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Enhancing Hotel Frontliner Professionalism Through Industry-Standard Grooming Training at Planet Holiday Hotel Batam Supardi; Lubis, Arina Luthfini; Fatimah, Zahara; Wibowo, Andri
JURNAL KEKER WISATA Vol. 4 No. 1 (2026): JANUARI 2026
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v4i1.477

Abstract

This community service program was carried out in response to the increasing demands of professionalism in the hospitality industry, where frontliner appearance significantly affects guest impressions. Grooming is not only about physical appearance but also represents work ethics and service standards. The program took place at Planet Holiday Hotel Batam and involved five front office staff and 20 first-semester students from Batam Tourism Polytechnic. This activity aimed to improve frontliner grooming based on hotel industry standards. The method used was a combination of material presentation, practical demonstration, direct application, and group reflection. Each academic contributed to different roles such as proposal preparation, coordination with the hotel, training delivery, and discussion facilitation. The outcomes indicated a significant increase in participants' understanding, as shown in pre-test and post-test results. Hotel staff reported better awareness of grooming practices, while students expressed increased motivation and comprehension through hands-on learning. The session also promoted meaningful dialogue between academia and industry. Participants were highly enthusiastic, and the training environment was supportive and interactive. This success demonstrates the effectiveness of community service programs in bridging education and industry needs. Moreover, it opens up opportunities for future collaborations, such as structured internships or continuous professional training. The result of this program underscores the importance of experiential learning and cross-sectoral partnerships in preparing competent and industry-ready human resources. In conclusion, practical and collaborative models of community service like this provide a sustainable approach to workforce development and quality service improvement in hospitality.
Accreditation Assistance For Jurnal Teknik Elektrosista At Magelang Military Academy Silitonga, Frangky; Nasution, M Nur; Cahayani, Kartika; Lubis, Arina Luthfini; Hifni, Muchammad; Ahsan, Ahmad Nur; Purify, Aura; Nurtjahyono, Nurtjahyono
JURNAL KEKER WISATA Vol. 4 No. 1 (2026): JANUARI 2026
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v4i1.479

Abstract

Assistance in the accreditation of scientific journals is a strategic step in improving the quality of academic publication governance, especially in the Defense Electrical Engineering Study Program at the Magelang Military Academy. Scientific journals play an important role as a medium for disseminating the research results of lecturers and cadets, as well as a means of strengthening the culture of research and scientific development in the field of defense technology. Therefore, efforts to assist journal accreditation are an urgent need so that journal management meets the national standards set by the Ministry of Education, Culture, Research, and Technology. The mentoring activities are focused on strengthening journal management based on Open Journal Systems (OJS), starting from structuring the editorial structure, preparing publication ethics policies, improving article templates, to optimizing the peer review process. In addition, the assistance also includes improving the quality of the article substance, publication consistency, completeness of metadata, and fulfilling the technical aspects of accreditation such as DOI, indexation, and citation. Through a participatory approach, the coaching team works intensively with journal managers to ensure that each stage of accreditation can be understood and implemented properly. The results of the mentoring activities showed a significant increase in journal managers' understanding of accreditation standards, improved quality of editorial governance, and the readiness of journals to participate in the national accreditation process. This assistance not only has an impact on the administrative aspect, but also encourages the professionalism of the management and the sustainability of the journal as an academic asset of the institution. With the realization of accredited journals, the Defense Electrical Engineering Study Program at the Magelang Military Academy is expected to be able to strengthen its academic reputation, support the tridharma of higher education, and contribute to the development of national defense science and technology.
ANALYSIS OF BUSINESS FAILURE OF NNS BATAM EDUTAINMENT PARK FROM AN EDUPRENEURSHIP PERSPECTIVE Lubis, Arina Luthfini; Supardi, Supardi; Wibowo, Andri; Fatimah, Zahara
FORUM PAEDAGOGIK Vol 16, No 2 (2025)
Publisher : Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24952/paedagogik.v16i2.18104

Abstract

The failure of edutainment ventures has become an important issue in the field of educational entrepreneurship (edupreneurship), particularly in Indonesia where empirical studies on local edutainment practices remain limited. This study aims to analyze the factors contributing to the failure of NNS Batam, a role-play-based edutainment park for children that operated from 2019 to 2024, using a qualitative case study approach. Data were collected from four categories of informants—former managers, former employees, visitors, and edupreneurship scholars—through semi-structured interviews, location observation, and digital documentation. Thematic analysis revealed that the failure was not solely caused by external disruptions such as the COVID-19 pandemic but also by internal weaknesses including poor business strategy, lack of meaningful integration of educational values, absence of continuous innovation, and inadequate evaluation mechanisms. A notable gap was found between the company’s educational vision and its operational practices. Expert informants emphasized that sustainable edupreneurship requires synergy between pedagogical value and financial strategy. This study contributes to a deeper understanding of edutainment business failures in emerging urban contexts and offers practical insights for edupreneurs seeking to design adaptive, value-driven, and resilient education-based ventures.
IMPLEMENTASI PEMANFAATAN SAMPAH KULIT KERANG DAN GONGGONG DI DESA KAMPUNG TUA BAKAU SERIP Silitonga, Frangky; Lubis, Arina Luthfini; Agung Arif Gunawan; Thania Nadhirah Amalina; Joshua Cesario Matulessy
PUAN INDONESIA Vol. 7 No. 2 (2026): Jurnal Puan Indonesia Vol 7 No 2 januari 2026
Publisher : ASOSIASI IDEBAHASA KEPRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37296/jpi.v7i2.454

Abstract

of the real efforts in supporting environmental management while improving community welfare. Through socialization and training activities facilitated by the Pandang Tak Jemu Tourism Awareness Group (Pokdarwis), the community was taught how to process shells and bark waste into handicraft products with selling value. This program includes the introduction of simple technology in the form of a shell-cutting machine, material processing techniques to become ready-to-use products, as well as digital-based marketing strategies through social media and village websites. The results of the training not only encourage community creativity in producing distinctive local products, but also open up new business opportunities based on the potential of previously wasted resources. Thus, the implementation of this program contributes to waste reduction, skill building, job creation, and supports the sustainable development of tourist villages in the Shire Mangrove. The success of this program shows that waste utilization can be optimized into creative economic innovations that have a positive impact on the environment, social, and economic of the local community.
Analisis Informasi, Referensi, Persepsi Dan Respons Kaum Muda Terhadap Manfaat Diet Keto Di Kota Batam Mishaly Humayrah; Eva Amalia; Miratia Afriani; Arina Luthfini Lubis
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.6570

Abstract

Diet keto diartikan sebagai pola makan asupan rendah karbohidrat tinggi dan rendah karbohidrat, serta protein dalam jumlah seimbang untuk mencapai ketosis. Pada awalnya diet ini diterapkan untuk menagani pasien epilepsi pada anak-anak dan dewasa, kemudian mulai diterapkan untuk penderita kardiovaskular, diabetes, obesitas, serta dikenal efektif dalam menurunkan berat badan. Penelitian ini bertujuan untuk menganalisis informasi, referensi, persepsi, dan respons kaum muda terhadap manfaat diet keto di Kota Batam. Metode yang digunakan adalah pendekatan kualitatif dengan sumber data yang diperoleh melalui observasi dan kuesioner. Hasil penelitian menujukan sebagian besar respons kaum muda memilik pandangan positif terhadap diet keto dan menyatakan setuju dengan indikator yang telah diberikan. Dari segi informasi dan referensi mengenai diet keto, kaum muda mudah mengakses dan memverifikasi kebenaran informasi mengenai diet keto melalui berbagai media, terutama media sosial. Dari segi persepsi dan respons sebagian besar responden memiliki ketertarikan yang tinggi untuk mengenai terhadap manfaat diet keto sebagian besar kaum muda memiliki pandangan yang positif dan memiliki ketertarikan yang tinggi untuk lebih mengenal dan mencoba menerapkan diet keto sebagai bagian dari gaya hidup sehat modern. Meskipun demikian, penerapan pola makan diet keto di kota Batam perlu disesuaikan dengan kebiasaan dan gaya kaum muda setempat, agar manfaatnya dapat dirasakan secara optimal tanpa menimbulkan risiko bagi kesehatan.
E-Learning Evaluation Based on Context, Input, Process, and Product (CIPP) John Friadi; Asro; Arina Luthfini Lubis; Dodi P. Yani; Suroto; Ansyar Bora; Alfiyandri
Jurnal Penelitian Pendidikan IPA Vol 10 No SpecialIssue (2024): Science Education, Ecotourism, Health Science
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v10iSpecialIssue.7383

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The development of internet-based information technology has had an impact on many aspects of human life, including education. Online learning is made possible by the learning paradigm in the industrial era 4.0. During the COVID-19 pandemic, many universities implemented online learning methods using E-Learning, in line with government recommendations to implement health protocols to break the chain of the COVID-19 virus, such as wearing masks, washing hands and maintaining distance. The Faculty of Engineering, Batam University has used e-learning for learning during the pandemic and continues after the pandemic, but its implementation has never been evaluated. The aim of this research is to assess the context, input, process and product (CIPP) of e-learning at the Faculty of Engineering, Batam University. This research uses a quantitative and qualitative approach (mixed research) by distributing questionnaires to lecturers and students of study programs within the Faculty of Engineering, Batam University. Based on research conducted by evaluating E-Learning from the context aspect, both lecturers and students gave very good responses so it needs to be maintained. Furthermore, from the input aspect it provides a very good response, therefore it needs to be maintained and improved. The response from lecturers for the process aspect is in the very good category, while the response from students is in the good category, so the process element needs to be improved. Assessment of the product aspect shows that E-Learning at the Faculty of Engineering, Batam University must be improved.
CULINARY SIMPLICITY & VISITOR LOYALTY AT WARUNG MAK YAH IN COASTAL AREA BATAM Lubis, Arina Luthfini; Cahayani, Kartika; Santika, Kamelia
JURNAL MANAJEMEN KULINER Vol. 5 No. 1 (2026): FEBRUARI 2026
Publisher : PUSLITABMAS - BATAM TOURISM POLYTECNIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmn.v5i1.482

Abstract

This study aims to analyze how culinary simplicity contributes to the formation of customer loyalty at Warung Mak Yah, located in the coastal area of Nongsa, Batam. The phenomenon of high visitation frequency at a modest breakfast stall with limited facilities and minimal menu variations serves as the primary background of this research. The study employs a qualitative approach using an exploratory case study method. Data were collected through direct observation, in-depth interviews with the owner and customers, and documentation, and were analyzed using thematic analysis to identify patterns and meanings emerging from customer experiences. The findings indicate that customer loyalty is formed through a combination of taste consistency, the emotional experience created by the coastal atmosphere, close social interaction, and perceived affordability. Taste consistency (28%) and coastal ambiance (27%) emerged as the dominant factors influencing repeat visits, while social interaction (18%) and affordable pricing (18%) functioned as supporting factors, and menu simplicity (9%) was perceived as an acceptable characteristic within the context of a simple breakfast stall. This study concludes that in small-scale local culinary businesses, customer loyalty is shaped more by authentic experiences and consistent quality than by product complexity or modern facilities. The findings contribute to the literature on consumer loyalty within local culinary contexts based on experiential and relational dimensions.
Strategi Kewirausahaan dalam Pembentukan Persepsi Nilai Layanan Sarapan Hotel Resort NWN Berbasis Ulasan Tamu Lubis, Arina Luthfini; Rahmadi
JURNAL MEKAR Vol. 5 No. 1 (2026): APRIL 2026
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v5i1.507

Abstract

Penelitian ini bertujuan untuk menganalisis persepsi nilai pelanggan terhadap layanan sarapan di hotel resort NWN berdasarkan ulasan tamu serta mengidentifikasi implikasi strategi kewirausahaan dalam meningkatkan kualitas layanan. Permasalahan utama yang diangkat adalah ketidaksesuaian antara harga yang relatif tinggi dengan kualitas makanan, variasi menu, dan pengalaman pelanggan yang dirasakan, yang diperparah oleh kondisi captive market akibat keterbatasan alternatif di sekitar lokasi hotel. Dalam konteks persaingan industri hospitality yang semakin ketat, kemampuan pelaku usaha dalam menciptakan nilai pelanggan menjadi faktor kunci dalam mempertahankan daya saing dan keberlanjutan bisnis. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan memanfaatkan data sekunder berupa ulasan tamu yang dianalisis menggunakan teknik thematic analysis untuk mengidentifikasi pola dan tema utama. Hasil penelitian menunjukkan bahwa persepsi nilai pelanggan cenderung negatif, yang dipengaruhi oleh faktor harga yang tidak transparan, kualitas makanan yang kurang memuaskan, serta keterbatasan variasi menu dan kurangnya perhatian terhadap kebutuhan khusus pelanggan, sementara kondisi captive market meningkatkan sensitivitas pelanggan terhadap ketidakseimbangan tersebut. Analisis berdasarkan kerangka SERVQUAL mengungkap bahwa dimensi tangibles, reliability, assurance, dan empathy menjadi titik lemah utama dalam layanan sarapan, sedangkan dimensi responsiveness tidak menjadi isu dominan dalam ulasan tamu. Kesimpulan penelitian menegaskan bahwa strategi kewirausahaan yang berorientasi pada inovasi layanan, transparansi harga, dan peningkatan pengalaman pelanggan sangat diperlukan untuk menciptakan keseimbangan antara harga dan nilai yang dirasakan, sehingga dapat meningkatkan kepuasan pelanggan serta memperkuat keberlanjutan bisnis hotel resort NWN dalam jangka panjang.
Penguatan Kompetensi Kewirausahaan Mahasiswa Melalui Pembelajaran Lapangan Pada Bisnis Akomodasi Danka Vacation Home Lubis, Arina Luthfini; Wardani, Yudha; Wibowo, Andri; Santika, Kamelia
Jurnal Pengabdian Masyarakat Aufa (JPMA) Vol. 8 No. 1 (2026): Vol 8 No. 1 April 2026
Publisher : Universitas Aufa Royhan Di Kota Padangsidipuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51933/jpma.v8i1.2648

Abstract

Kegiatan Pengabdian kepada Masyarakat (PKM) ini bertujuan untuk meningkatkan pemahaman dan kompetensi kewirausahaan mahasiswa melalui pendekatan pembelajaran berbasis pengalaman (experiential learning) yang dilaksanakan di Danka Vacation Home. Kegiatan melibatkan mahasiswa Program Studi Manajemen Divisi Kamar (Room Division Management) melalui rangkaian aktivitas yang terstruktur, meliputi touring fasilitas, sharing session bersama mitra, observasi lapangan, diskusi interaktif, serta penugasan pembuatan mini vlog sebagai bentuk refleksi dan luaran pembelajaran. Metode pelaksanaan dilakukan melalui tahapan koordinasi, perencanaan, pelaksanaan, hingga evaluasi untuk memastikan kegiatan berjalan efektif dan terarah. Hasil kegiatan menunjukkan adanya peningkatan pemahaman mahasiswa yang ditunjukkan melalui perbandingan hasil pre-test dan post-test, serta meningkatnya kemampuan mahasiswa dalam mengaitkan konsep teoritis dengan praktik nyata di lapangan. Selain itu, kegiatan ini juga memberikan manfaat bagi mitra dalam bentuk pertukaran pengetahuan, peningkatan eksposur usaha, serta umpan balik konstruktif yang dapat digunakan sebagai bahan evaluasi dan pengembangan layanan. Secara keseluruhan, pendekatan experiential learning terbukti efektif dalam menciptakan pembelajaran yang lebih kontekstual dan aplikatif, sekaligus memperkuat sinergi antara dunia akademik dan industri. Kegiatan ini memiliki potensi untuk dikembangkan dan direplikasi pada berbagai jenis usaha dan lokasi yang berbeda guna memberikan dampak yang lebih luas dalam pengembangan kompetensi kewirausahaan mahasiswa.
Analisis Kepuasan Pengguna Sistem SpoolTag pada Manajemen Informasi Pipe Spool Industri Fabrikasi Oil and Gas Munir, Abdul; Arribathi, Abdul Hamid; Lubis, Arina Luthfini
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 3 (2026): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i3.2098

Abstract

The oil and gas fabrication industry is characterized by a high level of complexity, requiring an information management system capable of supporting accurate, timely, and integrated pipe spool management. One of the tools used for this purpose is the spooltag system, which functions as a spool identification tool throughout the fabrication and installation processes. However, in practice, several issues are still encountered, including data inconsistencies, differences in standardization across projects, delays in locating spools, and the lack of an effective digital tracking system. This study aims to analyze user satisfaction with the pipe spool information management system and to identify existing problems as well as development needs related to the spooltag system in the oil and gas fabrication industry. This research employed a descriptive quantitative approach using a survey method through the distribution of online questionnaires based on a Likert scale to 20 respondents consisting of practitioners such as Piping Engineers, Fabrication Engineers, Construction Engineers, Material Controllers, Supervisors, and other related personnel. The data were analyzed descriptively using bar charts and respondent perception analysis, supported by the evaluation of open-ended responses. The findings reveal that the majority of respondents perceived the current spooltag system as beneficial for identifying spools in the field, facilitating material retrieval in laydown areas, supporting erection and installation activities, and improving coordination among departments. However, respondents also indicated that spooltag standardization still needs improvement, naming formats should be simplified and made more informative, and digital spool tracking systems as well as integration among drawing, fabrication, laydown, and installation processes are strongly required. Based on these findings, it can be concluded that the current spooltag system has provided significant benefits to project operations; however, further development toward a more standardized, digital, integrated, and user-friendly system is still necessary to enhance efficiency, accuracy, traceability, and productivity in oil and gas fabrication projects
Co-Authors ., Winny Abdul Hamid Arribathi Abdul Munir Adi Kurniawan Afriani, Miratia Agung Arif Gunawan Agustus, Fierman Sjafirial Ahsan, Ahmad Nur Akbar, Zulkifli Ali Alamsyah, Nanang Alfiyandri Ambiyar, Ambiyar Aminuddin, Fattachul Huda Andri Wibowo Andri Wibowo Andri Wibowo Andri Wibowo Andriyatno, Valensia Devinsa As Shiddiqi, Ridho Asman Abnur, Asman Asro Atmaja, Hari Sandi Basriadi , Ali Cahayani, Kartika Devega, Army Trilidia Dochi Ramadhani Dodi P. Yani Dwi Joko Siswanto Eva Amalia Eva Amalia Fahmi Rizal Fakhri, Nurul Falky, M. Faredz Fatimah, Zahara Febri Ana Parhusip Felinda, Viona Frangky Silitonga Friadi, John Gunawan, Agung Arif Hifni, Muchammad Ika Parma Dewi Indah Kusuma Dewi, Indah Kusuma Jefri Jefri Jeniffer , Jeniffer Jingga Lestari Jlinus, Nizwardi John Friadi Joko Prasetyo Joshua Cesario Matulessy Junita Junita Kamelia Santika Krismadinata Krismadinata Krismadinata Krismadinata, Krismadinata Kristin, Lia Larisang Lise Asnur Louis, Tiffany Evelyn M. Ansyar Bora Mabruroh, Siti Khoriatul Miratia Afriani Mishaly Humayrah Mohammad Nur Afriliandi Nasution Morysa, Jessyka Muhammad Haikal, Cahyo Nabila Syaharani Nasution, M Nur Naya Sabrina Nizwardi Jlinus Novi Hendri Adi Novianti, Jenni Nur Asikin Nurliza Nurtjahyono, Nurtjahyono Oktora Aji Pratama Parhusip, Febri Ana Pratama, Oktora Aji Pristiwasa, I Wayan Thariqy Kawakibi Purify, Aura Putri Sima Siallagan Putri, Silvia Pratama Aneke Rahmadi Refdilzon Yasra, Refdilzon Ridho As Shiddiqi Rini, Rosie Oktavia Puspita Rita Rita Sagala, Rahel Natasya Sahril, Muhammad Sanusi Sarah Octavianna Simbolon Sari Epami Sipahutar Seffany, Diana Silvia Pratama Aneke Putri Simeru, Arden Sitorus, Sri Wahyuningsih Suci Kintani Izzumi Setiawan Sukmamedian, Haufi Supardi Supardi Supardi . Supardi Supardi Suroto Susilawati Syafruddin Rais, Syafruddin Thania Nadhirah Amalina Unung Verawardina Unung Verawardina Unung Verawardina, Unung Wahdi, Yera Wahda Wahyudi Ilham Wakhinuddin Wakhinuddin Wakhinuddin Wakhinuddin, Wakhinuddin Wardhani, Galih Setya Wibowo, Agung Edy Wijaya, Hana Wulanda, Olivia Diva Yera Wahda Wahdi Yudha Wardani Yunesman, Yunesman Zahara Fatimah Zahara Fatimah Zahara Fatimah Zaharafatimah