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All Journal Primary: Jurnal Pendidikan Guru Sekolah Dasar JURNAL EVALUASI PENDIDIKAN Madrasah: Jurnal Pendidikan dan Pembelajaran Dasar Al-Wijdan : Journal of Islamic Education Studies AL ISHLAH Jurnal Pendidikan SYAMIL: Jurnal Pendidikan Agama Islam (Journal of Islamic Education) MODELING: Jurnal Program Studi PGMI al-Afkar, Journal For Islamic Studies Pendas : Jurnah Ilmiah Pendidikan Dasar Pedagogik Journal of Islamic Elementary School Al-Madrasah: Jurnal Ilmiah Pendidikan Madrasah Ibtidaiyah Tadbir Muwahhid JURNAL EDUCATION AND DEVELOPMENT Alignment: Journal of Administration and Educational Management Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Edumaspul: Jurnal Pendidikan Jurnal al-Murabbi Murobbi: Jurnal Ilmu Pendidikan Saliha : Jurnal Pendidikan dan Agama Islam Academy of Education Journal Mudir : Jurnal Manajemen Pendidikan Al-Khidmat : Jurnal Ilmiah Pengabdian Kepada Masyarakat AS-SABIQUN: Jurnal Pendidikan Islam Anak Usia Dini At-Thullab : Jurnal Pendidikan Guru Madrasah Ibtidaiyah Jurnal Ilmiah Ar-Risalah: Media Ke-Islaman, Pendidikan, dan Hukum Islam Didaktika: Jurnal Kependidikan Edu Consilium : Jurnal Bimbingan dan Konseling Pendidikan Islam Tafkir: Interdisciplinary Journal of Islamic Education Al-Riwayah : Jurnal Kependidikan Ar-Rosikhun: Jurnal Manajemen Pendidikan Islam Edukasia: Jurnal Pendidikan dan Pembelajaran Cendekia: Jurnal Kependidikan dan Kemasyarakatan ALSYS : Jurnal Keislaman dan Ilmu Pendidikan Jurnal Pendidikan Islam PANDU: Jurnal Pendidikan Anak dan Pendidikan Umum MULTIPLE: Journal of Global and Multidisciplinary Atthiflah: Journal of Early Childhood Islamic Education Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal EduInovasi: Journal of Basic Educational Studies Jurnal Intelek Dan Cendikiawan Nusantara Educazione: Journal of Education and Learning Muta'allim: Jurnal Pendidikan Agama Islam Ma'arif Journal of Education, Madrasah Innovation and Aswaja Studies Raudhah Proud To Be Professionals: Jurnal Tarbiyah Islamiyah TARLIM : JURNAL PENDIDIKAN AGAMA ISLAM
Indah Aminatuz Zuhriyah
Universitas Islam Negeri Maulana Malik Ibrahim Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : Jurnal Pendidikan Islam

 1 
The Impact of Service Quality and Institutional Image on Students' Behavioral Intentions in Accredited Madrasah Aliyah (Islamic Senior Secondary School) in Malang, Indonesia Imdad Rabbani; Wahidmurni; Indah Aminatuz Zuhriyah
Jurnal Pendidikan Islam Vol. 13 No. 1 (2024)
Publisher : Faculty of Tarbiyah and Education, Universitas Islam Negeri (UIN) Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpi.2024.131.23-33

Abstract

Purpose – This study aims to examine the influence of service quality and institutional image on the behavioral intention of students at Madrasah Aliyah (Islamic Senior Secondary School) accredited A in Malang. Understanding these factors is crucial for educational institutions to maintain their reputation and competitive edge by influencing student perceptions positively, thereby fostering behaviors that benefit the institution, such as recommendations and continued enrollment. Design/methods/approach – This correlational research employs a quantitative approach with data collected through online surveys. The sample consists of 354 students from accredited Madrasah Aliyah in Malang, selected using proportionate random sampling. The study analyzes the relationships between service quality, institutional image, and students' behavioral intention using multiple linear regression. Findings – The results reveal a significant positive impact of both service quality (β = 0.089, p < 0.001) and institutional image (β = 0.146, p = 0.010) on students' behavioral intention. The combined influence of these variables accounts for 64.6% of the variance in behavioral intention, suggesting that improvements in these areas are likely to enhance student loyalty and advocacy. Research implications – These findings underscore the importance of managing service quality and institutional image to foster positive behavioral intentions among students, which in turn can lead to increased student retention and attraction. The study also suggests further research into other factors influencing student behavior and expanding the application of these findings to other educational settings
Co-Authors Abdul Bashith abdul basith Abdul Malik Karim Amrullah Achmadin, Balya Ziaulhaq Adityawati, Ika Agustin Adyaksa Agus Maimun Ahmad Ainur Rofiq Ahmad Barizi Ahmad Faidhullah Akbar Ahmad Zubad Nurul Yaqin Aji Wahyudin Aji Wahyudin Ajmain, Muhammad Talhah AKMAL FIKRI MAHULETTE Al Faini, Muhammad Baha’ul Alamsyah Albab, Shobich Ulil Alghifari, Reza Iqbal Anggi Anggraini, Anggi Annisa Aulia Evinda Arini Yahdillah Armedi, Rama Asiyah Khoirun Nisak Asiyah Khoirun Nisak Asy’arie, Bima Fandi Aufani, Nabil Achmad Aunur Rofiq Baharuddin Baharuddin Baharuddin Choironi, Mohammad Afif Daniel Happy Putra Daroini, Slamet Darwisa, Darwisa Dewi Anita Silvina Wahab Dewi Mashito Diana Nadhifah Dwi Nabila, Putri Ayu Dwi Saraswati Dyah Capriatin, Chalishah Fahyuna, Ina Fathan Fahmi Fathoni, Haris Dwi Fattachil ‘Izza , Aminatul Fifin Afriana Farindi Astutik Fikra, Dzakiyah Fikri, Muhammad Afiq Firzan Nadia Fatiq, Diska Haekal, T. M. Hani'ah, Wardatul Haq, Rosyida Rahmatul Hasan, Gus Nafi Unnur Hasanah, Kartini Dwi Hasanah, Nurhandayani Hernawati, Susi Hidayah, Susilo Hidayat Hidayat Hidayati, Suci Holili, Moh. Husnuz Zuhad Ifa Zuhria Imdad Rabbani Irwan Setia Budi Ivtari Savika, Helda Jazilatun Nawali Kartini Dwi Hasanah Khalista Sari, Tri Retno Lailah Mawaddah Lailatul Rifqoh Izzati Lestari, Ana Dwi Maisaroh, Ajeng Makmun Gunawan, Satria Amir Marno Marno Maulida, Rizky Minnah, Ariny Tamamul Mohamad Zubad Nurul Yaqin Mohammad Padil Muh. Noaf Afgani Muhairira, Nurjamilatul Muhammad Aminullah, Muhammad Muhammad Ekhsan Muhammad Fahim Tharaba Muhammad Ma'ruf Asy'ari Muhammad Zaki Mubarok Muslimin Muslimin Mustofa, Labib Musyarofah, Lindarty Dian Nabil, Wildan Nadiah Abidin Nafisah, Nisa'atun Nazhatuz Zaman Nazhatuz Zaman Nihayatuzzain, Bhilkizz Niken Nilna Nurseha NIRA ISTIQLALIYAH Nur Ali Nur Izza Firdausi Hermawan Nurma Millatina Rabbani, Imdad Rahmat Aziz Reti Suryani Rini Nafsiati Astuti Rivaldi Wiratama Riza Arif M.Z Rizky Ardian Khoirul Putera Rofi'ah, Fita Azkiyatur Salsa Syafa Rizkyna Samsul Susilawati Slamet Ariyanto Sugeng Listyo Prabowo Supriyono Supriyono Suryani, Reti Susilowati, Samsul Sutiah Syahru Romadhon, Muhammad Syarifah, Jauhar Taufik Abdullah Attamimi Triyo Supriyatno Ulfa Nur Khasanah Victor Imaduddin Ahmad, Victor Imaduddin Wahid murni Wahidmurni Wahyudin, Aji Yufarika, SDA Defi YUNARA MAUFIROH Yusmilda Yusmilda Zainuddin Zakkiyah, Firda