant Holiday Inn Resort Baruna Bali I Made Bayu Wisnawa; Arief Nugraha Utomo; Ni Nyoman Rusmiati
Journal Research of Management Vol. 6 No. 2 (2025): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jarma.2025.6251

Abstract

The hospitality industry in Bali continues to experience rapid growth, increasing competition among hotels and restaurants to provide high-quality services that satisfy customers. This study focuses on Palms Restaurant at Holiday Inn Resort Baruna Bali, aiming to identify the challenges faced by management in enhancing waiter service quality and to analyze the strategies implemented to overcome these challenges. Using a descriptive qualitative approach, data were collected through direct observation, interviews with management and staff, and documentation during the period from January to May 2025. The research revealed that management struggles with uneven waiter skill levels, ineffective internal communication, and operational pressures during peak times. To address these issues, a holistic management approach was adopted, emphasizing cleanliness, consistent service delivery, responsiveness to customer complaints, and personalized, empathetic interaction. Regular training, briefings, and evaluations were pivotal in maintaining service reliability and customer trust. The study contributes to the body of knowledge by providing empirical evidence on effective management practices in the hospitality sector that improve service quality and customer satisfaction. Practically, it offers actionable insights for hotel restaurants aiming to enhance waiter performance and operational efficiency. Future research is recommended to explore deeper psychological and motivational factors affecting waiter performance and to investigate the impact of digital communication and ordering systems on operational efficiency and service excellence.
The Influence Of Attraction, Accessibility, Amenity And Ancillary On Tourist Satisfaction At Suwat Waterfall Gianyar, Bali Jumiati, Kadek Ari; Wisnawa, I Made Bayu; Kartimin, I Wayan
Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Vol 8 No 2 (2025): Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Ev
Publisher : Politeknik Internasional Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46837/journey.v8i2.281

Abstract

Tourist satisfaction is a critical indicator for sustainable destination development, particularly for emerging natural attractions such as Suwat Waterfall in Gianyar, Bali. This study aims to analyze the influence of attraction, accessibility, amenities, and ancillary services on tourist satisfaction. Using an accidental sampling method, data were collected from 140 visitors through questionnaires, observations, interviews, and documentation. Multiple linear regression analysis revealed that attraction and ancillary services have a significant positive effect on tourist satisfaction, while accessibility and amenities show no significant influence. These findings indicate that the unique natural features of Suwat Waterfall and the supporting services provided strongly shape visitor experiences, whereas infrastructure and comfort facilities require further improvement. This study contributes to tourism research by demonstrating that developing nature based destinations must not only preserve core attractions, but also strengthen service quality to enhance visitor satisfaction and ensure long term competitiveness.
Unlocking Loyalty: The Power of Local Culture in Bali Tourism I Ketut Putra Suarthana; I Made Bayu Wisnawa; Ni Luh Putu Agustini Karta; Karunavani Sarukunaselan
Jurnal Kajian Bali (Journal of Bali Studies) Vol. 14 No. 2 (2024): Reclaiming Cultural Heritage
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKB.2024.v14.i02.p09

Abstract

This article examines the influence of local culture on tourist loyalty, focusing on a case study in Bali, Indonesia. Through a quantitative approach, this study uses structural equation modelling (SEM) with smart partial least squares (PLS) to analyse data from a survey involving 276 tourists. This study identifies and measures the direct impact of two independent variables, namely local ‘cultural richness’, and ‘cultural interaction’, on destination loyalty, with ‘tourist satisfaction’ as the mediating variable and ‘previous travel experience’ as the moderating variable. The results show that local cultural richness and cultural interaction have a significant influence on tourist satisfaction, which in turn affects destination loyalty. Nonetheless, previous travel experience has proven not to moderate the relationship between tourist satisfaction towards destination loyalty (? = -0.021). These findings provide valuable insights for destination managers and policymakers in developing marketing strategies that focus on local culture to increase tourist loyalty.
Psychological Empowerment and Innovative Work Behavior: The Role of Transformational Leadership as Moderating Variable Aristana, I Nengah; Wibawa, I Wayan Sucipta; Wisnawa, I Made Bayu
Jurnal Manajemen Bisnis Vol. 15 No. 1: March 2024
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/mb.v15i1.20274

Abstract

Research aims: The objective of this research is to explore the effect of psychological empowerment on innovative work behavior with transformational leadership as a moderator.Design/Methodology/Approach: This research was designed using a quantitative approach where data was collected using questionnaires distributed to 190 employees of export SMEs in Bali. The gathered data was examined using Smart PLS 3.2.9 software.Research findings: The research found that psychological empowerment and its dimensions positively affected innovative work behavior. In addition, transformational leadership fully moderated the link between psychological empowerment and innovative work behavior. The limitation of the research indicated bias due to self-assessment reports. Meanwhile, the practical implications contribute to expanding understanding of the role of transformational leadership as a moderator. Thus, leaders have a reference in policy making.Theoretical Contribution/Originality: The theoretical contribution of this research contributes to the knowledge of on innovative work behavior by exploring psychological empowerment.Practitioners/Policy Implications: Practical implications contributed to expanding understanding of the moderating role of transformational leadership. Hence, leaders have a reference in policy making.Research Limitations/Implications: The sample used is still limited to the export SME sectors in Bali. This research uses a causality approach. Thus, the data reported is self-assessment.
Kegiatan Mengajar untuk Melatih Pemahaman Murid SD di Desa Petak, Gianyar, Bali Made Christin Dwitrayani; I Made Bayu Wisnawa; I Ketut Sutapa; Luh Komang Candra Dewi; Gde Herry Sugiarto Asana; Dewiwati Sujadi; I Dewa Ayu Tita Permata Tabita; I Komang Adi Putra Wirawan; Ni Luh Eka Wahyuni; Ni Putu Candra Pratiwi
Prosiding Seminar Nasional Riset dan Pengabdian pada Masyarakat 2024: Penguatan Sumber Daya Desa dalam Mendukung Pengembangan Desa Wisata
Publisher : Pubfine Media Group

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Abstract

Triatma Mulya University's Thematic Real Work Lecture is one form of implementation of Merdeka Learning Merdeka Campus which is a policy of the Minister of Education and Culture. The Petak Village Elementary School Teaching Program provides new activities for elementary school children in Petak Village when they are bored with their lessons. This Thematic Real Work Lecture activity program is carried out within 3 weeks, namely Monday, January 16, 2024 to February 01, 2024, which is located in Petak Village, Gianyar Regency. Our teaching activities were carried out at SDN 1 Petak, SDN 2 Petak and SDN 3 Petak. The results of the implementation of the Thematic Real Work Lecture in Petak Village Gianyar can be carried out well and as expected This is evidenced by the achievement of all programs that have been implemented. With the teaching at SDN 1 Petak, SDN 2 Petak and SDN 3 Petak will train children's creativity and creation in learning. And children are invited to learn while playing while training their level of focus. We teach self-introduction using English, answering synonyms and antonyms of words, learning while playing, and so on.
Kegiatan Pemetaan Potensi Desa dan Pembuatan Video Promosi Desa Petak Gianyar I Made Bayu Wisnawa; I Ketut Sutapa; Luh Komang Candra Dewi; Gde Herry Sugiarto Asana; Dewiwati Sujadi; Made Christin Dwitrayani; I Dewa Ayu Tita Permata Tabita; Widya Kristanti; Valentien Natalya; Wiga Wiratama
Prosiding Seminar Nasional Riset dan Pengabdian pada Masyarakat 2024: Penguatan Sumber Daya Desa dalam Mendukung Pengembangan Desa Wisata
Publisher : Pubfine Media Group

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Abstract

Petak Village is a village located in Gianyar District, Gianyar Regency. . Petak Village is located in the northern part of Gianyar City with a distance of 20 minutes or about 7 km from Gianyar City. Petak Village has 6 Banjars, namely, Banjar Benawah Kawan, Banjar Benawah Kangin, Banjar Bonnyuh, Banjar Madangan Kaja, Banjar Madangan Kelod and Banjar Umah Anyar. There are many tourism potentials owned by Petak Village, can be grouped as follows: natural tourism, artificial tourism, natural tourism, and culinary tourism. This dedication aims to divide the village so that the author knows the boundaries of the village area, and makes promotional videos about its tourism potential. With this activity, it is hoped that it can realize Petak Village to be more widely known by tourists and easy to access information about Petak Village.
Kegiatan Lomba Menggambar dan Mewarnai Tingkat SD Se-Desa Petak I Ketut Sutapa; I Made Bayu Wisnawa; Luh Komang Candra Dewi; Gde Herry Sugiarto Asana; Dewiwati Sujadi; Made Christin Dwitrayani; I Dewa Ayu Tita Permata Tabita; Kadek Dwik Ariasih; Luh Septiani Ulandari; I Wayan Gede Widiyantara; I Putu Kesuma Yuda
Prosiding Seminar Nasional Riset dan Pengabdian pada Masyarakat 2024: Penguatan Sumber Daya Desa dalam Mendukung Pengembangan Desa Wisata
Publisher : Pubfine Media Group

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Abstract

This research examines coloring and drawing competitions. Drawing and coloring competitions are activities that have a positive impact on the development of creativity and artistic talent in children. This competition is not only an opportunity to express oneself artistically, but also prioritizes collaboration, healthy competition and appreciation of fine arts. Fine arts plays an important role in children's development because it provides opportunities for them to express themselves, develop creative skills and strengthen the teaching and learning process. The research location was in Banjar Madangan Kaja which was carried out on February 12 2024. Data collection techniques were carried out using observation, interviews and documentation. The research results show that the majority of elementary school students in Petak Village have high creativity and enthusiasm in participating in drawing and coloring competitions. However, the problem experienced when this competition was held was that the participants who took part in the competition did not arrive on time, therefore the committee carried out a follow-up with the principal of the SDN school in Petak Village.
Kegiatan Fisik Gotong Royong Pembersihan Lingkungan Tukad Yeh Poh dan Jogging Track di Desa Dalung, Badung, Bali I Gusti Agung Bagus Widiantara; Laras Oktaviani; I Ketut Eli Sumerta; Ni Nyoman Nidya Trianingrum; I Made Suwitra Wirya; Anak Agung Ketut Sriasih; Raden Ayu Rani Kusumo Wardani; I Made Bayu Wisnawa
Prosiding Seminar Nasional Riset dan Pengabdian pada Masyarakat 2025: Optimalisasi Potensi Desa Berbasis Kearifan Lokal
Publisher : Pubfine Media Group

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Abstract

Pendahuluan: Kegiatan ini bertujuan untuk meningkatkan kebersihan dan kenyamanan lingkungan di Desa Dalung melalui gotong royong pembersihan kawasan Tukad Yeh Poh dan Jogging Track. Kegiatan ini melibatkan mahasiswa KKN dan masyarakat setempat untuk menciptakan kesadaran akan pentingnya menjaga kebersihan. Metode: Pelaksanaan kegiatan dimulai dengan observasi untuk menilai kondisi lingkungan, diikuti dengan pembersihan area, pemasangan plang penunjuk arah, dan penyediaan tempat sampah di lokasi strategis. Kegiatan ini dilaksanakan pada tanggal 7 Februari 2025. Hasil: Hasil dari kegiatan ini menunjukkan peningkatan kebersihan di kawasan Taman Desa Dalung, Jogging Track Tukad Yeh Poh, Kawasan Suci Pura Sempua Hingga Pura Dalem Tegal, serta pemasangan plang yang memberikan informasi jelas mengenai rute dan pentingnya menjaga kebersihan. Masyarakat yang terlibat juga menunjukkan peningkatan kesadaran akan kebersihan lingkungan. Kesimpulan: Kegiatan gotong royong ini berhasil mencapai tujuan utama dalam menjaga kebersihan dan merawat fasilitas publik, serta memiliki potensi untuk mengembangkan kawasan tersebut menjadi destinasi wisata yang menarik.
Peningkatan Kinerja UMKM Melalui Platform Digital Media Sosial dan Google Maps Di Desa Dalung, Badung, Bali I Made Bayu Wisnawa; Anak Agung Ketut Sriasih; I Made Suwitra Wirya; I Ketut Eli Sumerta; Ni Nyoman Nidya Trianingrum; I Gusti Agung Bagus Widiantara; Laras Oktaviani; Raden Ayu Rani Kusumo Wardani
Prosiding Seminar Nasional Riset dan Pengabdian pada Masyarakat 2025: Optimalisasi Potensi Desa Berbasis Kearifan Lokal
Publisher : Pubfine Media Group

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Abstract

Pendahuluan: Usaha Mikro, Kecil, dan Menengah (UMKM) memiliki peran strategis dalam mendukung perekonomian lokal, termasuk di Desa Dalung, Badung, Bali. Namun, keterbatasan akses pemasaran menjadi kendala utama dalam pengembangan UMKM. Metode: peningkatan kinerja UMKM melalui pemanfaatan platform digital, seperti media sosial (Instagram dan TikTok) serta Google Maps. Hasil: 10 UMKM telah mendapatkan pendampingan dalam pembuatan video promosi dan spanduk untuk meningkatkan daya tarik pelanggan. Kesimpulan: Hasil evaluasi menunjukkan bahwa digitalisasi pemasaran memberikan dampak positif terhadap visibilitas dan daya saing UMKM.
Co-Authors A. A. Ayu Angelina Fitri Agnesia Margareth Aruan Anak Agung Ayu Angelina Fitri Anak Agung Ayu Angelina Fitri Anak Agung Ketut Sriasih Anak Agung Ketut Sriasih Anak Agung Ratih Wijayanti Anak Agung Ratih Wijayanti Ananda, Komang Dean Andreananda, I Gede Haldi Arief Nugraha Utomo Ayu Putu Dyah Arya Dewi Danuarta, I Wayan Deny Dewi Irwanti, Ni Ketut Dewi, Ayu Putu Dyah Arya Dewi, Kadek Ayu Novita Dewiwati Sujadi Dimas Dwi Nanda Dimas Dwi Nanda Dimas Dwi Nanda Dwiyanti, Ni Kadek ERNA ZULAENI WILES Frans Lende Gayatri, I Gusti Agung Sasih Gde Herry Sugiarto Asana Grilo dos Santos, Colly Gusti Ayu Mahanavami I Dewa Ayu Tita Permata Tabita I Dewa Made Arik Permana Putra I Dewa Made Arik Permana Putra I Gede Cahyadi Putra I Gede Wahyu Adi Satriawan I Gusti Agung Bagus Widiantara I Gusti Agung Bagus Widiantara I Gusti Agung Pradnyana Jaya I Gusti Agung Sasih Gayatri I Gusti Ayu Gayatri Agina Putri I Gusti Ayu Mahanavami I Ketut Budiasa I Ketut Eli Sumerta I Ketut Eli Sumerta I Ketut Eli Sumerta I Ketut Putra Suarthana I Ketut Putra Suarthana I Ketut Sutapa I Ketut Sutapa I Ketut Sutapa I Ketut Sutapa I Ketut Yudana Adi I Ketut Yudana Adi I Ketut Yudana Adi I Komang Adi Putra Wirawan I Made Agung Prawira Giri I Made Agung Rai Antara I Made Astrama I Made Gede Darma Susila I Made Hedy Wartana I Made Hedy Wartana I Made Suwitra Wirya I Made Suwitra Wirya I Made Suwitra Wirya I Made Suwitra Wirya I Made Suwitra Wirya I Nengah Aristana I Nengah Sandi Artha Putra I Nengah Subadra I Nyoman Suarjaya I Nyoman Subrata I Putu Ariska Mahendra I Putu Bagus Andhy Putra I Putu Kesuma Yuda I Wayan Agus Anggayana I Wayan Agus Krisna Apriana I Wayan Edi Arsawan I Wayan Gede Widiyantara I Wayan Kartimin I Wayan Tantra I Wayan Terimajaya Ida Ketut Kusumawijaya Ida Ketut Kusumawijaya Jaya, I Gusti Agung Pradnyana Jumiati, Kadek Ari Kadek Ari Jumiati Kadek Ayu Novita Dewi Kadek Dwik Ariasih Kardana, I Ketut Karunavani Sarukunaselan Karunavani Sarukunaselan Komang Dean Ananda Komang Shintiya Nita Kristiana Putri Komang Sudarsana Kurniawati, Nuning Laras Oktaviani Luh Komang Candra Dewi Luh Septiani Ulandari Made Christin Dwitrayani Made Hedy Wartana Marbun, Saorta Maria Triquerta Ngadha Maria Triquerta Ngadha Mark de Jong Megawati, Ni Ketut Ratna Muhammad Fadhil Ikhsan Ni Kadek Dwiyanti Ni Kadek Putri Irawati Ni Ketut Dewi Irwanti Ni Ketut Ratna Megawati Ni Luh Eka Wahyuni Ni Luh Puspa Gayatri Ni Luh Puspa Gayatri Ni Luh Puspa Gayatri Ni Luh Putu Agustini Karta Ni Luh Putu Agustini Karta Ni Luh Wayan Sayang Telagawathi Ni Made Dwi Puspita Anggreni Ni Made Ernila Junipisa Ni Made Hartini Ni Made Pramita Dewi Ni Nyoman Arini Ni Nyoman Nidya Trianingrum Ni Nyoman Nidya Trianingrum Ni Nyoman Nidya Trianingrum Ni Nyoman Nidya Trianingrum Ni Nyoman Rusmiati Ni Nyoman Rusmiati Ni Putu Candra Pratiwi Ni Putu Yunik Anggreni Ni Wayan Mekarini Noviantini Jehabu, Florentina Putra, Putu Guntur Pramana Putu Agus Prayogi Putu Bagus Suthanaya Putu Bagus Suthanaya R. Sapto Hendri Boedi Soesatyo Raden Ayu Rani Kusumo Wardani RADITYA, I PUTU TIANA RADITYA Rosvita Flaviana Osin Rusmiati, Ni Nyoman Sari, Ni Putu Eka Satriawan, I Gede Wahyu Adi Suarjaya, I Nyoman Sudarsana, Komang Sugita, I Wayan Sulistiyo Adi Joko Saharjo Sulistyoadi Joko Saharjo Suwitra Wirya, I Made Tristianty, Tristianty Utomo, Arief Nugraha Valentien Natalya Wibawa, I Wayan Sucipta Widari, Dewa Ayu Diyah Sri Widiani, Desak Made Widnyana, Gede Rico Hardiana Widya Kristanti Wiga Wiratama Wulandari, Pande Putu Yuni , Luh Ketut Herindiyah Kartika