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Sumiyati
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Journal : Research Horizon

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Consumer Protection Legal Frameworks in Indonesia: The Challenges of E-Commerce and Data Privacy Supriyanto; Rahardjo, Tanti Malaka Sari; Sumiyati; Noerdjaja, Himawan; Pambudi, Gumilang Eka; Prabowo, M. Shidqon
Research Horizon Vol. 5 No. 2 (2025): Research Horizon - April 2025
Publisher : LifeSciFi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54518/rh.5.2.2025.491

Abstract

Consumer protection law in Indonesia, primarily governed by Law No. 8 of 1999, aims to safeguard consumer rights amidst the complexities of a growing economy. While this law has helped address power imbalances between consumers and businesses, it faces limitations in dealing with challenges arising from the digital economy, particularly in the realms of e-commerce and data privacy. The main objective of this study is to evaluate the effectiveness of Indonesia’s consumer protection framework in the context of these modern challenges. Using a juridical-normative approach, the research analyzes relevant legal provisions through qualitative techniques, focusing on the applicability of existing laws to digital transactions. The study reveals significant gaps, particularly in the protection of personal data, cybersecurity, and privacy in e-commerce. Although various regulations, such as the Electronic Information and Transactions Law and the Trade Law, provide some safeguards, they remain insufficient in fully addressing the risks posed by rapid technological advancements. The enforcement mechanisms are also weak, leaving consumers vulnerable to issues like fraud and data breaches. The study concludes that Indonesia’s consumer protection laws must be revised to address these new challenges, with a more comprehensive and centralized framework that aligns with international standards on data protection and digital transactions.
Co-Authors Adiwinata, Calvin Affi Zakiyya Afriyani, Luvi Dian Agus Slamet Riyanto Agustina , Rizka Putri Aini, Nurfina Alya Maisarah Amaliatul Fitriyah Amiliya, Lya Ana Shawamah Andrianto, Dicky Anika Ardila Anita Widiastuti Annisa Fitri, Annisa Anto, Ambo Ariani Ariani B. Herawan Hayadi Benny Prasetiya Cahya Ramadhani Cahyandaru, Pramudya Dewi, Masita Sari Dian Imanina Burhany Dinutanayo, Wimba Widagdho Duwi Agustina Eka Setyawati Embriana Dinar Pramestyani Endang Rahayu Ernawati Erwin Syahwira Fahruddin Fidianingsih, Ambar Fitri Agustina Fitria Zuhriyatun Furtasan Ali Yusuf Futriani, Elfira Sri H Sukidi Hadriyani Amin Hasbi Hesti Kurniasih, Hesti Khabib Sholeh KHOIRUN NISAK Kifni Yudianto Lily Kusumasita Burkon M. Egi Khareza Rendra M.A. Muazar Habibi Marbun, Rosmalinda Mariatul Kobtiyah Moh. Nur Hidayatullah Muafaq, M. Fadil Muchammad Shidqon Prabowo Muh. Agil Amin Muhamad Arif Nugraha Muhammad Ali Akbar Muhammad Aufa Muis Muhammad Firdaus, Rifqi Muyasaroh Nafiisah Najwa Anastasya Nasution, Annisa May Syarah Niar Niar Noerdjaja, Himawan Normawati, Yeni Irma Nurfadhila, Nurfadhila Nurfatin Hakiki Nurniah Nurniah Nurul hayati Nurul Laili Nurul Setyorini Nurul WAHIDA Pambudi, Gumilang Eka Pambudi, Nanda Dwi Prasetyowati Puji Rahayu Purba, Leony Sanga Lamsari Putri Julita Qurrotul Aini Rahardjo, Tanti Malaka Sari Raharjo, Teguh Hardi Reni Endrawati Reniati Retno Susanti Rici Gusti Rina Agustina Riyanto, Riko Oktavian Riza Dwiningrum, Riza Rosanti, Afi Sania Runi Lara Kinanti Safitrianingsih Sakila Putri Salim, Wetika Yolinsia Sari Kusmiati Sarmila Sihotang, Beris Siregar, Ummu Habibah Siti Intan Rahmawati5 Siti Maharani Siti Zulaicha Sri Mulyani Sugiharto Sulaiman Supriyadi Supriyanto Susiati, Asih Luklu Susilowati, Samsul Syaiful Bahri Syarif, Moch. Edman Tri Nor wahyudi Ulandary, Yury Utaminingsih, Fitriana Walin Widyasmoro, Adi Wina Safutri Wiwik Handayani Wulan Sari, Ita Yanny Christiany Yesinta Mona Agustin Yeti Hikmawati Yulinda Laska Yuly Peristiowati Zaharuddin Zuhriyah, Annur Zuhro, Aida Roihana