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Siti Julaiha
Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda
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Journal : International Journal Of Science, Technology

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The Effect Of Service Quality And Price On Customer Satisfaction Of Mineral And Coal Mining Consulting Services At Pt Allsys Solutions Gemina, Dwi; Silaningsih, Endang; Tjahja Andari, Titiek; Kartini, Tini; Julaiha, Siti
International Journal of Science, Technology & Management Vol. 4 No. 5 (2023): September 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i5.939

Abstract

The rapid development of business in the era of globalization causes competition between companies to be tighter, so various efforts must be made in order to attract the attention of consumers from competitors. This study aims to determine and analyze service quality and price both simultaneously and partially on PT Allsys Solutions customer satisfaction. The sampling amounted to 92 consumers with a saturated sampling technique in which all members of the population were sampled. This questionnaire is tested with validity tests, reliability tests and also classical assumption tests. The results of the test are valid, reliable and can be used for regression data. The analytical methods used in this study are descriptive and verifiative methods with a quantitative approach. The results showed that the variables of service quality and price had a direct and positive effect on PT Allsys Solutions customer satisfaction. The result of the R (square) determination test is 40.61% while the remaining 59.39%. The relationship between service quality and price has a strong relationship with the result of a correlation coefficient of sort. 0.637.
Co-Authors Abdul Basith Achmad Ruslan Afendi Afia, Sariah Agus Purnomo Agustina Pitriyani Ahmad Marzuqi Akhmad Ramli Ananda, Hairani Alfi Ardini, Dias Ariyadi, Ariyadi Asmiati, Rini Asna, Asna Asriani, Meni Aulia, Dini Silmy Bahrani Boukhedimi, Chems Eddine Chairul Anwar Chairul Anwar Dewi Maria Dwi Gemina Endang Silaningsih Erny Roesminingsih ERNY ROESMININGSIH Etty Nurbayani, Etty Fadilla, Auly Adhea Fatcholis Fatcholis Fatcholis, Fatcholis Fathul Janah Gunawan, Sandri Hafidz, Aditya Hanifah, Aulia Hartati, Ani Hastuti, Retno Puji Ilham Ilham Indah Permata Sari Indah Permata Sari Indah, Ariski Nuril Indriana Rahmawati Indriyani, Dwi May Ishmatul Maula Ishmatul Maula, Ishmatul Isnenia, Isnenia Janna, Niftahul Johansyah, Rizky Kartini, Tini Khalidah Khalidah, Khalidah Khoirunnisa, Annisa Kristianus Kristianus Kristianus, Kristianus Laili Komariyah, Laili Lina Revilla Malik Lita Yau M Aris Subqi Maemunah Maemunah Makhdalena Makhdalena, Makhdalena Marandhani, Luthvia Devina Maria, Dewi Marita, Azzahra Iswi Marniati Kadir Moh Sabran Sabran Moh Zaini Muadin, Akhmad Muchammad Eka Mahmud, Muchammad Eka Muhammad Firdaus Muhammad Kautsar Muhidin Muhidin Mukhamad Ilyasin Mulatasih, Endah Ratnasari Muri'ah, Siti Musiana, Musiana - Mutia, Sovie Nadya Ninda Ramadhanti Nazili, Muhammad Abi Hakkin Noor, Asrian Noorthaibah Nur Fitriah Nur Salsabila, Urwatul Wusqo Nurhayati Nurhayati Pardilawati, Citra Yuliyanda Pitriyani, Agustina Prasasti, Weni Febriliani Eka Pudji Rahayu Pujihastuti, Retno Purwati, Yayuk Putri, Nawasari Indah Ramli, Akhmad Ridho, Abdussalam Robingatin Robingatin Rosadi, Khumaini Rukayah, Ity Rumainur Rumainur Sabran Safitri, Yuliana Salamah Salamah SARIYANTO, IWAN SATRIYAS ILYAS Sejati, Nawasari Indah Putri Sembiring, Elma Viorentina Siti Rahayu Subqi, M Aris Suciati Suciati Sudadi Sudadi Sudadi Sugiannoor Sunanik Sunanik Suprehatin, Yulia Surono Surono Sy Nurul Shobah Syafei, Abdillah Titiek Tjahja Andari Venny Oktaviany Wahyudi, Yasin Widyawati, Eka Yanti Yanti Yau, Lita Yesepa Yesepa Yesepa, Yesepa Yulyuswarni, Yulyuswarni Yusnia Binti Kholifah Yustinus Sanda Zaenab Hanim Zahra, Sylvia Zainuddin, Zainuddin