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All Journal Jurnal Pendidikan Vokasi Jurnal Penelitian dan Evaluasi Pendidikan E-Journal Home Economic and Tourism Jurnal Pendidikan Teknologi dan Kejuruan JTEV (Jurnal Teknik Elektro dan Vokasional JOIV : International Journal on Informatics Visualization Jurnal Organisasi Dan Manajemen JURNAL PENDIDIKAN TAMBUSAI International Journal of Educational Dynamics (IJEDS) Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI Ensiklopedia Education Review Altasia : Jurnal Pariwisata Indonesia Jurnal Pendidikan dan Keluarga Journal of Applied Engineering and Technological Science (JAETS) Tourism: Jurnal Travel, Hospitality, Culture, Destination, and MICE International Journal of Demos Dinasti International Journal of Digital Business Management Jurnal Manajemen Pelayanan Hotel Community Development Journal: Jurnal Pengabdian Masyarakat Didaktik : Jurnal Ilmiah PGSD STKIP Subang Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Kajian Pariwisata dan Bisnis Perhotelan Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Global Research on Tourism Development and Advancement (GARUDA) JELAJAH: Journal of Tourism and Hospitality Home Journal : Hospitality and Gastronomy Research Journal Jurnal Pendidikan dan Perhotelan Jurnal Pariwisata Nusantara YASIN: Jurnal Pendidikan dan Sosial Budaya Gema Wisata Nawasena: Jurnal Ilmiah Pariwisata International Journal of Management and Business Economics Jurnal Penelitian Ilmu Pendidikan Indonesia Journal of Business on Hospitality and Tourism Journal of Multidisciplinary Science: MIKAILALSYS Jurnal Sains Terapan Pariwisata Jurnal Manajemen Pariwisata dan Perhotelan Jurnal Manajemen dan Pemasaran Digital Journal of Authentic Research Jurnal Transformasi Bisnis Digital JURNAL BUANA Journal of Multidimensional Management Jurnal Ragam Pengabdian Jurnal Cendekia Ilmiah Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Brilliant International Journal of Management and Tourism Academia Open
Feri Ferdian
Universitas Negeri Padang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Veterinary Other

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Efektivitas Platform Media Sosial dan Kolaborasi Influencer dalam Komunikasi Pemasaran Pariwisata Kota Padang Frisca Sasri Dwitama; Feri Ferdian; Yasri; Elida
Jurnal Manajemen dan Pemasaran Digital Vol. 4 No. 3 (2026): Jurnal Manajemen dan Pemasaran Digital (Juli - September 2026)
Publisher : Siber Nusantara Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpd.v4i3.700

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas penggunaan platform media sosial dan kolaborasi influencer dalam komunikasi pemasaran pariwisata Kota Padang. Transformasi digital telah mengubah paradigma pemasaran destinasi wisata dari model konvensional menuju ekosistem digital yang partisipatif dan berbasis interaksi sosial. Menggunakan pendekatan studi literatur dan analisis data sekunder, penelitian ini mengkaji peran Instagram, TikTok, dan YouTube sebagai saluran promosi, pembentuk citra destinasi, serta medium interaksi antara pemangku kepentingan pariwisata dan wisatawan. Hasil analisis menunjukkan bahwa media sosial berkontribusi signifikan terhadap peningkatan kunjungan wisatawan, yang tercermin dari data Dinas Pariwisata Kota Padang yang mencatat peningkatan kunjungan dari 2.855.135 (2022) menjadi 3.660.947 (2023). Efektivitas promosi melalui media sosial diukur menggunakan EPIC Model (Empathy, Persuasion, Impact, Communication), yang menunjukkan kategori "efektif" pada seluruh dimensi dengan skor tertinggi pada dimensi dampak (477). Kolaborasi influencer terbukti memperkuat kredibilitas pesan dan menjangkau audiens yang lebih tersegmentasi, dengan kontribusi pengaruh media sosial terhadap keterlibatan wisatawan mencapai 57,5%. Penelitian ini merekomendasikan penguatan kapasitas digital pelaku pariwisata, pengembangan creative hub lokal, serta penyusunan pedoman etika promosi dan manajemen kapasitas destinasi untuk mendukung pariwisata berkelanjutan di Kota Padang.
Pengaruh Customer Experience terhadap Repurchase Intention dengan Brand Trust sebagai Mediating Variabel di Monochrome Coffee & Kitchen Kota Padang Nova Kurnia Julisri Markis; Feri Ferdian; khairani Saladin; Rian Surenda
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 5 No 1 (2024): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v5i1.57572

Abstract

This research is motivated by the discovery of issues related to the low percentage of repurchase intention among customers of Monochrome Coffee & Kitchen in Kota Padang. Complaints about customer dissatisfaction with the products, services, facilities, and the lack of confidence in the 19 Monochrome brand itself have resulted in a reluctance to repurchase products and services at Monochrome Coffee & Kitchen. The aim of this research is to analyze the impact of customer experience on repurchase intention with brand trust as a mediating variable at Monochrome Coffee & Kitchen in Kota Padang. This research is a quantitative type with a causal associative approach, utilizing purposive sampling method, and involving 265 respondents. The data collection method involves distributing questionnaires to respondents based on a Likert scale that has been tested for validity and reliability. Data analysis is conducted using SPSS and SEM (PLS). From this research, it is found that customer experience is categorized as fairly good with a percentage of 59%, repurchase intention is categorized as fairly good with a percentage of 52%, and brand trust is categorized as good with a percentage of 44%. The research results can be observed from the t-statistic and p-values based on SEM (PLS) data analysis, which concludes that customer experience (X) has a significant influence on repurchase intention (Y), customer experience (X) has a significant influence on brand trust (Z), brand trust (Z) has a significant influence on repurchase intention (Y), and customer experience (X) has a significant influence on repurchase intention (Y) through brand trust (Z) as a mediating variable. This implies that all hypotheses in this research are accepted.
Enhancing Career Readiness of Hospitality Management Students through English Communication Skills and Project-Based Learning in Higher Education Feri Ferdian; Yulia Efnawati; Eka Mayasari; Vischa Mansyera Pratama
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 3 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i3.84872

Abstract

The study aimed to examine the influence of English communication skills on career readiness among hospitality management students, as well as the moderating role of Project-Based Learning (PJBL) in this relationship. The population in this study consisted of higher education students at Universitas Negeri Padang. Data collected from 108 valid respondents were analyzed using statistical tests, including correlation and moderation regression analysis. The findings revealed that English communication skills positively and significantly influence career readiness among hospitality management students. Furthermore, the implementation of Project-Based Learning (PJBL) was found to have a significant moderating effect on the relationship between English communication skill and career readiness. However, the interaction effect was negative, indicating that a higher level of Project-Based Learning (PJBL) implementation slightly weakens the direct influence of English communication skills on students’ career readiness. These findings provide several important theoretical and practical implications for enhancing students’ career readiness in higher education, emphasizing the integration of communicative competence and experiential learning through Project-Based Learning (PJBL).
Pengaruh Pengawasan dan Komitmen Kerja Terhadap Kinerja Karyawan di Hotel Tentrem Yogyakarta Icha Rizal; Feri Ferdian; Fran Serano Andres
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 7 No 1 (2026): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v7i1.91772

Abstract

The objective of this study is to examine the impact of supervision and work commitment on employee performance at Hotel Tentrem Yogyakarta. A quantitative reseacrh approach utilizing a survey method was employed. Data collection was concuted via questionnaires, with a sample consisting of 152 employees from Hotel Tentrem Yogyakarta. Descriptive analysis results indicate that the supervision variable falls into the very good category with a mean score of 4,30, the work commitment variable falls into the very good category with a mean score of 4,37, and the employee performance variable falls into the very good category with a mean score of 4,38. Data analysis involved descriptive statistics, instrument testing, classical assumption testing, multiple linear regression analysis, and hypothesis testing-specifically the T-test, F test, and the measurement of the coefficient of determination (
The Role of RIPPDA in Sustainable Tourism Destination Management in West Sumatra: A Case Study of Tourism Policy Belly Rozano; Retnaningtyas Susanti; Yuliana Yuliana; Feri Ferdian
Dinasti International Journal of Digital Business Management Vol. 7 No. 3 (2026): Dinasti International Journal of Digital Business Management (April-May 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i3.6730

Abstract

Tourism is one of the strategic economic sectors in West Sumatra Province, yet its development continues to face challenges in sustainable destination management. This study aims to analyze the role of the Regional Tourism Development Master Plan of West Sumatra Province in managing tourism policies. The research object is tourism policy management in West Sumatra Province. This study employed a qualitative approach through document analysis and interviews, with the researcher acting as the main instrument. The findings indicate that the Regional Tourism Development Master Plan has formulated policies focused on environmentally friendly infrastructure development, culture-based tourism, and community empowerment. However, policy implementation still encounters obstacles, including weak coordination among government institutions, limited budget allocation, and low community participation. Despite these challenges, the Regional Tourism Development Master Plan has substantial potential to support sustainable tourism management if implemented effectively. Therefore, strong synergy among government stakeholders and a high level of commitment are essential to optimize tourism policy management and ensure sustainable tourism development in West Sumatra Province
The Effect of Internship Experience on Work Readiness among Hospitality Management Students at Universitas Negeri Padang Yanza, Nauval Afif; Ferdian, Feri
Journal of Authentic Research Vol. 5 No. 2 (2026): May
Publisher : LITPAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/rgymd384

Abstract

This study examines the association between internship experience and work readiness among students of the D-IV Hospitality Management Study Program at Universitas Negeri Padang, class of 2022. Although prior studies have generally confirmed that internships improve employability and career readiness, limited empirical evidence explains this relationship in a vocational hospitality program where students report very high readiness but only a small proportion enter work immediately after internship completion. Using a quantitative descriptive and associative survey design, this study involved 100 students selected from a population of 132 internship participants through simple random sampling based on the Slovin formula with a 5% margin of error. Data were collected using a structured five-point Likert questionnaire consisting of 15 internship-experience items and 12 work-readiness items. Internship experience was measured through work knowledge, work skills, adaptive attitude, work attitude, and understanding of the work environment, while work readiness was measured through skills, knowledge, understanding, and personality attributes. Instrument testing showed that all items were valid, with Cronbach’s alpha values of 0.948 for internship experience and 0.956 for work readiness. Descriptive results indicated that internship experience was very good (M = 4.4393) and work readiness was also very good (M = 4.3033). Simple linear regression using total variable scores showed that internship experience significantly predicted work readiness (B = 0.645, t = 8.643, F = 74.699, p < 0.001, R2 = 0.433). The findings imply that structured, relevant, and supervised internship programs are important for strengthening students’ workplace knowledge, technical and communication skills, professional adaptation, and confidence, but work readiness should also be supported through career preparation, mentor quality, curriculum alignment, and post-internship transition strategies.
Impact of Supervision and Workload on Internship Performance of Hospitality Students Nizam, Syahrul; Ferdian, Feri
Journal of Authentic Research Vol. 5 No. 2 (2026): May
Publisher : LITPAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/zgnarv35

Abstract

This study examines the effects of supervision and workload on the internship performance of hospitality students. The study is grounded in the need to strengthen vocational higher education internship programs, particularly in hospitality settings where students are placed in hotels with different operational standards and are expected to perform simultaneously as learners and temporary workplace participants. Internship performance was measured through accuracy, work results, speed, and target achievement; supervision through monitoring, observation, and feedback; and workload through task quantity, work time, and physical and mental demands. The study employed a quantitative causal-associative design involving 97 internship students from the 2022 cohort of the D-IV Hospitality Management Study Program at Padang State University. Data were collected using a five-point Likert questionnaire consisting of 30 items. Instrument testing confirmed validity for all items, with corrected item-total correlations ranging from 0.650 to 0.915 for supervision, 0.716 to 0.878 for workload, and 0.601 to 0.911 for internship performance. Reliability was also strong, with Cronbach's Alpha values of 0.945, 0.918, and 0.956, respectively. The results show that supervision and workload simultaneously have a significant effect on internship performance (F = 15.355; p < 0.001). Partially, supervision has a positive and significant effect (B = 0.441; p = 0.004), and workload also has a positive and significant effect (B = 0.312; p = 0.042). The coefficient of determination (R Square = 0.246) indicates that supervision and workload explain 24.6% of the variation in internship performance. These findings imply that universities and hospitality industry partners should strengthen structured supervision and ensure that internship workloads remain proportional to students' learning capacity.
Optimasi Manajemen Laboratorium Perhotelan melalui Sistem Terintegrasi (SILAPAR) Nidia Wulansari; Feri Ferdian; Feriantano Sundang Pranata; Hendri Azwar
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 5 No. 1 (2026)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v5i1.1172

Abstract

Digitalisasi pengelolaan laboratorium menjadi langkah strategis dalam meningkatkan efisiensi operasional dan kualitas layanan di pendidikan tinggi, namun pada Laboratorium Program Studi Manajemen Perhotelan Universitas Negeri Padang masih ditemukan permasalahan berupa proses manual yang memerlukan waktu persetujuan 2–3 hari, risiko kehilangan dokumen, serta keterbatasan akses informasi inventaris. Penelitian ini bertujuan untuk menganalisis efektivitas implementasi Sistem Laboratorium Pariwisata (SILAPAR) dalam meningkatkan efisiensi dan akurasi pengelolaan laboratorium. Penelitian menggunakan pendekatan deskriptif komparatif dengan membandingkan kondisi sebelum dan sesudah implementasi sistem, melalui pengumpulan data berupa observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa SILAPAR mampu mempercepat waktu persetujuan menjadi kurang dari 24 jam, meningkatkan akurasi inventaris dari ±60% menjadi ±85%, serta mengurangi penggunaan kertas secara signifikan melalui sistem administrasi digital. Temuan ini menunjukkan bahwa implementasi sistem terintegrasi efektif dalam meningkatkan efisiensi, akurasi, dan kualitas layanan, sekaligus mendukung konsep paperless dalam pengelolaan laboratorium pendidikan vokasi.
The Influence of Reservation Agent Service Quality on Guest Room Booking Decisions at Jumeirah Angel Vita Triana; Feri Ferdian
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.63

Abstract

This study investigates the influence of reservation agents’ service quality on guests’ booking decisions at Jumeirah Bali, a five-star luxury hotel facing increasing competition from online travel agencies (OTAs). Using a quantitative descriptive approach with a causal-associative design, data were collected from 100 respondents selected through purposive sampling, and analyzed using simple linear regression supported by validity, reliability, and classical assumption tests. The results reveal that service quality significantly affects booking decisions, with a regression coefficient of 0.618 and R² of 0.485, indicating that nearly half of the variance in guest decisions is explained by service quality. Politeness, professionalism, and product knowledge were identified as the strongest dimensions, while responsiveness and attentiveness, though satisfactory, require further improvement. These findings underscore the strategic role of reservation agents as the first service encounter that shapes guest perceptions, enhances direct booking performance, and strengthens long-term loyalty in a competitive hospitality market.
From Intern to Industry Professional: How Work Experience and Satisfaction Influence Career Intentions in the Hotel Sector Dina Zikrah; Ilham; Haru Hasnel; Feri Ferdian
Journal of Business on Hospitality and Tourism Vol. 11 No. 1 (2025): June 2025
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v11i1.455

Abstract

The hospitality industry faces persistent challenges in talent retention, particularly among new graduates. This study investigates how the nature of work and internship satisfaction jointly influence future career intentions among hotel management students in Indonesia. Using a quantitative, causal-comparative design, data were collected from 115 students at Universitas Negeri Padang who had completed internships in the hotel sector. Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to test a mediation model. Results indicate that (1) the nature of work positively affects career intentions (β = 0.531, p < 0.001); (2) internship satisfaction also has a significant positive effect (β = 0.571, p < 0.001); and (3) internship satisfaction fully mediates the relationship between work nature and career choice (indirect effect = 0.094, p = 0.080). Contrary to expectations, the nature of work did not significantly predict internship satisfaction (p = 0.080), suggesting that students’ career decisions are shaped more by their overall satisfaction with the internship experience than by specific job characteristics. These findings underscore the strategic importance of designing meaningful, supportive internship programs to cultivate long-term industry commitment.
Co-Authors Aditya Warman Adzandri, Faraz Afriana, Fitri Agusti Efi Amarta, Cut Niken Amel, Jullei Amira, Rafika Ananda, Elviona Rizky Andri Gemaini Andrika Aldi Angel Vita Triana anisa fadilla, septya Anisa Febriani Putri Anni Faridah Aprianti, Viki Arif Adrian Arif Syafri Weldy Arifandi Ilham Asmar Yulastri Aulia Ramadhani Ayu Wirdawati Azizah Azmen Kahar Azwar, Hendri Belly Rozano Dedek Kurniawan Dedek Kurniawan Defa Yuanda Dewi, Muharika Dina Zikrah Donna Selviana Dortina Hutabarat, Ruth Sama Edo Ronaldo Efrida Yanti Efrida Yanti Eka Mayasari Elfizon Elfizon Elfizon Elfizon Elida elida elida Ernawati Ernawati Ezi Angraini Fadillah, Ilham Putra fadly fadly Fajar Sidik Fauzan Ihza Fauzi Alfiandri Febbi Ari Istiqomah Febrian Ananda Febrian Ananda Febrian Rafqi Febrian Rafqi Febrianti, Riri Febrina Vionicha Milanda Febrina Vionicha Milanda Feriantano Sundang Pranata Firda Aulia Rahmi Firda Aulia Rahmi Firza Tullah Aufa Fitri Afriana Fran Serano Andres Fran Serano Andres Frisca Sasri Dwitama Frisca Sasri Dwitama Ganefri . Gebi Tamara Manurung Geovanne Farell Hamdi Aziz Haris Ramadhan Haris Ramadhan Haru Hasnel Helma Pionistika Hijriyantomi Suyuthie Icha Rizal Ilham Indriani Putri Salzabilla Ira Meirina Ira Meirina Ira Meirina Chair Islami, Genzia Aurela Joya Ivan Kolivanof Jennyfer Jennyfer Jihan Aulia Fatin Kasmita Kasmita Kasmita Kasmita Kasmita Khairani Saladin Kurnia Illahi Manvi Luthfi Marsa Salsabil M Ikhwanul Fajri M. Kevin Caniago Meirina, Ira Mendrofa, Agung Braja Meshy Mulyani Meshy Mulyani Muhammad Alfarisyi Muhammad Ariq Alfarroz Muhammad Daffa Valian Albar Muhammad Fadlan Fahrezi Muhammad Ikhsan Mutiara Fitri Nabila Ufaira Nabilla Almira Lamis Nanda Wulandari Nidia Wulandari Nidia Wulansari Nindy Eka Putri Nizam, Syahrul Noliana Oktavia Nova Kurnia Julisri Markis Nur Fadillah Nur Hilal Nurizki, M. Ihsan Nyiayu Amrina Rosyadah pasaribu pasaribu pasaribu, pasaribu Puan Nabilla Putri Astri Rangkuti Rabiatul Adawiyah Rafika Amira Rahma Risa Asri Rahmi Fadilah Raysa Apriana Firdaus Restianti, Risa Retnaningtyas Susanti Reza Amelia Reza Amelia Rian Mulawarman Rian Mulawarman Riyan Hidayatullah, Riyan Rizki Amelia Sinensis Rizqi, Afdhal Roni Hermanto Roni Hermanto Rosalina, Linda Saharani Yarietsa Sahvira, Apries Marta Santika Oktavia Fani Saputra, Andri Satrio Saputra, Niko Saputra, Panji Seruni Dinitri Shadiqatil Aqwal Silfeni Silfeni Sirait, Meyling Stefani Stephanie Vivian Yuricha Stephanie Vivian Yuricha Suci Wulandari Surenda, Rian Syatila Hilya Tasmara, Dinda Alysa Tasya Lindia Putri Ayu Thesa Alif Ravelby Tigor Halomoan Tambunan Tito Setya Sugiarto Tusadiah, Halimah Vanica Serly Viki Aprianti Vischa Mansyera Pratama Wanda Melisa Nurlita Warman, Yudi Waryono . Weldy, Arif Syafri Wira Tri Annisa Wulandari, Citra Putri Yanza, Nauval Afif Yasri Yasri Yasril Yunus Yetti, Silvia Yorike Dwi Putri yosanti, febrisa Youmil Abrian Yudha Aditya Fiandra Yudha Fatmiruftian Syahril Yudha Fiandra Yuke Permata Lisna Yulfa, Arie Yulia Efnawati Yuliana Yuliana Yuliana Yuliana Yuliana Yuliarma Yunisha Eureka Yuspita Mardiana Yuzra, Sabrina Salsabila Zahari, Mohd Salehuddin Mohd Zikri, Muhammad Afdhal Zulmi, Mila Zur, Rohana