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Analisis Implementasi Customer Relationship Management dalam Meningkatkan Loyalitas Nasabah pada Koperasi LKMS-A Gapoktan Panampuang Prima Cici Pramida; Sandra Dewi
Transformasi: Journal of Economics and Business Management Vol. 3 No. 4 (2024): Desember : Journal of Economics and Business Management
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/transformasi.v3i4.2041

Abstract

This article is entitled Analysis of the Implementation of Customer Relationship Management in Increasing Customer Loyalty at the LKMS-A Gapoktan Panampuang Prima Cooperative. Matters relating to behavior towards customers, how to serve customers, and all matters relating to customer behavior are part of Customer Relationship Management. In this study, the research used is field research which is descriptive qualitative in nature by collecting data through observation, interviews and documentation. Qualitative research is carried out to build knowledge through understanding and discovery. The results of this research, the implementation of Customer Relationship Management at LKMS-A Gapoktan Panampuang Prima is CRM designed to utilize information technology by developing a continuous relationship with customers by maximizing four dimensions, namely planning, People, Process. , Technology. Which can be seen in the LKMS-A Gapoktan Panampuang Prima which has maximized these four dimensions. Meanwhile, the obstacle faced by the LKMS-A cooperative is the difficulty in increasing the number of customers due to the large number of competing institutions nearby. However, these obstacles can be overcome by improving service quality, increasing trust, increasing satisfaction, and building a better company image.
THE EFFECT OF NURSE’S KNOWLEDGE ABOUT PATIENT SAFETY, WORKLOAD AND WORK MOTIVATION ON NURSE COMPLIANCE IN IMPLEMENTATION OF PATIENT FALL PREVENTION IN THE INFANT ROOM OF HOSPITAL X JAKARTA Muliawan, Marjono; Nofierni, Nofierni; Dewi, Sandra
Journal of Hospital Management Vol 5, No 01 (2022): Journal of Hospital Management
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/johm.v5i01.5366

Abstract

Knowledge is very closely related to behavior, the practice of documenting nursing care must be sustainable which pays attention to patient safety. Workload and motivation also play an important role in improving behavior, high motivation and low workload have a positive effect on the behavior of a nurse in a hospital in the application of patient fall prevention. The purpose of this study was to determine the effect of nurses' knowledge on patient safety, workload and work motivation on nurse compliance. Quantitative type with a cross sectional approach with a sample of 117 people which is the total population with a statistical test t-test. The results showed that the characteristics of nurses aged < 20-30 years (61.5%), female (95.7%), D3 Nursing education (70.9%), working years > 3 years (62.4%) and serving on the 3rd floor (47.0%). Nurses have high knowledge of 99.7, high workload with a score of 101.22, high motivation, a score of 95.70 and compliance with a score of 100.1. The bivariate test has a relationship between knowledge and compliance (p-value: 0.021), workload (p-value: 0.000) and there is no relationship between motivation and compliance (p-value: 0.961). And there is a relationship between knowledge and workload on motivation (p-value: 0.000). Multivarite test found that knowledge and workload with a significance of <0.05, but knowledge has the smallest significant (p-value = 0.000). It is recommended to the hospital to increase the knowledge of nurses about patient safety, namely by providing education and training regularly both internally and externally to all nurses who work in the inpatient room.
Pengembangan Modul Pembelajaran Biologi Berbasis Al-Qur’an pada Materi Sirkulasi Darah Dewi, Sandra; Tanjung, Indayana Febriani; Hasibuan, Eka Khairani
Jurnal Pendidikan Tambusai Vol. 7 No. 3 (2023): Desember 2023
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v7i3.11273

Abstract

Penelitian ini adalah penelitian dan pengembangan atau Research and development (R&D) 4-D yang bertujuan untuk menghasilkan modul pembelajaran biologi berbasis Al-Qur’an pada materi sirkulasi darah yang valid, praktis dan efektif digunakan dalam pembelajaran. Teknik analisis data yang digunakan adalah analisis data kevalidan, analisis data kepraktisan dan analisis data keefektifan. Hasil penelitian yang diperoleh menunjukkan bahwa modul pembelajaran biologi berbasis Al-Qur’an pada materi sirkulasi darah yang dikembangkan secara keseluruhan memiliki kualitas yang baik dalam kegiatan belajar mengajar. Tingkat kevalidan modul dapat dilihat dari hasil persentase validator ahli materi sebesar 80% dengan kriteria valid, dari ahli media sebesar 87% dengan kriteria sangat valid, dan ahli Agama sebesar 78% dengan kriteria valid. Tingkat kepraktisan modul dilihat dari respon guru sebesar 92% dengan kriteria sangat menarik dan dilihat dari respon siswa sebesar 83% dengan kriteria sangat menarik. Efektivitas modul dilihat dari hasil belajar siswa dengan nilai rata-rata siswa sebesar 82% dengan kategori sangat efektif. Sehingga dapat disimpulkan bahwa modul pembelajaran biologi berbasis Al-Qur’an pada materi sirkulasi darah yang dikembangkan dengan model 4-D valid, praktis, dan efektif sehingga layak untuk digunakan sebagai bahan ajar bagi siswa kelas XI MA/SMA.
IMPACT OF CLINICAL PATHWAY IMPLEMENTATION OF LAPAROSCOPIC APPENDECTOMY ON LENGTH OF STAY, HOSPITAL COST AND PATIENT HEALTH OUTCOME AT EMC PEKAYON HOSPITAL Dickson, Dickson; Dewi, Sandra; Rita Wahidi , Kemala
Jurnal Konseling Pendidikan Islam Vol. 4 No. 2 (2023): Jurnal Konseling Pendidikan Islam
Publisher : LP2M IAI Al-Khairat Pamekasan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32806/jkpi.v4i2.46

Abstract

The most important goal in health services is to produce patient health outcomes that benefit patients and continue to prioritize the quality of health services. The results of the interviews conducted found that referrals from insurance agents also decreased due to problems related to the variety of services that have an impact on increasing service costs. The purpose of this study was to determine the impact of implementing a clinical pathway as a tool for quality and cost control on length of stay, hospital costs, patient health outcomes in groups that implement and do not implement clinical pathways. This study took place at the EMC Pekayon Hospital with a population of all medical record files of patients who had a diagnosis of appendicitis with laparoscopic appendectomy surgery in the period 2021 to November 2022 who met the inclusion criteria, namely 69 patients. Clinical pathway is the independent variable and length of stay, hospital cost, patient health outcome is the dependent variable. The research design used is analysis with qualitative in-depth interviews and documentation studies. The results showed that the implementation of the clinical pathway had an impact on the length of stay, hospital costs and patient health outcomes. The implications of this research in theory will prove the impact of the implementation of research variables and managerially will further improve the service evaluation system in hospitals to improve service quality and cost efficiency.
PENYELESAIAN KREDIT MACET TERHADAP DEBITUR PADA BANK PERKREDITAN RAKYAT DEWI, SANDRA; HASNATI; SHANDY UTAMA, ANDREW
ANDREW Law Journal Vol. 2 No. 1 (2023): Vol. 2 No. 1 Juni 2023
Publisher : ANDREW Law Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61876/alj.v2i1.17

Abstract

Bank adalah lembaga keuangan yang kegiatan usahanya menghimpun uang dari masyarakat dan menyalurkan uang kepada masyarakat serta memberikan pelayanan jasa-jasa keuangan. Penelitian ini bertujuan untuk menjelaskan penyelesaian kredit macet terhadap debitur pada bank perkreditan rakyat. Metode yang digunakan dalam penelitian ini adalah penelitian hukum sosiologis. Penyelesaian kredit macet terhadap debitur pada Bank Perkreditan Rakyat tidak dilaksanakan berdasarkan perjanjian kredit antara Bank Perkreditan Rakyat dan nasabah debitur. Hambatan-hambatan dalam penyelesaian kredit macet terhadap debitur pada Bank Perkreditan Rakyat adalah kurangnya kehati-hatian pihak bank dalam melakukan analisa kredit terhadap karakter nasabah, kondisi keuangan nasabah, pekerjaan nasabah, usaha nasabah, dan jaminan kredit nasabah serta pandemi Virus Corona COVID-19 yang melanda berdampak terhadap perekonomian nasabah debitur. Upaya yang dilakukan untuk mengatasi hambatan-hambatan dalam penyelesaian kredit macet terhadap debitur pada Bank Perkreditan Rakyat adalah menyelesaikan kredit macet secara persuasif atau kekeluargaan terlebih dahulu sesuai dengan perjanjian kredit antara Bank Perkreditan Rakyat dan nasabah debitur serta mengajukan gugatan ke Pengadilan Negeri terhadap nasabah debitur yang tidak memiliki itikad baik untuk melunasi utangnya.
PELAKSANAAN HAK-HAK TENAGA KERJA AKIBAT PEMUTUSAN HUBUNGAN KERJA BERDASARKAN UNDANG-UNDANG KETENAGAKERJAAN HASNATI; DEWI, SANDRA; SHANDY UTAMA, ANDREW
ANDREW Law Journal Vol. 2 No. 2 (2023): Vol. 2 No. 2 Desember 2023
Publisher : ANDREW Law Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61876/alj.v2i2.21

Abstract

Dasar hukum yang mengatur mengenai hubungan kerja di Indonesia adalah Undang-Undang Nomor 13 Tahun 2003 tentang Ketenagakerjaan. Penelitian ini bertujuan untuk menjelaskan pelaksanaan hak-hak tenaga kerja akibat Pemutusan Hubungan Kerja berdasarkan Undang-Undang Nomor 13 Tahun 2003 tentang Ketenagakerjaan. Metode yang digunakan dalam penelitian ini adalah penelitian hukum sosiologis. 13 Pelaksanaan hak-hak tenaga kerja akibat Pemutusan Hubungan Kerja pada PT Asia Forestama Raya berdasarkan Undang-Undang Ketenagakerjaan belum terlaksana. Hambatan pertama adalah kurangnya pemahaman pekerja mengenai Undang-Undang Ketenagakerjaan. Hambatan kedua adalah kondisi keuangan PT Asia Forestama Raya saat ini sedang dalam keadaan rugi sehingga pihak perusahaan tidak mampu untuk membayar hak-hak tenaga kerja yang mengalami Pemutusan Hubungan Kerja. Hambatan lainnya adalah kurangnya pembinaan dan pengawasan yang dilakukan oleh Dinas Tenaga Kerja Kota Pekanbaru. Pada tahun 2019, Serikat Buruh Cahaya Indonesia mengajukan gugatan Perselisihan Hubungan Industrial terhadap PT Asia Forestama Raya. Selain itu, para pekerja PT Asia Forestama Raya yang mengalami Pemutusan Hubungan Kerja tanpa adanya penetapan dari Pengadilan Hubungan Industrial dapat melapor ke Dinas Tenaga Kerja Kota Pekanbaru.
STRATEGI PENYALURAN DANA PADA LEMBAGA SEDEKAH SERIBU SEHARI (S.3) DI KOTA BUKITTINGGI Hayati, Syukra; Dewi, Sandra
Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Vol. 3 No. 2 (2023): Juni: Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimbik.v3i2.527

Abstract

The background of this journal is to see the strategy for channeling one thousand a day alms funds (S.3) in Bukittinggi, whether it is in accordance with the Islamic religion in the way of distribution. The strategy for distributing funds for S.3 is to channel funds to underprivileged people or those who need assistance from S.3. The first source of funds for S.3 is one thousand alms a day by people who want to help people in need, through social media , such as Facebook, WhatsApp, Instagram and the surrounding community. These donors are people who admire and support this S.3 program. The management of the S.3 funds was entrusted to Siti Rahmayanti, who is usually called Ummi Cinto. Funds disbursed from the S.3 Program must be distributed to people in need. The purpose of this research is to find out the strategy for channeling funds to the One Thousand A Day Alms Institution (S.3) in the City of Bukittinggi.
Sinergi Pendidikan dan Kesehatan untuk Masyarakat Melalui Jalan Sehat di Nagari Kampung Tengah Fahmarita Fahmarita; Fitri Handayani; Ghina Alya Dzakwan; Ira Safira; Nasya Aulia Ramadhani; Yasypi’i Pakhiri Caniago; Sandra Dewi
Intellektika : Jurnal Ilmiah Mahasiswa Vol. 2 No. 5 (2024): September : Jurnal Ilmiah Mahasiswa
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/intellektika.v2i5.1685

Abstract

This article aims to analyze the impact of the "Jalan Sehat" program as an effort to synergize education and health for the community in Nagari Kampung Tengah. This program is a collaborative initiative between educational institutions and communities designed to raise awareness of the importance of a healthy lifestyle and basic health education. The results showed that "Jalan Sehat" succeeded in increasing community participation in physical activity, reducing levels of physical inactivity, and strengthening knowledge and awareness of the importance of health. In addition, the program has strengthened the relationship between education and health institutions, creating an environment that supports continuous learning about health. Other positive impacts include increased social interaction and sense of community among community members. Overall, it can be concluded that health walk activities have great potential to effectively integrate aspects of education and health in the community, which in turn can improve the quality of life and well-being of the community.
Analisis Peran Pemerintah dalam Mengupayakan Pencegahan Stunting Untuk Mewujudkan Sumber Daya Manusia yang Berkualitas di Kecamatan Ampek Angkek Tito Andryansyah; Sandra Dewi
Inisiatif: Jurnal Ekonomi, Akuntansi dan Manajemen Vol. 3 No. 4 (2024): Oktober : Inisiatif : Jurnal Ekonomi, Akuntansi dan Manajemen
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/inisiatif.v3i4.2943

Abstract

Study "Analysis of the Government's Role in Efforts to Prevent Stunting to Create Quality Human Resources in Ampek Angkek District". Theoretically, this study is driven by the quality of human resources, which is quite crucial in determining economic development. Since economic development follows the rise in human resources. By examining the government's involvement in trying to avoid stunting to produce excellent human resources in the Ampek Angkek sub-district which transpires in the past, data from the research field indicates the other direction. This kind of research is field case study research using a descriptive qualitative methodology which analyzes data using interview techniques, documentation and other sources carried out at the sub-district government and numerous cross-sectors in the Ampek Angkek sub-distinct. Based on the findings of the research and data analysis that has been conducted, it can be concluded that there are several shortcomings, mainly: 1. The role of government and cross-sectors has been carried out in accordance with their roles and duties, but there may be shortcomings that have not been optimal, such as uniting cross-sectors that have not been implemented or generating convergence. 2. Insufficient facilities and TPK not proportionate for the size of the region to overcome stunting cases 3. Insufficient information, understanding, or community involvement in helping to avoid stunting.
Pengaruh Lokasi Terhadap Keputusan Menjadi Nasabah di Bank BSI KCP Pasar Aur Bukittinggi Dzakiyah Suci Yuhary; Sandra Dewi
Inisiatif: Jurnal Ekonomi, Akuntansi dan Manajemen Vol. 3 No. 4 (2024): Oktober : Inisiatif : Jurnal Ekonomi, Akuntansi dan Manajemen
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/inisiatif.v3i4.3176

Abstract

This research is motivated by competition in the banking world. Where Sharia banks are required to be able to influence society with their advantages. With the support of this strategic business location, consumers can make more decisions to become customers at BSI KCP Pasar Aur Bukittinggi. The aim of this research is to find out how much influence location has on the decision to become a customer at BSI KCP Pasar Aur Bukittinggi. This research uses quantitative methods. The data collection technique uses a questionnaire. Sampling in this study used Rao Purba with a sample size of 96 people. The tests used include, Descriptive Analysis, Pre-Research Test (Validity Test and Reliability Test), Classic Assumption Test (Normality Test, Multicollinearity Test and Heteroscedasticity Test), Simple Linear Regression Analysis Test, and Hypothesis Test (t-Test, F Test and R2 test) assisted with SPSS 20. The results of this research partially show that location has a significant influence on customer decisions with a calculated value of tcount ≥ ttable (8.307 ≥ 3.380). Based on the results of research tests using simple linear regression analysis techniques, it can be stated simultaneously or together that there is a positive and significant influence with a significant F value of 0.000 ≤ 0.05. The test value of the coefficient of determination (R2) has an influence of 0.423 or 42.3% on customer decisions, while the remaining 57.7% is influenced or explained by other variables not discussed in this research.
Co-Authors , Rahmi Abdul Ghoni Abubakar, Mohammad Ade Pratiwi Susanty, Ade Pratiwi Adria Fahyumi Alfanzha Afni, Widia Khairun Afrizal Agatha Vivian Giovani, Agatha Vivian Giovani Agrina Riandani Agustina, Annisya Akhmad Darmawan Alamsyah, Ferdy Aliza Novia Rahmawati Alsyahidan Arsyad Amanda, Jelli Putra Andrew Shandy Utama andrew shandy utama, andrew shandy Andry Andry Anne Putri Annisya Agustina Ardiansah, Ardiansah Ardiansah, Ardiansah Ariani, Yuri Arlen, Fauzi Armaita Arrozi, M.F. Asri Rozak Astri, Difia Awaluddin Baginda Parsaulian Beni Rawadi Berlianto, Margaretha Pink Bintang Purba Christever, Christever Chrisvi Febriani Adha Cici Pramida Cixo Cixo Debby Sinthania Delfit Devy Winata Dewi Haryati Dewiana, Meita Dian, Wahyuni Dickson, Dickson DM, M. Yusuf Dzakiyah Suci Yuhary Endang Ruswanti Fadhilah Fitria Fadilla Putri Fadillah, Resi Fahmarita Fahmarita Fahrila Firdaus Faiza, Jennifer Anggela Faizah, Mayla Safira Fatika, Neza Fayane, Ostari Febrina, Cory Fiki Pramita Fitra Gunarti Fitri Handayani Fresia Grestiana Fyona Hadisty Ghina Alya Dzakwan Ghina Fitri Tampubolon Girsang, Andri J. Haifa Najla Amri Hakim, Fakhri Taufiqul Handayani, Reska Hani, Rahma Almira Haryanto, Totok Hasby Assidiqi Hasibuan, Eka Khairani Hasmita Hasmita, Hasmita Hasnati Hasnati, Hasnati Hayati, Syukra Helmi Helmi Henmaidi Henmaidi Henmaidi, Henmaidi Hesi Eka Puteri Hidarpa, Nana Hilmy, M. Reza Hilmy, Mohamad Reza HM, Makkah I Made Raditya Mahardika idris, Wafda Aulia Ihsan, Diky Nafisa Imelda, Rezky Indayana Febriani Tanjung, Indayana Febriani indriani monica, muthia Natasya veronica Intan Kumala Dewi Intan Muliana Rhamdhani Intan Silviana Intan Silviana Ira Paramastri Ira Safira Irsakinah, Irsakinah Ismail, Djauhar Ismail Kemala, Qori Dwi Khairunnisa, Viona Kurnia Ramadhan Kurniawan, Mario Kusumapradja, Rokiah Lara Paradilla Lathifa Asma Hayati Lisa Monica Lydia Lydia, Lydia maidawilis, maidawilis Malika Candra Kirana MARDATUL HUSNI, RISA Marlina, Vivi Mashudani, Lizda Mayasari, Destin Dwi Mela Aliani Meliza Dara Puspita Mevya, Eva Azharina MF Arrozi Adhikara MF. , Arrozi Miftahur Rahmah Miftahurrahmi Oktavia Mike Asmaria Mila Nor Elijha Mira Nila Kusuma Dewi Moh. Fachrurrozy Basalamah Mona Adria Wirda Muhammad Panji Al Gazali Muji R., Tri Septin Muliawan, Marjono Mutia Alya Surianto Nabila Rahmadani Najmi, Pyona Faddila Nasfi, Nasfi Nasution, Tasya Nasya Aulia Ramadhani Nazilla Fahira Nazillaturrahmi Niken Rika Saputri Nilam Permata Sari Nisfi Rahmadhani Nofierni, Nofierni Nofita, Alsil Novera Martilova Novera, Milya Nur fajarriah Nurfadila Oksep Adhayanto Oktaviandini, Dila Pardede, Rudi Popy Ardian Ningsih Zega Pratiwi Susanty, Ade Pratiwi, Velina Prima Minerva Putri Yulia Ningsih Putri, Anggie Kurnia Putri, Natasya Kaila Putri, Nayla Dwi Putri, Windi Elsa Rahmad, Tantri Yanuar Rahmadani Eka Putri RAHMAT SYAHNI Rahmatika, Zulfa Rahmayani, Novi Rahmi Rahmi Rahmi Rahmi Ramaita, Ramaita RESPATI, RUSVI Resty Dila Aryanti Rian Adi Pamungkas Rina Anindita Rina Mariyana Rina Panggabean Rini Andriani Riska Aulia Rita Wahidi , Kemala Rizkia, Dian Gema Roheman, Roheman Rudi Febriamansyah Sabri Sabri Safitri, Tiara Sahala Fransiskus Marbun Saputra, Muhammad Rian Saputri, Niken Rika sari, Dwi happy anggia Selfira, Lyoni Selvia Selvia Sesi Ulul Azizah Shela Kurnia Putri Sherly Oktaviani Sianturi, Yessyca Sihotang, Roma Ulina Br SRI RAHAYU Suci Ramadhani Sudiono, David Suratno, Ujang Surianto, Mutia Alya Tasya Nasution Tito Andryansyah Tri Indah Prasasti Tri Yuliana Trisna Ajan, Anggra Utama, Andrew Sandy Utama, Andrew Shady WAHYUNI, VANIA Wantu, Hasyim Mahmud Welvy Fenancy Wijaya, Sudarma Wiwit Febrina Wulanda Putri Widy Yalid Yalid Yaswinda Yaswinda Yaswirman, Yaswirman Yasypi’i Pakhiri Caniago Yesi, Hilma Yesyka Yetti Yuderna, Vivi Yuliana, Wilda Yulsyofriend, Yulsyofriend Yusep Ginanjar Zauzza Stabita Zulhelmi zulhelmi zulhelmi Zulhelmi, Zulhelmi Zulvera