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Bambang Irawan
Universitas Mulawarman
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PENGARUH DOMINAN E-GOVERNMENT QUALITY BERBASIS APLIKASI DISDUKCAPIL TERHADAP KEPUASAN MASYARAKAT KECAMATAN TANJUNG REDEB KABUPATEN BERAU Sari, Vita Komala; Irawan, Bambang; Zulfiani, Dini
Jurnal Administrative Reform Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i1.12960

Abstract

The purpose of this research is to identify the indicators of e-government quality that mostly affect the people satisfaction on using the Disdukcapil Berau app at Berau, Tanjung Redeb regency. The research method used in this research is associative research with quantitative approach. Therefore the variables about e-government quality used in this research are: Content, Privacy, Usability, Quality, Accesibility, and Citizen engagement. The variables of people satisfaction in this reseach are: Terms,System, mechanism and procedur, Finishing time, Cost/fee,Competent and administrator habit, Report handling, feedback and suggestion, and Facilities and infrastructure. Data collecting method use is online survey which is googleform, literatur research and documentation with sampling method by doing proportional sampling from the apps user at Tanjung Redeb regency which is managed to get 99 responder. Analysis testing using validity test and reliability test, and standardized coefficients with the help of SPSS apps for windows v25. The result of the research can be said that the indication of e-government quality which mostly affect the people’s satisfaction is quality with a 0,330 value.
KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN KARANG ASAM ILIR KOTA SAMARINDA Chairi, Minal; Irawan, Bambang; Rande, Santi
Jurnal Administrative Reform Vol 11, No 1 (2023): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v11i1.9877

Abstract

This article wants to describe the quality of public services in the Karang Asam Ilir Village Office, Sungai Kunjang District. A qualitative approach with a descriptive research model as a research method. Interviews, observations, and field studies were used to obtain research data which were then analyzed using an interactive data analysis model. Testing the validity of the data is done by testing the reliability and validity of the data. In general, the quality of public services in Karang Asam Ilir Village is good. Three of the five dimensions of service quality have fulfilled the requirements of good public service. The dimensions that have been achieved include the dimensions of assurance, responsiveness, and empathy. The other two dimensions have not been achieved, namely the dimension of reliability and the dimension of physical or tangible evidence. Supporting factors consist of SOP, Collaboration with Related Services, Budget Availability, and Employee Rolling System. Inhibiting factors aspects of human resources, facilities and infrastructure.Keyword : service quality, physical evidence, reliability, assurance, responsiveness, empathy
Efektivitas Program Bebas Kuota Internet di Kota Bontang Darmawan , Ade; Irawan, Bambang; Daryono, Daryono
Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Vol. 6 No. 1 (2024): Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP)
Publisher : Program Studi Administrasi Publik Universitas Muhamamdiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jmpkp.v6i1.5539

Abstract

Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis progran bebas kuota di Kota Bontang serta untuk mengidentifikasi dan menganalisis faktor penghambatnya. Penelitian ini merupakan jenis penelitian kualitatif yang dilaksanakan di Kota Bontang. Fokus Penelitian mengacu pada ketepatan sasaran program, sosialisasi program, tujuan program, pemantauan program serta faktor penghambatnya. Data diperoleh menggunakan teknik wawancara, observasi dan dokumentasi, dianalisis menggunakan model analisis interaktif pada tahap reduksi data, penyajian dan penarikan kesimpulan. Hasil penelitian membuktikannya bahwa secara keseluruhan efektivitas program bebas kuota di Kota Bontang kurang efektif walaupun dalam ketepatan sasaran program pelaksanaannya sudah tepat sasaran dan efektif dalam menyediakan akses internet gratis bagi masyarakat, namun dalam hal pemasangan lokasi hotspot belum sepenuhnya tepat sasaran dan efektif dikarenakan masih terdapat hotspot yang harus direlokasi. Kemudian dalam sosialisasi program belum efektif dengan menggunakan berbagai media. Selanjutnya pada tujuan program sudah efektif karena mampu mencapai tujuan yang diharapkan yaitu memberikan akses internet gratis bagi masyarakat di ruang publik. Kemudian dalam pemantauan program belum efektif baik secara fisik ke lapangan ketika ada gangguan maupun non fisik melalui Dashboard ISP. Adapun faktor penghambat program bebas kuota di Kota Bontang yaitu pemasangan dan pengelolaan hotspot belum optimal serta SDM masih terbatas.
MULTI-STAKEHOLDERS GOVERNANCE IN SOCIAL SCIENCE DISCIPLINE: A SYSTEMATIC LITERATURE REVIEW Taufik, Mohammad; Rahmat, Al Fauzi; Irawan, Bambang; Akbar, Paisal
Natapraja Vol. 9 No. 1 (2021): Dynamic Policy
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jnp.v9i1.36886

Abstract

Multi-stakeholders governance (MSG) is a new governance design that involves many experts from multiple stakeholders to participate in dialogue, decision-finding (and possibly decision-making) and solution to common problem that occur. This article aims to analyze and identify topics on multi-stakeholder governance with a focus on social science disciplines. In particular, this article takes qualitative research with a literature study approach. The approach adopted in this paper consists of an initial selection of articles based on keywords of "multi-stakeholder governance" in social science disciplines in the Scopus database - limited to titles, abstracts, keywords, and in English and using articles published from early to 2020. Several stages are then identified; The first stage is analyzing the number of citations and analysis by country, and analysis of cumulative citations. The second stage analyzes the primary approaches, strategies, and scope used in MSG learning. Finally, the primary topic analysis of several previous studies on MSG. Therefore, the study results illustrate that there are eleven main topics in MSG in social science disciplines; some of the propositions on these topics are summarized.
E-Retribusi Pasar di Pasar Sanggam Adji Dilayas Kabupaten Berau Kalimantan Timur Irawan, Bambang; Tiani, Lilis
JURNAL ILMIAH ILMU ADMINISTRASI Vol. 13 No. 1 (2023): Jurnal Ilmiah Ilmu Administrasi
Publisher : UNIVERSITAS ISLAM SYEKH YUSUF

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33592/jiia.v13i1.3293

Abstract

Penelitian ini bertujuan untuk mendeskripsikan bagaimana pelaksanaan e-retribusi di Pasar Sanggam Adji Dilayas Kabupaten Berau. Jenis penelitian yang digunakan merupakan penelitian kualitatif, dengan fokus penelitian yaitu pelaksanaan e-retribusi. Sumber data diperoleh menggunakan teknik purposive sampling dan snowball sampling. Pengumpulan data dilakukan dengan observasi, wawancara, dan dokumentasi. Adapun teknik analisis data menggunakan model interaktif dari Miles dan Huberman. Hasil penelitian menunjukkan bahwa pelaksanaan e-retribusi pasar tidak efektif dari aspek peningkatan PAD Kabupaten Berau, hal ini dikarenakan pada tahap sosialisasi yang dilakukan kurang maksimal. Kemudian tahap pembuatan e-retribusi ditemukan kurangnya koordinasi dan tidak adanya SOP. Pada tahap penarikan e-retribusi menggunakan EDC hanya berjalan tiga bulan, kemudian penggantian sistem ditahun 2022 e-retribusi oleh BPD Kaltimtara dengan menggunakan aplikasi dan transaksi jual beli dengan menggunakan QRIS, namun presentase pengguna masih rendah. Selanjutnya pada tingkat kesadaran pedagang dalam membayar retribusi baik secara non tunai maupun tunai masih rendah namun tingkat kesadaran tenaga penarik retribusi sudah baik, temuan lain penelitian ini adalah dalam pelaksanaanya e-retribusi tidak dapat mengakomodasi pembayaran tunggakan
Analysis of Twitter's Function as a Media communication of Public Transportation Mohammad Jafar Loilatu; Bambang Irawan; Salahudin Salahudin; Iradhad Taqwa Sihidi
Jurnal Komunikasi Vol. 13 No. 1 (2021): Jurnal Komunikasi
Publisher : Fakultas Ilmu Komunikasi Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jk.v13i1.8707

Abstract

Social media plays a significant role in public services, one of which is public transport, while social media often promotes active participation and makes cities more adaptive by using social media. Public transport in Jakarta uses social media as a form of public contact in the provision of services. This study looks at the role of Jakarta's transport social media in delivering excellent information, this research looks at social media twitter accounts consisting of Mass Rapid Transit (MRT), Light Rapid Transit (LRT) and Bus Rapid Transit (BRT) accounts. The method used in this research is a quantitative approach to text analysis focused on Nvivo analysis methods. The phases of analysis using Nvivo begin with: (1) collection data, (2) import data, (3) coding data, (4) data classification, and (5) display data. The findings of this study replied that the social media twitter role in public transport in Jakarta has information features such as: disability rights information, route changes, traffic jams and services. The information provided by the MRT, LRT and BRT twitter social media accounts depends on the activeness of the Twitter social media so that the information can be acknowledged by users of public transport. The flow of information generated by the MRT, LRT and BRT social media accounts through; (1) data sources, (2) collection data, (3) responses, and (4) public information provided by each Twitter account. Media sosial memiliki peran yang besar dalam pelayanan publik salah satunya transportasi publik, media sosial juga mendorong interaksi menjadi aktif dan menjadikan kota lebih adaptif dengan menggunakan media sosial. Transportasi publik Jakarta menggunakan media sosial sebagai alat komunikasi publik dalam memberikan pelayanan. Penelitian ini melihat fungsi media sosial transportasi Jakarta dalam memberikan informasi pelayanan, analisis ini melihat akun media sosial twitter yang terdiri dari akun Mass Rapid Transit (MRT), Light Rapid Transit (LRT) dan Bus Rapid Transit (BRT). Metode dalam penelitian ini menggunakan pendekatan kuantitatif text analysisberbasis software dengan tools analisis Nvivo. Tahapan analisis menggunakan Nvivo dimulai dengan; (1) capturing data, (2) import data, (3) coding data, (4) klasifikasi data, dan (5) display data. Hasil dari penelitian ini menjawab bahwa fungsi media sosial twitter pada transportasi publik Jakarta memiliki karakteristik informasi seperti; informasi tentang hak disabilitas, perubahan rute, kemacetan, dan pelayanan. Informasi yang diberikan oleh akun media sosial twitter MRT, LRT, dan BRT bergantung pada keaktifan media sosial twitter, sehingga informasi tersebut dapat diterima oleh pengguna transportasi publik. Alur informasi yang disampaikan oleh akun media sosial MRT, LRT dan BRT melalui; (1) data sources, (2) processing data, (3) respon dan (4) informasi publik yang disampaikan oleh masing-masing akun twitter.
PENYEBARAN INFORMASI VAKSINASI MELALUI TWITTER OLEH PEMERINTAH KOTA SAMARINDA DAN KOTA BALIKPAPAN PADA MASA PANDEMI COVID-19 pratama, rizky; Senobaan, Riska Tipa; Ramdanis, Sapril Nurul; Cornelia, Geby; Irawan, Bambang
Jurnal Paradigma Vol 13, No 2 (2024): JURNAL PARADIGMA
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jp.v13i2.13592

Abstract

Pandemi COVID-19 memberikan tantangan bagi Pemerintah untuk memaksimalkan teknologi informasi. Pandemi COVID-19 telah memasuki masa pemulihan dengan dilaksanakannya vaksinasi. Vaksinasi sangat penting sebagai kebutuhan utama masyarakat di masa New Normal. Oleh karena itu, penyebaran informasi pelaksanaan vaksinasi dengan memanfaatkan kemajuan teknologi informasi melalui Twitter menjadi penting. Melalui Twitter, Pemerintah dapat menyebarkan informasi yang mencakup empat aspek informasi yang harus disediakan dan diumumkan oleh Pemerintah pada UU Nomor 14 Tahun 2008. Penelitian ini bertujuan untuk melihat bagaimana penyebaran informasi vaksinasi COVID-19 melalui media sosial, Twitter, Kota Samarinda. Pemerintah, dan Pemerintah Kota Balikpapan. Penelitian ini menggunakan pendekatan kualitatif dengan analisis data menggunakan software NVivo 12 Plus. Data tersebut diperoleh melalui akun Twitter @ppid_smr dan @PemkotBPN. Hasil penelitian menyimpulkan bahwa pada masa pandemi COVID-19, akun Twitter Pemerintah Kota Samarinda dan Pemerintah Kota Balikpapan telah melakukan sosialisasi informasi vaksinasi kepada masyarakat dengan baik. Meski terdapat perbedaan intensitas kicauan kedua akun tersebut, namun akun Twitter Kota Samarinda dan Kota Balikpapan telah memenuhi tiga aspek penyebaran informasi yang wajib disediakan dan diumumkan pada UU Nomor 14 Tahun 2008.
EFEKTIVITAS APLIKASI PENDAFTARAN ANTRIAN PASPOR ONLINE DI KANTOR IMIGRASI KELAS 1 TPI (TEMPAT PEMERIKSAAN IMIGRASI) KOTA SAMARINDA PROVINSI KALIMANTAN TIMUR Harmitalia, Mita; Irawan, Bambang; Khaerani, Thalita Rifda
Jurnal Ilmu Administrasi Negara (JUAN) Vol 10 No 1 (2022): Juni, 2022
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v10i1.3779

Abstract

Currently, the world is experiencing an era of disruption. This encourages changes in public sector business processes that impact old business models that must be adapted to the times, so service ideology must also follow the technological era. This study aimed to analyze the effectiveness of using an online registration application at the Kantor Imigrasi Kelas I TPI Samarinda. The method used in this study uses a qualitative descriptive approach with observation, interviews, and documents techniques. It uses the Mary de Chesnay Qualitative Data analysis model with the stages of data collection, raw data description, data reduction, data categorization, and constructing categorical relationships. The results showed that the implementation of APAPO at the Kantor Imigrasi Kelas 1 TPI Samarinda has been running effectively. This is illustrated by the absence of queues, the quota of passport applicants at APAPO provided is always available, and there is no brokering practice. APAPO outreach has been held through social media such as Instagram, Facebook, Twitter, and on print media in the form of newspapers, brochures, pamphlets, banners, and display screens. The existence of APAPO at the Kantor Imigrasi Kelas 1 TPI Samarinda really helps the community be more effective in making passports and becomes more efficient because it saves time and costs compared to before using the offline queue. Another finding that is no less important is that there are inhibiting factors in applying APAPO. At the same time, the obstacles are network quality constraints, applications that sometimes error, websites that cannot be reached to register online, and APAPO, which can only be uploaded via mobile phones with the Android system and literacy. Digital society is still low.
Policies for controlling the covid-19 pandemic through social media communications by the East Kalimantan provincial government Irawan, Bambang
International Journal of Communication and Society Vol 4, No 1 (2022): June 2022
Publisher : Association for Scientific Computing Electrical and Engineering (ASCEE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31763/ijcs.v4i1.459

Abstract

During the Covid-19 outbreak, social media became the home for all sources of information for the use of social media due to limited public activities outside. Social media can be used well with innovation and information conveyed to the public; the public uses social media as a general information channel, especially Twitter. This study aims to find information related to the Covid-19 pandemic control policy through social media communication by the East Kalimantan Provincial Government. This study uses a qualitative method, QDA Miner or qualitative data analysis miner Nvivo 12 Plus, which analyzes content, network, and word cloud. The two Twitter accounts that are the source of data in this study are the official account of the Provincial Government of East Kalimantan @Pemprov_Kaltim, and the official account of the Office of Communication and Information Province East Kalimantan @Kominfokaltim. The findings of this study indicate that the Twitter social media account of the East Kalimantan Provincial Government has a function as a crisis mitigation and management tool. Twitter's social media account with high intensity is the @kominfokaltim account with a difference in the number of tweets that is not much different from the @Pemprov_Kaltim account and the monthly Twitter intensity of the @kominfokaltim Twitter social media account, which is more intense every month in providing information. Information content based on analysis using Nvivo 12 Plus shows that the information conveyed during the Covid-19 outbreak is directly related to policies for handling and growing Covid-19 cases in East Kalimantan.
Community Governance for Coastal Empowerment in Bintan Regency: Challenges and Strategies Alfiandri, Alfiandri; Rivai, Nur Ilmiah; Darmawan, Eki; Irawan, Bambang
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.57681

Abstract

This study explores community governance within the context of coastal community empowerment policies in Bintan Regency. The research employed a qualitative approach, utilizing in-depth interviews and participatory observation to collect data. The findings indicate that community governance plays a central role in the empowerment policies, characterized by active community participation in decision-making and the implementation of empowerment programs. However, the study also identifies challenges, such as conflicts of interest among stakeholders, limited private sector involvement, and insufficient understanding of community roles in the empowerment process. To address these issues, collaboration between the government, community, and private sector is crucial to foster an environment conducive to sustainable and effective community governance. The research further emphasizes the importance of social institutions, such as non-governmental organizations, traditional institutions, and religious organizations, in strengthening community participation. The findings aim to enhance the understanding of community governance's significance in coastal community empowerment policies and provide policy recommendations to improve its effectiveness in Bintan Regency.
Co-Authors Abdul Mufid Abdullah Karim Abdullah Karim Achmad Djumlani Achmad Fikri Achmad Nurmandi Achmad Nurmandi Adam Idris Agustinus Lejiu Ajeng Pratiwi Alfiandri Alfiandri Alfiandri, Alfiandri Amelia Putri Dewi Nilam Sari Ananda, Alfin Andi Hafidz Khanz Andi Nur Pratiwi Fatmala Annisa Saskia Saputri Anthonius Margono Ardian Nugraha Putra Arief Bandoro Sigit Arieyasmieta, Wildan Lutfi Arisandi, Bobi Axel Prasetyo Sudiro B, Nuryadi Badarita, Badarita Bambang Suharno Bato, Bulan Erika Cathas Teguh Cathas Teguh Prakoso Chairi, Minal Charles Raymond Jeffrey Christover, Deandlles Cin, Muksin Cornelia, Geby Dan Buntu Paranoan Darmawan , Ade Daryono Daryono, Daryono Dayutama, Theodorus Dedy Miswar Didik Bagus Setiawan Dini Zulfiani Djumadi . Dyah Mutiarin Dyah Rahayuning Perwitasari Eki Darmawan Eko Priyo Purnomo Endang Nurcahyani Enos Paselle Enos Paselle Erizal Eva Sri Handayani Pongtuluran Fajar Apriani Farhanuddin Jamanie Finnah Fourqoniah Fransiska Xeviria Gea Cita Meiratri Guspani, Reta Gusti Naufal Rizky Perdana Hapidah, Hapidah Harmitalia, Mita Hartutiningsih . Hasse Jubba Hendra Wibowo Hului Hendra Wibowo Hului Heryono Susilo Utomo Hidayat, Muhammad Nizar Ibrahim, Adil Hasan Ibrahim, Adil Hassan Idris, Adam Indarto, Kus Iradhad Taqwa Sihidi Irwansyah JAHIRUDIN, JAHIRUDIN Kezia Arum Sary Khair . Khairina, Etika Kus Indarto Kus Indarto Kus, Indarto Lidya Lin Purwanti Lisdawati Lisdawati Loilatu, Mohammad Jafar M Ghiffari Ramadhan Mappaelo Maradona Abdullah Masjaya . Masjaya Masjaya Mochammad Iqbal Fadhlurrohman Mohammad Taufik Mohammad Taufik Mohammad Taufik Muhammad Hidayat Muhammad Ilham Effendy Muhammad Nizar Muhammad Noor MUHAMMAD REZA FAHLEVY Muhammad Zaini Murni Murni Naila Hayati Azzaki Najahatul Hananah Nova Sintia Dewi Sitorus Nur Fitriyah Nur Ilmiah Rivai Oktaviani, Ratna Paisal Akbar Pande Made Kutanegara Pidesia . Poppy Andriany Pratama, Rizky Putri, Tasya Kamila r. Patmiarsih Rahmat, Al Fauzi Ramdanis, Sapril Nurul Rande, Santi Rande, Santi Ratih Wirapuspita Wisnuwardani Reza Laksana Putra Rini merliana, Setia Rismayana . Rita Kalalinggi Riyan Ningsih Rizka, Yola Rizky Reynaldi Rochmah Agustrina Rodiatul Jannah Rohmah, Ainun Nimatu Rusdiansyah Rusdiansyah Said Amaddin Saipul Saipul Saipul Saipul, Saipul Salahudin Salahudin Samuel ., Samuel Sandy Dwi Prasetyo Sari, Vita Komala Sarkani Sarkani Satrisno, Hengki Senobaan, Riska Tipa Siti Triaminingsih Sonny Sudiar, Sonny Subhaini Jakfar Sugeng Supriadi, Sugeng SUMADI SUMADI Sumardi . Surpendi . Susilo Utomo, Heryono Syahrani . Syaifurrahim Azhari Thalita Rifda Khaerani Tiani, Lilis Tito Winnerson Sitanggang, Tito Winnerson Tjokro Prasetyadi, Tjokro Totalia, Sherly Sustantien Tundjung Tripeni Handayani, Tundjung Tripeni Yaen Miftakhul Laily yassier arafat Yofita Sandra Yohani . Yulia Prihartini Zhikry Fitrian Zulkifli, Zarina Zuly Qodir