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All Journal Jurnal Pendidikan Akuntansi (JPAK) Jurnal Riset Akuntansi dan Bisnis Jurnal Minds: Manajemen Ide dan Inspirasi JBTI : Jurnal Bisnis : Teori dan Implementasi Measurement : Jurnal Akuntansi DERIVATIF Jurnal Manajemen Pelayanan Publik AKRUAL: Jurnal Akuntansi Jurnal Manajemen Indonesia Jurnal Ilmiah Universitas Batanghari Jambi IJBE (Integrated Journal of Business and Economics) Journal of Economic, Bussines and Accounting (COSTING) Maneggio: Jurnal Ilmiah Magister Manajemen Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan International Journal of Social Science and Business Jurnal Bisnis dan Akuntansi Jurnal Ilmiah Akuntansi dan Finansial Indonesia Jurnal Investasi JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Jurnal Ilmiah Manajemen Kesatuan Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia International Journal of Environmental, Sustainability, and Social Science Yumary: Jurnal Pengabdian kepada Masyarakat Bahtera Inovasi IICS Studi Ilmu Manajemen dan Organisasi International Journal of Educational Review, Law And Social Sciences (IJERLAS) Jurnal Ekonomi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Akuntansi AKUNESA Journal of Governance and Accountability Studies Reviu Akuntansi, Manajemen, dan Bisnis PENANOMICS: INTERNATIONAL JOURNAL OF ECONOMICS Journal of Comprehensive Science Kasta: Jurnal Ilmu Sosial, Agama, Budaya dan Terapan International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam International Journal of Economics and Management Research Jurnal Pengabdian Ibnu Sina Business and Investment Review International Journal of Management Research and Economics Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Pendekar Nusantara International Journal of Industrial Engineering, Technology & Operations Management International Journal of Economics, Commerce, and Management International Journal of Economics and Management Sciences Digital Innovation : International Journal Of Management Epaper Bisnis: International Journal Entrepreneurship and Management Journal of International Islamic Law, Human Right and Public Policy Jurnal Bisnis dan Pemasaran Digital Management Dynamics: International Journal of Management and Digital Sciences Journal of Multidisciplinary Academic Business Studies International Journal of Economics and Management Research Studi Akuntansi dan Bisnis Indonesia Review of Multidisciplinary Academic and Practice Studies Riset Akuntansi dan Bisnis Indonesia Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA)
Bambang Satriawan
Batam University
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Transportation Other

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THE EFFECT OF WORK STRESS, WORK LOAD AND WORK ENVIRONMENT ON JOB SATISFACTION THROUGH EMPLOYEES' WORK LIFE BALANCE IN THE CUSTOMS AND EXCISE SERVICES AND FACILITIES SECTOR AT THE MAIN CUSTOMS AND EXCISE SERVICE OFFICE TYPE B BATAM Crisye Immanuel Pangaribuan; Bambang Satriawan; Sri Yanti; Adnan Suhardis
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 5 (2026): October
Publisher : CV. Radja Publika

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This study aims to analyze and test the influence of work stress, workload, and work environment on employee job satisfaction, both directly and indirectly through work-life balance as a mediating variable. This research was conducted in the Customs and Excise Services and Facilities Sector at the Batam Type B Customs and Excise Main Service Office (KPU). Using an explanatory quantitative approach, the research population included 135 operational employees, where the sample was taken using a census technique ( total sampling ) of 135 respondents. Primary data collection was carried out through a questionnaire with a 5-point Likert scale which had been tested for validity and reliability. Data analysis used the Structural Equation Modeling method based on Partial Least Squares (SEM-PLS). The results of the study showed that directly, work stress and workload had a negative and significant effect on job satisfaction and work-life balance . Work environment and work-life balance had a positive and significant effect on job satisfaction. Furthermore, work-life balance was proven to play a significant role as a mediating variable ( partial mediation ). The determination value ($R^2$) showed that the variables studied were able to explain 67.4 % of the variance in employee job satisfaction. These results provide strategic recommendations for Batam Customs management to conduct
DETERMINATION OF TRANSFORMATIONAL LEADERSHIP, ORGANIZATIONAL COMMITMENT AND TECHNICAL ABILITY TOWARDS EMPLOYEE PERFORMANCE IN THE FIELD OF ENFORCEMENT AND INVESTIGATION AT THE MAIN SERVICE OFFICE OF CUSTOMS AND EXCISE TYPE B BATAM WITH MOTIVATION AS AN IN Lambok Antonius; Bambang Satriawan; Nolla Puspita Dewi; Sri Yanti
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 5 (2026): October
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Study This aim For analyze And prove in a way empirical determination leadership transformational , commitment organization , and ability technical to performance employee on Field Enforcement And Investigation (P2) at the Service Office Main (KPU) Customs and Excise Type B Batam , with motivation Work as intervening variables . Approach research used​ is quantitative with method survey . Population study covers all over Customs officer​ Batam as many as 277 people, and sample study counted use formula Slovin at a margin of error of 5%, resulting in 164 respondents employee . Data collection using questionnaire with Scale Likert (1–5). Technique data analysis applying Structural Equation Modeling based on Partial Least Squares (SEM-PLS) and testing reliability instrument Cronbach's Alpha. The results of the study indicate that transformational leadership, organizational commitment, and technical ability have a positive and significant effect on employee work motivation and performance directly. Furthermore, work motivation is proven to play a significant role as a mediating variable that strengthens the influence of the three independent variables on employee performance. Simultaneously, transformational leadership, organizational commitment, and technical ability have a significant effect on employee work motivation and performance in the P2 Division of the Batam Type B Customs and Excise KPU.
THE ROLE OF ORGANIZATION, EMPLOYEE COMPETENCE, AND AVAILABILITY OF INFRASTRUCTURE TOWARDS USER SATISFACTION WITH SERVICE QUALITY AS AN INTERVENING VARIABLE AT THE MAIN CUSTOMS AND EXCISE SERVICE OFFICE TYPE B BATAM Rinaldi Adriansyah; Bambang Satriawan; Sri Yanti; Dahlan Gunawan
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 5 (2026): October
Publisher : CV. Radja Publika

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This study aims to analyze the influence of organizational roles, employee competencies, and the availability of infrastructure on service quality and user satisfaction, and to examine the role of service quality as an intervening variable at the Batam Type B Customs and Excise Main Service Office. The study uses an explanatory quantitative approach. The study population was 124 service users and a sample of 95 respondents determined by the Slovin formula at a 5% error rate and proportionate random sampling technique. Primary data were collected through a 1–5 Likert scale questionnaire and analyzed using Structural Equation Modeling based on Partial Least Square (SEM-PLS) with SmartPLS. The results showed that organizational roles significantly influenced service quality, employee competencies significantly influenced service quality and user satisfaction, and the availability of infrastructure significantly influenced service quality. Service quality significantly influences service user satisfaction. Conversely, organizational roles and infrastructure did not have a direct significant effect on user satisfaction. Service quality mediated the influence of employee competencies and the availability of infrastructure on user satisfaction, but did not mediate the influence of organizational roles. The R² value for service quality of 0.876 and user satisfaction of 0.726 indicates strong explanatory power of the model. This finding confirms that improving user satisfaction primarily requires strengthening service quality, employee competence, and infrastructure support.
DETERMINATION OF COMPETENCY, WORKLOAD AND LEADERSHIP STYLE ON THE PERFORMANCE OF EMPLOYEES AT THE CUSTOMS AND EXCISE SERVICE AND SUPERVISION OFFICE, TYPE B, BANDAR LAMPUNG, WITH SELF-EFFICACY AS AN INTERVENING VARIABLE Yuzza Eka Wiratam; Bambang Satriawan; Dahlan Gunawan; Nurhatisyah
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 5 (2026): October
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This study aims to analyze the effects of competence, workload, and leadership style on employee performance with self-efficacy as an intervening variable at the Customs and Excise Service and Supervision Office of Middle Type B Bandar Lampung. This research employed a quantitative approach using explanatory research. The population consisted of 144 employees, while the sample consisted of 106 respondents determined using the Slovin formula with a 5% error tolerance. Data were collected through questionnaires using a five-point Likert scale. Data analysis was performed using Partial Least Squares (PLS). The results indicate that competence has a positive and significant effect on self-efficacy and employee performance. Workload has a positive and significant effect on self-efficacy but has no significant effect on employee performance. Leadership style has no significant effect on self-efficacy but has a positive and significant effect on employee performance. Self-efficacy has a positive and significant effect on employee performance. Self-efficacy mediates the effect of competence on employee performance and mediates the effect of leadership style on employee performance, but does not mediate the effect of workload on employee performance. Simultaneously, competence, workload, and leadership style do not significantly affect self-efficacy, whereas competence, workload, leadership style, and self-efficacy simultaneously have a significant effect on employee performance.
THE EFFECT OF INFORMATION SYSTEM TECHNOLOGY USE, WORK INVOLVEMENT, AND ORGANIZATIONAL SUPPORT ON EMPLOYEE EFFECTIVENESS WITH WORK MOTIVATION AS AN INTERVENING VARIABLE AT THE TYPE B BATAM CUSTOMS AND EXCISE MAIN SERVICE OFFICE Edo Irawan; Bambang Satriawan; Sri Yanti; Etty Sriwahyuni
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 6 (2026): December - ON PROGRESS
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This study aims to analyze the influence of information system technology utilization, work engagement, and organizational support on employee effectiveness with work motivation as an intervening variable at the Batam Type B Customs and Excise Main Service Office. This study is motivated by the importance of increasing employee effectiveness in facing increasingly complex public service demands and the need to optimize the use of information technology, work engagement, organizational support, and work motivation. This study uses a quantitative approach with a survey method. The study population is all 455 employees of the Batam Type B Customs and Excise Main Service Office. The research sample is 213 respondents determined based on the Slovin formula. Data collection was conducted using a questionnaire with a Likert scale. Data analysis used Structural Equation Modeling (SEM) based on Partial Least Square (SmartPLS). The results of the study indicate that the use of information system technology, work engagement, organizational support, and work motivation have a positive and significant effect on employee effectiveness. In addition, the use of information system technology, work engagement, and organizational support also have a positive and significant effect on work motivation. Testing the indirect effect shows that work motivation is able to positively and significantly mediate the effect of the use of information system technology, work engagement, and organizational support on employee effectiveness. The findings of this study prove that increasing employee effectiveness is not only directly influenced by technology factors, work engagement, and organizational support, but is also strengthened through increased work motivation as a mediating mechanism.
LEADERSHIP, EMPLOYEE COMPETENCE, AND FACILITIES AS DETERMINANTS OF SERVICE QUALITY: SELF-EFFICACY MEDIATION AT BATAM CUSTOMS PASSENGER TERMINALS Tuah Saidi Mardhona S; Bambang Satriawan; Nolla Puspita Dewi; Basri
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 6 (2026): December - ON PROGRESS
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This study examines the effects of leadership, employee competence, and facilities on service quality, with self-efficacy as a mediator, at passenger terminals supervised by the Main Service Office of Customs and Excise Type B Batam. A quantitative approach was employed. The population comprised 277 employees, and the sample size of 164 was determined using Slovin's formula with a 5% margin of error. Data were collected through a Likert-scale questionnaire and analyzed using partial least squares structural equation modeling (PLS-SEM). Leadership and employee competence had positive, significant effects on self-efficacy, whereas facilities had no significant effect. Leadership, employee competence, and facilities positively and significantly affected service quality, while self-efficacy had no significant direct effect. Self-efficacy did not mediate the effect of leadership on service quality but mediated the effects of employee competence and facilities. The adjusted R² values were 0.825 for self-efficacy and 0.879 for service quality, indicating strong explanatory power. The findings highlight the importance of strengthening leadership, developing employee competence, and optimizing service facilities to improve service quality.
Co-Authors Abdul Fatah Hassanudin Abdurr Rohmat Ade Rahmah Ade Tryana Putri Adha Putra, Rizki Adi Budiarso Adi Saputra Adinda Purnama Sari Adnan Suhardis Ady Hermawan Ady Hermawan Afdal Afdal, Afdal Afdalisma Afdalisma Afrinanda Afriza, Sari Afrizal Afrizal Alamsyah, Muhammad Isa Ali Sarpudin Amir, Jihan Ana Fahizah Ana Faizah Ananda, Defi Andhi Kusuma Andre Resta Andykhatria, Andykhatria Ardi Wiranata Hutasoit Aribowo, Kuncoro Armen Astri Dhanarizki Astriana, Dona Astuti, Sumi Atik, Atik Azizul Kholis Azman Azman Azwandi Azwandi Azwandi Balqis Balqis Basri Basri Basri Basri Benni Sumarman Bernath Pardede, Rio Cablullah Wibisono Cablullah Wibisono Catra Yasa, I Wayan Catrayasa, I Wayan Chablullah Wibisono Chablullahwibisono, Chablullahwibisono Chabullah Wibisono Chabullah Wibisono Crisye Immanuel Pangaribuan Dahlan Gunawan Daniel Daniel Davis Aryadi Deddy Surachmad Desi Asmanianti Dewa Brata Dewi, Nolla Puspita Dianalfianti, Zurfiera Donny Firmansyah Dwi Kartika Sari Eddy Riyanto Oemar Husein Edi Indera Edo Irawan Eko Prihananto Elkarima, Naseha Elly Rumengan Ely Kurniawati Endra Teja Kesuma Endra Teja Kesuma Engelin Manopo, Maya Erick Santana Erik Mario Sihotang Erisusanto, Roy Etty Sri Wahyuni Etty Sriwahyuni Euriver Zega Fachrudin Fachrudin Fachrudin Fatahurrazak Fazrial Kenedy Firaldi, Yukiko Firmansyah, Donny Friadi, John Friska Sihombing, Elisabet Ganar Septyadi Giantoro Rudiman Gita Indrawan, M. Habibie, Mohammad Arief El Handoko Gotama, William Harahap, Morina Hariansyah, Herry Harifda Hedjri Samuel Putra Lubis Hendra Aris Hendriyan Saputra Herbert Manurung Herlambang, Guntur Hidayati Eka Putri, Fanny Hijliansyah Marbun Hilda Yani Hizam, Nurul Hutasoit, Ardi Wiranata I Wayan Catra Yasa I Wayan Catra Yasa I Wayan CATRAYASA I Wayan Catrayasa I Wayan Catrayasa Imam Setiawan Indrawan, M.Gita Indrawan, Mohamad Gita Indrawan, Mohammad Gita Indrayani INDRAYANI INDRAYANI Indrayani Indrayani Indrayani Indrayani Indriyani Indriyani Indriyani Intan Juniarti Intan Rahmadian Inten Gemi Nestiti Ira Wardeni Isdawati Isramilda, Isramilda Iswarijaya Jemmy Rumengan Jemmy Rumengan Jerry Setiawan, Ikram John Friadi John Friadi John Friadi Jorgis Butarbutar Julianti, Merline Kemistia Eva Kenedi, Jon Khaddafi, Muamar Khamisya Akmad, Naena Lambok Antonius Lebrata, Lebrata Lili Hendrayani Lilis Susanti Lubis , Erni Luluk Suryo Mulyono Lumanto, Lumanto M Rajagukguk, Juanroy M. Gita Indrawan M. Sigid Safarudin Maiza Tri Handayani MARDIANTO, Asnan Maryanti Maryanti Maulana, Ervindo Mawarni Mawarni Mercy Reyne Marlina Tirayoh MMSI Irfan ,S. Kom MOHAMAD DJASULI Mohammad Gita Indrawan Mohammad Gita Indrawan Mohd. Gita Indrawan Muamar Khadafi, Muamar Muamar Khaddafi Muammar Gaddafi Muammar Khaddafi Muammar Khaddafi Muhamad Gita Indrawan Muhammad Fais Fahmi Muhammad Fajar Erdiawan Muhammad Febrian Ramadhan Muhammad Gita Indrawan Muhammad Isa Alamsyah Muhammad Tabrani Muhammad Tabrani, Muhammad Mukhry, Basrawi Muliyanto Muliyanto Muliyanto, Muliyanto Naseha Elkrima Ngaliman, Ngaliman Nola Puspita Dewi Nolla Puspita Dewi Nolla Puspita Dewi Nolla Puspita Dewi Dewi Novia Riani Nurhatisyah Nurhatisyah Nurjaman Octavia, Resti Oktana, Enda Pakpahan, Putri Elisabeth Paradila Putri, Inggerit Pawar, Avinash Puji Lestari PUJI LESTARI R.A. Widyanti Diah Lestari Rahma Rahma Raja Rafiza Ramli Rangkuti, M. Faizal Raymond Raymond Reza Chandra Riduan SIHITE Rieke Resty Afriany, Raden Rinah, Rinah Rinaldi Adriansyah Risa, Fitria Rizki Hidayat Robin Robin Robin Robin Robin Robin, Robin Rohmat, Abdurr Roy Erisusanto Rucyana Rudi Rudi Rudi Rudi Rumapea, Anggi Rumengan, Angelina E. Rusdin Haluddin Rusli Rusmilee Rusmilee Sajiyo Sajiyo Sajiyo Sanuri, Ranti Sari, Dwi Kartika Sarmini Sarmini Sarmini Setiawan, Imam Sianturi, Sahat Parlindungan Silaban, Amon Simanjuntak, Luciana Kartini Siregar, Haposan Siti Bakdiah Soepriono, Bambang Soerya Respationo Sri Rahayu Sri Wahyuni Sri y Sri Yanti Sri Yanti Sri Yanti Sri Yanti Sri Yanti Sukardi , Sukardi Sukardi Sukardi Sumantri Sumantri Sumiyati Sumiyati SUMIYATI SUMIYATI SUPRIYONO Suyanto, Elvira Syahrianis Syahrianis Syarifah Fatimah Syarifah Zairina Syukur, Ihram Bani Tuah Saidi Mardhona S Ulfa Uli Bastanta S, Citra Wahyu Wahyudin Wahyu, Purnomo Waruwu, Merniwati Wibisono Wibisono, Cablullah Wilia Octadina Windayati, Diana Titik Wisbisono, Chablullah Yantri, One Yasa, I Wayan Catra Yeni Ardianti Yuanna Hanova Ayu Yukiko Firaldi Yuliansyah Yuliansyah Yuliansyah Yuliansyah Yulizartika, Yulizartika Yuslinda, Yuslinda Yuzza Eka Wiratam Zairina, Syarifah Zulkifli Eko Purwanto