Article Per Year (5 Year)
p-Index From 2021 - 2026
14.126
P-Index
This Author published in this journals
All Journal Jurnal Pendidikan Vokasi Jurnal Penelitian dan Evaluasi Pendidikan E-Journal Home Economic and Tourism Jurnal Pendidikan Teknologi dan Kejuruan JTEV (Jurnal Teknik Elektro dan Vokasional JOIV : International Journal on Informatics Visualization Jurnal Organisasi Dan Manajemen JURNAL PENDIDIKAN TAMBUSAI International Journal of Educational Dynamics (IJEDS) Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI Ensiklopedia Education Review Altasia : Jurnal Pariwisata Indonesia Jurnal Pendidikan dan Keluarga Journal of Applied Engineering and Technological Science (JAETS) Tourism: Jurnal Travel, Hospitality, Culture, Destination, and MICE International Journal of Demos Dinasti International Journal of Digital Business Management Jurnal Manajemen Pelayanan Hotel Community Development Journal: Jurnal Pengabdian Masyarakat Didaktik : Jurnal Ilmiah PGSD STKIP Subang Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Kajian Pariwisata dan Bisnis Perhotelan Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Global Research on Tourism Development and Advancement (GARUDA) JELAJAH: Journal of Tourism and Hospitality Home Journal : Hospitality and Gastronomy Research Journal Jurnal Pendidikan dan Perhotelan Jurnal Pariwisata Nusantara YASIN: Jurnal Pendidikan dan Sosial Budaya Gema Wisata Nawasena: Jurnal Ilmiah Pariwisata International Journal of Management and Business Economics Jurnal Penelitian Ilmu Pendidikan Indonesia Journal of Business on Hospitality and Tourism Journal of Multidisciplinary Science: MIKAILALSYS Jurnal Sains Terapan Pariwisata Jurnal Manajemen Pariwisata dan Perhotelan Jurnal Manajemen dan Pemasaran Digital Journal of Authentic Research Jurnal Transformasi Bisnis Digital JURNAL BUANA Journal of Multidimensional Management Jurnal Ragam Pengabdian Jurnal Cendekia Ilmiah Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Brilliant International Journal of Management and Tourism Academia Open
Feri Ferdian
Universitas Negeri Padang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Veterinary Other

Published : 130 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 130 Documents
Search

 9   10   11   12   13 
Pengaruh Beban Kerja Terhadap Kepuasan Karyawan di Four Points by Sheraton Batam M. Kevin Caniago; Feri Ferdian
ijd-demos Volume 8, Issue 1 (2026)
Publisher : HK-Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstrak Sumber daya manusia memiliki peranan penting dalam industri perhotelan karena kualitas pelayanan sangat bergantung pada kinerja dan kepuasan kerja karyawan. Kepuasan kerja menjadi faktor penting yang memengaruhi produktivitas, motivasi, dan kualitas pelayanan karyawan. Salah satu faktor yang memengaruhi kepuasan kerja adalah beban kerja. Beban kerja yang berlebihan dan tidak sesuai dengan kemampuan fisik maupun mental karyawan dapat menimbulkan kelelahan, stres, dan menurunkan tingkat kepuasan kerja. Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja terhadap kepuasan kerja karyawan di Hotel Four Points by Sheraton Batam. Penelitian ini menggunakan pendekatan kuantitatif dengan metode asosiatif kausal. Populasi penelitian adalah seluruh karyawan Hotel Four Points by Sheraton Batam dengan jumlah sampel sebanyak 38 responden menggunakan teknik sampling jenuh. Pengumpulan data dilakukan melalui kuesioner dan dianalisis menggunakan Partial Least Square–Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa beban kerja berpengaruh positif dan signifikan terhadap kepuasan kerja karyawan dengan nilai koefisien jalur sebesar 0,518 dan nilai p-value sebesar 0,018. Hasil ini menunjukkan bahwa pengelolaan beban kerja yang baik dapat meningkatkan kepuasan kerja karyawan. Kata kunci: Beban Kerja, Kepuasan Kerja Karyawan, PLS-SEM Abstract Human resources play a crucial role in the hospitality industry, where service quality largely depends on employee performance and satisfaction. Job satisfaction is an essential factor influencing employee productivity, motivation, and service quality. One of the key factors affecting job satisfaction is workload. Excessive workload that exceeds employees’ physical and mental capacities may lead to fatigue, stress, and decreased job satisfaction. This study aims to analyze the effect of workload on employee job satisfaction at Four Points by Sheraton Batam. This research employed a quantitative approach using a causal associative method. The population consisted of all employees of Four Points by Sheraton Batam, with a total sample of 38 respondents using a saturated sampling technique. Data were collected through questionnaires and analyzed using Partial Least Square–Structural Equation Modeling (PLS-SEM). The results indicate that workload has a positive and significant effect on employee job satisfaction, with a path coefficient value of 0.518 and a p-value of 0.018. These findings suggest that well-managed and balanced workloads can enhance employee job satisfaction. Therefore, hotel management should pay close attention to workload management to improve employee well-being and organizational performance. Keywords: Workload, Job Satisfaction, Hotel Employees, PLS-SEM.
SYSTEMATIC LITERATURE REVIEW (SLR) : PENGELOLAAN ANTRIAN DALAM SISTEM PELAYANAN Puan Nabilla; Feri Ferdian; Kasmita; Hijriyantomi Suyuthie
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 03 (2026): Volume 12 No. 3, September 2026 Released
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i03.17760

Abstract

Queues are a problem that often arises in the service system due to an imbalance between the level of service demand and the available service capacity. A queue that is not well managed can lead to increased waiting times, decreased service quality, and reduced service user satisfaction. This research uses the Systematic Literature Review (SLR) approach with the aim of identifying the concept of queue management, the factors that affect its effectiveness, as well as the influence of queuing management on the quality of service and service user satisfaction. Data was obtained from the Scopus database in the publication of 2025 with the keywords “queue” and “service”. From the initial search results as many as 90 documents, after going through the inclusion and exclusion process the criteria obtained 20 more analyzed articles. The results showed that the management of queues is generally based on the theory of queues through the application of single-server and multi-server models, optimization of service capacity, as well as the use of queuing performance indicators. The effectiveness of the management of the queue is influenced by the rate of arrival and service, the number of service facilities, priority policies, variability of service time, and the utilization of technology and optimization methods. In addition, effective management of queues is proven to have a positive effect on the decline of waiting times, improving the quality of service, and satisfaction of service users.
The Influence of Leadership on Room Attendant Performance at Rocky Plaza Hotel Padang Aulia Ramadhani; Kurnia Illahi Manvi; Feri Ferdian; Yuke Permata Lisna
Journal of Multidisciplinary Science: MIKAILALSYS Vol 4 No 1 (2026): Journal of Multidisciplinary Science: MIKAILALSYS
Publisher : Darul Yasin Al Sys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/mikailalsys.v4i1.9729

Abstract

Although leadership in the hospitality industry has received considerable scholarly attention, studies specifically examining its effect on room attendant performance remain limited. This study aims to analyze the influence of leadership on the performance of room attendants at Rocky Plaza Hotel Padang. A quantitative approach with a cross-sectional survey design was employed, involving 83 respondents selected through saturated sampling. Data were collected using questionnaires and analyzed using descriptive statistics, prerequisite tests, Spearman correlation, and simple linear regression with SPSS. The findings indicate that both leadership and room attendant performance were categorized as very good. The analysis further shows a positive and significant influence of leadership on performance, with a correlation coefficient of 0.503 and a contribution of 16.3%. These findings confirm that improving leadership quality can support better employee performance, although the magnitude of the effect is in the moderate category. The study contributes to hospitality management literature by providing empirical evidence on the role of leadership in shaping room attendant performance. Practically, the findings imply that hotel management should strengthen inspirational leadership practices and empower employees to improve work quality, autonomy, and service performance.
Pengaruh Kepuasan Kerja terhadap Kinerja Staff di Departemen Food Preparation di Hotel Borobudur Jakarta anisa fadilla, septya; Ferdian , Feri
Jurnal Ragam Pengabdian Vol. 3 No. 2 (2026): Mei-Agustus, Sustainable Development Goals (SDGs): Multidisciplinary Perspectiv
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/94ger931

Abstract

This study investigates the effect of job satisfaction on staff performance in the Food Preparation Department of Hotel Borobudur Jakarta. Using a quantitative associative-causal design, data were collected through Likert-scale questionnaires from 105 employees selected by simple random sampling. The data were analyzed using descriptive statistics, classical assumption tests, and simple linear regression with IBM SPSS Statistics 26. The instruments were valid (r-count > 0.361) and reliable, with Cronbach's Alpha values of 0.922 for job satisfaction and 0.959 for performance. Descriptive analysis showed that both job satisfaction (mean = 3.47) and staff performance (mean = 3.46) were categorized as good. Regression analysis produced the equation Y = 4.625 + 0.862X, with a t-value of 13.712 (Sig. = 0.000), indicating that job satisfaction has a positive and significant effect on staff performance. The coefficient of determination (R² = 0.646) indicates that job satisfaction explains 64.6% of the variance in staff performance. These findings highlight the importance of fair compensation, transparent promotion, and supervisory support to improve employee performance.
Above-the-Line Promotion and Hotel Guests' Stay Decisions at Pangeran City Hotel Padang Santika Oktavia Fani; Feri Ferdian
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.107

Abstract

Pangeran City Hotel Padang used a mix of broad-reach and digital promotional channels but experienced difficulty maintaining guest volume during periods when stronger demand was expected, creating a need to assess whether promotional communication was associated with hotel selection. This study examines the relationship between above-the-line promotion and guests' decisions to stay. A quantitative cross-sectional causal-associative survey was conducted during April-May 2023 with 100 hotel guests selected through purposive sampling. Data were collected using a five-point Likert-scale questionnaire and analyzed with partial least squares structural equation modeling (PLS-SEM) in SmartPLS 4. The final measurement model retained 19 promotion indicators and 27 stay-decision indicators. Outer loadings ranged from 0.721 to 0.849 and from 0.683 to 0.880, respectively; Cronbach's alpha values were 0.967 and 0.981, composite reliability values were 0.970 and 0.982, and HTMT was 0.731. Above-the-line promotion accounted for 51.8% of the variance in stay decision (R² = 0.518). The structural path was positive and significant (β = 0.729, t = 9.952, p < 0.001). The findings indicate that visible, credible, and decision-relevant promotion is positively associated with guests' hotel choice, while the distinction between traditional mass-media promotion and digital channels should be made more explicit in future measurement.
UTAUT Determinants of E-Commerce Hotel Booking Behavior at The ZHM Premiere Hotel Padang Reza Amelia; Feri Ferdian
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.109

Abstract

This study examines the determinants of self-reported e-commerce hotel booking behavior at The ZHM Premiere Hotel Padang. Platform-based room reservations fluctuated between August 2022 and January 2023, indicating that channel availability alone did not ensure stable digital booking activity. A quantitative cross-sectional survey was conducted among 273 guests who had used an e-commerce platform to reserve a room at the hotel. The model applied four determinants from the Unified Theory of Acceptance and Use of Technology (UTAUT): performance expectancy, effort expectancy, social influence, and facilitating conditions. Use behavior was measured through questionnaire responses and therefore represents guests' self-reported booking use rather than transaction-log behavior. Data were analyzed with SPSS 26 and PLS-SEM in SmartPLS 3. The measurement model demonstrated acceptable reliability, convergent validity, and Fornell-Larcker discriminant validity. The structural model explained 61.1% of the variance in use behavior. Performance expectancy (beta = 0.372, p = 0.008) and effort expectancy (beta = 0.362, p = 0.007) were the strongest predictors, followed by social influence (beta = 0.154, p = 0.035) and facilitating conditions (beta = 0.098, p = 0.045). The findings indicate that hotel managers should prioritize practical booking value and simplicity, while maintaining social credibility and adequate transaction support.
The Effect of Visitor Satisfaction on Revisit Intention at Embun Waterpark Pasaman Muhammad Ikhsan; Feri Ferdian
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.110

Abstract

This study examines the effect of visitor satisfaction on revisit intention at Embun Waterpark in Pasaman Regency, Indonesia. The research was motivated by increasing visitation alongside complaints about the visitor experience and indications that some visitors were reluctant to return. A quantitative cross-sectional causal-associative survey was conducted between October and November 2022 among 241 visitors who had visited the attraction at least twice. Respondents were selected through purposive sampling and completed a five-point Likert-scale questionnaire. Satisfaction was measured through fulfillment of expectations, needs, and desires, while revisit intention was represented by intention to revisit, recommendation, and destination preference. Simple linear regression showed that satisfaction was positively associated with revisit intention (B = 0.247, beta = 0.376, t = 6.264, p < 0.001). The model explained 14.1% of the variance in revisit intention. The findings indicate that satisfaction is a meaningful but limited predictor of return intention, so destination management should improve the visitor experience while also addressing other determinants of loyalty.
Tacit and Explicit Knowledge Management at Daima Hotel Padang: A Descriptive Employee Assessment Hamdi Aziz; Feri Ferdian
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.115

Abstract

This study descriptively assesses employee perceptions of tacit and explicit knowledge management practices at Daima Hotel Padang. A descriptive quantitative survey used a census of all 59 employees and a twelve-item Guttman-scale questionnaire with yes/no responses. Five items addressed tacit knowledge through experience, learning from others, problem solving, and professional practice, while seven items addressed explicit knowledge through standard operating procedures, work systems, and technology use. Tacit-knowledge items generated a 92.9% affirmative-response rate, and explicit-knowledge items generated 92.3%. The overall affirmative-response rate was 92.5%. These percentages represent employee agreement with the questionnaire statements and should not be interpreted as direct measures of the organizational effectiveness of the hotel's knowledge-management system. The weakest tacit item concerned learning from work-related problems (89.8%), while the weakest explicit item concerned the contribution of standard operating procedures to productivity and time efficiency (89.8%). The findings suggest that Daima Hotel Padang has a favorable employee-perception foundation for knowledge sharing and documentation, but management should formalize post-incident learning, mentoring, periodic SOP review, and a centralized digital repository.
Employee Engagement and Performance among Sales and Marketing Employees at The Ritz-Carlton Jakarta Pacific Place Fauzan Ihza; Feri Ferdian
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.116

Abstract

This study examines the relationship between employee engagement and self-reported performance among sales and marketing employees at The Ritz-Carlton Jakarta Pacific Place. A quantitative cross-sectional causal-associative survey used a census of all 34 employees. Employee engagement was measured through vigor, dedication, and absorption, while employee performance covered work quality, quantity, timeliness, and independence. Employee engagement achieved 81.23% of the ideal score and employee performance 91.94%. Dedication and absorption were rated more strongly than vigor, while performance dimensions were consistently high. A mathematical consistency check of the archived regression values indicates a positive but statistically non-significant relationship (B = 0.483, SE = 0.304, t = 1.589, F = 2.525, p approximately 0.122, R approximately 0.270, R-squared approximately 0.073). These reconciled values are consistent with the reported ANOVA sums of squares but should be confirmed against the original SPSS output before final publication. The findings suggest that management should prioritize employee energy and recovery, particularly the vigor dimension, while maintaining dedication and concentration through supportive leadership, realistic targets, recognition, and adequate job resources.
Interaksi Budaya Antar Etnis dalam Pernikahan Adat: Studi pada Masyarakat Palembang dan Minangkabau di Kota Padang Nyiayu Amrina Rosyadah; Feri Ferdian
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 5 No. 2 (2026)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v5i2.1411

Abstract

Penelitian ini mengkaji interaksi budaya antara masyarakat suku Palembang dan Minangkabau yang terjadi di Kota Padang, dengan fokus pada pernikahan sebagai cerminan harmoni dua budaya tersebut. Menggunakan metode kualitatif deskriptif, data diperoleh melalui wawancara, observasi, dan studi dokumentasi. Penelitian ini menemukan bahwa meskipun masyarakat Palembang di Kota Padang hidup di tengah budaya Minangkabau, mereka tetap mempertahankan tradisi budaya asal, seperti bahasa, makanan khas, dan adat istiadat. Salah satu bentuk interaksi budaya yang menarik adalah pernikahan campuran antara adat Palembang dan Minangkabau, yang mencerminkan kolaborasi budaya melalui elemen-elemen seperti pakaian adat, upacara tepung tawar, serta prosesi cacap-cacapan. Masyarakat Palembang juga membentuk komunitas untuk melestarikan budaya mereka, sambil beradaptasi dengan masyarakat Minangkabau. Hasil penelitian ini menunjukkan bahwa keberagaman budaya dapat menciptakan harmoni sosial dan memperkaya kehidupan multikultural di Kota Padang. Kolaborasi budaya yang terjadi dalam pernikahan ini menjadi simbol kuat dari keberagaman yang saling melengkapi, tanpa mengurangi identitas masing-masing budaya.
Co-Authors Aditya Warman Adzandri, Faraz Afriana, Fitri Agusti Efi Amarta, Cut Niken Amel, Jullei Amira, Rafika Ananda, Elviona Rizky Andri Gemaini Andrika Aldi Angel Vita Triana anisa fadilla, septya Anisa Febriani Putri Anni Faridah Aprianti, Viki Arif Adrian Arif Syafri Weldy Arifandi Ilham Asmar Yulastri Aulia Ramadhani Ayu Wirdawati Azizah Azmen Kahar Azwar, Hendri Belly Rozano Dedek Kurniawan Dedek Kurniawan Defa Yuanda Dewi, Muharika Dina Zikrah Donna Selviana Dortina Hutabarat, Ruth Sama Edo Ronaldo Efrida Yanti Efrida Yanti Eka Mayasari Elfizon Elfizon Elfizon Elfizon Elida elida elida Ernawati Ernawati Ezi Angraini Fadillah, Ilham Putra fadly fadly Fajar Sidik Fauzan Ihza Fauzi Alfiandri Febbi Ari Istiqomah Febrian Ananda Febrian Ananda Febrian Rafqi Febrian Rafqi Febrianti, Riri Febrina Vionicha Milanda Febrina Vionicha Milanda Feriantano Sundang Pranata Firda Aulia Rahmi Firda Aulia Rahmi Firza Tullah Aufa Fitri Afriana Fran Serano Andres Fran Serano Andres Frisca Sasri Dwitama Frisca Sasri Dwitama Ganefri . Gebi Tamara Manurung Geovanne Farell Hamdi Aziz Haris Ramadhan Haris Ramadhan Haru Hasnel Helma Pionistika Hijriyantomi Suyuthie Icha Rizal Ilham Indriani Putri Salzabilla Ira Meirina Ira Meirina Ira Meirina Chair Islami, Genzia Aurela Joya Ivan Kolivanof Jennyfer Jennyfer Jihan Aulia Fatin Kasmita Kasmita Kasmita Kasmita Kasmita Khairani Saladin Kurnia Illahi Manvi Luthfi Marsa Salsabil M Ikhwanul Fajri M. Kevin Caniago Meirina, Ira Mendrofa, Agung Braja Meshy Mulyani Meshy Mulyani Muhammad Alfarisyi Muhammad Ariq Alfarroz Muhammad Daffa Valian Albar Muhammad Fadlan Fahrezi Muhammad Ikhsan Mutiara Fitri Nabila Ufaira Nabilla Almira Lamis Nanda Wulandari Nidia Wulandari Nidia Wulansari Nindy Eka Putri Nizam, Syahrul Noliana Oktavia Nova Kurnia Julisri Markis Nur Fadillah Nur Hilal Nurizki, M. Ihsan Nyiayu Amrina Rosyadah pasaribu pasaribu pasaribu, pasaribu Puan Nabilla Putri Astri Rangkuti Rabiatul Adawiyah Rafika Amira Rahma Risa Asri Rahmi Fadilah Raysa Apriana Firdaus Restianti, Risa Retnaningtyas Susanti Reza Amelia Reza Amelia Rian Mulawarman Rian Mulawarman Riyan Hidayatullah, Riyan Rizki Amelia Sinensis Rizqi, Afdhal Roni Hermanto Roni Hermanto Rosalina, Linda Saharani Yarietsa Sahvira, Apries Marta Santika Oktavia Fani Saputra, Andri Satrio Saputra, Niko Saputra, Panji Seruni Dinitri Shadiqatil Aqwal Silfeni Silfeni Sirait, Meyling Stefani Stephanie Vivian Yuricha Stephanie Vivian Yuricha Suci Wulandari Surenda, Rian Syatila Hilya Tasmara, Dinda Alysa Tasya Lindia Putri Ayu Thesa Alif Ravelby Tigor Halomoan Tambunan Tito Setya Sugiarto Tusadiah, Halimah Vanica Serly Viki Aprianti Vischa Mansyera Pratama Wanda Melisa Nurlita Warman, Yudi Waryono . Weldy, Arif Syafri Wira Tri Annisa Wulandari, Citra Putri Yanza, Nauval Afif Yasri Yasri Yasril Yunus Yetti, Silvia Yorike Dwi Putri yosanti, febrisa Youmil Abrian Yudha Aditya Fiandra Yudha Fatmiruftian Syahril Yudha Fiandra Yuke Permata Lisna Yulfa, Arie Yulia Efnawati Yuliana Yuliana Yuliana Yuliana Yuliana Yuliarma Yunisha Eureka Yuspita Mardiana Yuzra, Sabrina Salsabila Zahari, Mohd Salehuddin Mohd Zikri, Muhammad Afdhal Zulmi, Mila Zur, Rohana