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Rika, Rika
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Journal : Jurnal EduHealth

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Evaluation of the Health Service Administration System in Improving Service Quality at the Bontonompo 1 Health Center, Gowa Regency Satria Perdana; Rika, Rika
Jurnal EduHealth Vol. 16 No. 03 (2025): Jurnal EduHealt, Edition July - September , 2025
Publisher : Sean Institute

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Abstract

Health service administration is an important foundation in supporting the quality of services in primary health facilities such as community health centers. This study was conducted to evaluate the effectiveness of the administration system at the Bontonompo 1 Community Health Center in Bontoramba Village, South Bontonompo District, Gowa Regency, which includes aspects of efficiency, completeness of documents, utilization of information technology, staff competence, and patient satisfaction. This study aims to evaluate the health service administration system at the Bontonompo 1 Community Health Center in Gowa Regency. The evaluation was conducted based on several main indicators such as service efficiency, completeness of documents, utilization of information technology, staff competence, and patient satisfaction. The research method used was a quantitative descriptive approach with a survey approach to patients and community health center employees. The results showed that most indicators of administrative efficiency were classified as good, such as completeness of documents and the conformity of medical record data. However, problems arose in the long waiting time and the still low utilization of the digital patient information system. In addition, although the level of patient satisfaction with the friendliness and speed of service was quite high, the clarity of information and service flow still needed to be improved. Staff competence also indicated the need for further training, especially in the use of information technology and understanding of administrative regulations. It is recommended that improvements be made to the queue management system, strengthening of administrative HR training, and comprehensive implementation of information technology to improve the quality and efficiency of services.
Co-Authors Alini, Dela Andi Adam, Andi Anggara, Argy Ani Cahyadi Ansaria, Naila Anwar Musadad Ari Irawan Ariatna Ariyatna, Ariyatna Arnita Arnita Arsya, Fajriyani Aslianti, Aslianti Ayu, Sadriana Azissah, Danur Bahar, Syamsul Bahri Darsi, Teddy Purnama Destiana, Yeyen Dewi Ramadani Dinah Dwi Amaliah Dismawati, Yenni Erlita, Yeni Erliyani, Rahmida Fahri Haswani FARIDA HANIM SARAGIH Fauzan . Firmansyah, Juli Fitri Fitri Gusnardi, Gusnardi Handayani, Raden Sumratul Haswani, Fahri Haswani Hernasari, Hernasari Hijrawati Hijrawati, Hijrawati Ibrahim Ibrahim Ichsan Anwary, Ichsan Ilham Ilham Indriani Indriani Intan, Pebilia Iqbal, Muchamad Ismail Sangkala, Ismail Ismu Kusumanto Isnaini, Febriana Nur Juanda Juanda Juli Rachmadani Jumita, Jumita Kadang, Yulta Khairunnisa Khairunnisa Kharisma, Windi Krismonika, Krismonika Lia, Sesi Lili Yanti, Lili Lioba, Lioba M, Mariam M. Fachrin Agsa M. Sabir, Fitriana Manalu, Ekam Sehari Mardiah Astuti Maryani, Tini Maslihatin, Tatik Melfa Yola, Melfa Muhajirin, Muhajirin Muhammad Arafah Muhammad Natsir Mustamiroh, Mustamiroh Muthaher, Annisa Anwar Mutyati, Mutyati Nadiyyah, Khoirotun Nailah Nailah Nasir Nasir Nasyua, Shavira Destia Nisa, Neny Fahrun Novia Anugra Nur Lindah Nur Yusaerah Nurhasnah Nurhasnah Nurhidayat Nurhidayat nursani, nursani Nurul Afni Oxtapianus Tawarik Pasnur Pasnur Pramesti, Indah Pratama, Muhammad Rizky Puspasari, Heny Rabiatul Adawiyah Rachmadi, Basuki Rahimah, Rahimah Rahman, Sarli Rahmi Haerani, Rosita Putri Rainatul Agustina, Nadya Rendy Setiawan Resha, Muhammad Reski Amaliah Riadi, RM. Rina Maryanti S, Muh. Sayfullah salamah salamah Santoso, Pamuji Hari Saragih, Anggraini T Saragih, Anggraini Thesisia Satria Perdana Serli, Serli Setianto, Erwan Setyawan, ‪Onny Sihombing, Dea Elisa Siregar, Syifa Habibah Siregar, Tiarnita Maria Sarjani Br. Siregar, Ummu Habibah Soetjipto, Ken Sabardiman SR, Hendra Kundrad SRI RAHAYU Sufiyah, Siti Suherman, Suherman Syahriar, Syahriar Triwahyuni, Diana Tuti Rohani, Tuti Utami, Lilik Widiasih Wijayanti, Suprihatin Wiwit Probowati Yuris, Evicenna Zakirman