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The Influence Stress Work, Behavior Caring Nurses and Work Culture on Service Excellence in Inpatient at Dharmais Cancer Hospital Santy Baktirany; Muh. Natsir Nugroho; Rian Adi Pamungkas
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 3 No. 4 (2025): October : Vitamin : Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v3i4.1779

Abstract

This study aims for test influence work stress, nurses' caring behavior and work culture towards service excellence. This research uses a survey method, namely research that takes samples from a population using a questionnaire as the main data collection tool to study symptoms. or phenomenon Which observed. Study This use design causality based on dimensions time, that is, measurements of the independent and dependent variables are carried out at the same time. The unit of analysis is the individual, and the data analysis method uses correlation and regression. The sample used in this study is study This is nurse in Care Stay Hospital Dharmais Cancer Which amount to 249 respondents. Data research obtained from results filling questionnaire And analyzed with use technique analysis SEM PLS with the help of program Smart PLS. Results this research show that (1) stress Work negative impact and significant towards service excellence, the higher the nurse's work stress, the lower it is excellent service nurses, and vice versa lower stress Work nurse so increasingly supported by service excellence nurse. Stress Work proven is Wrong One factor Which affect service excellence; (2) behavior caring nurse influential positive to service excellence Which means that that The higher the nurse's caring behavior, the higher the service excellence, and vice versa, the lower the caring behavior. Caring nurse so the more low service excellence. Behavior caring nurse proven is wrong one factor which affect service excellence; (3) culture work no influential towards service excellence and it can be concluded that work culture has not been proven to be a factor that influences service excellence.
Pengaruh Stress Kerja, Kompensasi Dan Kepuasan Kerja Terhadap Kinerja Dokter: Studi Kasus di RSUD Dr. Soeroto Ngawi Tresia, Sofia; Kusumapradja, Rokiah; Pamungkas, Rian Adi
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 4 (2024): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i4.1418

Abstract

Kinerja yang menjadi fokus utama dalam mengelola sumber daya manusia oleh perusahaan dalam hal ini rumah sakit berusaha untuk itu mendorong kinerja untuk mencapai tingkat terbaik sehingga rumah sakit mencapai tujuan yang telah ditetapkan dalam rencana strategis. Tujuan penelitian adalah untuk menganalisis pengaruh stress kerja, kompensasi dan kepuasan kerja terhadap kineraj. Model yang digunakan untuk menguji penerimaan teknologi adalah teori Quality of work. Penelitian ini menggunakan pendekatan kuantitatif dengan desain penelitian explanatoris causalitas. Tenik pengambilan data dengan kuesioner dan diuji menggunakan regresi berganda. Berdasarkan hasil penelitian diatas dapat dirangkum bahwa temuan pada penelitian ini adalah sejalan dengan teori Quality of work dengan variabel stress kerja, kompensasi dan kepuasan kerja terhadap kinerja baik secara simultan. Selain itu, secara parsial stress kerja dan kompensasi tidak berpengaruh terhadap kinerja. Penelitian ini membantu manajemen rumah sakit dalam mengembangkan sistem untuk meningkatkan kualitas sumber daya manusia khususnya dokter dalam kesehatan mental seperti halnya regulasi sehingga dapat meningkatkan kualitas kerja dokter itu sendiri dan mereduksi tingkat sress dalam bekerja
The Role of Coaching In Enhancing The Completeness of Nursing Care Documentation Rozi, Muhammad Fachrur; Wahidi, Kemala Rita; Pamungkas, Rian Adi
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 4 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v8i4.882

Abstract

Abstract. This study was based on preliminary research indicating that the average completeness of nursing documentation in the inpatient unit was around 57.32%. The study aimed to examine coaching on mediating the knowledge and motivation on the completeness of nursing documentation. The cross-sectional study was employed in this study. We recruited the 121 inpatient nurses from Sultan Sulaiman hospital. Data collection was performed using questionnaires, and the analysis methods employed were the three-box method and SEM-PLS. The results show Fcount 150,320 > Ftable 2,68 indicated that knowledge, motivation, and coaching simultaneous influenced the completeness of nursing and result show path coefficient values 0,348 (positive) 0,195 (positive) and 0,417 (positive), which means that knowledge, motivation and coaching have an effect completeness of nursing care documentation individually. . Furthermore, coaching acted as a mediator, enhancing the impact of knowledge and motivation on documentation completeness. Therefore, the hospital needed to focus on improving nurses' knowledge and motivation through effective and sustainable coaching programs to enhance the quality of nursing documentation.
The Role of Customer Engagement Influenced Brand Image, Advertising, and Patient Experience on Customer Delight of Outpatients in Hospital X Palit, Selvyana C.; Indrawati, Ratna; Pamungkas, Rian Adi
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 4 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v8i4.883

Abstract

Background: This research originates from a preliminary survey indicating that while most BSD area residents are aware of Hospital X, there is potential to enhance both the quality of its services and the extent of its utilization within the community. Objective: The aim of this study was to examine brand image, advertising, and patient experience on customer delight, with customer engagement serving as a mediating variable among Hospital outpatient population. Method: The study employed a quantitative approach using a cross-sectional design. The target population included all patients who had received care at Hospital X's Internal Medicine outpatient department in the past six months, though the exact number of patients is unknown. Using purposive sampling and the Lemeshow formula, 99 respondents were selected. Data was gathered through questionnaires and analyzed using the three-box method combined with multiple linear regression. Result: The findings demonstrate that brand image, advertising, and patient experience influence customer delight, with customer engagement as a mediating factor. However, brand image and advertising do not significantly affect customer engagement or customer delight among Hospital X's outpatients. Conversely, patient experience has a notable direct impact on both customer engagement and customer delight. Additionally, customer engagement directly enhances customer delight. Conclusion: Patient experience emerges as the most influential factor in boosting customer engagement and delight, whereas advertising is the least impactful in achieving these outcomes
FUN AEROBIC DAN EDUKASI KESEHATAN MENGENAI AKTIVITAS FISIK DAN KONSUMSI MAKANAN BERGIZI DI SD LAZUARDI CORDOVA GCS, JAKARTA BARAT Mustikawati, Intan Silviana; Kuswari, Mury; Nuzrina, Rachmanida; Pamungkas, Rian Adi; Rosya, Ernalinda; Eff, Aprilita Rina Yanti; Rahayu, Sri Teguh
EJOIN : Jurnal Pengabdian Masyarakat Vol. 2 No. 2 (2024): EJOIN : Jurnal Pengabdian Masyarakat, Februari 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/ejoin.v2i2.2233

Abstract

One of the problems of school-age children is a change in lifestyle from traditional life style to sedentary life style which is the cause of lack of physical activity that can increase the risk of obesity. The practice of regular physical activity is very important to improve body health which can have an impact on student achievement. Communication, information, and education among students about the importance of practicing regular physical activity are needed to improve knowledge, attitudes, and practices of physical activity. The purpose of this activity is to provide health education about physical activity and consumption of nutritious food, practice aerobic gymnastics together, and health examinations and consultations. The targets of this activity are students, parents, teachers, and employees of SD Lazuardi Cordova GCS, West Jakarta. These activities were carried out in the form of health education through lectures and discussions, practice aerobic gymnastics together, health checks such as height, weight, blood pressure, nutritional status, blood sugar, and uric acid, as well as health consultations. Regular health education in schools is needed to improve health knowledge, attitudes, and practices in students.
Pengaruh Pengetahuan, Sikap terhadap Pemenuhan Hak-hak Pasien dengan Motivasi sebagai Variabel Intervening pada Perawat Instalasi Rawat Inap di Rumah Sakit Umum Universitas Kristen Indonesia Jakarta Sinaga, Friska Nathasia; Hutapea, Fresley; Pamungkas, Rian Adi
Jurnal Ners Vol. 8 No. 1 (2024): APRIL 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v8i1.21098

Abstract

Fulfilling patient rights is one of the important things that is the main key in hospital services. In Indonesia, the fulfillment of these patient rights is legally regulated and the hospital must include these rights in the hospital regulations and explain them to the patient so that they understand their rights and obligations. This is a general consent that must be signed by the patient. However, in its implementation at RSU UKI Jakarta, most of the patients did not understand their rights and obligations. And there are still many nurses who do not understand general consent, and consider general consent to be the same as informed consent. This shows the lack of knowledge and awareness of nurses about the importance of fulfilling patient rights. The purpose of this study was to analyze the effect of knowledge, attitudes towards fulfilling patient rights, and motivation as intervening variables. This research is a quantitative approach with a saturated sample of 78 inpatient nurses at the hospital. This study uses the SEM-PLS method. The results show that knowledge has a positive and significant effect on motivation, attitude has a positive and significant effect on motivation, motivation has a significant positive effect on the behavior of fulfilling patient rights, knowledge has a positive and significant effect on the behavior of fulfilling patient rights, and attitude has a significant effect on behavior fulfillment of patient rights. Motivation as an intervening variable can mediate between attitudes and behavior in fulfilling patient rights, having a positive and significant influence. However, motivation does not mediate between knowledge and behavior in fulfilling patient rights, because it has been shown to have no significant effect. Keywords: knowledge, attitudes, motivation, fullfiling patient rights
Pengaruh Beban Kerja, Effort Reward Imbalance, Person Environment Fit Terhadap Turnover Intention Perawat Di Rumah Sakit Permata Keluarga Lippo Cikarang Dengan Stres Kerja Sebagai Variabel Intervening Paul Yoke Limuria; Rian Adi Pamungkas; Tjipto Rini
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 4 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i4.4813

Abstract

Turnover di kalangan perawat dapat mengganggu kinerja rumah sakit yang telah berjalan bagus. Kerugian dari turnover yang tinggi juga adalah kerugian finansial, karena biaya untuk karyawan adalah 60% dari biaya keseluruhan rumah sakit. Penelitian ini bertujuan untuk menguji pengaruh beban kerja, effort-reward imbalance, serta person environment fit terhadap turnover intention dengan stres kerja sebagai variabel intervening. Pendekatan yang digunakan dalam penelitian ini adalah penelitian kuantitatif dengan pendekatan cross-sectional. Sampel yang digunakan dalam penelitian ini adalah seluruh perawat yang memberikan pelayanan pada pasien yang berjumlah 126 responden. Data penelitian diperoleh dari hasil pengisian kuesioner dan dianalisis dengan menggunakan teknik analisis PLS SEM. Hasil penelitian ini menunjukkan bahwa stres kerja tidak mampu memediasi pengaruh beban kerja, effort-reward imbalance, serta person-environment fit terhadap turnover intention, beban kerja tidak berpengaruh signifikan terhadap stres kerja, effort-reward imbalance tidak berpengaruh signifikan terhadap stres kerja, person-environment fit tidak berpengaruh signifikan terhadap stres kerja, beban kerja berpengaruh positif dan signifikan terhadap turnover intention, effort-reward imbalance berpengaruh positif dan signifikan terhadap turnover intention, person-environment fit berpengaruh negatif dan signifikan terhadap turnover intention, stres kerja berpengaruh positif dan signifikan terhadap turnover intention.
Analysis Analysis of The Effect of Hot-Fit Models on Implementation of A Hospital Information System at Palangkaraya City Hospital Astuti, Sri; Adikara, Fransiskus; Pamungkas, Rian Adi
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v7i9.14237

Abstract

This research is based on several problems faced by health workers in 2022 before SIRS is implemented and there are plans to implement SIRS in 2023. The aim of this research is to reveal empirically the influence of perceived benefits, quality of information, organizational support and work engagement on the implementation of SIRS. This research is included in quantitative research with a cross-sectional study design, the population used is 30 health workers, the sampling technique uses a saturated sample which makes the entire population as respondents. The analysis method uses the three box method and PLS-SEM with the help of the Smart-PLS program. The results of the analysis conclude that perceived benefits, quality of information and organizational support have a positive and significant effect both simultaneously and partially on the hospital information system, while work engagement has a negative effect on the implementation of the hospital information system.
Clinical Features of Peripheral Neurophaty among Onset Type 2 Diabestes Mellitus: A Michigan Neuropathy Screening Instrument (MNSI) Approach Pamungkas, Rian Adi; Usman, Andi Mayasari; Chamroonsawasdi, Kanittha
Indonesian Contemporary Nursing Journal (ICON Journal) Vol. 7 No. 2 (2023): Volume 7 No. 2 Februari 2023
Publisher : Faculty of Nursing, Universitas Hasanuddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20956/icon.v7i2.21689

Abstract

Aims: Neuropathy is one of the complications that can occur in patients with Type 2 Diabetes Mellitus, around 21.3% to 34.5%. Untreated neuropathy can lead to diabetic foot ulcers that can lead to amputation. This can be prevented by conducting early detection using a neuropathy screening instrument. The study aimed to identify neuropathy symptoms through early examination of patients with type 2 diabetes using the Michigan Neuropathy Screening Instrument (MNSI). Method: The descriptive study with a survey was approached in this study.  One hundred respondents with type 2 diabetes mellitus were selected using the purposive sampling technique.   Results: The results showed that out of 100 patients had clinical symptoms of sensory neuropathy, such as pain and sensitivity disorders in the soles of the feet.  In addition, autonomic neuropathy is in the form of cramps in the leg muscles.  The level of neuropathy showed that from 100 patients, there were 59 respondents with low risk of neuropathy, 40 respondents with moderate risk, and 1 respondent with severe risk.   Conclusion: Patients with Diabetes, primarily Type 2, have various neuropathy symptoms such as impaired nerve function: numbness, burning, and hypersensitivity, which can lead to diabetic foot ulcers.  Therefore, early detection of neuropathy prevention is essential.
Perception of Benefits, Perception of Easy Used, Attitude and Social Influence on Intention to Use Electronic Medical Records MHD. Parlindungan; Pamungkas, Rian Adi; Hasyim, Hasyim
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 5 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v8i5.867

Abstract

Background: This research is based on the Karawang Hospital management plan to implement electronic medical records as a whole by the end of 2023. Objective: The aim of this research is to describe perceived benefits, perceived convenience, attitudes and social influences on interest in using electronic medical records. Method: Descriptive studies are used in this research to explain the description of each research variable. The sample in this study was 210 potential users of electronic medical records. The sampling technique was carried out using a non-probability sampling technique, namely a purposive sampling technique. The data collection technique uses a questionnaire. Result: The results found that perceived convenience, attitudes and social influence contribute strongly to increasing interest in using RME. Perceived benefits and perceived convenience can influence attitudes. Perceived benefits, perceived convenience, and attitudes can influence interest in using RME, while social influence has no effect. Intervention attitudes positively influence perceived benefits and perceived convenience, as well as social influences positively interact with the influence of perceived benefits on interest in using RME, while on the influence of perceived convenience on interest in using RME, social influences interact negatively. Conclusion: The study underscores that fostering positive user attitudes and ensuring ease of use are pivotal determinants of successful electronic medical record (EMR) adoption, thereby highlighting the importance of user-centered strategies in EMR implementation. Recommendation: These findings suggest that enhancing positive user attitudes and simplifying EMR use are key drivers in supporting EMR implementation
Co-Authors , Abdurrasyid AA Sudharmawan, AA Abdurrasyid Adikara, Fransiskus Adli, Shofa Samiroh Agusdini Banun AGUSDINI BANUN SAPTANINGSIH Ahmad Hasyim Alivia Yufitri Al’adli, Aqdam Fauqo Ananda, Nadaa Septya Dwi Anastina Tahjoo Andi Mayasari Andi Mayasari Usman Andi Mayasari Usman Andi Sri Hastuti Handayani Andri J. Girsang ANDRY, ANDRY Antoni Antoni Aponno, Vica Agatha L Apri Ranti Nasir Aprilita Rina Yanti Aprillita Rina Yanti Arrandhikasari, Devina Arrozi, Muhammad Fachrudin Azzah, Fhasa Lifiansah Bayu herlambang Bayu Brajakson Siokal Budi Mulyana Budi Mulyana, Budi Budi Tjahjono Cahyani, Siti Meilinda Carolina Carolina Chamroonsawasdi, Kanittha Chandra Megah Channesya Meilinsye Sampetoding Charuwan Kritpracha Damanik, Vevi Sustria Dardin, Dardin Dewangga Gegap Gempita Dharmawan, Stephen Dian Gema Rizkia Dian Gema Rizkia Dian Novita Dian Purwati, Wahyuni Dijaya, Rendy Diman Wahyudin Dionysius Subali Dodik Limansyah Duan Elnastio Duta Liana Edward Dian Suwito Eka Handayani Elisabeth Longge Endang Ruswanti Ernawati, Rini Erry Yudhya Mulyani Evi Maris Sahara Evi Medina Oktavia Fadilah, Ika Fahrianto Selamet Fitria, Pika Ayu Fitriyanti S, N Endah Hidayah Florensa Florensa Fransiskus Febri Juferta Gede Pronajaya Ghefra Rizkan Gaffara Gifari, Nazhif Girsang, Andri J. Gobel, Satria Gracia, Gracia Hardinsyah Hariyanto, Ari Harlinda Syofyan hasyim, hasyim Helmi Geisfarad Hidarpa, Nana Hidayat, Andri Krisna Hidayat, Latricia Aina Hilmy, M. Reza Himarwan, Aditya Hutapea, Fresley Huzaen, Saphira Aurelia I Made Raditya Mahardika Ida Farida Iin Inayah Indah Wardani, Laila Meiliyandrie Indrayani, Reka Intan Silviana Mustikawati Intan Silviana Mustikawati Irawan, Bambang Irhamdani Irhamdani Johanes Johanes Johanes Johanes, Johanes Karnando, Joni kartini, kartini Karyanah, Yayah Khaerina, Mutia Fauzi Krisma Kristiana Kundang Karsono Juman Kustiawan, Unggul Kusumapradja, Rokiah Kusumapradja, Rokiah Lailatu Zahro, Lailatu Laras Sitoayu Lenahatu, Stevy Lydia Lydia, Lydia M Lutfi Dayan Janwar M, MUSTAINAH MULIA M. Reza Hilmy Manurung, Sarah Maratis, Jerry Marcellia, Alvina Martianto, Yudha Hartlanda masriah masriah, masriah Mayasari, Andi MF. Arrozi Adhikara MHD. Parlindungan Mira Asmirajanti Mira Kartika Dewi Djunaedi Miralda Nasta Indah Anggraini Moch. Ilfan Gunadi Muh. Natsir Nugroho Muhammad Fachrur Rozi, Muhammad Fachrur Munawar Mury Kuswari Mustikawati, Intan Silviana Nabila, Putri Nazreen, Amanda Farren Nizirwan Anwar Nofierni, Nofierni Novardian, Novardian Novrifa, Hetzy Nuraeni, Neli Nurmaini Nurmaini Nusdin Nusdin Olivia, Trinil Oscar, Rinaldi Paksi, Yanuar Buana Palili, Mohammad Ridwan Palit, Selvyana C. Pamungkas, Fhasa Lifiansah Azzah Paul Yoke Limuria Paul Yoke Limuria Pertiwi, Ratih Dyah Pina M, Firza Pronajaya, Gede Purba, Elida Junita Purwanti, Clara Puspita Dwi Anggraeni Putra, Felicia Kartawidjaja Rachmanida Nuzrina Rahman, Fauzan Habibi Rasipin Rasipin Ratna Dewi Ratna Dewi Ratu Dini Reinaldo Pradana Resti Mulya Sari Rhian Indradewa Rhian Indradewa Rhian Indradewa Ria Atmaja, Dodi Rimbawan , Rina Anindita Rina Mutiara, Rina Rita, Kemala Rival Perdana Riya Widayanti Rizki Rizki Rizkia, Dian Gema Rizqi Kartika Wardani Rokiah Kusumapadja Rokiah Kusumapradja Roro Kusnabilla Erfa Rosya, Ernalinda Ruga, Forestriano Bayu Putra Ruth Novia Elnasanti Safitri, Adelia Sandra Dewi sandra dewi Santy Baktirany Saptaningsih, Agusdini Banun Saptiangga Sartono Saputra, Rian Saputra, Sugiyono Sari, Rista Puspita Sari, Widia Sekar Asmara Jayaning Diah Seprianto Simin, Desmalia Maulana Sinaga, Friska Nathasia Sirait, Anton MJ Siti Hairunnisa Siti Meilinda Cahyani Sofia Tresia Sofiana Sri Astuti Sri Teguh Rahayu, Sri Teguh Sri Wulandari St. Hadijah Sudarman Sudarman Suharti Suharti Sukarno, Anita Supriyantoro Supriyantoro Supriyantoro Supriyantoro Supriyati, Titin Surya, Veimina Susanti Angraeni Susanti, Ayu Retno Sutanto, Martin Syarifah Syarifah, Syarifah Synthia Sari Toha Tahjoo, Anastina Tantri Yanuar Rahmat Syah Tengku Nilasari Thomas Regina Putra Tippamas Chinnawong Titi Anggraeni Nasution Tiwery, Susanty M Tjipto Rini Tjipto Rini Tjipto Rini Tresia, Sofia Tyas Putri Utami Ulum, Muhamad Bahrul Ummanah Ummanah, Ummanah Utama Satyanegara Utomo, Restiany Veimina Surya Veimina Surya Veronika, Erna Wahidi, Kemala Rita Wahyu Kirana Wahyuni D Purwat Wahyuni Dian Purwati Wahyuni Dian Purwati Wahyuni Dian Purwati Wahyuni Dian Purwati Wahyuni Dian Purwati Wahyuni Dian Purwati Wahyuni, Marisca Astri Wekadigunawan, Cri Sajjana Prajna Wibowo, Duta Andriyan Widia Sari Widodo, Agung Mulyo Wijayanthie, Nadiyah Wijayanti Wijayanti Yudha Hartlanda Martianto Yulhendri Yulhendri Yuliati - Yuliati Yuliati Yunata Kandias Akbar Zia’ul Fatwa Andini Yusuf