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ANALISIS KEPUASAN PASIEN RAWAT INAP DI SALAH SATU RSUD KABUPATEN PESISIR SELATAN Effendi, Anggelina; Yetti, Husna; Semiarty, Rima
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 1 (2024): April 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.1.2024.98-108

Abstract

Masalah kepuasan pasien rawat inap RSUD Kab. Pesisir Selatan perlu dievaluasi karena pada survei awal 46,7% responden merasa tidak puas terhadap kinerja petugas RSUD Kab. Pesisir Selatan, 73,6% keluhan berasal dari unit farmasi, laboratorium, kasir, dan rawat inap RSUD Kab. Pesisir Selatan. Penelitian ini bertujuan untuk menganalisis kepuasan terhadap dimensi kualitas pelayanan (reliability, assurance, tangible, emphaty, responsiveness) dan menganalisis atribut yang diprioritaskan untuk diperbaiki. Penelitian dilakukan secara kualitatif dan kuantitatif dengan kuesioner SERVQUAL yang telah dimodifikasi terhadap 162 sampel dengan menggunakan diagram Importance Performance Analysis (IPA). Hasil penelitian menunjukkan bahwa tingkat kepuasan pasien terhadap dimensi kualitas pelayanan sangat baik (89,8%), tiga masalah yang perlu ditingkatkan yaitu: prosedur pendaftaran dan pemulangan pasien rawat inap (88%); prosedur pelayanan rawat inap (88,6%); dan kunjungan rutin oleh petugas kesehatan terkait kondisi dan perkembangan penyakit pasien selama perawatan (87,8%). Penelitian ini menyimpulkan bahwa kualitas layanan di RSUD sangat baik, tetapi layanan tersebut perlu memenuhi standar layanan minimal pemerintah. Untuk meningkatkan kualitas pelayanan tersebut, perlu dilakukan evaluasi ulang untuk merevisi SK dan SOP pelayanan dan melakukan sosialisasi dengan petugas di RSUD.
Analysis Related Factors with Behavior Use Method Contraception Long Term in Active KB Acceptors in the Family Planning Village Program in Sungai Penuh City Nandini, Kiran; Basyir, Vaulline; Firdawati, Firdawati; Semiarty, Rima; Muhammad, Syamel; Ilmiawati, Ilmiawati
Asian Journal of Healthcare Analytics Vol. 2 No. 2 (2023): November 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajha.v2i2.8085

Abstract

Method Contraception Long Term (MKJP) is possible contraception used for a period long time, more than two years, effectively and efficiently For objective space birth is more than three years or end pregnancy in couples age already fertile no want to add child Again. Based on the data obtained found that active KB acceptors that is not 51.7 % used MKJP and only 48.3% used MKJP. Analysis is done in a way univariate, bivariate, and multivariate. Research results obtained that amount children (p-value 0.016), access service health (p-value 0.329), knowledge (p value 0.003), attitude (p value 0.014), support family (p value 0.048), and source information (p value 0.009). Based on the results Multivariate obtained the most dominant factor related to behavior use of MKJP, namely knowledge with the highest OR value was 1.897.
Pengaruh Kualitas Layanan Terhadap Kepuasan Dan Minat Berkunjung Kembali di Unit Rawat Inap Rumah Sakit Ibu Dan Anak Fadhila Fitri, Shafni; Verinita, Verinita; Semiarty, Rima
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 10 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i10.2910

Abstract

Kualitas layanan dapat mempengaruhi kepuasan pasien serta minat berkunjung kembali. Kualitas layanan yang baik akan menciptakan kepuasan pasien. Pasien yang merasa puas akan berpotensi untuk berkunjung kembali menggunakan layanan di rumah sakit. Tujuan penelitian ini untuk melihat pengaruh kualitas layanan terhadap kepuasan pasien dan minat berkunjung kembali di unit rawat inap Rumah Sakit Ibu dan Anak Fadhila. Metode penelitian kuantitatif dengan jenis penelitian cross sectional. Jumlah sampel pada penelitian ini 125 orang. Data yang digunakan dalam penelitian ini data primer. Metode pengumpulan data dilakukan dengan kuesioner. Hasil penelitian menunjukan pengaruh kualitas layanan terhadap kepuasan pasien p value 0,000 < 0,05 dan t statistik 13,982 > 1,96 koefisien jalur positif sebesar 0,707. Pengaruh kepuasan pasien terhadap minat berkunjung kembali p value 0,000 < 0,05 dan T statistik 4,260 > 1,96 dan koefisien jalur positif sebesar 0,595. Kesimpulan dari penelitian ini adalah kualitas layanan berpengaruh terhadap minat berkunjung kembali yang di mediasi oleh kepuasan pasien.
Peningkatan Kapasitas Kader Kesehatan Remaja Melalui Program Asmara - Ayo Selamatkan Masa Remaja Untuk Pencegahan Perilaku Berisiko di SMPN 23 Padang Husna Yetti; Ida Rahmah Burhan; Rosfita Rasyid; Yuniar Lestari; Rima Semiarty; Adila Kasni Astiena; Zurayya Fadila; Nelmi Silvia; Abdiana; Rizanda Machmud; Firdawati; Hardisman
BULETIN ILMIAH NAGARI MEMBANGUN Vol. 8 No. 3 (2025)
Publisher : LPPM (Institute for Research and Community Services) Universitas Andalas Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/bina.v8i3.798

Abstract

Adolescence is a transitional period that is vulnerable to the emergence of risky behaviors, such as smoking, promiscuity, and lack of health concern. These behaviors can negatively impact adolescent growth and development physically, mentally, and socially. This community service activity aims to increase knowledge and awareness regarding preventing risky behaviors through a health education program for students of SMPN 23, Padang City. The activity methods include preparation and problem identification stages, coordination with partners, and implementation stages, including interactive counseling, group discussions, and distribution of leaflets and promotional banners. The first day of education targeted all students in grades VII and VIII of SMPN 23 Padang. On the second day, education focused on members of the Adolescent Health Cadre (KKR) and the Student Council (OSIS), totaling 27 people. Evaluation was carried out with pre-tests and post-tests to measure the increase in knowledge. The activity results showed a significant increase in the average knowledge score of the cadre students (77.78 to 94.07). In addition, the students showed enthusiasm and active involvement throughout the activity. This educational activity was successfully implemented smoothly and brought about an increase in knowledge among students, KKR cadres, and OSIS. Cadre students understand their role and are expected to be able to serve as peer educators when their peers encounter health issues or risky behavior. Similar activities, involving teachers and parents, need to be implemented continuously to optimize risky behavior prevention.
Implementasi Program Teratai Sebagai Model Edukasi Berbasis Sekolah Untuk Peningkatan Kepatuhan Konsumsi Tablet Tambah Darah Pada Remaja Putri Rahmadana, Muhammad Haritsyah; Monika, Cici; Amalia, Vella; Hidzra Wafi Habib; Siregar, Fatia Putri Barokah; Rima Semiarty; Hardisman, Hardisman
BULETIN ILMIAH NAGARI MEMBANGUN Vol. 8 No. 4 (2025)
Publisher : LPPM (Institute for Research and Community Services) Universitas Andalas Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/bina.v8i4.789

Abstract

Anemia among adolescent girls remains a major public health problem, largely due to poor adherence to iron supplementation programs. According to the 2024 Nanggalo Public Health Center report, SMP IT Dar El Iman Padang had the highest rate of anemia among adolescent girls in the area. This community engagement project aimed to improve knowledge and adherence to iron tablet (TTD) consumption through the TERATAI (Teratur Minum Tablet Tambah Darah, Tolak Anemia) program. The activity was conducted on August 25, 2025, at SMP IT Dar El Iman, Padang, involving 114 seventh-grade female students. Interventions included interactive health education, educational video screening, poster distribution, appointment of anemia ambassadors, and training on the use of Google Forms for monitoring TTD consumption. Evaluation was carried out through pre- and post-tests to assess knowledge improvement and through a four-week monitoring of adherence. Data were analyzed using the Wilcoxon Signed Rank Test with a significance level of p<0.05. The mean knowledge score increased from 65.4 ± 9.2 to 82.1 ± 8.5 after the intervention (p<0.001), representing an average improvement of 25.5%. TTD adherence rose from 58.7% to 86.4% by week four. Furthermore, 91% of participants reported that the activity was engaging and beneficial, and teachers observed greater student motivation to take TTD regularly. The TERATAI program effectively improved students’ knowledge and adherence to TTD consumption. This school-based educational approach, supported by healthcare professionals and teachers, demonstrated positive impacts and is highly replicable as a sustainable model for adolescent anemia prevention programs.
Perbandingan Benefit Cost Analysis Laboratorium Dengan Metode KSO Reagen Rental dan Cost per Reportable Result Shinta Dewi, Viola; Astiena, Adila Kasni; Semiarty, Rima; Yurniwati, Yurniwati; Yulia, Dwi; Putra, Abdi Setia
JUKEJ : Jurnal Kesehatan Jompa Vol 4 No 4 (2025): JUKEJ: Jurnal Kesehatan Jompa
Publisher : Yayasan Jompa Research and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57218/jkj.Vol4.Iss4.2171

Abstract

Healthcare financing is the foundation of sustainable hospital services, including laboratory units that have high needs for equipment, reagents, and maintenance. Inefficient financing can hinder service quality and reduce the hospital's capacity to meet patient needs. Dr. M. Djamil Padang General Hospital, as a national referral hospital, faces these challenges, particularly in hematology testing, which dominates the laboratory service load. Although the number of tests decreased in 2024, laboratory costs actually increased beyond the budget ceiling, forcing a change in the financing method from CPRR back to Reagent Rental Operational Cooperation. This condition emphasizes the need for a comprehensive evaluation of the laboratory financing scheme through Benefit Cost Analysis to determine the most efficient and sustainable method. Methods: This study used a mixed method approach with a sequential explanatory strategy to analyze the financing of hematology laboratory tests. Quantitative research was conducted through benefit and cost analysis. The qualitative approach was conducted through in-depth interviews with informants from various hospital units. Results: The monetary benefit of the reagent rental KSO was Rp12.903.315.976 and the CPRR was Rp12.229.845.066. The total cost of the reagent rental KSO was Rpp2.485.694.024,- and the CPRR was Rp3.159.164.934. The Benefit Cost Ratio for the KSO reagent rental is 4.44, while that for the CPRR is 3.84. The selection of a laboratory operational cooperation model is not only a matter of cost efficiency but also considers the clinical context, internal capacity, and long-term strategy of the hospital. All informants felt that both the reagent rental KSO and the CPRR KSO had their own advantages and disadvantages, and in choosing a KSO, they looked more at its use and the hospital's current financial condition. Conclusion: Both KSO models are feasible because they generate positive NPV and BCR > 1. Financially, KSO Reagen Rental is more profitable than KSO CPRR
Validity and reliability test of the knowledge level questionnaire of cancer patients undergoing radiotherapy Hanum, Fathiya Juwita; Machmud, Rizanda; Gondhowiardjo, Soehartati; Khambri, Daan; Harahap, Wirsma Arif; Elliyanti, Aisyah; Firdawati, Firdawati; Semiarty, Rima
Media Penelitian dan Pengembangan Kesehatan Vol. 36 No. 1 (2026): MEDIA PENELITIAN DAN PENGEMBANGAN KESEHATAN
Publisher : Poltekkes Kemenkes Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34011/jmp2k.v36i1.3604

Abstract

Background: Radiotherapy is one of the main modalities in cancer treatment. The success of this therapy is strongly influenced by the knowledge of patients about the disease and radiotherapy. The researcher developed a questionnaire to measure the level of knowledge among cancer patients undergoing radiotherapy. Objective: This study aimed to assess the validity and reliability of a knowledge-level questionnaire for cancer patients receiving radiotherapy at Dr. M. Djamil General Hospital, Padang. Methods: This research employed a quantitative approach with a cross-sectional design. A total of 30 cancer patients undergoing radiotherapy were included as respondents using a consecutive sampling technique. The questionnaire instrument was developed by the researcher and consisted of 25 items covering five domains of knowledge: cancer, radiotherapy, side effects, self-care, and nutrition. Results: Validity testing was conducted using Pearson’s correlation analysis, while reliability was assessed using Cronbach’s Alpha. Out of the 25 items, 19 were statistically valid (p<0.05), with correlation coefficients (r) ranging from moderate to strong (0.470–0.745). The Cronbach’s Alpha value for the valid items was 0.904, indicating excellent reliability. Conclusion: The developed questionnaire was proven to be both valid and reliable for measuring the knowledge level of cancer patients undergoing radiotherapy. This instrument has the potential to be used in clinical practice and research to support more targeted educational interventions.
Co-Authors - Afrizal A. Heri Iswanto Abdiana Abdiana Abdiana Adang Bachtiar Afdal Afdal, Afdal Aisyah Elliyanti Al Hafiz Aladin, Nurul Maulina Alifah, Wasilah Amalia, Vella Amizuar, Yulia Fauziah Anak Agung Gede Sugianthara Angel Laura Anggelina Effendi Anggraini, Dessy Anggrainy, Fenty ANNISA WAHYUNI Aqsha Mutia Qalbi Aqsha Mutia Qalbi Arfiani Rusjdi, Dina Aria Fransiska Ariani, Novita Ashal, Taufik Asterina, Asterina Astiena, Adila Kasni Athiyyah, Salsa Naudzul Ayu Ratna Sari Basyir, Vaulinne Basyir, Vaulline Br Ginting Munthe, Novita Daan Khambri Delmi Sulastri Denas Symond Dian Insana Fitri Dian Pertiwi Diva Indah Pratiwi Em Yunir, Em Erlina Burhan Erly Erly Eva Chundrayetti Fachry Abda El Rahman Fadilla Azmi Fadrian, Fadrian Fahmy, Rahmi Farhan, Ulfa Fadhila Fathiyyatul Khaira Febrian Febrian Febriyanti febriyanti febriyanti Febriyanti Nursa Finny Fitry Yani Firdawati Firdawati, Firdawati Fitri, Shafni Fortuna, Fory Gayatri Gayatri Hamzah, Prima Kurniati Hanum, Fathiya Juwita Hardisman Harmen, Elsa Luvia Hartati Hartati Helery, Muhammad Arsyan Hidayati Hidayati Hidzra Wafi Habib Hindrya Firsta Ananda Husna Yetti Husna Yetti Ida Rahmah Burhan Ifmaily, Ifmaily Ilmiawati Ilmiawati, Ilmiawati Indrapriyatna, Ahmad Syafruddin Irma Oktavina Zulmi Isniati Jaka Kurniawan Jasman, Putri Elica Jendrius Jendrius Karmia, Hudila Rifa Karynina Danti Putri Kemalayanti, Nursep Kiran Nandini Kurnia, Nurul Syifa Laila Isrona Laila Nur Azizah Laiza Faaghna Lestarii, Rahmi Liesmayani, Elvi Era Linosefa Linosefa Mahyuni, Eni Marpaung, Yahya Masnadi, Nice Rachmawati Masrul Masrul Masrul Maya Amanda Menkher Manjas Mona, Deli Monika, Cici Mudjiran Mudjiran Muhammad Helmi, Iqbal Muhammad Hidayat Muhammad Idrus Muhammad Marzain Munthe, Novita Br Ginting Murni, Melia Rahmadewi Muthia Larasati Muthia, Gabila Heira Najirman Najirman, Najirman Nandini, Kiran Narulita, Jaesica Salsabila Dwi Nelmi Silvia Nelwati, Nelwati Nilda Tri Putri Novfattra Novfattra Novia Putri Nugroho, Faisal Nur Afrainin Syah Nurdin, Aguswan Nusyirwan Effendi Nuzulia Irawati Oktavenra, Ari Pharmaheru, Rahmat Putra Prima Astuti Handayani Priscilla, Hilary Prof. Syed Mohamed Aljunid Prof. Syed Mohammed Aljunid Putra, Abdi Setia Putra, Ikhsan Yusda Prima R Nona Millani Raden Mohamad Herdian Bhakti rafika aini Rafika Oktova Rahmad Gurusinga Rahmadana, Muhammad Haritsyah Rahmaddian, Tosi Rahmaddiansyah, Refa Rahmadhani Rahmadhani Rahmi Yanti Ahdinur Ramayanti Ramayanti Ratni Prima Lita Rauza Sukma Rita Rika Ampuh Hadiguna Rinang Mariko, Rinang Rini Gusya Liza, Rini Gusya Rizanda Machmud Rizanda Machmud Rizki Nur Amalia Rose Dinda Martini Rosfita Rasyid Roslaili Rasyid Rumaisha, Rumaisha Salsabilla Dhiyaa Syifa Septia Endike Shafni Fitri Shinta Dewi, Viola Siregar, Fatia Putri Barokah Siregar, Umi Fadilah Soehartati Gondhowiardjo Sry Rachmawaty Suci Chairiya Akmal Syafitri Ayu Asyifa Syafrawati Syamel Muhammad Syukri Lukman Tabranny, Hasbullah Taufik Akbar Teguh Imana Nugraha Thomas Darwin Try Wulan Sari Tuti Gusra Ulya Uti Fasrini Vaulinne Basyir Vaulline Basyir Verinita, Verinita Vita Febrina Vitresia, Havriza Wahyuni, Annisa Wanra, Fadhlan Agusma WD, Marryo Borry Wildan Chaniago Wildan Chaniago Winerli Septevani Wirsma Arif Harahap Wulan Dewi Rizky Yanti, Mendhel Yaslinda Yaunin Yonnedi, Effa Yulia, Dwi Yulistini, Yulistini Yulitasari Yulitasari, Yulitasari Yulyfa Kurnia Yulyfa Kurnia Yuniar Lestari Yuniar Lestari Yurniwati Yurniwati Yurniwati Yurniwati Yustini Alioes Zia, Hanim Khalida Zulen, Ilham Andhika Zurayya Fadila