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Ferdian, Feri
Universitas Negeri Padang
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Pengaruh Beban Kerja Terhadap Kepuasan Karyawan di Four Points by Sheraton Batam Caniago, M. Kevin; Ferdian, Feri
ijd-demos Volume 8, Issue 1 (2026)
Publisher : HK-Publishing

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Abstract

Abstrak Sumber daya manusia memiliki peranan penting dalam industri perhotelan karena kualitas pelayanan sangat bergantung pada kinerja dan kepuasan kerja karyawan. Kepuasan kerja menjadi faktor penting yang memengaruhi produktivitas, motivasi, dan kualitas pelayanan karyawan. Salah satu faktor yang memengaruhi kepuasan kerja adalah beban kerja. Beban kerja yang berlebihan dan tidak sesuai dengan kemampuan fisik maupun mental karyawan dapat menimbulkan kelelahan, stres, dan menurunkan tingkat kepuasan kerja. Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja terhadap kepuasan kerja karyawan di Hotel Four Points by Sheraton Batam. Penelitian ini menggunakan pendekatan kuantitatif dengan metode asosiatif kausal. Populasi penelitian adalah seluruh karyawan Hotel Four Points by Sheraton Batam dengan jumlah sampel sebanyak 38 responden menggunakan teknik sampling jenuh. Pengumpulan data dilakukan melalui kuesioner dan dianalisis menggunakan Partial Least Square–Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa beban kerja berpengaruh positif dan signifikan terhadap kepuasan kerja karyawan dengan nilai koefisien jalur sebesar 0,518 dan nilai p-value sebesar 0,018. Hasil ini menunjukkan bahwa pengelolaan beban kerja yang baik dapat meningkatkan kepuasan kerja karyawan. Kata kunci: Beban Kerja, Kepuasan Kerja Karyawan, PLS-SEM Abstract Human resources play a crucial role in the hospitality industry, where service quality largely depends on employee performance and satisfaction. Job satisfaction is an essential factor influencing employee productivity, motivation, and service quality. One of the key factors affecting job satisfaction is workload. Excessive workload that exceeds employees’ physical and mental capacities may lead to fatigue, stress, and decreased job satisfaction. This study aims to analyze the effect of workload on employee job satisfaction at Four Points by Sheraton Batam. This research employed a quantitative approach using a causal associative method. The population consisted of all employees of Four Points by Sheraton Batam, with a total sample of 38 respondents using a saturated sampling technique. Data were collected through questionnaires and analyzed using Partial Least Square–Structural Equation Modeling (PLS-SEM). The results indicate that workload has a positive and significant effect on employee job satisfaction, with a path coefficient value of 0.518 and a p-value of 0.018. These findings suggest that well-managed and balanced workloads can enhance employee job satisfaction. Therefore, hotel management should pay close attention to workload management to improve employee well-being and organizational performance. Keywords: Workload, Job Satisfaction, Hotel Employees, PLS-SEM.
Co-Authors Aditya Warman Adzandri, Faraz Afriana, Fitri Agusti Efi Amarta, Cut Niken Amel, Jullei Amira, Rafika Ananda, Elviona Rizky Andrika Aldi Angel Vita Triana Angraini, Ezi Anisa Febriani Putri Anni Faridah Aprianti, Viki Arif Adrian Arif Syafri Weldy Arifandi Ilham Asmar Yulastri Asri, Rahma Risa Ayu, Tasya Lindia Putri Azizah Azwar, Hendri Caniago, M. Kevin Dedek Kurniawan Dedek Kurniawan Dewi, Muharika Donna Selviana Dortina Hutabarat, Ruth Sama Edo Ronaldo Efnawati, Yulia Efrida Yanti Efrida Yanti Elfizon Elfizon Elfizon Elfizon elida elida Ernawati Ernawati Fadillah, Ilham Putra fadly fadly Fajar Sidik Fauzan Ihza Fauzi Alfiandri Febbi Ari Istiqomah Febrian Ananda Febrian Ananda Febrian Rafqi Febrian Rafqi Febrianti, Riri Febrina Vionicha Milanda Febrina Vionicha Milanda Fiandra, Yudha Firda Aulia Rahmi Firda Aulia Rahmi Firza Tullah Aufa Fitri Afriana Fran Serano Andres Ganefri . Gebi Tamara Manurung Geovanne Farell Haris Ramadhan Haris Ramadhan Hasnel, Haru Helma Pionistika Hijriyantomi Suyuthie ILHAM Indriani Putri Salzabilla Ira Meirina Ira Meirina Ira Meirina Chair Islami, Genzia Aurela Joya Ivan Kolivanof Jennyfer Jennyfer Jihan Aulia Fatin Kasmita Kasmita Kasmita Kasmita Luthfi Marsa Salsabil M Ikhwanul Fajri Markis, Nova Kurnia Julisri Mayasari, Eka Meirina, Ira Mendrofa, Agung Braja Meshy Mulyani Meshy Mulyani Muhammad Alfarisyi Muhammad Ariq Alfarroz Muhammad Daffa Valian Albar Muhammad Fadlan Fahrezi Mutiara Fitri Nabila Ufaira Nabilla Almira Lamis Nanda Wulandari Nidia Wulansari Nindy Eka Putri Noliana Oktavia Nur Fadillah Nur Hilal Nurizki, M. Ihsan pasaribu pasaribu pasaribu, pasaribu Pratama, Vischa Mansyera Putri Astri Rangkuti Rafika Amira Rahmi Fadilah Ravelby, Thesa Alif Raysa Apriana Firdaus Restianti, Risa Retnaningtyas Susanti Reza Amelia Rian Mulawarman Rian Mulawarman Riyan Hidayatullah, Riyan Rizki Amelia Sinensis Rizqi, Afdhal Roni Hermanto Roni Hermanto Rosalina, Linda Saharani Yarietsa Sahvira, Apries Marta Saladin, Khairani Saputra, Andri Satrio Saputra, Niko Saputra, Panji Serly, Vanica Seruni Dinitri Shadiqatil Aqwal Silfeni Silfeni Sirait, Meyling Stefani Stephanie Vivian Yuricha Stephanie Vivian Yuricha Suci Wulandari Surenda, Rian Suyuthie, Hijriyantomi Syatila Hilya Tasmara, Dinda Alysa Tigor Halomoan Tambunan Tito Setya Sugiarto Tusadiah, Halimah Vischa Mansyera Pratama Wanda Melisa Nurlita Warman, Yudi Waryono . Weldy, Arif Syafri Wira Tri Annisa Wirdawati, Ayu Wulandari, Citra Putri Wulandari, Nidia Wulansari, Nidia Yetti, Silvia Yorike Dwi Putri yosanti, febrisa Youmil Abrian Yudha Aditya Fiandra Yudha Fatmiruftian Syahril Yulfa, Arie Yuliana Yuliana Yuliana Yuliana Yunisha Eureka Yuspita Mardiana Yuzra, Sabrina Salsabila Zahari, Mohd Salehuddin Mohd Zikrah, Dina Zikri, Muhammad Afdhal Zulmi, Mila Zur, Rohana