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All Journal Al-Ulum Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Islamic Ecomonics Journal Majalah Ilmiah MOMENTUM Berkala Kedokteran Journal of Geoscience, Engineering, Environment, and Technology Jurnal Konstitusi Pendas : Jurnah Ilmiah Pendidikan Dasar JURNAL CEMERLANG: Pengabdian pada Masyarakat An Nabighoh Jurnal Pendidikan dan Pembelajaran Bahasa Arab Unes Law Review YUME : Journal of Management Jurnal Masyarakat Merdeka (JMM) Ekspose: Jurnal Penelitian Hukum dan Pendidikan Repertorium: Jurnal Ilmiah Hukum Kenotariatan Jurnal Teknik Mesin Cakram Lahjah Arabiyah: Jurnal Bahasa Arab dan Pendidikan Bahasa Arab Al-Fathin: Jurnal Bahasa dan Sastra Arab Cakrawala Repositori Imwi Journal of Islamic Economics and Philanthropy Teaching and Learning Journal of Mandalika (Teacher) Mutawazin (Jurnal Ekonomi Syariah) PROFICIO: Jurnal Pengabdian Masyarakat Transformasi Manageria: Journal of Islamic Education Management Jurnal Konstitusi Case Law Al-Buhuts (e-journal) Jurnal Nasional Teknologi Komputer Tepis Wiring : Jurnal Pengabdian Masyarakat Safari : Jurnal Pengabdian Masyarakat Indonesia Al Naqdu: Jurnal Kajian Keislaman International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Jurnal Manajemen dan Bisnis Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Penelitian Ekonomi Manajemen dan Bisnis Cakradonya Dental Journal Jurnal Manarang Manajemen dan Bisnis HIKMATUNA: Journal for Integrative Islamic Studies Jurnal Manajemen Dan Bisnis Ekonomi Al-Hukkam : Journal of Islamic Family Law FISHIANA Journal of Marine and Fisheries Journal Khafi Hikmatuna Maslahah: Jurnal Manajemen dan Ekonomi Syariah Jurnal Pengabdian Kepada Masyarakat Babakti Jurnal Ilmiah Manajemen Ekonomi Dan Akuntansi (JIMEA) Jurnal Ilmu Komunikasi dan Sosial Politik Journal of Management, Entrepreneurship and Tourism Jurnal As-Syar’i: Jurnal Bimbingan & Konseling Keluarga Vitamin: Jurnal Ilmu Kesehatan Umum Jurnal Sains Farmasi dan Kesehatan Journal of Applied Transintegration Paradigm Global Leadership Organizational Research in Management Journal of Ekonomics, Finance, and Management Studies Jurnal Pengabdian Cendekia INSTALL: Information System and Technology Journal STIKes BBM Mengabdi: Jurnal Pengabdian Masyarakat
Abdul Latif
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Journal : INSTALL: Information System and Technology Journal

 1 
Implementation of COBIT 5 Framework in IT Management at UNISM Library Muhamad Kurniawan; Nabila Khalilah Sabrina; Riska Maulina; Trifebi Shina Sabrila; Abdul Latif; Ratna Lindawati
INSTALL: Information System and Technology Journal Vol 1 No 3 (2024): INSTALL : Information System and Technology Journal
Publisher : LPPM Universitas Sari Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33859/install.v1i3.799

Abstract

In general, COBIT 5 is a framework that helps to focus on Governance and management which includes 2 main areas, namely Governance and Management. So that this study applies the COBIT 5 framework to a library institution at Sari Mulia University. In this study, we used COBIT 5 domains, namely EDM04 (Ensure Resource Optimization) and DSS02 (Manage Service Requests and Incidents), both of which focused on optimizing resources (IT) as well as managing service requests and incidents. This study uses methods that include qualitative and quantitative approaches by collecting data through interviews and surveys. The results show that the implementation of COBIT 5 can improve the efficiency of IT resource use as well as improve the response to IT service incidents. The average level of IT maturity is at level 3 (Established), although there are some gaps that need to be addressed to reach the optimal level. This research provides important insights for libraries in optimizing IT governance to support better services.
Evaluating Computer Service Store Governance and Service with COBIT 5: EDM01 and APO09 Trifebi Shina Sabrila; Akhmad Hafi Ilmiyanor; Hardi Yanti; Angella Maretmy; Abdul Latif; Ratna Lindawati
INSTALL: Information System and Technology Journal Vol 1 No 2 (2024): INSTALL : Information System and Technology Journal
Publisher : LPPM Universitas Sari Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33859/install.v1i2.800

Abstract

This study aims to analyze the application of the EDM01 (Ensuring the Setup and Maintenance of the IT Governance Framework) and APO09 (Managing Service Agreements) domains of the COBIT 5 framework in the context of computer service stores. Through survey methods and direct interviews, data is collected to evaluate the maturity level of the governance process and IT services in the store. The results of the analysis show that both process domains are at maturity level 2 (Managed), indicating that the process is well managed but still has potential for improvement. An evaluation of the gap between current and expected conditions reveals potential improvements in process consistency and effectiveness. These findings provide insights into how to improve service quality and operational efficiency in computer service shops, as well as ensure better customer satisfaction through the implementation of COBIT 5 best practices. This research provides a solid foundation for computer service shops to improve their IT governance in accordance with industry standards and meet business needs more effectively and efficiently.
Measuring and Managing Go-Jek Driver Delivery Quality with COBIT Framework Kalistowen Bie; I Made Suliana; Muhammad Azmi; Trifebi Shina Sabrila; Abdul Latif; Ratna Lindawati
INSTALL: Information System and Technology Journal Vol 1 No 2 (2024): INSTALL : Information System and Technology Journal
Publisher : LPPM Universitas Sari Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33859/install.v1i2.801

Abstract

This research explores methods and strategies to more effectively measure and manage the delivery quality performed by Gojek drivers. In the digital era, app-based transportation services like Gojek have become an integral part of society. Ensuring high delivery quality requires a deep understanding of influencing factors such as timeliness, condition of goods, and customer satisfaction. By leveraging technology and data analysis, Gojek can identify areas needing improvement and implement appropriate solutions. This study uses the COBIT 5 framework to assess and enhance delivery quality. The findings indicate that the IT governance maturity level of Gojek in the EDM 02 and DSS 03 domains is at level 3 (Established). However, there is a gap that needs to be addressed to reach the desired level of 5 (Optimizing). Recommendations are provided to bridge this gap by implementing consistent standard processes across the company.
Evaluation of IT Governance Maturity Level in Stationery Stores Using COBIT 5 Mikhael Neta Yahu; Daniel Marvelino Septian; Nabil Najwa Al Ghifari; Trifebi Shina Sabrila; Abdul Latif; Ratna Lindawati
INSTALL: Information System and Technology Journal Vol 1 No 2 (2024): INSTALL : Information System and Technology Journal
Publisher : LPPM Universitas Sari Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33859/install.v1i2.802

Abstract

In the operation of a company that utilizes and implements information technology components, a framework is needed to ensure that all information technology components are operational in accordance with the goals that the company wants to achieve. The use of information technology components in the business sector requires companies to have good information technology governance skills so that the identification and implementation of information technology component components work optimally. To measure the level of maturity and ensure that the information technology components used in the ATK store are implemented and run properly and ensure whether the information technology component provides benefits for the ATK store business. The data collection method to measure the maturity level at the ATK xyz take was carried out by direct interviews and questionnaires for the staff responsible for the operation of the information technology component at the ATK xyz take. Based on the results of measuring the maturity level using the COBIT 5 framework, it was found that the maturity value was at a value of 3.25 or at level 3 (established). At this level, the IT governance process is considered good and runs optimally and comprehensively. The gap between the current and expected IT governance processes is at 1.67. This gap indicates that the current IT governance process is quite good. In the future, it is recommended to use more domains from COBIT 5 as the focus of the assessment area, both the Governance area and the Management area, so that the assessment becomes more comprehensive with a more varied research focus.
Co-Authors Abd. Rauf Abdul Aziz Sulaiman Abdul Hakim Abdul Hamid Sijaya Abdul Rahmanb Adcharina Pratiwi Ade Destri Deviana Ahksan ahmad arifin Ahmad Fadhel Syakir Hidayat Ahmad Roziq Aji Somantri Akfika Rizky Sabilla Akhirudin Akhmad Baihaqi Akhmad Hafi Ilmiyanor Alfu Laila Ali Djamhuri Ana Fitriyatul Bilgies Andi Mardiana Angella Maretmy Annisya San Shabira Aprilia Puji Astuti Arifhan Ady Dj Arinny Astary Gobel Arlistria Muthmainnah Arsyad Asep Suherno Aswadul Fitri Saiful Rahman Aswin Nasution Aura Puspaningrum Aznal Huyo Azwar Annas Azzahra, Naoera Aliya Bagio Bahtiyar Yusuf BASTIAN BASTIAN, BASTIAN Bella Fevi Aristia Christopher Nathanael Novian Cici Sulista Cici Sulista Damayanti, Elok Daniel Marvelino Septian Dede Santi Dedeh Rosmaniar Sofia Dedi Sumanto Desma Natalia Hutauruk DEWI RAHMAWATI Didit Darmawan Dwi Gunadi Edi Tri Astuti Eka Putri Nurhidayah Elsa Mahardika Elsa Saqila Al Fathikha Erna Apriani Eva Yuniarti Utami Ewalde Yovita Bria Fadhilah Ramadhan Fadilah Kadir Fahmi Rizal Faisal Mubarak Faizin, Rusdi Fakhri Azhar Farhan Sukarno Putra Farihen Faris Maulana Akbar fathonah Fina Nikmatul Wasi’ah Firka Manggo Fitrianti S. Panambang Hadija Inangge  Hafidah Aribah Hamzah Hana Gardenia Mahbubah HAPRABU, ERIEK SATYA Hardi Yanti Harrits Fadhillah Ahmad Hasanuddin Heldy Prayogi Elyunandri Helmy Purwanto Heni Amilia Putri Herlina Ahmad Hery Chariansyah Hery Widijanto I Made Suliana Iglesias Enmart Jeremia Ikhya’ Hisyamuddin Indra Permana Iwan Aflanie Jamaluddin Jamaluddin Jaya Jaya Jumailah Kalistowen Bie La Ode Abdul Musawir Laily Nurmalia Lili Hasliana Luqman Haqiqi Amirullah Lutfi Lutfiatus Zuhro M.Kamil Ramma Oensyar Maila Aflahul Karimah Mamluatul Hasanah Mashuri Mashuri Massiseng, Andi Nur Apung Mayla Aflahul Karimah Mega Octavia Cahyani Mikhael Neta Yahu Moch. Nurcholis Mohamad Akbar F. Ibrahim Mohammad Fajrul Falah Afandi Muh. Aris Arifin Muh. Ikhwan Iskandar Muhamad Kurniawan Muhamad Novreysa Muhammad Aqshel Revinzky Muhammad Azmi Muhammad Ihsan Muhammad Jalil Muhammad Nafi’ Muharajabdinul, Muharajabdinul Mushfirah Arif Nabil Najwa Al Ghifari Nabila Khalilah Sabrina Nada, Nadariah Nadia Paputungan Nia Insyiani Niken Rahmita Ni’matul Fauziah Nonce Pakaya Nonce Pakaya Nur Cholid Nur Ikhwan Rajabi Nurfazria Baid Nurfi Etika Ningrum Nurhikmah Nuril Mufidah Nursyam Anwar Nurul Lail Rosyidatul Muammaroh Nurul Lathifah Oktafia Damayanti Perdana, Muhammad Aditya Qhisthina Atikah R.R. Hesty Setyodyah Lestari Rahman, Muhammad Iqbal Rahman, Rifqi Aulia Ratna Lindawati Reno Rifky Pakaya Rima Ayu Lestari Rina Azzahra Fili Riska Fii Ahsani Riska Maulina Riya Andriyani Ahmad Rizki Fatonah Rofiqy Nurus Sanusi Rosalia Irawaty Roshifah Jauhari Runi Yulia Ruslan Bauna Rustam Yulianto Samiel, Edi Silviana Simbolon Slamet Mulyani Sri Handayani Suci Ramadhan Suriati Lamatenggo Syamsuddin Syamsuddin Syamsuni Tasni, Nurfaida Teguh Prayitno Teuku Ahmad ARBI Tiara Putri Hartanto Titin Kholisna Tontowi Ashari Trifebi Shina Sabrila Tsabitah, Sahlaa Vany Rolliyta Ansir Wisran Hadipura Wiwiek Sriwahyuni Zakirasli, Arriq Zulfa Zakiatul Hidayah