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All Journal Jurnal Pendidikan Akuntansi (JPAK) Jurnal Riset Akuntansi dan Bisnis Jurnal Minds: Manajemen Ide dan Inspirasi JBTI : Jurnal Bisnis : Teori dan Implementasi Measurement : Jurnal Akuntansi DERIVATIF Jurnal Manajemen Pelayanan Publik AKRUAL: Jurnal Akuntansi Jurnal Manajemen Indonesia Jurnal Ilmiah Universitas Batanghari Jambi IJBE (Integrated Journal of Business and Economics) Journal of Economic, Bussines and Accounting (COSTING) Maneggio: Jurnal Ilmiah Magister Manajemen Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan International Journal of Social Science and Business Jurnal Bisnis dan Akuntansi Jurnal Ilmiah Akuntansi dan Finansial Indonesia Jurnal Investasi JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Jurnal Ilmiah Manajemen Kesatuan Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia International Journal of Environmental, Sustainability, and Social Science Yumary: Jurnal Pengabdian kepada Masyarakat Bahtera Inovasi IICS Studi Ilmu Manajemen dan Organisasi International Journal of Educational Review, Law And Social Sciences (IJERLAS) Jurnal Ekonomi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Akuntansi AKUNESA Journal of Governance and Accountability Studies Reviu Akuntansi, Manajemen, dan Bisnis PENANOMICS: INTERNATIONAL JOURNAL OF ECONOMICS Journal of Comprehensive Science Kasta: Jurnal Ilmu Sosial, Agama, Budaya dan Terapan International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam International Journal of Economics and Management Research Jurnal Pengabdian Ibnu Sina Business and Investment Review International Journal of Management Research and Economics Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Pendekar Nusantara International Journal of Industrial Engineering, Technology & Operations Management International Journal of Economics, Commerce, and Management International Journal of Economics and Management Sciences Digital Innovation : International Journal Of Management Epaper Bisnis: International Journal Entrepreneurship and Management Jurnal Bisnis dan Pemasaran Digital Management Dynamics: International Journal of Management and Digital Sciences Journal of Multidisciplinary Academic Business Studies International Journal of Economics and Management Research Studi Akuntansi dan Bisnis Indonesia Review of Multidisciplinary Academic and Practice Studies Riset Akuntansi dan Bisnis Indonesia Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA)
Bambang Satriawan
Batam University , Kepulauan Riau, Indonesia
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EFFECT OF CUSTOMER EXPECTATIONS AND PRODUCT QUALITY ON CUSTOMER SATISFACTION AT PT. INDOMETRO SURYA ANDOLA IN METRO CITY Bambang Satriawan; Davis Aryadi
Derivatif : Jurnal Manajemen Vol 13, No 2 (2019): November
Publisher : Universitas Muhammadiyah Metro Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/jm.v13i2.398

Abstract

The effort that must be done by the company in order to be successful in competition is to try to attract the interest of customers. The factor that is often a concern is customer expectations and product quality in providing services to customers which is a measure of customer satisfaction. The purpose of this study was to determine the effect of customer expectations and product quality on customer satisfaction at PT. Indometro in Metro City.The method used in this study is an explanatory survey method. This type of research is quantitative research with the object of research is customer expectations, product quality and customer satisfaction. The research population is PT. Indometro Unit II Metro City with a total sample of 96 respondents. Data collection techniques using interviews, documentation and questionnaires using questionnaires. The analytical tool used is using data quality analysis and multiple linear regressionanalysis.The results showed that customer expectations had a significant effect on customer satisfaction, product quality had an effect on customer satisfaction. And simultaneously customer expectations and product quality together have a positive effect on customer satisfaction. Looking at these results it can be said that independent variables have a positive and significant effect on customer satisfaction. Keywords: Customer expectations, product quality, customer satisfaction
Co-Authors Abdul Fatah Hassanudin Abdurr Rohmat Ade Rahmah Ade Tryana Putri Adha Putra, Rizki Adi Budiarso Adi Saputra Adinda Purnama Sari Ady Hermawan Ady Hermawan Afdal Afdal, Afdal Afdalisma Afdalisma Afrinanda Afriza, Sari Afrizal Afrizal Alamsyah, Muhammad Isa Ali Sarpudin Amir, Jihan Ana Fahizah Ana Faizah Ananda, Defi Andhi Kusuma Andre Resta Andykhatria, Andykhatria Angelina E. Rumengan Ardi Wiranata Hutasoit Aribowo, Kuncoro Armen Astri Dhanarizki Astriana, Dona Astuti, Sumi Atik, Atik Azizul Kholis Azman Azman Azwandi Azwandi Azwandi Balqis Balqis Basri Basri Basri Basri Benni Sumarman Bernath Pardede, Rio Cablullah Wibisono Cablullah Wibisono Catra Yasa, I Wayan Catrayasa, I Wayan Chablullah Wibisono Chablullahwibisono, Chablullahwibisono Chabullah Wibisono Chabullah Wibisono Dahlan Gunawan Daniel Daniel Davis Aryadi Deddy Surachmad Desi Asmanianti Dewa Brata Dewi, Nolla Puspita Dianalfianti, Zurfiera Donny Firmansyah Dwi Kartika Sari Eddy Riyanto Oemar Husein Edi Indera Eko Prihananto Elkarima, Naseha Elly Rumengan Ely Kurniawati Endra Teja Kesuma Endra Teja Kesuma Engelin Manopo, Maya Erick Santana Erik Mario Sihotang Erisusanto, Roy Etty Sri Wahyuni Euriver Zega Fachrudin Fachrudin Fachrudin Fatahurrazak Fazrial Kenedy Firaldi, Yukiko Firmansyah, Donny Friadi, John Friska Sihombing, Elisabet Ganar Septyadi Giantoro Rudiman Gita Indrawan, M. Habibie, Mohammad Arief El Handoko Gotama, William Harahap, Morina Hariansyah, Herry Harifda Hedjri Samuel Putra Lubis Hendra Aris Hendriyan Saputra Herbert Manurung Herlambang, Guntur Hidayati Eka Putri, Fanny Hijliansyah Marbun Hilda Yani Hizam, Nurul Hutasoit, Ardi Wiranata I Wayan Catra Yasa I Wayan Catrayasa I Wayan CATRAYASA I Wayan Catrayasa Imam Setiawan Indrawan, M.Gita Indrawan, Mohamad Gita Indrawan, Mohammad Gita Indrayani Indrayani Indrayani INDRAYANI INDRAYANI Indrayani Indrayani Indriyani Indriyani Indriyani Intan Juniarti Intan Rahmadian Inten Gemi Nestiti Ira Wardeni Isdawati Isramilda, Isramilda Iswarijaya Jemmy Rumengan Jemmy Rumengan Jemmy Rumengan Jemmy Rumengan Jerry Setiawan, Ikram John Friadi John Friadi Jorgis Butarbutar Julianti, Merline Kemistia Eva Kenedi, Jon Khaddafi, Muamar Khamisya Akmad, Naena Lebrata, Lebrata Lili Hendrayani Lilis Susanti Lubis , Erni Lumanto, Lumanto M Rajagukguk, Juanroy M. Sigid Safarudin Maiza Tri Handayani MARDIANTO, Asnan Maryanti Maryanti Maulana, Ervindo Mawarni Mawarni Mercy Reyne Marlina Tirayoh MMSI Irfan ,S. Kom MOHAMAD DJASULI Mohammad Gita Indrawan Mohammad Gita Indrawan Mohd. Gita Indrawan Muamar Khadafi, Muamar Muamar Khaddafi Muammar Gaddafi Muammar Khaddafi Muammar Khaddafi Muhammad Fais Fahmi Muhammad Fajar Erdiawan Muhammad Febrian Ramadhan Muhammad Gita Indrawan Muhammad Isa Alamsyah Muhammad Tabrani Muhammad Tabrani, Muhammad Mukhry, Basrawi Muliyanto Muliyanto Muliyanto, Muliyanto Naseha Elkrima Ngaliman Ngaliman Ngaliman NGALIMAN Ngaliman, Ngaliman Nola Puspita Dewi Nolla Puspita Dewi Nolla Puspita Dewi Nolla Puspita Dewi Dewi Novia Riani Nurhatisyah Nurhatisyah Nurhatisyah nurhatisyah Nurhatisyah nurhatisyah Nurhatisyah Nurhatisyah Nurhatisyah Nurhatisyah Nurjaman Octavia, Resti Oktana, Enda Pakpahan, Putri Elisabeth Paradila Putri, Inggerit Pawar, Avinash PUJI LESTARI R.A. Widyanti Diah Lestari Rahma Rahma Raja Rafiza Ramli Rangkuti, M. Faizal Raymond Raymond Respationo, Soerya Reza Chandra Riduan SIHITE Rieke Resty Afriany, Raden Rinah, Rinah Risa, Fitria Rizki Hidayat Robin Robin Robin Robin Robin Robin, Robin Rohmat, Abdurr Roy Erisusanto Rucyana Rudi Rudi Rudi Rudi Rumapea, Anggi Rusdin Haluddin Rusli Rusmilee Rusmilee Sajiyo Sajiyo Sajiyo Sanuri, Ranti Sari, Dwi Kartika Sarmini Sarmini Sarmini Setiawan, Imam Sianturi, Sahat Parlindungan Silaban, Amon Simanjuntak, Luciana Kartini Siregar, Haposan Siti Bakdiah Soepriono, Bambang Sri Rahayu Sri Wahyuni Sri y Sri Yanti Sri Yanti Sri Yanti Sri Yanti Sri Yanti Sukardi , Sukardi Sumantri Sumantri Sumiyati Sumiyati SUMIYATI SUMIYATI SUPRIYONO Suyanto, Elvira Syahrianis Syahrianis Syarifah Fatimah Syarifah Zairina Syukur, Ihram Bani Ulfa Uli Bastanta S, Citra Wahyu Wahyudin Wahyu, Purnomo Waruwu, Merniwati Wibisono Wibisono, Cablullah Wilia Octadina Windayati, Diana Titik Wisbisono, Chablullah Yantri, One Yasa, I Wayan Catra Yeni Ardianti Yuanna Hanova Ayu Yukiko Firaldi Yuliansyah Yuliansyah Yuliansyah Yuliansyah Yulizartika, Yulizartika Yuslinda, Yuslinda Zairina, Syarifah Zulkifli Eko Purwanto