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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK SEIKO : Journal of Management & Business Gorontalo Management Research YUME : Journal of Management Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business International Journal of Economics Development Research (IJEDR) Jurnal Ilmiah Manajemen Kesatuan Jurnal Ilmiah Akuntansi Kesatuan Dinasti International Journal of Digital Business Management Economics and Digital Business Review Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Ekonomi Joong-Ki : Jurnal Pengabdian Masyarakat Annals of Human Resource Management Research JURNAL SAINS DAN TEKNOLOGI MARITIM Jurnal Ilmu Multidisplin International Journal of Economics and Management Research Ranah Research : Journal of Multidisciplinary Research and Development Joong-Ki JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Joong-Ki
Edhie Budi Setiawan, Edhie Budi
Institut Transportasi Dan Logistik Trisakti
Religion Agriculture, Biological Sciences & Forestry Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences Transportation Other

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The Influence of Effort Expectancy and Digital Facilitating Conditions on Use Behavior of Online Expedition Service Sidjabat, Sonya; Abdurachman, Edi; Setiawan, Edhie Budi; Prabowo, Hartiwi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4738

Abstract

Indonesia’s rapidly expanding digital economy has made online expedition services a crucial component of e-commerce last-mile delivery. However, the determinants of actual usage behavior, particularly the role of demographic factors, remain insufficiently explored. This study examines the direct effects of effort expectancy, social media influence, and digital facilitating conditions on use behavior, as well as the mediating role of age among Indonesian users of online expedition services. Using a quantitative approach, data were collected from 250 purposive respondents who had used major expedition platforms within the past six months and analyzed using partial least squares structural equation modeling. The results indicate that all three antecedents have significant positive effects on use behavior, with effort expectancy emerging as the strongest predictor. Age shows a significant direct effect and mediates the relationships between the three predictors and use behavior. The model explains 68% of the variance and demonstrates strong predictive relevance. These findings underscore the importance of usability, social influence, and digital support, while highlighting age as a key factor shaping adoption. Online expedition providers should therefore focus on user-friendly platforms, active social media strategies, and inclusive digital infrastructure to increase adoption across age groups.
Peran Modernisasi Sistem Ticketing dalam Subsidi Public Service Obligation (PSO) Tepat Sasaran Penumpang Kereta Rel Listrik Artriviyanto, Asdo; Agusinta, Lira; Setiawan, Edhie Budi; Saputro, Soemino Eko
Jurnal Ilmu Multidisiplin Vol. 4 No. 6 (2026): Jurnal Ilmu Multidisplin (Februari - Maret 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i6.1726

Abstract

Modernisasi sistem ticketing pada layanan Kereta Rel Listrik (KRL) menjadi langkah strategis dalam memastikan efektivitas penyaluran subsidi Public Service Obligation (PSO) yang lebih tepat sasaran. Penelitian ini bertujuan untuk mengevaluasi sistem ticketing konvensional dan merancang sistem ticketing modern yang terintegrasi dengan data kependudukan serta teknologi digital. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan studi kasus pada operator KRL di wilayah Jabodetabek, dilengkapi dengan wawancara mendalam, observasi lapangan, dan studi literatur. Hasil penelitian menunjukkan bahwa sistem ticketing modern berbasis identitas digital dapat meningkatkan akurasi pendataan penumpang, mengurangi potensi penyalahgunaan subsidi, serta mendukung transparansi dan akuntabilitas dalam proses alokasi PSO. Rekomendasi dari studi ini mencakup pengembangan sistem ticketing berbasis NIK (Nomor Induk Kependudukan), integrasi dengan aplikasi digital, serta penerapan sistem evaluasi subsidi berbasis data real-time. Dengan implementasi yang tepat, modernisasi sistem ticketing berpotensi menjadi instrumen vital dalam transformasi layanan transportasi publik yang adil dan berkelanjutan.
Increasing Repurchase Intention Through Timeliness Delivery and Service Quality Mediated by E-Commerce Customer Satisfaction in Indonesia Edhie Budi Setiawan; Harry Purwoko; Hilya Fisar Nazwany; Asnia Harun
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8541

Abstract

In the marketplace category e-commerce sites that have the highest number of visitors in Indonesia are Shopee, Tokopedia, Lazada, Blibli, and Bukalapak. The number of Blibli visitors looks lower compared to other E-Commerce, but still increases in 2023. The purpose of this study is to increase repurchase intention through timeliness delivery and service quality mediated by e-commerce customer satisfaction in Indonesia. This study involved 170 respondents who were Blibli e-commerce users, with samples taken using purposive sampling techniques. The method applied in this study is quantitative, with data processing using SEM-PLS software. The results of this study indicate that Timeliness delivery has a significant effect on customer satisfaction. Timeliness delivery does not have a significant effect on repurchase intention. Service quality has a significant effect on customer satisfaction and repurchase intention. Customer satisfaction has a significant effect on repurchase intention.
Co-Authors Aang Gunawan, Aang Agusinta, Lira Aji, Adnan Bayu Alda, Aulia Mutia Amanda, Anggi Nurul Amrulloh Ibnu Kholdun Andjar Budi Wibawanti Andri Setyadi Artanti, Dian Artriviyanto, Asdo Asep Suparman ASEP SUPARMAN Asnia Harun Basri Fahriza Bestari, Viqy Esha Budi Prasetiyo Damanik, Ade Irfani Nugraha Datonabolon Datonabolon Dedeng Wahyu Edi Dian Artanti Arubusman Dian Artanti Arubusman Dian Artanti Arubusman Dian Artanti Arubusman Dian Artanti Arubusman, Dian Artanti Didin Dwi Novianto Dinar Dewi Kania Edi Abdurachman Edi Abdurachman Elly Adriani Sinaga ENDRI ENDRI Euis Saribanon, Euis Fachrial, Peppy Frans Sudirjo Fransisca, Ribka Gabriella, Joanna Galih Quinndito Wijaya Ginting, Purnomo Ramadhani Handayani, Sri Harry Purwoko Hartiwi Prabowo, Hartiwi Hilya Fisar Nazwany Ichwan, Gema Akbar Ikhsan, Ridho Bramulya Indra Setiawan, Prasadja Ricardianto, Indrawan, Rully Indrawati, Dewi Suci Intan Pawreski Isa Amsyari Jermanto Setia Kurniawan, Jermanto Setia Josua Sahala Kadarisman, Muh Karnawi Kamar, Karnawi Kholdun, Amrulloh Ibnu Kusumayanti, Firda Amalia Maulina, Evaf Maysandra, Indriani Michiels, Alfian Mimbar, Ahmad Muhammad Taris Hasibuan Muhammad Thamrin Nofrisel Nofrisel Nofrisel, Nofrisel Octora, Theresye Yoanyta Okin Ringan Purba Prasadja Ricardianto, Prasadja Pratiwi, Sekar Widyastuti Pratiwia, Sekar Widyastuti Purba, Okin Purba, Okin Ringan Rachmi, Irsafanti Rifki, Salman Riki Saputra RR. Ella Evrita Hestiandari Rully Indrawan Sabrina, Nadhila Cory Salsabila Khairunnisa Sandriana Marina Saputro, Soemino Eko Sarinah Sarinah Sarosa, Nurmaria Satyagraha, Anggit Sembiring, Honny Fiva Akira Septiano, Renil Setiawan, Ferdy Trisanto Siahaan, Julyanthi Marine Sidjabat, Sonya Sijabat, Eduard Alfian Syamsa Siti Maemunah Siti Maemunah Situmeang, Atika Hartari Soekirman, Atong Sri Rahardjo Sri Raharjo Subastian, Djamal Sudewo, Gatot Cahyo Sugiyanto - Suharto Abdul Majid Suraharta, I Made Suripno Suripno suryawan, ryan firdiansyah Suryobuwono, Abdulllah Ade Taufik Akbar Thamrin, HM. Theresye Yoanyta Octora Tri Susilowati Utami, Nabilah Puteri VERONICA VERONICA Vivin Marthalina Wahyu Wibowo Wandi Kurniadi Widiansyah, Sigit Priebadi Wiguna, Esa Setia Yana Tatiana, Yana Yosi Pahala, Yosi Yuliantini Yuliantini Yuliyanto, Agus Zaenal Abidin Zaenal Abidin Zaenal Abidin Zakaria, Maman Zaroni, Zaroni