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Influence Of Marketing Strategy And Service Quality On Purchase Decisions Through Consumer Satisfaction As Intervening Variables In Hotel Permata Land Rantau Prapat Dame Masterina, Olivia; Pakpahan, Efendy; Ariesa, Yeni; Syaifuddin, Syaifuddin
International Journal of Science, Technology & Management Vol. 3 No. 6 (2022): November 2022
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v3i6.659

Abstract

The purpose of this study was to determine the effect of service quality on purchasing decisions through customer satisfaction at Hotel Permata Land Rantau Prapat. The number of samples taken in this study using the Lemeshow formula, namely 96 people. Determination of the sample in this study was carried out by non-probability sampling. The method used is path analysis. Based on the results of the study, it was found that the marketing strategy had a significant positive effect on the purchasing decision of Permata Land Hotel. Service quality has a significant positive effect on purchasing decisions, marketing strategy has a significant positive effect on consumer satisfaction, then service quality has a significant positive effect on consumer satisfaction, consumer satisfaction has a significant positive effect on purchasing decisions, marketing strategy has a significant positive effect on consumer satisfaction at Permata Land Hotel. The results of this study indicate that the better the marketing strategy carried out by the company affects purchasing decisions so that the level of consumer satisfaction will be high, it can be seen from the value of the significant results of marketing strategies that affect purchasing decisions through customer satisfaction obtained. Service quality has a significant positive effect on purchasing decisions through customer satisfaction.
Strengthening The Psychological Capital of The Former Shiite Community Alfiyah, Hanik Yuni; Fahmi, Muhammad; Mas’ud, Ali; Syaifuddin, Syaifuddin
Communautaire: Journal of Community Service Vol. 4 No. 3 (2025)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/communautaire.v4i3.1714

Abstract

This community engagement project aims to strengthening of psychological capital in supporting the psychosocial readiness of former Shia residents of Jemundo prior to their return to Sampang Regency in a post-religious conflict context. Psychological capital—comprising hope, optimism, self-efficacy, and resilience—is understood as an integrated construct that plays a crucial role in enabling individuals to navigate social transitions characterized by uncertainty. The program was implemented through a participatory approach that positioned community members as active subjects in the psychosocial accompaniment process. The findings indicate that the four dimensions of psychological capital mutually reinforce one another and contribute to participants’ capacity to reconstruct the meaning of return in a more adaptive manner. Nevertheless, the development of psychological capital cannot be detached from the structural conditions shaping post-conflict experiences, including state policies and local social relations. Therefore, strengthening psychological capital should be framed as complementary to, rather than a substitute for, the state’s responsibility to ensure the fulfillment of citizens’ basic rights. This study recommends the integration of psychosocial interventions and responsive structural policies to support sustainable social reintegration.
The Utilization of the Digital RIHANA Application as a Crisis Management Strategy to Build Company Reputation : A Case Study of the Consumer Directorate of Telkom Indonesia Ginting, Kristha Immanuel Suranta; Syaifuddin, Syaifuddin; Rahman, Abdul
International Journal of Social and Management Studies Vol. 4 No. 4 (2023): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v4i4.362

Abstract

This research discusses the strategic role of Public Relations in handling trust crises among the public audience within an organization, with a focus on Telkom Indonesia. In crisis management, issue management and internal and external communication are crucial. To handling this, Telkom Indonesia utilizes a digital application called RIHANA as an early warning system to confront communication crises.The aim of this study is to identify crisis management strategies implemented by Public Relations at Telkom Indonesia through the use of RIHANA application and how its utilization can impact the enhancement of the company's reputation. The research methodology employed is qualitative, utilizing the theory of organizational crisis communication as the analytical foundation. The findings reveal that the RIHANA application assists Public Relations at Telkom Indonesia in efficiently and responsively managing customer complaints. The application facilitates the recording and analysis of complaints, enabling the CRM team to take responsive actions based on the nature of each complaint. However, some challenges arise during the implementation of this application, such as incorrect status updates and system errors. Nevertheless, through continuous monitoring and checks, Telkom Indonesia can overcome these challenges and deliver excellent service to enhance customer satisfaction.The RIHANA application serves as an effective tool for Telkom Indonesia to achieve its objectives in crisis communication management and reputation enhancement. Consequently, this research provides insights into the importance of issue management and the utilization of technology in crisis communication handling for companies.
ORGANIZATIONAL COMMUNICATION PLAN PT. MITRA PRESTASI PERDANA TO ACHIEVE EMPLOYEE PRODUCTIVITY FOR THE 2020-2021 PERIOD Yudinta, Dewa Putu Dharma; Syaifuddin, Syaifuddin
International Journal of Social and Management Studies Vol. 4 No. 5 (2023): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v4i5.364

Abstract

In the initial stages of the Covid-19 pandemic's entry into Indonesia in March 2020, the Indonesian government introduced a mandate for companies to adopt a Work From Home (WFH) arrangement. The objective of this directive was to curtail in-person interactions among individuals, which had the potential to propagate the Covid-19 virus. Consequently, all enterprises, including PT. Mitra Prestasi Perdana, enforced a comprehensive Work From Home policy for their entire workforce.Over the course of the three-month period in which the Work From Home policy was in effect, there were instances of decreased work productivity among some employees. This decline in productivity stemmed from multiple factors such as inadequate communication among colleagues and a sense of monotony at work due to the absence of face-to-face engagement with co-workers in the context of full remote work. In response, PT. Mitra Prestasi Perdana devised a modified approach consisting of three days of remote work and two days of in-office work per week. Additionally, they implemented an orchestrated communication strategy with the goal of revitalizing employee work productivity. This research is characterized as a qualitative descriptive study employing the case study research methodology. The investigation delved into how communication planning was executed at PT. Mitra Prestasi Perdana, using Charles Berger's planning theory as a framework. The findings of this study underscore that PT. Mitra Prestasi Perdana's organizational communication strategy effectively revitalized employee work productivity, which had experienced a decline during the three-month period of exclusive remote work. The company's weekly meetings orchestrated by management fostered direct interactions between leaders and employees, thereby facilitating effective communication. Furthermore, the leaders' approach of cultivating a friendly rapport with employees, coupled with provisions such as meals and recreational amenities, contributed to fostering a comfortable work environment.
THE SEMIOTICS ANALYSIS ON INDONESIAN JOURNALISTIC WORKS TIN MINERS TARGET THE OCEAN AS RESERVES DWINDLE ON LAND BY REUTERS Sahputra, M. Robby; Syaifuddin, Syaifuddin
International Journal of Social and Management Studies Vol. 4 No. 5 (2023): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v4i5.365

Abstract

Photos have always been the most important element in newspapers. A photo is better able to explain about an event. So that photos cannot be separated from newspapers as a complement to news. Journalistic photos displayed in the mass media, especially in newspapers, are interesting to observe. The popularity of Bangka Belitung tin has become an international concern, Reuters, an international media, reported on the exploitation of tin accompanied by journalistic photographs.The purpose of this study is to analyze how important photojournalism published by Reuters media is for environmental figures in preserving the environment when viewed from a semiotic perspective through the four elements of photojournalism, namely the element of news value (news value), the element of news originality, the element of photo captions, and elements of factual nature, informative, relevant, and using appropriate shooting in the photojournalistic work "Indonesia tin Miners Target The Ocean as reserves Dwindle on Land" by Willy Kurniawan which was published in Reuters media. The theory that supports this research is agenda setting, symbol and semiotics of Roland Barthes.
IMPLEMENTASI MODEL PEMBELAJARAN TPACK (TECHNOLOGICAL PEDAGOGICAL AND CONTENT KNOWLEDGE) PADA MATA PELAJARAN PAI MELALUI PLATFORM WORDWALL DI SMPN 35 SURABAYA Pengelola, Pengelola; Khoiriyah, Mahbubatul; Kahfi, Mas’ady Ashabul; Fahmi, Muhammad; Syaifuddin, Syaifuddin
TABYIN: JURNAL PENDIDIKAN ISLAM Vol 7 No 02 (2025): Desember
Publisher : STAI Ihyaul Ulum Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70281/t4cb0794

Abstract

This study aims to analyze the implementation of the Technological Pedagogical and Content Knowledge (TPACK) learning model through the Wordwall platform in Islamic Religious Education (IRE) learning at SMP Negeri 35 Surabaya. The background of this study stems from the low level of student engagement in IRE learning due to the dominance of conventional methods and the suboptimal integration of technology in the learning process. This study uses a descriptive qualitative approach, with the research subjects consisting of PAI teachers and seventh-grade students. Data were collected through participatory observation, in-depth interviews, documentation studies, and field notes, then analyzed using the interactive model of Miles, Huberman, and Saldana. The results show that the application of the TPACK model through Wordwall successfully increased student engagement and motivation to learn. Careful planning, the use of Wordwall's interactive features (such as quizzes, matching games, and random wheels), and collaborative pedagogical strategies created an active, enjoyable, and meaningful learning atmosphere. Despite challenges such as time constraints, digital infrastructure, and variations in students' technological literacy, teachers were able to overcome them through adaptive strategies such as hybrid learning, group role rotation, and collaborative reflection. This study confirms that integrating the TPACK model through Wordwall can be an innovative strategy for transforming PAI learning into interactive, contextual learning that is in line with the principles of the Merdeka Curriculum.
Penyuluhan 5 Si Jari Merah: Generasi Remaja Putri Merdeka dari Kurang Darah (Anemia) dan Pembagian Tablet Fe: 5 Red Fingers Counseling: A Generation of Young Women Free from Anemia and Distribution of Iron Tablets Silwanah, Andi Sani; Nurfajriani, Nurfajriani; Nurfadilah, Nurfadilah; Putri, Nur Agustin Rahayu; Mariana, Mariana; Sabrina, Sabrina; Nursyamsi, Nursyamsi; Resel, Keysa; Syaifuddin, Syaifuddin
Journal of Sustainable Community Practices Vol. 2 No. 1 (2025): April
Publisher : CV. Global Health Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65280/jscp.v2i1.36

Abstract

Abstrak Anemia merupakan penyebab kecacatan tertinggi kedua di dunia. Hal ini disebabkan oleh karena anemia dapat menyebabkan berbagai macam komplikasi antara lain penurunan daya tahan tubuh, gangguan kognitif, pertumbuhan terhambat, aktivitas menurun, dan perubahan tingkah laku. Kegiatan Pengabdian Ini Bertujuan Untuk Memberikan Pengetahuan Kepada Remaja Putri Tentang Anemia Dan Pentingnya Mengkomsumsi Tablet Fe. Metode Yang Digunakan Adalah Metode Penyuluhan Berupa Pemberian Materi anemia & tablet fe, Pembagian Tablet Fe dan bubur kacang ijo. Jumlah Peserta Sebanyak 21 Orang Peserta Remaja Putri Siswi MTS Ma’arif Puro’ro. Tingkat Pengetahuan Remaja Putri Sebelum Dilakukan Penyuluhan Kategori Cukup Sebanyak 5 Orang (25%) Sedangkan Remaja Putri Yang Memiliki Pengetahuan Kategori Kurang Sebanyak 15 Orang (75%). Setelah Dilakukan Penyuluhan Tentang Anemia Pada Remaja Putri, Dilakukan Post Test Dan Didapatkan Hasil Pengetahuan Remaja Putri Kategori Cukup Sebanyak 17 Orang (85%) Dan Sebanyak 3 Orang (15%) Yang Memiliki Pengetahuan Kurang. Ada Peningkatan Pengetahuan Yang Didapatkan Oleh Remaja Putri Setelah Dilakukan Edukasi Dengan Metode Penyuluhan Melalui Program Penyuluhan “5 Si Jari Merah: Generasi Remaja Putri Merdeka Dari Kurang Darah (Anemia) Dan Pembagian Tablet Fe. Abstract Anaemia is the second leading cause of disability worldwide. This is because anaemia can cause various complications, including decreased immunity, cognitive impairment, stunted growth, decreased activity, and behavioural changes. This community service activity aims to provide adolescent girls with knowledge about anaemia and the importance of consuming iron tablets. The method used is an educational method in the form of providing information about anaemia and iron tablets, distributing iron tablets and green bean porridge. There were 21 participants, all of whom were female adolescents studying at MTS Ma'arif Puro'ro. Before the education session, 5 participants (25%) had sufficient knowledge about anaemia, while 15 participants (75%) had insufficient knowledge. After the counselling session on anaemia in adolescent girls, a post-test was conducted, and the results showed that 17 participants (85%) had sufficient knowledge and 3 participants (15%) had insufficient knowledge. There was an increase in knowledge among adolescent girls after education was provided using the counselling method through the “5 Red Fingers: A Generation of Adolescent Girls Free from Anaemia” counselling program and the distribution of iron tablets
Kultum Kamisan as a Strategy to Overcome Limited Allocation of Time for IRE Learning in School Havida, Nadhiva Iffany; Fahmi, Muhammad; Syaifuddin, Syaifuddin
Ulumuddin: Jurnal Ilmu-ilmu Keislaman Vol 16 No 1 (2026): (In Progress)
Publisher : Universitas Cokroaminoto Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47200/ulumuddin.v16i1.3196

Abstract

Limited allocation of time for Islamic Religious Education (IRE) or in Indonesia we called Pendidikan Agama Islam (PAI) in public schools is a systemic problem that creates a significant gap between the demands of a comprehensive curriculum and the reality of the available learning time, thus requiring the development of adaptive and innovative strategies to optimize the achievement of learning objectives. This study aims to critically analyze strategies for overcoming the limitations of IRE hours in public schools and to analyze the implementation of the Kultum Kamisan program as a strategy in overcoming the limitations of IRE learning time allocation at SMP Negeri 16 Surabaya. This study has a novelty and uniquely positions of Kultum Kamisan as a program compensation for limited PAI hours, bridging regulatory constraints with comprehensive Islamic education needs.This study uses a qualitative method with a field research approach through participatory observation, in-depth interviews, and documentation, as well as applying the Miles, Huberman, and Saldana triangulation technique to obtain optimal data validity in analyzing solutions to the limitations of IRE learning time allocation at SMP Negeri 16 Surabaya. The results of the study reveal that Kultum Kamisan can be used as an innovative strategy to overcome the limitations of Islamic Religious Education (IRE) learning time allocation. This program not only serves as a supplement to learning time but also as a transformative pedagogical innovation that integrates the strengthening of religious values, character development, and communication skills and self-confidence of students through participatory learning experiences.
THE EFFECT OF JOB EMBEDDESS ON WORK PRODUCTIVITY THROUGH WORK ENGAGEMENT AT PT PERKEBUNAN NUSANTARA III Novrini, Susan; Syaifuddin, Syaifuddin; Lubis, Fajar Rezeki Ananda; Romy, Elly
SULTANIST: Jurnal Manajemen dan Keuangan Vol. 14 No. 1S (2026): (International Conference ICEBEMA Dr. Soetomo University and ICEBesMA Prima I
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/sultanist.v14i1S.818

Abstract

The decline in company performance and productivity has had many negative impacts that are detrimental to the company. Therefore, it is important to examine the effect of Job Embeddedness on Work Productivity through Work Engagement at PT Perkebunan Nusantara III. The type of research used by the researchers in this study is quantitative. The population in this study was the community, students, and alumni of PT Perkebunan Nusantara III employees. The study sample size was 456. The results showed that Job Embeddedness significantly influenced work engagement at PT Perkebunan Nusantara III. Job Embeddedness also significantly influenced work productivity at PT Perkebunan Nusantara III. Furthermore, work engagement also significantly influenced work productivity at PT Perkebunan Nusantara III. Finally, it was found that Job Embeddedness significantly influenced work productivity through work engagement at PT Perkebunan Nusantara III.
THE INFLUENCE OF INCENTIVES, SERVANT LEADERSHIP, ANDORGANIZATIONAL CULTURE ON NURSES’ PERFORMANCE WITH WORK STRESS AS AN INTERVENING VARIABLE Panjaitan, Yanti Fitriani; Syaifuddin, Syaifuddin; Faris, Salman; Toni, Nagian; Romy, Elly
SULTANIST: Jurnal Manajemen dan Keuangan Vol. 14 No. 1S (2026): (International Conference ICEBEMA Dr. Soetomo University and ICEBesMA Prima I
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/sultanist.v14i1S.819

Abstract

This study aims to analyze the influence of incentives, servant leadership, and organizational culture on nurses’ performance with work stress as an intervening variable at Delima General Hospital Medan. The population consisted of 39 nurses; therefore, a saturated sampling technique was applied. Data were collected using questionnaires and documentation, then analyzed with t-tests, Sobel test, and path analysis using SPSS 25. The findings revealed: (1) incentives positively affect work stress; (2) servant leadership negatively affects work stress; (3) organizational culture positively affects work stress; (4) incentives and servant leadership have a positive and significant effect on performance; (5) organizational culture has a negative and insignificant effect on performance; (6) work stress has a positive and significant effect on performance; (7) there is no effect of incentives and servant leadership on performance through work stress; (8) organizational culture influences performance through work stress as an intervening variable.
Co-Authors A Hadi Arifin Abbas, Sofyan Abd. Rouf, Abd. Abdul Muhid Abdul Rahman Abidin, Nor Agoes Moh. Moefad Ahmad Juhaidi Ahmad Sufyan Zauri Aiyub Aiyub Akhmad Rizalli Saidy Al Mawardi Alfarizi, Muhammad Salman Alfufatin Nabilah Alhadar, Mudi Amar Ma’ruf Amelia, Fhia Ananta, Erick Dwi Angelita, Indah Aprianti Aprillia, Ariesya Ar Husein, Muhammad Ariesa, Yeni Arif Ismail Atika Atika Aulia Arief Nasution Azwar Hasibuan, Hasrul Bahar, Kurnia Bustari Bustari Choiriawati, Choiriawati Cut Fitri Rostina Damanik, Tiara Sastika Dame Masterina, Olivia Dewi Larassati M.P Dharma, Ricke Dina Rosmaneliana Djazilan, Sukron Emilia Emilia Erna Kadrianti Fahrudin, Atef Faiqoh, Kholisotul Fairuz Lazuwardiyyah Fairuz, Fara Dilla Faisal Abdullah Firdausiyah, Nuri Junanul Fitramadan, Lis Fitri, Gustina Fuandri Fuandri Gani, Fauzi A. Ginting, Grace Ilona Ranastasia Br Ginting, Kristha Immanuel Suranta Gultom, Farida Gultom, Parsaoran Halim Akbar, Halim Hanafiah Hanafiah, Hanafiah Hanik Yuni Alfiyah, Hanik Yuni Hanipah, Mei Alfiani Hartono Hartono Havida, Nadhiva Iffany Hayatun Nupus Haziri, Achmad Abrar Hedi Turmudi, Asep Hi M.A. Hi Abdullah, Baharuddin Ibrahim Ibrahim Ifa Dotus Salimah Iklima Sholichati imelia, imelia Indha Aprida Sutari Irfan Maulana, Irfan Irham Irham Ismail Ismail Ismed Fachruzi Jumadi Junaedi Junaedi Junaidi Junaidi Juriah Juriah, Juriah Kaharuddin Kahfi, Mas'ady Ashabul Kahfi, Mas’ady Ashabul Khairani, Reska Khairunisa, Aulia Khoiriyah, Mahbubatul Khoirun Nisak KHOIRUN NISAK Kurniati Kurniati Kurniawan, Rikza Syahrial La Niampe LAILATUL FITRIAH Liliek Soetjiatie Lubis, Fajar Rezeki Ananda Luvi Antari, Luvi M. Havy Sa'dullah Ma'mun, Adam Sukron Mariana Mariana Martin, Iwan Maruka, Safriyanto S Mas'ud, Ali Mas’ud, Ali Maya Novitasari Ma’ruf, Amar Meldia Septiana MISWAR MISWAR Moch. Agung Lukman Septiansyah Muhammad Afifudin Dimyathi MUHAMMAD FAHMI Muhammad Mahbub, Muhammad Muhammad Ufuqul Mubin Muhammad Wahyudi Mumtahanah, Mumtahanah Munardy, Munardy Murbangun Nuswowati Murfi, M Ali Muslim syamsuddin Muti’ah, Siti Nagian Toni Naimah Naimah Najib Irsyadi, Najib Nasib Nasikhul Amin Nasution, Ita Saiyah Nasution, M. Bobbi K. Noor Rizqy Sattariya Novrini, Susan Nurdan, Nurdan Nurfadilah Nurfadilah Nurfajriani, Nurfajriani Nurhidaya M, Nurhidaya M Nurjanah, Rahma Nursyamsi Nursyamsi Pakpahan, Efendy Pandjaitan, Rosmawaty Hilderiah Panjaitan, Yanti Fitriani Pareng Rengi Pasaribu, Sonia Dina Sari pengelola, pengelola Pirdhaus, Ananta Prasetia, Senata Adi Puad, Noor Aimi Mohamad Putri Bintoro, Ellys Rahma Putri, Nur Agustin Rahayu Putri, Rizki Adinda Putri, Salsabillah R Dalai, Hastuti Rahmadani, Novia Aulia Ramdani, Taufiq Resel, Keysa Rinaldi, Rival Riyadhsyah, Riyadhsyah Riyanto, Eko Robert Tua Siregar Rohman Rohman Romy, Elly RR. Ettie Rukmigarsari Sabar Dumayanti Sihombing Sabda, Galang Ikhwan Aji Sabrina Sabrina Sahputra, M. Robby Salam, Miming Berlian Hi. B. Salim Aktar Salimah, Ifa Dotus Salman Faris SALMAN FARIS Sanmas, Abu Santiago Ikhsan, Ramiro Saprida, Saprida Saputri, Eki Nining Sari, Zamah Sarwi - Sekali, Abednego Suranta Karo Senung, Bahtiar Septiono, Trimo Setiawan, Romi Adetio Silwanah, Andi Sani Simanjuntak, Dahnil Anzar Sinaga, Tri Eva Maria Sitorus, Aron Jarif Hasadungan Soesilo Zauhar Sofiyan Sofiyan Solikhin Solikhin Sri Zuwefa Suca Rusdian Sudirman, Muh. Sajjaj Sugito - Suherman, Suherman sujono, andika Sulaiman Sulaiman Sulistiawati Rahayu Ahmad Sumiman Udu Supardin Supardin, Supardin Sustenance Ananda Lubis , Fazar Suwatah, Suwatah Tenripada, Dita Amalia Theriana, Ana Tika, Aulia Saufayuk Toni, Nagian Umasugi, Nirwan Utomo, Bedjo Veithzal Rivai Zainal Wildan Suharso Willy Dama, Risky Winata, Cahya Wiratama, Romadhon Wirdha, Wirdha Wiwik Muyassaroh Abdi Yayan Eryk Setiawan Yudinta, Dewa Putu Dharma Yuli Ismi Nahdiyati Ilmi Yunior, Khomeiny Yusniar Lubis Yusra, Yusra Yusran Haskas Yusuf Ronny Edward Zulfa, Cut Nadya