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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK SEIKO : Journal of Management & Business Gorontalo Management Research YUME : Journal of Management Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business International Journal of Economics Development Research (IJEDR) Jurnal Ilmiah Manajemen Kesatuan Jurnal Ilmiah Akuntansi Kesatuan Dinasti International Journal of Digital Business Management Economics and Digital Business Review Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Ekonomi Joong-Ki : Jurnal Pengabdian Masyarakat Annals of Human Resource Management Research JURNAL SAINS DAN TEKNOLOGI MARITIM Jurnal Ilmu Multidisplin International Journal of Economics and Management Research Ranah Research : Journal of Multidisciplinary Research and Development Joong-Ki JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Joong-Ki
Edhie Budi Setiawan, Edhie Budi
Institut Transportasi Dan Logistik Trisakti
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Peranan Usability Dalam Meningkatkan Citra Merek Melalui Kepuasan Pelanggan, Dan Kepercayaan Pada Website Online Travel Agent Setiawan, Edhie Budi; Utami, Nabilah Puteri; Kholdun, Amrulloh Ibnu; Pratiwi, Sekar Widyastuti; Novianto, Didin Dwi
Gorontalo Management Research Vol. 8 No. 2 (2025): Gorontalo Management Research
Publisher : Universitas Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32662/gomares.v8i2.4064

Abstract

The use of digital technology by the public has increased, including for online Travel Agent Websites. This study aims to determine the role of Usability in increasing Customer Satisfaction, Trust, and Brand Image on the Pegipegi Online Travel Agent Website. The method used in this study is quantitative descriptive. The types of data used are primary and secondary data, where primary data is obtained from questionnaires while secondary data is obtained from journals and books. In this study, sampling was carried out using the purposive sampling method of 171 respondents. The analysis method in this study uses the Structural Equation Model - Partial Least Square (SEM-PLS). The results of this study state that customer satisfaction has a positive effect on trust and brand image, and trust has a positive effect on brand image. While usability has a significant impact on customer satisfaction and trust, it does not have a significant effect on brand image. Indirectly, usability affects brand image through satisfaction and trust. This shows that usability can improve a brand image if consumers are satisfied and trust the online travel agent's website.
MENINGKATKAN KEPUTUSAN PEMBELIAN RETAIL MELALUI KEPUASAN KONSUMEN DI BANDARA SOEKARNO-HATTA; KONTRIBUSI PERSEPSI HARGA DAN STORE LAYOUT Setiawan, Edhie Budi; Fahriza, Basri; Satyagraha, Anggit; Abidin, Zaenal; Arubusman, Dian Artanti
Gorontalo Management Research Vol 6, No 2 (2023): Gorontalo Management Research
Publisher : Universitas Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32662/gomares.v6i2.2791

Abstract

The airport  business is a growing and promising business. The increase in the number of trips will automatically have an impact on airport revenues. Currently, airport revenue is still dominated by revenue from the aeronautical sector, while the potential for non-aeronautical revenue is also quite promising. The retail business at the airport is one of non-aeronautical businesses that has big opportunities with potential to be a significant alternative income for the  airport. This study was addressed to examine the effect of store layout and price perception on retail purchasing decisions at the airport mediated by consumer satisfaction. It  uses a quantitative method, with 100 respondents, where they fill out online questionnaires. The analytical technique used is SEM-PLS. The results showed that the store layout and price perception have a positive and significant influence on purchasing decisions and on consumer satisfaction at the same time, whilst consumer satisfaction also has a positive and significant influence on purchasing decisions. Store layout and price perception have an indirect influence on purchasing decisions through consumer satisfaction. Based on these results, airport managers are expected to pay more attention to marketing strategies that focus on creating attractive store layouts and competitive prices, so that consumers feel satisfied and decide to make a purchase.Keyword: consumer satisfaction, buying decision, price perception, airport retail, store layout
The Impact of Shipmaster Leadership Style and Ship Logistics Management on Ship Crews Performance: Implications For Tanker Ship Operational Performance Majid, Suharto Abdul; Endri, Endri; Zakaria, Maman; Setiawan, Edhie Budi; Kamar, Karnawi; Pahala, Yosi
Jurnal Aplikasi Bisnis dan Manajemen Vol. 10 No. 1 (2024): JABM, Vol. 10 No. 1, Januari 2024
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.10.1.186

Abstract

The research aims to identify the influence of the shipmaster leadership style and logistics management on the operational performance of tanker ships, which is mediated by the performance of the Ship's Crew. The research used a sample of 30 tanker and ship crew members at the Indonesian national shipping company PT. Waruna Nusa Sentana. The data analysis method applies a path analysis model to test direct and indirect effects. The research results show that leadership style, logistics management, and crew performance partially influence Ship operational performance. Leadership style and logistics management are also proven to influence crew performance directly. The captain's leadership style and logistics management indirectly affect the Ship's operational performance through the performance of the Ship's Crew. Overall, the operating performance of tankers at the shipping company PT. Waruna Nusa Sentana is influenced by the captain's leadership style, ship logistics management, and crew performance, both directly and indirectly. Keywords: shipmaster leadership style, ship logistics management, ship crews performance, tanker ship operational performance
THE EFFECT OF SERVICE QUALITY ON PORT OPERATIONAL PERFORMANCE AND SATISFACTION: A STUDY OF TRANSPORTATION AND PASSENGER COMPANIES AT LUWUK PORT IN BANGGAI DISTRICT Wibowo, Wahyu; Setiawan, Edhie Budi; Agusinta, Lira; Ikhsan, Ridho Bramulya
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13115

Abstract

Understanding the behavior of freight and passenger transport companies as users of port services is essential to evaluate service quality performance because it will have an impact on port operational performance and also port service user satisfaction (companies and passengers). Therefore, this study aims to examine the impact of service quality on port operational performance and customer satisfaction from the perspective of port service users. This research uses qualitative and quantitative methods. The quantitative method uses PLS-SEM, while the qualitative method uses IPMA. Data were collected from two sample groups by distributing questionnaires to 50 freight transportation companies and 50 passengers of Luwuk Port in Banggai Regency. The results prove that service quality positively and significantly affects port operational performance and satisfaction in the sample group of freight and passenger transportation companies. The results of the IPMA analysis on both research samples still require improvement to improve port operational performance and port service user satisfaction.
Pengaruh Kualitas Sumber Daya Manusia dan Manajemen Perawatan Kapal Terhadap Sistem Manajemen Keselamatan Kapal Dimediasi oleh Kinerja Staff Galangan Kapal pada PT. Dok Pantai Lamongan Ginting, Purnomo Ramadhani; Kania, Dinar Dewi; Indrawan, Rully; Setiawan, Edhie Budi
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1904

Abstract

This study aims to analyze the effect of human resource quality and ship maintenance management on the ship safety management system with the performance of shipyard staff as a mediating variable at PT. Dok Pantai Lamongan. Human resource quality and maintenance management are strategic factors in minimizing accident risks and ensuring operational safety in shipping. This research uses a descriptive quantitative approach with inferential analysis through Structural Equation Modeling (SEM) methods. Data were collected from 218 respondents who are shipyard staff directly involved in maintenance and operational activities. The results indicate a significant positive direct effect between human resource quality and ship maintenance management on shipyard staff performance and the ship safety management system. Furthermore, there is a significant positive direct effect between shipyard staff performance and the ship safety management system, as well as a significant positive indirect effect between human resource quality and ship maintenance management on the ship safety management system, mediated by the shipyard staff performance. These findings emphasize that improving human resource quality through training, work discipline, and strengthening a structured maintenance management system will optimize the performance of shipyard staff and ultimately strengthen the ship safety system. This study implies that PT. Dok Pantai Lamongan needs to emphasize human resource competency improvement programs and digitally integrated maintenance management to ensure the sustainability of ship operational safety
The mediating role of crew health in service quality Gabriella, Joanna; Setiawan, Edhie Budi; Octora, Theresye Yoanyta; Kholdun, Amrulloh Ibnu; Agusinta, Lira
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3410

Abstract

Purpose: This study examines the relationship between ship chandler service quality (specifically responsiveness, reliability, and product quality) and crew satisfaction, with crew health as a mediating variable. The research highlights the critical role of ship chandler services in supporting crew well-being, especially when access to essential supplies was restricted. Research Methodology: This quantitative study surveyed 150 crew members from 52 PIS-owned vessels using PMSol services, selected through purposive sampling, and analyzed the data using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results: The findings reveal that crew satisfaction is significantly influenced by responsiveness, reliability, and product quality. Moreover, crew health acts as a mediating variable, strengthening the impact of service and product quality on satisfaction. High-quality, reliable, and responsive services (both directly and indirectly) enhance crew happiness and well-being. Conclusions: Ship chandler services that are responsive, reliable, and provide high-quality products not only meet logistical needs but also enhance crew well-being and satisfaction. Recognizing crew health as a key factor can help maritime service providers design more human-centered support systems, especially during challenging times like a pandemic. Limitations: The study focuses solely on crew members aboard PIS-owned vessels using PMSol services, which may limit the generalizability of the findings to other companies or contexts. Contribution: Study highlights crew health as key mediator, linking service quality to satisfaction in maritime services.
Sustainability and Capital Structure: Financial Performance in Logistics Companies Sarosa, Nurmaria; Setiawan, Edhie Budi; Nofrisel, Nofrisel; Purba, Okin
Jurnal Ilmiah Akuntansi Kesatuan Vol. 13 No. 5 (2025): JIAKES Edisi Oktober 2025
Publisher : Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jiakes.v13i5.3701

Abstract

The logistics and transportation sector plays a critical role in global and national supply chains but is also characterized by high energy consumption and environmental emissions. Despite the increasing adoption of Environmental, Social, and Governance (ESG) practices, empirical evidence on their financial implications in Indonesian logistics companies remains limited. This study examines the impact of ESG performance on corporate financial performance, measured by Return on Assets (ROA) and Return on Equity (ROE), with capital structure (Debt-to-Equity Ratio) as a control variable. Using panel data from 44 listed logistics companies in Indonesia over the period 2019–2023, this research employs Partial Least Squares Structural Equation Modeling (PLS-SEM) and multigroup analysis to compare national and multinational firms. The results indicate that environmental performance has a positive and significant effect on ROA, while social performance positively influences ROE. Conversely, governance performance shows a negative association with ROE, suggesting potential compliance and administrative cost trade-offs. The capital structure variable does not significantly affect financial performance. Furthermore, the ESG–financial performance relationship is stronger among multinational companies compared to national firms. These findings contribute to the sustainability accounting and corporate governance literature by demonstrating that selective ESG integration creates financial value in the logistics sector, particularly through environmental and social initiatives, while governance mechanisms should be implemented efficiently to avoid reducing operational and financial flexibility. The study provides implications for regulators, corporate managers, and investors in strengthening ESG-based financial and reporting strategies in emerging markets. Keywords: Environmental, Social, Governance, Financial Performance, Logistics Companies
Market Orientation in Optimizing Supply Chain Strategy to Improve the Performance of Manufacturing Companies Purba, Okin Ringan; Abdurachman, Edi; Setiawan, Edhie Budi; Nofrisel, Nofrisel
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 3 (2025): November
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i3.1768

Abstract

This study aims to examine the impact of supply chain strategy on the performance of manufacturing companies, incorporating competitive advantage and market orientation as mediating variables. In the increasingly competitive global market, manufacturing companies face significant challenges in maintaining and improving their performance. One of the key factors influencing a company's success is an effective supply chain strategy. However, the interaction among supply chain strategy and other factors such as competitive advantage and market orientation in enhancing company performance remains underexplored. The research was conducted in the Province of DKI Jakarta, where data was collected from 323 employees of manufacturing companies through a questionnaire with 33 Likert-scale indicators (1-5). The data was analyzed using PLS-SEM software to test eight hypotheses. The results indicate that supply chain strategy has a positive and significant impact on company performance. Competitive advantage and market orientation are proven to be strong mediators, reinforcing the impact of supply chain strategy on company performance. These findings suggest that an effective supply chain strategy not only enhances operational efficiency but also strengthens the company's competitive position and responsiveness to the market. The implications of this study emphasize the importance of manufacturing company management focusing not only on supply chain efficiency but also on the development of market orientation and competitive advantage. This can provide strategic guidance for companies in enhancing their competitiveness and performance in an increasingly competitive market.
Planning For Terminal Service Integration and Parking Facility Improvement at Muara Angke Port, North Jakarta Michiels, Alfian; Sihombing, Sarinah; Indrawan, Rully; Gunawan, Aang; Setiawan, Edhie Budi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6725

Abstract

This study aims to analyze the influence of parking inventory and parking utilization on terminal services and facility improvements at Muara Angke Port, North Jakarta. The background of this research is based on the current condition where the terminal is not yet located within the port area, requiring users to walk more than one kilometer and/or use other modes of transportation to reach the terminal. This research adopts a quantitative approach using survey methods through the distribution of questionnaires to respondents consisting of three main groups: regulators (port authorities), operators (terminal and parking managers), and consumers (passengers). The study involved a sample of 240 respondents, in accordance with the recommended number of indicators in statistical analysis as proposed by Hair et al. (2014). Primary data were collected through questionnaires, while secondary data were obtained from literature, scientific journals, and relevant regulations. Data analysis was conducted using Structural Equation Modeling (SEM) with the assistance of Smart PLS software. The model employed includes the outer model to test validity and reliability, and the inner model to test causal relationships among variables. The findings indicate that both parking inventory and parking utilization have a positive and significant influence on terminal services and facility improvements. These findings suggest that optimizing the parking function can serve as a basis for planning the integration of the terminal into the port area to enhance user comfort and service efficiency.
Terminal Safety and Security as an Implication of Terminal Location and Accessibility, Mediated by Service Reliability: A Case Study at Tanah Merdeka Freight Terminal Widiansyah, Sigit Priebadi; Suripno, Suripno; Abidin, Zaenal; Subastian, Djamal; Setiawan, Edhie Budi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6726

Abstract

This study aims to analyze the influence of terminal location and accessibility on safety/security through service reliability among logistics companies operating at Tanah Merdeka Terminal, North Jakarta. A quantitative approach was employed using a survey method. The study population consisted of approximately 40 logistics companies in the research area, all of which were included in the sample using saturated sampling technique. Data collection was conducted through questionnaire distribution between March and June 2025. Data analysis was carried out using Structural Equation Modeling based on Partial Least Squares (PLS-SEM) with the assistance of SmartPLS version 4.1 software. The results indicate that service reliability has a significant influence on safety/security. Additionally, terminal location indirectly affects safety/security through service reliability. However, accessibility was found to have no significant direct or indirect effect on service reliability and safety/security. These findings highlight the critical role of enhancing service reliability as a key factor in improving logistics safety and security.
Co-Authors Aang Gunawan, Aang Agusinta, Lira Aji, Adnan Bayu Alda, Aulia Mutia Amanda, Anggi Nurul Amrulloh Ibnu Kholdun Andjar Budi Wibawanti Andri Setyadi Artanti, Dian Artriviyanto, Asdo ASEP SUPARMAN Asep Suparman Basri Fahriza Bestari, Viqy Esha Budi Prasetiyo Damanik, Ade Irfani Nugraha Datonabolon Datonabolon Dedeng Wahyu Edi Dian Artanti Arubusman Dian Artanti Arubusman Dian Artanti Arubusman Dian Artanti Arubusman Dian Artanti Arubusman, Dian Artanti Didin Dwi Novianto Dinar Dewi Kania Edi Abdurachman Edi Abdurachman Elly Adriani Sinaga ENDRI ENDRI Euis Saribanon, Euis Fachrial, Peppy Frans Sudirjo Fransisca, Ribka Gabriella, Joanna Galih Quinndito Wijaya Ginting, Purnomo Ramadhani Handayani, Sri Hartiwi Prabowo, Hartiwi Ichwan, Gema Akbar Ikhsan, Ridho Bramulya Indra Setiawan, Prasadja Ricardianto, Indrawan, Rully Indrawati, Dewi Suci Intan Pawreski Isa Amsyari Jermanto Setia Kurniawan, Jermanto Setia Josua Sahala Kadarisman, Muh Karnawi Kamar, Karnawi Kholdun, Amrulloh Ibnu Kusumayanti, Firda Amalia Maulina, Evaf Maysandra, Indriani Michiels, Alfian Mimbar, Ahmad Muhammad Taris Hasibuan Muhammad Thamrin Nofrisel Nofrisel Nofrisel, Nofrisel Octora, Theresye Yoanyta Okin Ringan Purba Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Purba, Okin Purba, Okin Ringan Rachmi, Irsafanti Rifki, Salman Riki Saputra RR. Ella Evrita Hestiandari Rully Indrawan Sabrina, Nadhila Cory Salsabila Khairunnisa Sandriana Marina Saputro, Soemino Eko Sarinah Sarinah Sarosa, Nurmaria Satyagraha, Anggit Sembiring, Honny Fiva Akira Septiano, Renil Setiawan, Ferdy Trisanto Siahaan, Julyanthi Marine Sidjabat, Sonya Sijabat, Eduard Alfian Syamsa Siti Maemunah Siti Maemunah Situmeang, Atika Hartari Soekirman, Atong Sri Rahardjo Sri Raharjo Subastian, Djamal Sudewo, Gatot Cahyo Sugiyanto - Suharto Abdul Majid Suraharta, I Made Suripno Suripno suryawan, ryan firdiansyah Suryobuwono, Abdulllah Ade Taufik Akbar Thamrin, HM. Theresye Yoanyta Octora Tri Susilowati Utami, Nabilah Puteri VERONICA VERONICA Vivin Marthalina Wahyu Wibowo Wandi Kurniadi Widiansyah, Sigit Priebadi Wiguna, Esa Setia Yana Tatiana, Yana Yosi Pahala, Yosi Yuliantini Yuliantini Yuliyanto, Agus Zaenal Abidin Zaenal Abidin Zaenal Abidin Zakaria, Maman Zaroni, Zaroni