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PENGARUH CUSTOMER VALUE TERHADAP KEPUASAN NASABAH PADA BANK MANDIRI CABANG PASANGKAYU Latoki, Labandingi; Marjun, Marjun; Badjamal, Faegah A; Al Idrus, Albar; Nurapiah, Nurapiah; Akhmad, Akhmad; Idham, Idham
Jurnal Ekonomi Trend Vol 11 No 2 (2023)
Publisher : Fakultas Ekonomi Universitas Alkhairaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31970/trend.v11i2.349

Abstract

Penelitian ini mengungkapkan pengaruh customer value terhadap kepuasan nasabah Bank Mandiri Cabang Pasangkayu. Tujuan yang ingin dicapai dalam penelitian ini untuk mengetahui pengaruh customer value terhadap kepuasan nasabah Bank Mandiri Cabang Pasangkayu. Metode yang digunakan Penelilti bersifat Deskriptif dengan alat bantu koesioner terhadap 100 responden. Hasil penelitian ini membuktikan bahwa Multiple atau koefisien korelasi (R) adalah hubungan antara keempat variabel bebas customer value yang terdiri atas emotional value, social value, performance value dan price value terhadap kepuasan nasabah Bank Mandiri Cabang Pasangkayu sebesar 0,780 artinya hubungan variabel bebas (independen) terhadap variabel terikat (dependen) adalah kuat. R Square atau koefisien determinasi (R2) adalah melihat pengaruh antara variabel customer value yang terdiri atas emotional value, social value, performance value dan price value terhadap kepuasan nasabah Bank Mandiri Cabang Pasangkayu sebesar 0,608 atau 60,8% artinya pengaruh variabel bebas (independen) terhadap variabel terikat (dependen) sebesar 60,8% sedangkan sisanya 39,2% adalah pengaruh variabel lain yang tidak diteliti dalam penelitian ini. Kata Kunci: Emotional Value, Social Value, Performance Value Price Value dan Kepuasan Nasabah
MAKNA SIMBOL ARSITEKTUR RUMAH: PEMERTAHANAN GLOSARIUM KEBUDAYAAN SUKU SASAK Sam'un, Ahmad; Riadi, Selamet; Idham, Idham
KLAUSA (Kajian Linguistik, Pembelajaran Bahasa, dan Sastra) Vol 8 No 1 (2024): KLAUSA Vol 8 No 1 (2024)
Publisher : Ma Chung Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33479/klausa.v8i1.951

Abstract

Penelitian ini beranjak dari terus berkembangnya pembauaran perilaku masyarakat suku asli pulau Lombok dengan dunia luar khusunya dibidang arsitektur rumah yang dibangun. Perkembangan arsitektur tersebut merupakan suatu hal yang sangat baik, tetapi di sisi lainnya berbotensi memudarkan nilai filosofis dan makna yang terkandung di dalam model penerapan perilaku pembangunan tempat tinggal oleh masyarakat suku Sasak untuk menjaga keharmonisan antar masyarakat dan alam sekitarnya. Potensi-potensi yang bisa saja terjadi inilah kemudian khendak divalidasi apakah sudah terjadi, sejauhmana atau bagaimana masyarakat setempat mempertahankan makna dalam kebudayaannya sendiri. Makna yang terkandung kemudian dideskripsikan untuk kemudian dapat dimanfaatkan oleh berbagai pihak dan bidang keilmuan dalam rangka mewujudkan harmonisasi dan keindahan perilaku di tengah masyarakat dan alam sekitar. Hasil penelitian ini kemudian dapat juga dikembangkan menjadi sumber belajar kontekstual bagi masyarakat setempat. Penelitian ini mengandung deskripsi makna dalam simbol arsitektur rumah suku Sasak serta mekanisme pemertahanan kebudayaan dan bahasa serta solusi dalam pemertahana bahasa arsitektur budaya masyarakat. Penulis dalam kajian ini menggunakan pendekatan semiotika dan antropologi serta pemertahanan bahasa. Pengumpulan data dilakukan menggunakan metode cakap dengan teknik cakap semuka, serta dikombinasikan dengan teknik rekam dan teknik catat. Berdasarkan pengkajian objek penelitian ditemukan data arah mata angin dan simbol-simbol arsitektur khas suku Sasak yang memiliki makna unik dalam kehidupan masyarakat Sasak, desa Perina, Kecamatan Jonggat, Kabupaten Lombok Tengah, Provinsi Nusa Tenggara barat.
Public Perception of Polygamy in Makassar, Indonesia: Cultural Perspective and Islamic Law Ridwan, Muhammad Saleh; Abdullah, Wahidah; Idham, Idham
Samarah: Jurnal Hukum Keluarga dan Hukum Islam Vol 8, No 1 (2024): Samarah: Jurnal Hukum Keluarga dan Hukum Islam
Publisher : Islamic Family Law Department, Sharia and Law Faculty, Universitas Islam Negeri Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/sjhk.v8i1.15419

Abstract

One of the issues in Islamic law that is often debated is the case of polygamy that occurs in society in Indonesia. The perception of people in Makassar City, South Sulawesi about polygamy is still very taboo. This assumption arises because of their erroneous understanding of polygamy. This article aimed to discuss the underlying factors of polygamous marriages in Makassar.  The research used empirical methods with survey techniques, analyzed with Islamic law theory. The current research was designed as a survey which involved 80 participants, who consisted of 30 polygamous actors and 50 people from monogamous relationships. Instruments used in this study were a close-ended questionnaire and an open interview guideline with polygamists. The results showed that among the Makassarian community members who agreed with the practice of polygamy, there was a group of people who considered polygamy as a disgrace to the family or an act of demeaning women. It was reported that many polygamous actors conducted polygamy without any consent from their first wives. The survey also uncovered several factors that provoked polygamy practices in Makassar. These factors include female infertility, men’s sexual needs, the Prophet’s Sunnah, incurable diseases, and ignorance. Moreover, the majority of polygamous actors in Makassar chose not to register their second marriage at the Civil Registry office due to the state's convoluted bureaucracy and the law that prohibits government employees from being polygamous.
Bahasa Mantra : Sasak Tinjauan Fungsi Idham, Idham; Sam’un, Ahmad
Nusa: Jurnal Ilmu Bahasa dan Sastra Vol 18, No 1: Mei 2023
Publisher : Indonesian literature Program, Faculty of Humanities, Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/nusa.18.1.71-82

Abstract

Tujuan utama dalam kajian ini adalah untuk mendeskripsikan fungsi bahasa mantra Sasak di Kabupaten Lombok Tengah. Dengan menggunakan metode perekaman, wawancara, dan pencatatan, data penelitian ini dikumpulkan secara langsung dalam bentuk kata, klausa, kalimat, dan ujaran. Data dianalisis dengan menggunakan metode padan untuk mengetahui fungsi bahasa mantra Sasak. Hasil analisis data menunjukkan bahwa fungsi bahasa mantra Sasak terdiri dari (a) fungsi bahasa informasional meliputi percaya terhadap takdir Allah, percaya kepada nabi-nabi, percaya kepada malaikat, hubungan manusia dengan sesama dalam hal cinta dan kasih sayang, (b) fungsi bahasa direktif ditandai adanya bentuk kebahasaan yang berupa permohonan dan perintah, (c) fungsi bahasa ekspresif adanya ungkapan ekspresi perasaan kasih sayang, kekaguman, dan simpati, (d) fungsi bahasa estetis ditandai adanya bentuk penggunaan metafora, simile, dan metonomia, dan (e) fungsi bahasa fatik adanya bentuk sapaan untuk menyapa roh sebagai mitra tuturnya yang dalam hal ini untuk menciptakan sarana komunikasi yang mengandung keakraban kepada roh yang dipercayainya agar segala keinginan dapat tersampaikan.
Small To Medium Enterpirses In The Digital Era On Line Shop Professional Community (Kaji) In East Java Idham, Idham; Made, Henni; Dewi Fitrianingsih, Sri; Bin Mukhtar, Dzulkifli
International Journal of Science, Technology & Management Vol. 5 No. 1 (2024): January 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i1.1040

Abstract

Small To Medium Enterpirses In The Digital Era On Line Shop Professional Community (Kaji) In East Java. The contribution of SMEs has had an impact on the regional and national economy (Bunga, 2022), the growth and development of SMEs in Indonesia cannot be separated from the various challenges faced, the economic crisis that occurred at the end of 1997 brought multi-economic impacts, including SMEs (Tejasari, 2008), the impact of Covid 19 which occurred in early 2020, the impact of the global economy occurred as a whole. SMEs also felt the same impact with the independence that SMEs have, being able to overcome global economic challenges (Aksan, 2022), entering the digital era. East Java UKM (KAJI) is faced with online shop UKM must be able to take a role and control the market so that the existence of SMEs is not eroded by digitalization, especially online shops. Legitimacy theory focuses on interactions between companies and society based on legitimacy theory, namely that a "social contract" occurs between companies and the community where the company operates and uses economic resources. It explains the concept of social contract, all social institutions, including companies, operate in society through social contracts, both explicit and implicit, their survival and growth is based on what consists of, the final result (social output) provided to the wider community, the distribution of economic, social and political benefits. to groups according to their power (Gray, 2001). The research method used in the research is qualitative analysis of case studies. Single case case study is used to obtain data from various primary and secondary research sources (observations, artifacts, archives, documents, interviews, multiple sources), is a research strategy involving one or more cases (multi cases) creating theoretical constructions, middle range propositions or theories based on empirical fact cases (Eisenhardt, 1989). The results of the research and discussion can be concluded that the existence of East Java UKM (KAJI) is described as follows: a. Able to support the family economy as an alternative source of family income, b. The existence of KAJI East Java, facilitates UKMs to establish friendly relations between UKMs, c. Market opportunities are still limited. SMEs still have difficulty marketing SME products. e. The attention received by SMEs in business development and capital assistance has not been maximized, f. Lack of innovation and creativity among SMEs. Suggestions for the existence of SMEs should receive more attention, especially in policies that support the existence of SMEs, especially the policy of implementing online shops to ensure the continuity of the existence of SMEs.
Public Manajemen Servicc Policy Healtt Services In The City Of Palu, Central Sulawesi Idham, Idham
International Journal of Science, Technology & Management Vol. 5 No. 3 (2024): May 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i3.1086

Abstract

Determination of the target of disease sufferers is determined by the regional head using the latest basic health research data determined by the Minister of Health (Palu City Health Office, 2022). Aspects of the carrying capacity of the implementation organization, the application of policies has not been going well because community constraints are not compliant with the treatment that causes lack of control of diseases suffered. The development of theory through case studies, is one of the research strategies involving one creating theoretical construction, proposition or theory of the middle range based on cases and empirical facts (Eisenhardt, 1989). Organizing SPM, the Minister of Domestic Affairs of the Republic of Indonesia issued Regulation Number 59 of 2021 concerning the application of minimum service standards then this circular is a reference to the local government to be able to issue a Governor Regulation on the Application of the Minimum Service Standards for 2023 issued on May 24, 2023 where the implementation of the application Minimum service standards include the type and quality of basic services starting from the application, monitoring, evalaution, handling issues and problems in the application of minimum service standards in the regions as regulated in the provisions of Governor Regulation Number 23 of 2022 concerning the application of Minimum Service Standards (Pergub, 2023). Aspects of the carrying capacity of the implementing organization, the application of this policy has not been going well because of the existence of several obstacles such as there are still people who are not compliant with anti -hypertensive treatment that causes lack of blood pressure control. Judging from the aspect of the carrying capacity of the implementation organization, the application of this policy has not been well going well in the Puskesmas in the Palu coat, due to several obstacles such as there are still people who are not compliant with anti -hypertension treatment that causes lack of disease control.
Department Of Management, Faculty Of Economics And Business, Unisa Palu Information Technology Towards The Effectiveness Process For Supply Chain Management Idham, Idham; Adfar, Mohamad
International Journal of Science, Technology & Management Vol. 5 No. 4 (2024): July 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i4.1132

Abstract

Prove the effectiveness and efficiency of supply chain management through the application of a StartUp product. The methodology used in this research is a qualitative approach, namely through participatory observation, depending on experience, case studies and other literature related to measuring the effectiveness and efficiency of Supply Chain Management through the application of a StartUp product. It seeks to integrate work in supply chain management, by implementing a StartUp product into one partnership. Cooperation that results in effectiveness and efficiency in the scope of work. The findings obtained are effective ProductStartUp and efficiency of Supply Chain Management, namely by facilitating information, logistics, making references, strategies and reducing risks as well as reducing costs and reducing the risk of reducing complaints, and increasing satisfaction. This research provides many fields, where researchers can complete additional research and develop further research agendas. Originality value - This paper provides some insight into the effectiveness and efficiency of Supply Chain Management, focusing on facilitating information, logistics, making references, strategies and reducing risks while also reducing the cost of reducing complaints, and increasing satisfaction. towards supply chain management.
Emotional Experience On E Wom Swiss Bell Silae Hotel In Palu City, Central Sulawesi Idham, Idham; Yasin, Mohamad; Bin Muhtar, Dzulkifli; Wahab, Abdul
International Journal of Science, Technology & Management Vol. 5 No. 4 (2024): July 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i4.1156

Abstract

Service Quality (SQ), Customer Satisfaction (CS), and Positive Emotional Experience (PEE) have the effect of increasing the positive eWOM of hotel visits. Positive eWOM is a review of the experience felt by consumers who have had a good experience after staying at a hotel. The aim of the research is to test whether Service Quality, Customer Satisfaction (CS), and Positive Emotional Experience, have an influence on increasing positive eWOM visits to Swiss Bel Hotel Silae Palu, based on the Traveloka hotel reservation application site. The aim of the research is the influence of customer satisfaction on eWOM Swiss Bel Hotel Silae Palu. identify the influence of service quality on eWOM of Swiss Bel Hotel Silae Palu. What is the influence of positive emotional experience on eWOM Swiss Bel Hotel Silae Palu. Service quality is important for companies facing competition in the market, satisfying consumer needs and desires, paying attention to service quality (Maulana, 2016). Using quantitative uses numerical measurements. The influence of the Independent Variable on the Dependent Variable is concluded, Customer Satisfaction of the Swiss Bell Silae Hotel in Palu City, has a significant influence on the eWOM of the Swiss Bell Silae Hotel in Palu City. Service Quality provided by the Swiss Bell Silae Hotel in Palu City has a significant influence on the eWOM of the Swiss Bell Silae Hotel in Palu City, Positive Emotional Experience of Swiss Bell Silae Hotel customers in Palu City has a significant influence on Customer Satisfaction of the Swiss Bell Silae Hotel in Palu City. Positive Emotional Experience of Swiss Bell Silae Hotel customers in Palu City has a significant influence on the eWOM of Swiss Bell Silae Hotel in Palu City.
Relevansi Penerapan Teori Hukum terhadap Perlindungan Nasabah Perbankan yang Dirugikan oleh Transaksi Internet Banking (Analisis Teori Hukum Positif dan Teori Utilitas) Yacob, Ardyansyah; Idham, Idham; Erniyanti, Erniyanti
Kajian Ilmiah Hukum dan Kenegaraan Vol. 1 No. 1 (2022): Juni
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/kihan.v1i1.1906

Abstract

Purpose: The purpose of writing this journal is to find out the legal arrangements for the protection of banking customers who are harmed by internet banking transactions, and to know the relevance of the application of legal theory to the protection of banking customers who are harmed by internet banking transactions. Method: The method used is a normative approach, namely through library research, and an empirical approach, namely through field research by conducting a series of interviews with respondents and informants to obtain field data. Result: The results of the study show that the legal arrangements for protecting banking customers who are harmed by internet banking transactions are regulated in Law Number 8 of 1999 concerning Consumer Protection, Bank Indonesia Regulation Number 10/10/PBI/2008 concerning Settlement of Customer Complaints, Regulations of the Financial Services Authority Number 1/POJK.07/2013 concerning Consumer Protection in the Financial Services Sector, and Bank Indonesia Circular Letter Number 9/30/DPNP concerning Implementation of Risk Management in the Use of Information Technology by Commercial Banks. The relevance of the application of legal theory to the protection of banking customers who are harmed by internet banking transactions. The application of law through legal theory in Indonesia from the perspective of philosophy of science can be seen from the legal protection that occurs. Legal protection as an effort to uphold justice, customers can claim compensation from the bank if there is a system error caused by an internet banking transaction, but this provision does not apply if the error is caused by the act or omission of the customer and the bank is required to warn customers about the risks of using the internet banking
Perlindungan Hukum terhadap Anak yang jadi Korban Prostitusi demi Mewujudkan Nilai Keadilan Tarigan, Rudy; Idham, Idham; Erniyanti, Erniyanti
Kajian Ilmiah Hukum dan Kenegaraan Vol. 1 No. 1 (2022): Juni
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/kihan.v1i1.1907

Abstract

Purpose: The purpose of this study is to determine the legal protection of children who are used as prostitution according to positive law in Indonesia, and the obstacles and efforts to protect the law against children who are used as prostitution. Method: The method used is empirical juridical research, namely research through a series of field interviews with respondents and informants. Besides that, it also uses normative research, namely research through library research. Result: Legal protection for children who are used as prostitution according to positive law in Indonesia is regulated in the Child Protection Act, the Law on Trafficking in Persons and the Law on the Protection of Witnesses and Victims which includes the provision of rehabilitation, supervision, and the provision of strict sanctions against perpetrators . Obstacles to legal protection for children who are used as prostitution in Batam City are that there are no specific legal arrangements regarding child prostitution, a lack of special escort personnel for child victims of prostitution, and a lack of human resources in the field of children. Conclusion: Efforts to overcome this are utilizing existing legal provisions, increasing coordination and cooperation with agencies related to children, and maximizing the performance of existing officers.
Co-Authors Abd Rahman Hamid, Abd Rahman Abdul Wahab Abdullah, Wahidah Abidin Nurdin Adfar, Mohamad Adipta, Marazaenal Agus Hermanto Agus Hermanto Akhmad Akhmad Al Idrus, Albar Aminah, Titik Aminuddin Aminuddin Anthon Monde Ardinal, Benni Arsyad, Abd. Rahman Asfani, Rahimah Aswar Aswar Ayyub, Muh Azis, Muhammad Nur Ichsan Badjamal, Faegah A Bin Muhtar, Dzulkifli Bin Mukhtar, Dzulkifli Burhanuddin Haji Nasir Burhanuddin Nasir Busrono, Lalu Muhammad Butar Butar, Tomy Mangaratua Dalif, M. Dandung Budi Yuwono, Dandung Budi Dasarja, Lalu Butsiawan Dewi Fitrianingsih, Sri Efa Rodiah Nur Endang Sri Maruti Erniyanti Erniyanti Fadlan Fadlan Fahmi, Farizan Fajri, Aswadil Fernando, Ricky Septian Flora Pasaru Ginting, Sejahtera Imanuel Hafiz, Wahyudin Haj, Rizki Qomarul Hamid, Wardiah Hamsiati, Hamsiati Hanafiah Hanafiah, Hanafiah Hapsari, Winda Harry Kurniawan Hasriyanty Hasriyanty Hutagalung, Bangun Nauli Idrus, Talhah Al IRWAN LAKANI Istiyanto, Ryan Jamal Rauf Husain Januri, Januri Jemmy Rumengan Jusriadi Kahar, Karmila Khadijah, Siti Nur Kila, Syahrir Kusuma, Juanda La Ode Dzakir Labandingi Latoki Lamijo, Lamijo Lenny Nadriana Lina Maulidiana Lisda, Lisda Made, Henni Makmur Makmur Manik, Regen Marannu, Baso Mardianto, Andi Barkan Marjun, Marjun Marta, Andhyka Masnun Masnun Mato, Muhammad Gibran Cindur Mawarzani, Sapka Moch Anjas Aprihartha Moh. Hibban Toana Muhammad Nur Muhammad Yasin Mujizatullah, Mujizatullah Mursyid Djawas Muslim Zainuddin Muzakir Muzakki, Agus Nensia, Nensia Ng, Paulus Jimmytheja Ningsih, Nindi Puspita Wahyu Novriwan, Novriwan Nur Asmiani Nur Edy Nur Khasanah Nurapiah Nurapiah, Nurapiah Nurmiati Muchlis Nursalam Nursalam Palinggi, Yonathan Partiwi, Marlia Prasetyasari, Christiani Purba, Cordyn Parulian Tuah Purba, Master Sahat Purwoko, Tedy Rahmawati, Nisvi Putri Rapitasari , Diana Ratna Kumala Sari, Ratna Kumala Rendy Renaldy Ria Delta Ridwan, Muhammad Saleh Rika Santina Rina Angelina Rismawidiawati, Rismawidiawati Robianti, Masayu Rofiah, Chusnul Rosmini Rosmini Rumagit, Joni Sahabudin Sahabudin, Sahabudin Sam'un, Ahmad Sam’un, Ahmad SANWANI SANWANI, SANWANI Sari, Nilam Anggar Selamet Riadi Sewang, Anwar Sri Anjar Lasmini Suandi Suandi Subair, Muh. Suhardi Suhardi Sujarwadi, Sujarwadi Sulaeman Sulaeman Syahruddin.s, Syahruddin.S Syamsurijal Syamsurijal, Syamsurijal Tarigan, Rudy Tarsono Ulfiani Rahman Umar , Muhammad Usman Made Usman Nomay, Usman Wahyuni Saputri, Julia Wan Sulaiman, Wan Shahrazad Wendy Melfa Yacob, Ardyansyah YANTI, RAHMI Yasin Mohamad Yohanis Tambing Yudana, I Kadek Yuliati - Zahratul Idami