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Disemadi, Hari Sutra
Universitas Internasional Batam
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : JOURNAL OF PRIVATE AND COMMERCIAL LAW

 1 
Consumer Protection of Flight Services through Corporate Social Responsibility Implementation in Indonesia Disemadi, Hari Sutra
Journal of Private and Commercial Law Vol 4, No 1 (2020): May
Publisher : Faculty of Law, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jpcl.v4i1.24252

Abstract

In Indonesia, air transportation is one type of transportation that is needed by the community in meeting their needs. Therefore, the rapid development of airlines makes competition among airline service companies, among others, provide various promotions to attract consumers to attract as many passengers as possible. However, in the implementation of service quality is still neglected by the company, which can be detrimental to consumers (passengers). This research is a normative legal research using a statutory approach and conceptual approach. The results of this study indicate that the airline service companies in protecting consumers must comply with the Consumer Protection Law and can through the implementation of CSR programs. Some CSR implementations by PT. Garuda Indonesia Regarding Consumer Protection is passenger safety, product and service information, customer complaints service, customer sound management (compliment, suggestion, complaint), and service improvement through a representative office.
Co-Authors A Janurita Tenripada A Salman Maggalatung, A Salman Abdurrakhman Alhakim Abigail Natalia Bukit Ade Borami Ju Ade Borami Ju Adristy, Baiq Shefania Afifa, Zaynulia Agustianto Agustianto Agustianto, Agustianto Ahmad Alveyn Sulthony Ananda Ahmad Rofiq, Ahmad Ainabila, Salsa Siti Aini Rahmadani Alhakim, Abdurrakhman Ampuan Situmeang Anak Agung Istri Sri Wiadnyani Anakotta , Marthsian Yeksi Anastasya Pakpahan Anastya Putri Andarini, Retno Ang Terina Angel Tng Angelica Cleryn Cesy Ani Purwanti Appludnopsanji Appludnopsanji Arief Afdala Pratito Arwa Meida Aninda Asep Syarifuddin Hidayat, Asep Syarifuddin Asiyah Jamilah Attamimi, Zeehan Fuad Auralita, Lala Aurelia, Jennifer Ayen Sephia Dhani Ayudistira Amanda Ayunda, Rahmi Azahrah, Wahida Barda Nawawi Arief Calvin Calvin Chairunnisa Chairunnisa Chornelia Ruth Lakalapai Chutia, Upankar Cindy Anggelia Cindy Kang Cindy Meissa Jovanka Sihotang Cory Bill Garden Nababan Cynthia Putri Guswandi Dandy Satyahadi Danial Gomes Dedi Jaya Defi Arika Delfi Aurelia Kuasa Delvin Delvin Denis Oxy Handika Denny Denny Denny Prasetyo Dhani, Ayen Sephia Diba, Nabilah Farah Dwi Budi Santoso Dwiki Surya Pratama Efin Efin Erni Erni Febby Amanda Pakpahan Febriyani, Emiliya Fientery Fientery Fiqqih Anugerah Fitri, Winda Fitri, Winda Fransisca Kewa Qua Garcia, Virginia Girsang, Junimart Gomes, Danial Gubanov, Konstantin Hakim, Teja Maulana Handika, Denis Oxy Hanifah Ghafila Romadona Hendryani Hendryani Heni Utari Setianingrum Henry Soelistyo Budi, Henry Soelistyo Hutauruk, Rufinus Hotmaulana Ilena Nurpavitia Indra Afgha Anjani Irwan Sugiarto Jacelyn Jacelyn Jamilah, Asiyah Jaya, Nyoman Serikat Putra Jerryen, Jerryen Jeslin Jeslin Jessca Jessca Jessca, Jessca Jessica Sim Joel Jordan Tobing Jonkarlo, Edson Junior Ikhlas Kang, Cindy Karim, Justin Joy Kartika Sasi Wahyuningrum Kelvin Jonatan Kendry Tan Khelvin Risandi Kholis Roisah Kurniawan, Syukri Lau, Suryasan Lee, Michelle Lidia Kando Br Gea Lie, Cindie Lu Sudirman Lu Sudirman Lu Sudirman Lu Sudirman Lu Sudirman Lu Sudirman M. Rahmat Hidayat Mahfudzotin Nikmah Malau, Hotmaulina Manurung, Kevin John Paul Marsellia, Dini Marsudi, Irvan Ricardo Mawarni Mawarni Mawarni Mawarni Melani Melani Merizqa Ariani Metta Noviani Muhammad Deovan Reondy Putra Muhammad Deovan Reondy Putra Muhammad Ikhsan Kasturi Muna Ulya Mustamin, Wiranto Nadia Carolina Weley Nadia Carolina Weley Nadia Carolina Weley Nadia Lysion Naila Mataya Dinanthi Ninne Zahara Silviani Nisa Nurfitri Nopiana Nopiana Novi Wahyu Riwayanti Novi Wira Sartika Zebua Novika, Giofanni Dian Novit Cahyesi Duha Nur Rochaeti, Nur Nurfitri, Nisa NURLAILY, NURLAILY Nurul Istiqomah Nyoman Serikat Putra Jaya Oda Ignatius Besar Hariyanto, Oda Ignatius Besar Olivia, Devrina Oshin Maretha Napitupulu Paramita Prananingtyas Park, Jihyun Pramudya Wardhana, Raka Pratama, Angkat Poenta Puteri Ariesta Nadia Putra Jaya, Nyoman Serikat Putri, Arya Salsabila Auliana Putri, Tasya Raehan Annisa Putunezar, Shaeku Rafif Shagufta Rahman, Maria Puteri Rahmi Ayunda Raihan Radinka Yusuf Ranty Angriyani Harahap Regent Regent, Regent Reni Putri Anggraeni Revlina Salsabila Roselvia Rifqi Arrafif Rindiyani, Monica Romadona, Hanifah Ghafila Royce, Charles Rudolf Haiti Rufinus Hotmaulana Hutauruk Rufinus Hotmaulana Hutauruk Rusdiana, Shelvi Ryan Wijaya, Ryan Sahuri Lasmadi Satyahadi, Dandy Selina, Selina Shaleh, Ali Ismail Sholahuddin Al-Fatih Sihombing, Dame Afrina Silviani, Ninne Zahara Sirait, Regina Ulianna Situmeang, Ampuan Situmeang, Ampuan Sofia Sofia, Sofia Stan ley Stefanus Imanuel Malik Steven Steven Sudirman, Lu Sudirman,, Lu Sujati Winata, Agung Sulastri Sulastri Suryasan Lau Syasya Tri Puspita Dewi Syukri Kurniawan Tampubolon, Theresia Tan, David Tan, Kendry Tan, Sebastian Tan, Winsherly Tania, Stephanie Taniady, Vicko Tobing, Joel Jordan Tomi Suhendra Pardede Trifena Pang Udu, Jericho Velany Kosasih Verlina Verlina Vicko Taniady Weley, Nadia Carolina Wilton Goh Winarso, Teguh Winda Fitri Windi Afdal, Windi Winnie Stevani Yongkie Yongkie Yunus, Nur Rohim Yusro, Mochammad Abizar Yusuf, Raihan Radinka Zakiyah, Ninik