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Journal : JOURNAL LA MEDIHEALTICO

The Relationship between Patient Perception of Service Quality and Polyclinic Revisit Interest Nurhadiyastuti, Ameilia; Indriyani, Yeni; Agustina, Cynthia; Setyawan, Agus
Journal La Medihealtico Vol. 6 No. 1 (2025): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v6i1.1956

Abstract

The quality of health services encompasses several factors, such as service speed, diagnostic accuracy, facility comfort, the friendly attitude of medical personnel, and patient satisfaction with the services provided. Patient perceptions of service quality play a vital role in building trust and loyalty toward healthcare institutions. According to the 2024 annual report of Ir. Soekarno Regional General Hospital, while there has been a decline in overall patient visits, the number of returning patients has increased. This study aimed to examine the relationship between patient perceptions of service quality and the interest in outpatient re-visits at Ir. Soekarno Regional General Hospital, Sukoharjo Regency. The research used a descriptive quantitative approach with a cross-sectional design. A total of 146 respondents were selected using accidental sampling, determined through the Lemeshow formula based on specific inclusion and exclusion criteria. Data was collected through a questionnaire using a Likert scale, and analysis was performed using Chi-Square tests. The results indicate a significant relationship between the physical dimension (p=0.005) and interest in repeat visits. However, other dimensions such as reliability (p=0.628), personal interaction (p=1.000), problem solving (p=1.000), and policy (p=0.119) showed no significant relationship with outpatient re-visit interest. Overall, the perceived service quality was considered less than optimal, as only the physical dimension influenced repeat visit interest, while other aspects did not. Therefore, it is recommended that the hospital maintain its current physical facilities while focusing on improvements in other service dimensions to enhance patient satisfaction and loyalty.
Implementation of Leadership Commitment to Employee Performance Quality Using the Six Building Blocks Method Agustina, Cynthia; Indriyani, Yeni; Nurhadiyastuti, Ameilia; Setyawan, Agus
Journal La Medihealtico Vol. 6 No. 1 (2025): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v6i1.1957

Abstract

Hospital leadership commitment plays a crucial role in planning environmental health initiatives by allocating the necessary resources. Although the achievement of Minimum Service Standards at Ir. Soekarno Regional General Hospital is considered outstanding, challenges remain, such as expired training certifications, unmet opportunities for training renewal, and procedural non-compliance by some staff members. Therefore, leadership must enhance employee career development to foster organizational commitment and improve the quality of service delivery. This study aims to analyze leadership commitment in improving employee performance at Ir. Soekarno Regional General Hospital using the six building blocks method. The research design is qualitative, utilizing semi-structured interviews with both leadership and employees. Informant sampling was conducted through purposive sampling, with data verification carried out using source and technique triangulation. The findings reveal that the leadership has established organizational commitment through policy support, optimization of information systems, training budgets, and active employee participation in decision-making. However, the application of the six building blocks method in the context of employee performance based on leadership commitment remains suboptimal, particularly in the health workforce component. While physical health support for employees is adequately addressed, mental health support in the workplace is still lacking. Therefore, more intensive dissemination of policies and mental health programs is necessary, particularly for staff in underrepresented units.
Co-Authors A. Suhandi A.A. Ketut Agung Cahyawan W Achmad Samsudin Achmad Supriyadi, Achmad Adi Nugroho Adiputra, Yudha Agnis Triahadin Agnis Triahadini, Agnis Agung Prasetyo Agus Subagio Agus Susilo Agustina, Cynthia Ahwy Oktradiksa Akbar, Shofya Alfina, Ria Aliyatarrafiah Aliyatarrafiah Althafunnisa, Namyra Aisha Aman Damai, Abdullah Andi Trimulyono Anik Fitrochaton Chasanah Arif, Mas Achmad Syamsul Arlanda, Revilarita Asri Nurdiana, Asri Astuti, Andriani Mei Azis, Latif Saiful Azizah Azizah Azizi, Sandi Bambang Mujihardi Baroek, Marino Christiano Berta Putri Boko Nurdiyanto Brandan Tito Ramadhan Choirul Wahid, Imam Mustofa D Febrianty Dadan Dani Wardhana Damai, A Aman Darojat, Muhammad Wahyu Dave Emmanuel Haning Dewi Mariyaningsih Dhana Hastuti Dimas Sidiq Baskoro Dita Aprilina Djalal Er Riyanto Dody Irnawan Dwi Purwantoro Sasongko Dwi Puspitasari Dwiki, Elba Dwiyanto JS Dzuelqarnain, Muhammad Essa eko efendi Eko Sasmito Hadi Elisdiana, Yeni Endriasmoro M Siagaan Esti Harpeni F M Arif Faizal Ahmad Fajar Waskito Fajrin, Fajrin fidhoh, kha Fidyandini, Hilma Putri Firdausi, Hilma Nahwa Firmansyah, M. Rizal Fithria I D, Ni'matul Fitra Ramdhani Fitra Ramdhani Florentina Yuni Arini, Florentina Yuni Frysca Putti Muviana Fuad Tarmidzi Galang Virgiawan Ganap Y. Febrika Ganap Yuliana Febrika Ghufron Abdullah Gulton, Arlewes Gunawan, Riyan Habib, Farid Alif Hadi, Muhammad Rafli Irsyad Harri Yudianto Hauzan, Noor Azmi Fachri Hauzan, Noor Azmi Fachri Hay's, Riyan Naufal Herbianto, Sheren Aurellya Heri Sugito Hidayat, Muhammad Adil Hidayati, Ina Hilmi, Haidar Hirafiany Daruartati I Gusti Ngurah Antaryama I Nyoman Sujana Ibnu Rasid Ida Hayu Dwimawanti Ilham Nurdien Imam B. Raharjo Imam Baru Raharjo Imam Baru Raharjo Indah Asmoro Wulan Indra Gumay Febryano Irawan, Ady Isa Akhlis Isnain Gunadi Istikomah Istikomah Istiqomah Ari Kusuma Ita purnamasari, Ita Itasari, Andri Astuti Jatmiko Endro Suseno Juliasih, Ni Luh Gede Ratna Kanthi Pamungkas Sari Kasanah, Nur Khafidhoh Khafidhoh, Khafidhoh Khairunissa, Hatifa Khasana, Devi Ardiyati Kholidin, Edy Barkat Kusno Adi Sambowo Kusumaningrum, Rahma Puspita Lahay, Almira Fardani Lendriadi A. Lestari, Kiki Indah Lestari, Sepnina Like Limin Santoso Linirin Widyastuti, Endang Listia, Octa Lutfiani, Ulfah M Wildan Firdaus Maharani, Ni Putu Diva Mahestri, Laras Mahmud Yusuf Malau, Victor Pandpotan Maya Riantini, Maya Maya Sekar Wangi Moch. Abdul Mukid Mohammed I. D. Matar, Mohammed Mualimin Mualimin Mualimin Mualimin Muchammad A Rofik Muchlis, Ibnu Mufita, Halimah Muhammad Iqbal Muhammad Irham Nurwidiyanto Muhammad Kholiqul Amiin, Muhammad Kholiqul Muhammad Mualimin Muhammad Nur Muhammad Nur Handoyo Munti Sarida Murtiningtias Diah Ayu Martha Dewi Mustafid Mustafid Mutiatussholikah, Dita Muyasaroh, Evi Nafiisah, Nafiisah Naufal, Adnan Faris Ningsih, Setia Nisa Az Zuhdy, Afifah Nona Dili Maricci Noor Alis Setiyadi Noor, Huriyatul Fitriyah Noviana Fransiska Nuning Nurcahyani Nur Hakim, Alvio Nur Rachmaningtias Nurcahyo, Mugi Nurhadiyastuti, Ameilia Nurhalisa, Alifia Adibila Nuriyana Muthia Sani Nursamsiah Nursamsiah Nur`Ani Okta Trilia Octaviani Sarmauli Oki Hedriana Oky Irawan Sugiri Ophi Thio Rendy Parabi, Achmad Reza Parbuntian Sinaga Pitojo Budiono Prabowo, Muhammad Nur Priyo, Priyo Purnawan Adi Wicaksono Putra, Hisbicus Dwi Surya Putri, Wanda Andella Qadar Hasani R. M. Tofan Sastranegara Rahayu, Wiji Rahaz, Muhammad Faiz Thoyib Rahmasari, Ikrima Rahmat Gernowo Ramadhan, Irvan Rara Diantari Rasyid, Moh Andi Ratih Rundri Utami Ratna Dewi Winesthi Ratna Juliasih, Ni Luh Gede Redemtus Heru Tjahjana Ribangun Bamban Jakaria Rina Dwi Indriana Rina Hesti Utami Ririn Sulpiani Rivaie, Arief Rahman Sakti, Doni Bilga Komara Saputra, Rizqy Hadi Saputra, Suryadi Sari, Azzahra Indah Satriyo Adhy Sela Ade Otaviana Setiawan, Aqshal Dwi Silvia Yulita Ratih Simamora, Ginda Siti Fathonah Siti Hudaidah Siti Rohimah Sitompul, Hotlan Albert Adventus Slamet Mulyono Solikhin Solikhin Subandoro, Agus Sudarno Sudarno Sugeng Widada Sugiharto, Sh Sumino, Sumino Supono Supono Supriyadi - Supriyadi - Susanti, Oktora Susanti, Susanto, Gregorius Nugroho Sutrisno, Ade TATI NURHAYATI Teguh Ansori Teguh Satya Bhakti Teguh Suroso Thessa Putri Aulia Tiara Qonita, Azhra Tiara Qonita Titik Haryati Tugiyono Tugiyono Udi Harmoko Wahyono, Catur Wahyu Eko Sulistiono Wardiyanto - Widiarso Dian Agus Widiastuti, Endang Linirin Winaldi, Iman Wisnu Agung Permadi Wiyatanto, M Toto Yasluh, Muhammad Sholukha Yatti Pratyas Katrinavia Yatti Pratyas Katrinavia Yayan Yuliananto Yayan Yuliananto Yeni Indriyani Yoga Aribowo Yudha T Adiputra Yudha Trinoegraha Adiputra Yulianto, Cita Yundari, Yundari Yusup, Maulid Wahid Zaenul Muhlisin Zainal Abidin Zaini, Syakila Zulfikar Zafeskan Ronapati