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Challenges in Using Electronic Medical Records to Improve Hospital Service Quality: A Systematic Literature Review Ariyanto, Hani Purwo; Romadhon, Yusuf Alam; Praswati, Aflit Nuryulia
JURNAL KEPERAWATAN SUAKA INSAN (JKSI) Vol. 10 No. 2 (2025): Jurnal Keperawatan Suaka Insan (JKSI)
Publisher : STIKES Suaka Insan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51143/jksi.v10i2.1022

Abstract

Meskipun Rekam Medis Elektronik (RME) berpotensi meningkatkan efisiensi dan keselamatan pasien, hambatan implementasi sering kali menghalangi tercapainya kualitas layanan yang optimal. Studi ini bertujuan mengidentifikasi, mengkategorikan, dan mensintesis hambatan utama yang membatasi efektivitas RME dalam meningkatkan kualitas layanan rumah sakit. Tinjauan literatur sistematis dilakukan mengikuti pedoman PRISMA 2020 dengan menganalisis 28 studi empiris yang diterbitkan dalam bahasa Inggris antara tahun 2020 hingga 2024 dari basis data Scopus dan PubMed. Sintesis naratif mengidentifikasi delapan tantangan utama, yaitu masalah kegunaan dan beban kerja; kesenjangan pelatihan; risiko interoperabilitas dan keamanan; tata kelola yang lemah; kendala infrastruktur; resistensi adopsi; manajemen perubahan yang tidak memadai; serta implikasi terhadap keselamatan pasien. Oleh karena itu, efektivitas implementasi RME bergantung pada strategi multidimensi di luar aspek teknis. Penguatan tata kelola, jaminan interoperabilitas, pelatihan berkelanjutan, serta kepemimpinan yang kuat dan manajemen perubahan proaktif sangat penting untuk mengatasi resistensi budaya dan memaksimalkan kontribusi RME terhadap kualitas layanan rumah sakit.   Despite the potential of Electronic Medical Records (EMR) to enhance hospital efficiency and patient safety, implementation barriers often hinder optimal service quality. This study identifies, categorizes, and synthesizes the primary barriers limiting EMR effectiveness in improving hospital service quality. A systematic literature review was conducted following the PRISMA 2020 guidelines, analyzing twenty-eight peer-reviewed empirical studies published in English between 2020 and 2024 retrieved from Scopus and PubMed. The narrative synthesis revealed eight dominant themes posing major challenges: usability and workload issues; training gaps; interoperability and security risks; weak governance; infrastructure constraints; resistance to adoption; insufficient change management; and negative implications for patient safety. Consequently, the effectiveness of EMR implementation depends on multidimensional strategies beyond technical capabilities. Strengthening governance, ensuring secure interoperability, and providing continuous user training, alongside strong leadership and proactive change management, are essential to overcome cultural resistance and maximize EMR contributions to hospital service quality.
The Impact of Online Destination Brand Experience, Destination Brand Authenticity and Tourist Destination Image on Behavioral Intentions Praswati, Aflit Nuryulia; Wardani, Nanda Martiya; Rohim, Muhammad
Journal of Indonesian Tourism and Development Studies Vol. 9 No. 3 (2021)
Publisher : Graduate School, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jitode.2021.009.03.01

Abstract

This paper aims to investigate online destination brand experience, destination brand authenticity, and tourist destination image on behavioral intentions of Solo Raya tourist destinations. In this study, a sample of areas was taken, namely several tourist areas of Solo Raya, which included Surakarta, Karanganyar, Sragen, Boyolali, Sukoharjo, and Klaten, who actively use social media in seeking information about several tourist destinations in Solo Raya. The sample in this investigation was 414 respondents. Types and sources of data in this investigation are quantitative data, which is primary data obtained through questionnaires. The sampling technique was using a purposive sampling technique. The data collection method used in this research is by allocating an opinion poll online using Google Forms. The results suggest that objective online destination brand experience, destination brand authenticity, and tourist destination image positively affect behavioral intentions toward the destination.Keywords: Behavioral intentions toward the destination, destination brand authenticity, online destination brand experience, tourist destination image.
Tren Belanja Online: Analisis Pengaruh Online Customer Review dan Brand Image terhadap Purchase Intention di Shopee dengan Trust sebagai Mediasi Adam Afifallah Maulidan Rizqi; Aflit Nuryulia Praswati
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 4 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i4.7716

Abstract

The purpose of this research is to investigate in depth the causal relationship between online customer reviews and brand image on purchase intention of fashion products on the Shopee platform, with trust as an intervening variable. This study adopts a quantitative approach with a non-probabilistic sampling technique through a purposive sampling method, involving 170 participants selected based on specific criteria. The data collection instrument is a digital questionnaire that is distributed online. The data obtained is then processed using the Partial Least Square-Structural Equation Modeling (PLS-SEM) analysis technique with SmartPLS software. The findings show that both online customer reviews and brand image provide a positive and significant contribution to purchase intention. In addition, both variables also significantly strengthen trust, which then significantly influences purchase intention. Furthermore, trust plays an essential mediator in bridging the influence of online customer reviews and brand image on purchase intention.
Dampak Brand Image, eWOM, dan Price Terhadap Purchase Intention Mobil Bekas di Soloraya: Brand Trust Sebagai Variabel Mediasi Rokhim Adi Nurhuseini; Aflit Nuryulia Praswati
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 7 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i7.8047

Abstract

This study aims to evaluate the influence of Brand Image, Electronic Word-of-Mouth (eWOM), and Price on Purchase Intention of used car consumers in the Soloraya area, with Brand Trust as a mediating variable. The analytical approach applied is Partial Least Squares-Structural Equation Modeling (PLS-SEM) using purposive sampling technique. A total of 180 respondents were sampled, determined based on the multiplication of the number of indicators by five. Respondents consisted of individuals who were active in using social media as a means to search for and purchase used cars. The results showed that eWOM and Price had a significant effect on Purchase Intention, while Brand Image did not have a significant direct effect. In addition, Brand Trust was proven to play a significant role in influencing Purchase Intention and was a mediator in the relationship between Brand Image and eWOM on Purchase Intention. However, the Price variable did not have a significant effect on Brand Trust and also did not show a mediating effect on Purchase Intention. These findings emphasize the importance of Brand Trust in the purchasing decision-making process and underline the strategic role of social media in marketing used car products.
Pengaruh Chatbot Marketing Quality Terhadap Customer Stickiness Melalui Social Presence, Perceived Warmth, dan Rapport Sebagai Variabel Intervening Farah Aisha; Aflit Nuryulia Praswati
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 10 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i10.9960

Abstract

This study aims to analyze the influence of chatbot marketing quality on customer stickiness with social presence, perceived warmth, and rapport as intervening variables, in e-commerce chatbot services in Indonesia. In this context, the quality of chatbot marketing is seen as a key factor that can shape customer attachment, both directly and through social and emotional perceptions during interactions. This study uses a quantitative approach with a survey method that was distributed online to 250 respondents who had used chatbot services on e-commerce platforms such as Shopee, TikTok Shop, Tokopedia, Lazada and Zalora. The sampling technique was carried out using the purposive sampling method, while the data analysis was carried out using the SEM-PLS method with the help of SmartPLS software version 3.0. The results of the study show that chatbot marketing quality has a positive and significant effect on social presence, perceived warmth, and rapport, which then has a positive impact on customer stickiness. These three intervening variables have also been shown to mediate the relationship between chatbot quality and customer attachment. These findings imply that the development of quality chatbots not only improves service efficiency, but can also build a more humane and enjoyable interaction experience, which ultimately strengthens customer loyalty to e-commerce platforms. This research is expected to be a reference in the development of digital technology-based marketing strategies in the e-commerce sector.
Pengaruh Central Route Streamer dan Peripheral Terhadap Pembelian Impulsif Melalui Keberadaan Sosial Nur Mar'athu Munazjah; Aflit Nuryulia Praswati
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 1 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i1.10931

Abstract

Studi ini mengeksplor pengaruh central route dan peripheral route dari streamer terhadap perilaku impulsive buying, dengan social presence sebagai mediator. Pendekatan kuantitatif diterapkan melalui primary data yang dikumpulkan menggunakan kuesioner online dari warga Kota Surakarta berusia 17+ tahun yang pernah menonton live streaming. Central route mempengaruhi keputusan konsumen secara rasional melalui kualitas argumen, logika, profesionalisme, dan kredibilitas, sedangkan peripheral route menstimulasi persuasif melalui faktor emosional, hiburan, dan daya tarik visual. Keberadaan sosial meningkatkan keterlibatan kognitif, perilaku, dan sosial penonton, sehingga mendorong pembelian spontan. Analisis PLS-SEM menunjukkan bahwa central route dan peripheral route berpengaruh positif signifikan terhadap keberadaan sosial dan pembelian impulsif, sementara keberadaan sosial hanya berperan mediasi signifikan pada peripheral route, tidak pada central route. Penelitian ini terbatas pada Surakarta dengan responden homogen, sehingga hasil tidak dapat digeneralisasi. Hasil penelitian menyarankan perluasan lokasi, diversifikasi responden, penambahan variabel, serta metode campuran untuk memahami motivasi psikologis konsumen lebih mendalam.
Pengaruh Kemampuan Digital, Ekosistem Kewirausahaan Digital dan Efikasi Diri Terhadap Niat Berwirausaha Digital Muyassaroh Muyassaroh; Aflit Nuryulia Praswati
Reslaj: Religion Education Social Laa Roiba Journal Vol. 8 No. 4 (2026): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v8i4.11261

Abstract

The rapid development of digital technology has created new opportunities for technology-based entrepreneurship, particularly among university students as a generation highly adaptable to digital transformation. However, differences in individual readiness to pursue digital entrepreneurship remain evident, especially in terms of digital capabilities, environmental support, and self-confidence. This study aims to analyze the effect of digital capability, digital entrepreneurial ecosystem, and self-efficacy on digital entrepreneurial intention among university students. This research adopts a quantitative approach using a survey method. Data were collected through questionnaires distributed to student respondents and analyzed using multiple linear regression analysis. The results indicate that digital capability, digital entrepreneurial ecosystem, and self-efficacy each have a positive and significant effect on digital entrepreneurial intention. Furthermore, these variables simultaneously have a significant influence on students’ digital entrepreneurial intention. The findings highlight the importance of enhancing digital skills, strengthening the digital entrepreneurial ecosystem, and developing self-efficacy to encourage the growth of digital entrepreneurial intention among students. This study is expected to contribute to the development of entrepreneurship education and provide insights for policymakers in fostering a sustainable digital entrepreneurship ecosystem.
Functional and Emotional Communication in Digital Healthcare: A SEM-PLS Approach to Service Performance Sudianto; Aflit Nuryulia Praswati; Yusuf Alam Romadhon
Jurnal Kesehatan Komunitas Indonesia Vol 4 No 2: August 2024
Publisher : Al-Hijrah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58545/jkki.v4i2.756

Abstract

This study aims to analyze the influence of Instrumental Interaction and Affective Interaction on healthcare service Performance, with Relationship Marketing as a mediating variable, in the context of social media-based marketing at Clinic X. The research is grounded in the growing importance of effective and empathetic communication in building patient trust and loyalty, particularly in the digital era where social media platforms are widely used for healthcare promotion and interaction. A quantitative approach with a hypothesis testing design was employed. Data were collected from 250 patients using an online questionnaire based on a 5-point Likert scale and analyzed using the SEM-PLS method via SmartPLS 3.0. The results show that both Instrumental Interaction and Affective Interaction have a significant effect on Relationship Marketing. However, both interactions demonstrate a negative direct impact on Performance when applied independently, without the support of long-term relational strategies. Meanwhile, Relationship Marketing significantly mediates the effect of both interactions on service performance, although its mediating strength is not dominant. These findings highlight the importance of integrating both functional and emotional approaches in healthcare services, as well as the need for a more holistic, relationship-centered digital marketing strategy. This research provides practical implications for healthcare institutions to enhance service performance by balancing communication with clear medical information and empathetic engagement.
Pengaruh Budaya Digital dan Media Sosial terhadap Adaptabilitas SDM dengan Employee Resilience sebagai Variabel Mediasi pada UMKM di Kota Surakarta Riris Ayu Andriani; Aflit Nuryulia Praswati
Jurnal Mirai Management Vol 11, No 1 (2026)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v11i1.11775

Abstract

Penelitian ini bertujuan untuk menyelidiki bagaimana budaya digital dan media sosial mempengaruhi kemampuan beradaptasi sumber daya manusia, dengan ketahanan karyawan bertindak sebagai faktor penengah dalam UMKM yang berlokasi di Kota Surakarta. Metodologi kuantitatif digunakan, menggunakan kuesioner yang didistribusikan kepada 140 karyawan UMKM terpilih melalui pengambilan sampel yang bertujuan untuk pengumpulan data. Analisis data dilakukan dengan menggunakan Pemodelan Persamaan Struktural berdasarkan Partial Least Squares (SEM-PLS). Temuan menunjukkan bahwa budaya digital dan media sosial memberikan pengaruh positif dan signifikan pada kemampuan beradaptasi SDM dan ketahanan karyawan. Selain itu, ketahanan karyawan berdampak positif pada kemampuan beradaptasi SDM dan secara efektif memediasi hubungan antara budaya digital dan media sosial pada kemampuan beradaptasi SDM. Hasilnya menyoroti pentingnya dukungan dari lingkungan digital dan komunikasi organisasi dalam meningkatkan kemampuan beradaptasi karyawan dalam UKM di tengah transformasi digital dan lanskap bisnis yang berubah.
MODEL PENGUATAN KELEMBAGAAN USAHA MIKRO DAN KECIL UNTUK PENGENTASAN KEMISKINAN: (STUDI KASUS DI KABUPATEN SRAGEN) Muzakar Isa; Liana Mangifera; Aflit Nuryulia Praswati; Helmia Khalifa Sina; Agus Wahyudi; Agus Suwondo; Wawan Kurniawan
Jurnal Kebijakan Pembangunan Daerah Vol 7 No 1 (2023): Juni 2023
Publisher : Badan Perencanaan Pembangunan Daerah Provinsi Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56945/jkpd.v7i1.221

Abstract

Micro and small businesses have an important role in alleviating community poverty at the village level. This study aims to identify the potential and problems of micro and small enterprises, formulate strategies for developing micro and small enterprises, and develop models for strengthening business institutions for poverty alleviation at the village level. This research use desciptive qualitative approach. The research was conducted in Sragen Regency, Central Java Province. Sragen Regency has 51 poor villages, 208 kelurahan/village. This study uses primary data obtained from structured interviews and FGDs. Structural interviews were conducted with micro and small business actors in poor villages to obtain in-depth results. FGDs were conducted with Village Leaders, Community Leaders, District Leaders, and regional organozation regarding the development of micro and small businesses in Sragen Regency. Data analysis used descriptive analysis and content analysis. The results of the analysis show that poor villages in Sragen Regency have various potentials that can be developed as natural tourism villages and pre-employment villages. The strategy for developing micro and small businesses in poor villages can be carried out through increasing the promotion of tourism destinations as well as developing a creative economy and developing tourist area amenitie; increasing the production and marketing of micro and small enterprises; and increased production and productivity of the agricultural and fishery and animal husbandry sectors. The model for developing micro and small businesses in poor villages should be carried out through strong institutional strengthening involving all relevant stakeholders, namely universities, local governments, business actors, associations/societies, and community leaders.
Co-Authors A.A. Ketut Agung Cahyawan W Aan Sofyan Achmad Vandian Nur, Achmad Vandian Adam Afifallah Maulidan Rizqi Ade Rakhman Muhammad Rokhim Agus Suwondo Agus Suwondo Agus Wahyudi Agus Wahyudi Ahmad Fauzan Ahmad, Farhand Ahmada Auliya Rahman Alfathana, Aziz Alfina Rahmatia Alfina Salma Putri Amelia Jihan Ramadhani Andi Suhendi Anggrahini, Ruly Anisa Fera Anisa Ur Rahmah Anton Prasetyo Aprilia Puri Astuti Ardiansyah, Gilang Arief Dwi Saputra, Ariel Lawrence Siffrin Arin Widyaningtyas Ariyanto, Hani Purwo Arnindhita Divani Regita Putri Astia Aditama Astuti, Aprilia Puri Atika Vitrizky Puspitaningrum Auliya, Dhiyahul Aysa Nur Cahyani Aziz Alfathana Bayu Dian Aji Bayu Dian Aji Bayu Dian Aji, Bayu Dian Broto Santoso Burhannudin Ichsan Chindhi Tri Purwanti Christiana Riski Wira Putri Chuzaimah Chuzaimah Dela Afiyana Della Mafiana Della Mafiana Dewi, Alfa Yuliana Dewi, Maya Kumala Dewi, Triana Ariska Dewita Puspawati Dia, Wa Ode Irma Wati La Diana Aqmala Diana Setiawati Dicky Suryoko Dimas Bagus Prasetya Dyah Putri Mahasari Eka Risky Widyawati Eryan Naufal Fakhri Muhammad Daffa Evi Kurnia Sari Farah Aisha Farid Adi Prasetya Fatahuddin, Amir Fauziah Putri Rahmawati Febrianur Ibnu Fitroh Sukono Putra Ferika Nurmawani Firman Faradisi Firyal Naylusyifa Najla Flora Ramona Sigit Prakoeswa Hani Purwo Ariyanto Hapsari, Lusy Azizah Hardika Dwi Hermawan Haryoto, H Helmia Khalifa Sina Helmia Khalifah Sina Helmia Khalifah Sina Helmia Khalifah Sina Hidayah Karuniawati Huda, Farah Azzahra I Made Sukresna Ifada Faila Suffa Ihsan, Rizki Muhammad Ihwan Susila Imel Sofy Ariyani Imronudin Imronudin Irfan Amali Kaslam, Surawijaya Bakhtiar Keisya, Aulita Kesha Dewi Nur Ramadani Kholifah Putrikurnia Azhari Khomariyah, Risma Nur Kiki Widya Kirana Kirana, Kiki Widya Krisdiyanto Pujoningrum Kun Harismah Kussudyarsana Kussudyarsana Kusuma, Luthfi Primadani L'aisya Layyun Humaira Langga Pratama Putra Widiansyah Liana Mangifera Lina Agustina Lintang Sintya Nuraini Lusy Azizah Hapsari Luthfi Primadani Kusuma M. Farid Wajdi Mabruroh Mabruroh Mabruroh Mabruroh, M Mafiana, Della Mahasari, Dyah Putri Mahindra Surya Birawa Marsha Diva Saputri Maulida Rachma Muhammad Affan Ardana Muhammad Edward Putra Armiawan Muhammad Fauzy Muhammad Jabal Noor Muhammad Randhy Kurniawan Muhammad Rohim Muhammad Yusuf Abdhul Fatah Muyassaroh Muyassaroh Muzakar Isa Naili Amalia Nalal Muna Nalal Muna Nanda Martiya Wardani Nelly Purnama Sari Nelly Purnama Sari Nelly Purnama Sari Novel Idris Abas Novitasari, Saphira Wahyu Nuniek Nizmah Fajriyah Nur Andriyani Nur Ghaffar, Ikbal Nur Hidayah Nur Mar'athu Munazjah Nuravira Biruwintari Nurmawani, Ferika Nurul Latifatul Inayati Pagi, Nurani Embun Permatasari, Ayu Ervin Dea Prijanto, Tulus Prijanto, Tulus Pusparini, Nandya Octanti Putri, Alfina Salma Putri, Christiana Riski Wira Putri, Eskasari Raafika Studiviani Dwi Binuko Raaziq Akbar Al Qarni Rafiq Arkana Putra Rahmatdi Rahmatdi Ramadani, Risqi Ratna Ningsih, Pertiwi Rina Trisnawati Riris Ayu Andriani Risma Nur Khomariyah Rohim, Muhammad Rokhim Adi Nurhuseini Rullynta Siska Suryandari Ruly Anggrahini Sabarwo, Syakila Eka Putrisari Sajiwo Tri Prakoso Saphira Wahyu Novitasari Saputri, Sisilia RR Saputro, Diky Adi Sari, Nelly Purnama Sari, Rizki Iputa Sasongko Tri Utomo Septiana Lisa Arumsari Sina, Helmia Khalifa Sina, Helmia Khalifah Sisilia RR Saputri Siti Fatimah Nurhayati Siti Zulaekah Sri Murwanti Subiantoro Subiantoro Sudianto Surawijaya Bakhtiar Kaslam Suryandari, Rullynta Siska Suryoko, Dicky Syaban Al Musyaffa Ibnu Ahmad Syakila Eka Putrisari Sabarwo Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin, S Taufika Nur Widyasari Tika Pratika Tista Ayu Fortuna Tulus Prijanto Tulus Prijanto Tulus Prijanto Urmatul Waznah Utami, Ayu Sri Utomo, Sasongko Tri Utomo, Sasongko Tri Vita Ardiyantiningsih Wa Ode Irma Wati La Dia Wafiatun Mukharomah Wardani, Lusyka Widya Wardani, Nanda Martiya Wawan Kurniawan Wawan Kurniawan Widyawati, Eka Risky Winny Perwithosuci Wiyadi Wiyadi Yoga Tegar Firmansyah Yusuf Alam Romadhon