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The Effect of Workload, Motivation, and Time Management on Employee Performance in the Modern Retail Industry Rifandi Arief; Justine Tanuwijaya; B. Medina Nilasari
Jurnal Penelitian Vol. 23 No. 1 (2026): June 2026
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jp.v23i1.17336

Abstract

This study aims to analyze the influence of workload, motivation, and time management on employee performance with job satisfaction as a mediating variable in the modern retail industry. This research employed a quantitative explanatory approach using survey data collected through the distribution of structured questionnaires with a five-point Likert scale to employees in modern retail companies. The data were analyzed using Structural Equation Modeling (SEM) to examine the direct and indirect relationships among variables. The results indicate that workload and time management have a positive and significant effect on job satisfaction, while motivation does not significantly affect job satisfaction. Furthermore, time management and job satisfaction have a positive and significant effect on employee performance, whereas workload and motivation do not have a direct effect on employee performance. Job satisfaction was found to fully mediate the relationship between workload and employee performance and partially mediate the relationship between time management and employee performance. The findings highlight the importance of workload management and improving employees’ time management skills in enhancing employee performance in the modern retail industry.
The Influence of Service Performance Capabilities, Service Encounter, and Storynomics Tourism on Customer Delight Mediated by Memorable Tourism Experiences Ari Yuniarso; Bahtiar Usman; Justine Tanuwijaya
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 5 (2026): IJHESS APRIL 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i5.2130

Abstract

This study examines the influence of service performance capabilities, service encounters, and storynomics tourism on customer delight, with memorable tourism experiences acting as a mediating variable. Grounded in the view that emotionally meaningful tourism experiences extend beyond conventional satisfaction, this explanatory study was conducted in Madiun City, East Java, Indonesia. Data were collected from 250 tourists using structured questionnaires measured on a five-point Likert scale and analyzed using Structural Equation Modelling–Partial Least Squares (SEM-PLS). The results indicate that service performance capabilities and storynomics tourism do not have a significant direct effect on customer delight, but both significantly enhance memorable tourism experiences. In contrast, service encounters exert a significant direct influence on both memorable tourism experiences and customer delight. Furthermore, memorable tourism experiences have a strong positive effect on customer delight and fully mediate the relationships between service-related variables and customer delight. The findings show that service performance capabilities (O = 0.032, p = 0.586) and storynomics tourism (O = 0.076, p = 0.197) do not have a significant direct effect on customer delight, although both significantly enhance memorable tourism experiences (O = 0.439 and O = 0.360, respectively; p = 0.000). Service encounters, however, have a significant positive impact on both memorable tourism experiences (O = 0.287, p = 0.000) and customer delight (O = 0.164, p = 0.000). Memorable tourism experiences strongly predict customer delight (O = 0.446, p = 0.000) and fully mediate the effects of service-related variables. These findings underscore the strategic importance of experience-based value creation and provide empirical support for service-dominant logic within the tourism context.
Knowledge Hiding: Pengaruh Workplace Ostracism Terhadap Pembagian Informasi Di Lingkungan Rumah Sakit Muhammad Adam Rashyid Noor; Justine Tanuwijaya; Andreas Wahyu Gunawan
Jurnal Impresi Indonesia Vol. 4 No. 11 (2025): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v4i11.7208

Abstract

Latar belakang penelitian ini didasarkan pada pentingnya knowledge sharing sebagai praktik fundamental dalam organisasi kesehatan modern, namun fenomena knowledge hiding—perilaku sengaja menyembunyikan informasi relevan—telah menjadi ancaman signifikan terhadap efektivitas operasional rumah sakit. Penelitian ini bertujuan untuk menganalisis pengaruh workplace ostracism terhadap knowledge hiding di lingkungan rumah sakit tipe A dengan mempertimbangkan peran mediasi dari relational social capital dan efek moderasi dari task interdependence. Data yang digunakan dalam penelitian ini merupakan data yang didapat dari survey kuesioner yang disebarkan di 4 rumah sakit tipe-A di DKI Jakarta. Analisis data dilakukan dengan menggunakan program smartPLS. Hasil penelitian menunjukkan bahwa workplace ostracism berpengaruh positif terhadap knowledge hiding. Selain itu, variabel relational social capital terbukti memediasi hubungan antara  workplace ostracism dan knowledge hiding, sedangkan task interdependence terbukti memoderasi hubungan antara  workplace ostracism dan knowledge hiding. Hasil penelitian ini memberikan informasi bahwa workplace ostracism di lingkungan kerja dapat menyebabkan terjadinya knowledge hiding. Kontribusi ilmiah penelitian ini terletak pada pengujian simultan efek mediasi-moderasi yang jarang dikaji dalam literatur manajemen sumber daya manusia rumah sakit, sehingga memberikan pemahaman holistik tentang mekanisme psikologis dan relasional yang mengantarai hubungan antara ostracism dan knowledge hiding.
Determinan Turnover intention Pada Karyawan Jasa Transportasi Berbasis Aplikasi Online Mohamad Zeyrofi; Justine Tanuwijaya; Wilhelmus Alfred Haria; Norzanah Mat Nor
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1388

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh participation and communication dan suervisor support terhadap turnover intention dengan dimediasi oleh work engagement pada karyawan jasa transportasi berbasis aplikasi online di DKI Jakarta. Jumlah sampel dalam penelitian ini adalah 205 responden yang dipilih menggunakan teknik purposive sampling. Latar belakang penelitian ini didasari oleh perkembangan jasa transportasi dan logistik, dan tingginya turnover intention pada karyawan jasa transportasi berbasis aplikasi online. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Model (SEM) AMOS 24 dan SPSS 25 pengujian mediasi menggunakan Sobel Test. Hasil penelitian menunjukkan bahwa participation and communication berpengaruh positif terhadap work engagement, namun tidak secara langsung terhadap turnover intention. sementara itu, supervisor support terbukti berpengaruh positif terhadap work engagement namun tidak secara langsung terhadap turnover intention. work engagement berperan sebagai mediator yang signifikan antara participation and communication dan supervisor support terhadap turnover intention. Penelitian ini memberikan implikasi penting bagi perusahaan untuk memperkuat partisipasi dan komunikasi, dukungan dari atasan guna merendahkan niat keluar karyawan melalui peningkatan work engagemen.
ANTECEDENTS OF EMPLOYEES JOB SATISFACTION AT PT SAMUDERA PERDANA Fitria Elvira Hanafi; Justine Tanuwijaya; Dzihniyyah Fitria Nurhalizah; Zakiah Indah Safitri; Norzanah Mat Nor
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 1 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i1.17241

Abstract

This study aims to analyze the effects of psychological well-being, transformational leadership, employee engagement, and organizational culture on job satisfaction among employees of PT Samudera Perdana. The research was conducted using quantitative methods. Data was collected from 200 employees at PT Samudera Perdana. This research employs the partial least squares method with SmartPLS software. The results of hypothesis testing indicate that there is no positive effect of psychological well-being on job satisfaction and organizational culture on job satisfaction. However, there is a positive effect of transformational leadership on job satisfaction and employee engagement on job satisfaction. The findings of this study are expected to be utilized by companies to address existing issues and enhance the job satisfaction of employees at PT Samudera Perdana. Keywords: Psychological Well-being; Transformational Leadership; Job Satisfaction; Employee Engagement; Organizational Culture
THE IMPACT OF WORKPLACE SPRITUALITY AND TRANSFORMATIONAL LEADERSHIP MEDIATED BY JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR Adam Maulana; Justine Tanuwijaya; Viraditya Nadine Al Faritsi; Dinda Fitri Andari; Norzanah Mat Nor
Journal of Management Small and Medium Enterprises (SMEs) Vol 17 No 3 (2024): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v17i3.18411

Abstract

The purpose of this research is to identify and analyze the influence of workplace spirituality and transformational leadership, mediated by job satisfaction, on the organizational citizenship behavior of employees at PT. Chandra Asri Petrochemical and PT Asahimas Chemical. All respondents in this study are employees of PT. Chandra Asri Petrochemical and PT Asahimas Chemical. Data collection methods were conducted through the distribution of questionnaires to 308 employees of PT. Chandra Asri Petrochemical and PT. Asahimas Chemical uses the purposive sampling technique for sample selection. Hypothesis testing was conducted using the structural equation model (SEM) method. The results of this study indicate that workplace spirituality has a positive influence on organizational citizenship behavior, workplace spirituality has a positive effect on job satisfaction, transformational leadership has a positive effect on organizational citizenship behavior, transformational leadership does not have a positive effect on job satisfaction, job satisfaction has a positive effect on organizational citizenship behavior, workplace spirituality has a positive effect on organizational citizenship behavior mediated by job satisfaction, and transformational leadership does not have a positive effect on organizational citizenship behavior mediated by job satisfaction. The managerial implications of this research require the company to enhance patience among coworkers, pay more attention to individual support for staff, increase the enjoyment aspect of work, and give more attention to employees who are reluctant to use their time for voluntary work. Keywords: Workplace Spirituality; Transformational Leadership; Job Satisfaction; Organizational Citizenship Behavior
THE EFFECT OF TRAINING AND DEVELOPMENT, SOCIAL SUPPORT AND CAREER DEVELOPMENT ON WORK PERFORMANCE MEDIATED BY ORGANIZATIONAL COMMITMENT Dinda Fitri Andari; Justine Tanuwijaya; Viraditya Nadine Al Faritsi; Adam Maulana; Norzanah Mat Nor
Journal of Management Small and Medium Enterprises (SMEs) Vol 18 No 3 (2025): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v18i3.20516

Abstract

This study investigates how training and development, social support, and career development influence employees’ work performance, with organizational commitment as a mediating factor. The research was conducted at the Witness and Victim Protection Agency (LPSK) in Jakarta, involving 305 respondents selected through purposive sampling. Descriptive statistics were used to summarize the data, and hypotheses were tested using Structural Equation Modeling (SEM) with AMOS version 24. The findings indicate that training and development significantly enhance both organizational commitment and work performance, underscoring the value of skill improvement and continuous learning. Social support was also found to positively affect employees’ commitment and performance, highlighting the importance of a collaborative and supportive work environment. Furthermore, career development contributes positively to organizational commitment and work performance, emphasizing the role of clear growth opportunities in motivating employees. Organizational commitment itself was shown to have a direct positive effect on work performance and mediates the relationships between the three factors and employee performance. These results suggest that LPSK can improve overall performance and commitment by implementing targeted training initiatives, fostering a supportive workplace culture, and providing structured career advancement opportunities. This comprehensive approach is expected to strengthen employee engagement, enhance productivity, and sustain organizational effectiveness in the long term. Keywords: Training and Development; Social Support; Career Development; Work Performance ; Organizational Commitment
Determinan Intention To Stay yang Dimediasi Organizational Commitment Pada Karyawan E-Commerce di DKI Jakarta Ahmad Hilalluddin; Justine Tanuwijaya
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 3 (2026): Juni 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i3.6342

Abstract

The high turnover rate in the e-commerce industry requires companies to have effective strategies for employee retention. This study aims to analyze the influence of talent management practices, workplace flexibility, and ethical leadership on employee intention to stay, with organizational commitment as a mediating variable. The study used a quantitative approach through a survey method of 230 e-commerce employees domiciled in DKI Jakarta. Data analysis was conducted using Structural Equation Modeling (SEM) with the help of AMOS software. The results showed that talent management practices did not have a positive effect on intention to stay, but did have a positive effect on organizational commitment. Workplace flexibility did not have a positive effect on either intention to stay or organizational commitment. Conversely, ethical leadership had a positive effect on intention to stay and organizational commitment. In addition, organizational commitment was proven to have a positive effect on intention to stay. The results of the mediation test showed that organizational commitment was able to mediate the influence of talent management practices and ethical leadership on intention to stay, but did not mediate the effect of workplace flexibility. This study concluded that strengthening talent management and ethical leadership are key factors in increasing employee commitment and sustainability in the e-commerce industry.
Peran Mediasi Job Satisfaction Terhadap Employee Loyalty Pada Industri Asuransi Emiriza Wardhani; Justine Tanuwijaya; B. Medina Nilasari
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 18 No. 2 (2026): August
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v18i2.1478

Abstract

Penelitian kuantitatif ini menganalisis pengaruh budaya organisasi, kompensasi karyawan, dan work-life balance terhadap loyalitas, dengan kepuasan kerja sebagai penghubung. Penelitian menggunakan survei terhadap 110 karyawan asuransi di Jakarta dan dianalisis dengan Structural Equation Modeling (SEM) menggunakan AMOS. Hasilnya menunjukkan bahwa budaya organisasi yang kuat dan kompensasi yang adil secara signifikan meningkatkan kepuasan sekaligus loyalitas karyawan. Kepuasan kerja terbukti menjadi faktor kunci yang memperkuat hubungan tersebut, karyawan yang merasa dihargai dan memiliki keselarasan nilai dengan perusahaan cenderung lebih setia. Sebaliknya, keseimbangan kehidupan kerja tidak ditemukan berpengaruh besar dalam konteks industri ini. Temuan ini menegaskan bahwa penguatan iklim kerja internal yang suportif dan sistem penghargaan yang transparan adalah strategi utama dalam mempertahankan sumber daya manusia yang berkualitas.
Co-Authors Abdul Malik Taufiq B Achmad Rayadi Adam Maulana Adam Maulana Adam Maulana Adesius Kevin Gregory Agung Pambudi Nugroho Ahmad Hilalluddin Aina Zahra Parinduri Aisyah Gayatri Alifan Alifan Ameilia Harum Khaerani Taning Amran, Ellyana Andari, Dinda Fitri Andi Firmansyah Andreas Gunawan Andreas Wahyu Gunawan Andreas Wahyu Gunawan Andreas Wahyu Gunawan Putra Andreas Wahyu Gunawan Putra Andreas Wahyu Gunawan Putra Andri Pongoh Andriyanto Eko Wibowo Anggraeni , Dwi Septi ANI SURTIANI Anindita, Regina Anisil Azizah Anna, Anna Tamara Anreas Wahyu Gunawan Archa, Syivani Wicesa Ari Sulistyowati Ari Yuniarso Aristo, Agra Bagus Aseanty, Deasy Aulia Fikri Fatahuddin Ayu Raihani, Irbah Azuwara, Lisha B Medina Nilasari B. Medina Nilasari Bagus Aristo, Agra Bahtiar Usman Bahtiar Usman Bariz Falah, Teuku Daffa Bayudi Ramadani Berliana Rasidin Christie, Octavani Christin, Lelly Cindy Wilian Despita Citra Arum Purdiarini Clement Arphine Gading Armunanto Dahono, Trigonggo Simbar Daniel Godlief Watloly Darmawati, Deni Della Oktaviana Deril Vikri Heriyantho Derita, Anastasia Mariana Dessy Septyorini Detta Ammallia Dewi Shanty Dibyo Yaksaprawira Dinda Angelica Dinda Fitri Andari Dita Ayu Nurani Diva Oktantiani Dzihniyyah Fitria Nurhalizah Edi, Ragil Yoga Eko Retno Indriyarti Ela Nurlaela Emerald Brilliant Kussoy Emiriza Wardhani Erny Tajib Farida Farida Farida Jasfar Faritsi, Viraditya Nadine Al Fatahuddin, Aulia Fikri Fernandus Fendy Rianto Fitri Febriani Fitria Elvira Hanafi Gde Dananjaya Danika Darmawan Godfrid, Ronald Junus Gunarto, Gunarto Gunawan P, Andreas Wahyu Gunawan, Andreas Wahyu Hakki Mirici, Ismail Hanafi, Fitria Elvira Handayani, Milda Handayaningrum, Citra Puspandari Hardiyatno, Wahyu Panji Haria, Wilhelmus Alfred Harley H. Silalahi Harmiko, Guntur Dian Haryono Umar HENDRA GUNAWAN B11211055 Heriyanto, Rossyta Eka Putri Imam Buchori Indah Ayu Nur Cahyaty Indira Safirawarman Indra Adithya Wibisana Irawan Indra Adithya Wibisana Irawan Intan Maharani Iskandar, James Ismail Hakki Mirici Jakaria Jakaria Jakaria Juandra, Diko Kartika Febri Yuliani Kesumo, Nurhastuty Kiki Fadilah Kurnia Indy Pratama S. Leon, Farah Margaretha Luther Aprinando Pentury Lydia Gracia Theodora M. Yudhi Luthfi Magdhalena, Elizabeth Manek, Metodius Manggasa, Ryan Marvhieno Ardhian Dumalang Mashud, Asnawi Medina, Rizka Mega Kurniawati DN Mega Puraswati Mohamad Farizi Mohamad Zeyrofi Muhamad Fajar Pratama Muhammad Adam Rashyid Noor Muhammad Fikri Rahadian Utama Muhammad Luthfi Amien Muhammad Sadikin Mustika, Klara Mutiara Jannah Mutiara Jannah Mutiara S Panggabean Mutiara S. Panggabean Netania Emilisa Nikita Suwan Nilasari, B Medina Noor, Noerzanah Mat Nor, Norzanah Mat Norzanah Mat Nor Norzanah Mat Nor Norzanah Mat Nor Norzanah Mat Nor Norzanah Mat Nor Nurhalizah, Dzihniyyah Fitria Nurhayati Nurhayati Nurstefani Dwi Putri Nurti Widayati Nurul Sakinah Hayani Nyimas Ratna Kinnary Ovy Noviati Nuraini Magetsari Puspa, Tiara Puspa, Tiara Putra, Andreas Wahyu Gunawan Putri Larasati Putri Larasati, Putri Rahmawati, Sheilla Syiam Raihani, Irbah Ayu Rayadi, Achmad Regina Anindita Restu Restu Rianto, Fernandus Fendy Ricka Yulianthi Rievky Adhitya Ramadhan Rifandi Arief Rizkie Arianti Putri Noor Rorefah Achmad Novrandy Rossyta Eka Putri Heriyanto Ryan Manggasa safitri, zakiah indah Santika Bani Amanatullah Sapri Sapri sapri sapri Saptoprasetyo, Yulianto Sari, Nuri Mayang Setiawan, Audita Sheilla Syiam Rahmawati Shinta Anisah Mahdiyani Siagian, Melisa Simbolon, Jeff Aditya Sipayung, Lince Siti Wahyuni Sri Anggi Mulyaningsih Stefanus M S Sadana Stevani Cristin Zuita S Suciariani, Suciariani Sugih Hartini Syahrial, Ryan Alif Syofriza Syofyan Syofriza Syofyan, Syofriza Tamara, Anna Tambunan, Vebrina Anggraini Theodora, Lydia Gracia Thifa Amani Prahasyila Tiarapuspa Tri Adiyono, Yunia Triyani Triyani Utomo, Alghani Imansyah Valentina Happy Vanesa Viraditya Nadine Al Faritsi Wahyu Gunawan, Andreas Wahyuni, Lidia Wati, Diyana Wike Gunawan Wilhelmus Alfred Haria Williamarshall Malta Williamson Amamehi Willy Arafah Wiradanu Aji Pamungkas Wulandari, Fransisca Eka Yusran, Husna Leila Zahra Parinduri, Aina Zakiah Indah Safitri Ziliwu, Hendik Arianto