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Nur Fadillah, Nur
Pusat Penelitian Geopolimer - Lab. Fisika Material Jurusan Fisika FMIPA UNM Jalan Dg. Tata Raya, Makassar, 90223
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Journal : Specta Journal of Technology

 1 
Analisis Manajemen Risiko Berbasis ISO 31000 pada Studi Kasus Hotel Jakarta di Balikpapan Reza Fahlevi, Mohammad; Rahmawati, Febri; Mira Detavia, Andi; Vaneza Sihaloho, Julice; Fadillah, Nur; Lolo Padang, Elifas; Deny Arthawan Sugih Prabowo, I Putu
SPECTA Journal of Technology Vol. 9 No. 1 (2025): Vol. 9 No. 1 (2025): SPECTA Journal of Technology
Publisher : LPPM ITK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35718/specta.v9i1.1324

Abstract

The study aims to analyze the implementation of ISO 31000-based risk management at Jakarta Hotel in Balikpapan which faces various challenges in its operations. Risk management is an important component in undergoing the sustainability of hotel operations, especially in the hospitality sector which is faced with economic, regulatory, and reputational risks. A structured risk management approach is needed to mitigate those risks and ensure the hotel can operate optimally. SWOT and PESTLE analysis are the research methods used in understanding the internal and external conditions of Hotel Jakarta, which are then followed by the ISO 31000-based risk management process, namely risk identification, risk analysis, risk evaluation, and risk treatment. The results show that Hotel Jakarta faces various risks, including operational risks related to the lack of digitalization, economic risks due to cash flow instability, and reputational risks caused by negligence in guest services. The proposed mitigation strategies include digitizing the hotel's management system, collaborating with external partners, and improving employee training and competency. The implementation of ISO 31000-based risk management helps the hotel in minimizing the negative impact of risks and improving readiness in facing future challenges. Overall, this study confirms the importance of implementing a structured risk management framework to improve operational sustainability and customer satisfaction.
Co-Authors - Nurhayati ., Nuraksa Abdul Wahid, Mulyadi Alam, Aztri Fithrayani Amalia, Amanda Putri Amar Salahuddin Ananta, Ramadhanti Angelica, Niken Anry, Aura Afrillia Ansyari, Ilman Indra Aprilia, Putri Rudini Aprimadedi Arisma, Ayu Ariyanti, Alifah Danuk Armayani M. Arwin Sanjaya Ashilah, Jihan Budi Utama, Muh. Ilham Cahyani, Rani Chairunnisa, Milna Cut Zahri, Cut Deny Arthawan Sugih Prabowo, I Putu Dharma Saputra, Dharma Dini Martinda Lestari F, Andi Syahreza F, Widya Ananda Fajerin, Nur Fariq Azhar Feryanto, Wahyu Firah, Al Firdha Razak, Firdha Fitri, Dwi Halijah, Sitti Hasbi, Hartas Hasni Heni Pujiastuti Husniah, Wa Ode Irawati, Limora IRWAN SETIAWAN Jamaluddin, Reski Permata Sari Janwar, Muhammad Jemminastiar, Rafly Junita, Yola Khamil, Muhammad Raihan Putra Koriah, Wa Ode Nikmatul kosilah, Kosilah Kristiawati Kristiawati Lailul Mursyidah Latifah, Husnul Lolo Padang, Elifas M, Weney Kanatya Malau, Navaldi Indra Mansur, Musdalifa Maria Ulfa Mawarsih, Sri Mira Detavia, Andi Mohammad Reza Fahlevi MUHAMMAD ALI Muhammad Aprian Jailani Muhammad Fazil, Muhammad Munira Munira, Munira Mustafa, Kemala Nababan, Ridha Nafillah, Nafillah Naiborhu, Roslin Nainggolan, Laura Natashia Br Nazar, Nasril Nini Wahyuni, Nini Nurhalizah, Siti Nurjannah Nurjannah Nurul Rahmania Padli, Feri Prasandy, Martha Oktavia Pratiwi, Lintang Denalin Aulia Putri Hana Pebriana Putri Indah Lestari Raden Irna Afriani Rahayu, Erdina Rahayu, Rika Rahmad Hidayat Rahmadani Rahmadani Rahmaniar Rahmaniar, Rahmaniar Rahmawati, Febri Raiya, Muhammad Saharullah Ramadhan, Rafly Naufal Ramadhani, Fajri Ramadhani, Ulfa Rasmi Rasmi, Rasmi Rizal Adi Saputra Rosmaida Sinaga Rusdi Rusdi said, muh Sakmawati, Sakmawati Samal, Silvia Nur Aini Samsidar Tanjung Saptono Waspodo Sari, Della Yuspita Setiyo Utomo sri nengsih, sri Subaer - Syaputra, Muh. Fadly Torro, Supriadi Trisnawati Hutagalung Ukas, Ukas Vaneza Sihaloho, Julice Wijaya, Rasman Sastra Yunina Yunina