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Optimization modeling for strengthening the quality of educational institution services : POP-SDM method Yochanan, Elisha; Hardhienata, Soewarto; Suhardi, Eka
Educenter : Jurnal Ilmiah Pendidikan Vol. 2 No. 3 (2023): Educenter : Jurnal Ilmiah Pendidikan
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/educenter.v2i3.941

Abstract

The quality of service in higher education institutions is very important because it can affect student satisfaction, learning outcomes, and the reputation of the institution. Therefore, higher education institutions must continuously strive to improve the quality of the services they provide. This research aims to build an empirical model of service quality for educational institutions by looking for variables that influence strengthening service quality based on data and information from sources. This research uses qualitative methods through an interview and observation process with study program staff at the Indonesian Defense University Education Institute in Bogor, West Java, Indonesia. In this research, it was found that the dominant variables that influence the quality of teaching staff services are (1) organizational climate, (2) training effectiveness, (3) job satisfaction, (4) professionalism, (5) empowerment of educators, (6) motivational work, and (7) professional commitment. Therefore, improving the quality of educational institutions is important and must be a main concern for institutions.
STRATEGI PENINGKATAN KINERJA PEGAWAI MELALUI PENGUATAN KOMUNIKASI INTERPERSONAL, IKLIM ORGANISASI, DAN MOTIVASI KERJA Aqila, Fahira Nur; Hardhienata, Soewarto; Yusnita, Nancy; Junanto, Try
JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Vol 11, No 1 (2025): Vol 11, No. 1 (2025)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34203/jimfe.v11i1.10868

Abstract

ABSTRAKTujuan dari penelitian ini adalah untuk menguji pengaruh langsung dari penguatan komunikasi interpersonal dan iklim organisasi terhadap kinerja pegawai serta menguji pengaruh intervening dari motivasi kerja terhadap kinerja pegawai. Populasi penelitian terdiri dari seluruh ASN organisasi dengan nilai Sistem Akuntabilitas Kinerja Instansi Pemerintahan (SAKIP) BB sebanyak 309 orang. Jumlah populasi ditentukan menggunakan rumus Slovin sehingga diperoleh 173 sampel penelitian. Data diuji menggunakan path analysis (analisis jalur). Hasil penelitian menunjukkan bahwa komunikasi interpersonal dan iklim organisasi baik secara langsung maupun tidak langsung mempengaruhi kinerja pegawai. Dengan demikian, hasil penelitian ini mengindikasikan bahwa intervensi pada komunikasi interpersonal dan iklim organisasi memberikan efek ganda, yaitu dampak langsung terhadap kinerja sekaligus efek intervening melalui peningkatan motivasi kerja. Rekomendasi implementasinya meliputi tiga aspek utama, yaitu melalui pengembangan kompetensi, pemantauan lingkungan organisasi, dan mekanisme motivasi berbasis performa. ABSTRACTThe purpose of this study was to examine the direct effect of strengthening interpersonal communication and organizational climate on employee performance and to examine the intervening effect of work motivation on employee performance. The study population consisted of all ASN organizations with a Government Agency Performance Accountability System (SAKIP) BB value of 309 people. The population size was determined using the Slovin formula to obtain 173 research samples. The data were tested using path analysis. The results showed that interpersonal communication and organizational climate both directly and indirectly affect employee performance. Thus, the results of this study indicate that interventions on interpersonal communication and organizational climate have a dual effect, namely a direct impact on performance as well as an intervening effect through increased work motivation. The implementation recommendations include three main aspects, namely through competency development, monitoring the organizational environment, and performance-based motivation mechanisms.
PENGUATAN KEPEMIMPINAN TRANSFORMASIONAL, BUDAYA ORGANISASI, KREATIVITAS GURU DALAM UPAYA MENINGKATKAN KEINOVATIFAN GURU Fauzi, Ahmad; Hardhienata, Soewarto; Irdiyansyah, Iyan
ELSE (Elementary School Education Journal) : Jurnal Pendidikan dan Pembelajaran Sekolah Dasar Vol 8 No 2 (2024): AGUSTUS
Publisher : UNIVERSITAS MUHAMMADIYAH SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/else.v8i2.22618

Abstract

This research aims to find strategies and ways to increase the innovativeness of state madrasah tsanawiyah teachers through strengthening transformational leadership, organizational culture and teacher creativity. The research uses the path analysis method and SITOREM analysis with a quantitative approach. The research population was 178 people and the sample was calculated using the Slovin formula as 123 state Tsanawiyah madrasah school teachers. The statistical tests involved in this research include preliminary tests, hypothesis testing with path analysis, correlation tests and coefficient of determination tests. For indicator analysis, use SITOREM analysis. The research results show that there is a direct positive influence: (1) transformational leadership on teacher innovativeness (βy1=0.262); (2) organizational culture on teacher innovativeness (βy2=0.225); (3) teacher creativity towards teacher innovativeness (βy3=0.441); (4) transformational leadership on teacher creativity (βx13=0.534); (5) organizational culture on teacher creativity (βx23=0.399); (6) There is an indirect positive influence of transformational leadership on teacher innovativeness through teacher creativity, Zcount value (6.187); (7) positive indirect organizational culture on teacher innovativeness through teacher creativity, Zcount value (6.814). This research concludes that strengthening transformational leadership, organizational culture and teacher creativity can increase teacher innovativeness, especially in Madrasah Tsanawiyah Negeri Bogor Regency.
Modeling and Optimization to Increase Lecturers' Work Commitment Wisman Jaya, Herdi; Hardhienata, Soewarto; Suhardi, Eka
Enrichment: Journal of Multidisciplinary Research and Development Vol. 2 No. 6 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v2i6.145

Abstract

This study aims to find strategies and ways to increase lecturers' work commitment by examining other variables that have a positive and dominant effect on lecturers' work commitment. These variables are self-efficacy, teamwork, compensation, and achievement motivation either directly or indirectly with the variable work commitment of Pamulang University lecturers. The population of this study were 2024 lecturers from 17 study programs from the total lecturers of Pamulang University, South Tangerang in the 2019/2020 academic year based on PDDikti Region IV West Java and Banten data. The sampling technique used proportional sandom sampling with the Cochran Formula with a sample of 267. The results of the study found that 1) there is a direct influence of self-efficacy on lecturer work commitment; 2) There is a direct influence between teamwork on lecturer work commitment; 3) There is a direct influence between compensation on lecturer work commitment; 4) There is a direct influence between achievement motivation on lecturer work commitment; 5) There is a direct influence between self-efficacy on achievement motivation; 6) There is a direct influence between teamwork on achievement motivation; 7) There is a direct influence between compensation on achievement motivation; 8) There is an indirect effect between self-efficacy through achievement motivation on lecturer work commitment; 9) There is an indirect effect between teamwork through achievement motivation on lecturer work commitment; and 10) There is an indirect effect of compensation through achievement motivation on lecturer work commitment. SITOREM results show that there are 14 indicators from 5 variables that need to be improved and 10 indicators from 5 variables that are maintained and developed. This study concludes that strengthening self-efficacy, teamwork, compensation and achievement motivation can increase lecturers' work commitment.
Service Quality Improvement Strategies Through Strengthening Organizational Culture, Transformational Leadership, Self-Efficacy, and Work Engagement Zubaidah, Siti; Hardhienata, Soewarto; Sunaryo, Widodo
Enrichment: Journal of Multidisciplinary Research and Development Vol. 2 No. 6 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v2i6.146

Abstract

This study aims to analyze the improvement of service quality through strengthening organizational culture, transformational leadership, self-efficacy, and work engagement. The types of data in this study are quantitative data and qualitative data. Research data collection was carried out using a questionnaire to respondents. In this study, the data analysis stage begins with descriptive variable analysis, prerequisite test analysis, and continued with path analysis. The results showed that 1) there is a significant direct positive effect of organizational culture (X1) on service quality (Y), 2) there is a significant direct positive effect of transformational leadership (X2) on service quality (Y), 3) there is a significant direct positive effect of self-efficacy (X3) on service quality (Y), 4) there is a significant positive direct effect of organizational culture (X1) on work engagement (X4), 5) there is a significant positive direct effect of transformational leadership (X2) on work engagement (X4), 6) there is a significant positive direct effect of self-efficacy (X3) on work engagement (X4), 7) there is a significant positive direct effect of work engagement (X4) on service quality (Y), 8) there is a significant positive indirect effect of organizational culture (X1) on service quality (Y) through work engagement (X4), 9) there is a significant indirect positive effect of transformational leadership (X2) on service quality (Y) through work engagement (X4), 10) there is a significant indirect positive effect of self-efficacy (X3) on service quality (Y) through work engagement (X4).
Strengthening Organizational Culture, Personality, Trust and Work Motivation in an Effort to Improve Teacher Performance Nasution, Winda Suci Lestari; Hardhienata, Soewarto; Retnowati, Rita
Journal of Social Research Vol. 3 No. 4 (2024): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to improve the performance of public junior high school teachers in Purwakarta Regency by strengthening organizational culture, personality, trust, and work motivation. The research used Path Analysis and SITOREM Analysis to analyze the data. The study involved 1,831 teachers across 78 schools in 17 sub-districts. Results showed that organizational culture, personality, confidence, motivation, trust, and motivation significantly influenced teacher performance. The indicators that were maintained or developed were conscientiousness, agreeableness, emotional stability, support from superiors, teaching planning and preparation, application of teaching methods and strategies, use of learning media, and behavior in managing classes. The study also identified indicators that needed immediate improvement. The findings will be used as recommendations for teachers, principals, school supervisors, and related education offices.
Strategi Meningkatkan Engagement Pegawai Melalui Penguatan Kepemimpinan Transformasional dan Efektivitas Reward Sisdiyanto, Mochamad Sidik; Setyaningsih, Sri; Hardhienata, Soewarto
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i3.15340

Abstract

Ditengah post pandemi Covid-19, tantangan dunia pendidikan terus berkembang. Selain menghadapi kemajuan teknologi, guru juga mengalami beragam perubahan proses pembelajaran dan kurikulum pembelajaran. Sehingga, diperlukan engagement seorang guru agar dapat menjadikan kegiatan pembelajaran efektif. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis strategi dan cara meningkatkan engagement pegawai melalui penguatan kepemimpinan transformasional dan efektivitas reward di madrasah aliyah. Metode penelitian kualitatif digunakan oleh peneliti dengan teknik pengumpulan data wawancara mendalam, studi literatur dan dokumentasi. Kegiatan penelitian ini bekerjasama dengan sepuluh guru madrasah aliyah swasta, lima guru madrasah aliyah negeri, tiga kepala madrasah aliyah swasta dan dua kepala madrasah aliyah negeri. Hasil penelitian ini menunjukkan bahwa kepala madrasah berupaya untuk menumbuhkan engagement guru melalui kepemimpinan transformasional dengan cara keteladanan, memotivasi guru, mendorong kreativitas bawahan dan mengembangan hubungan harmonis atasan-bawahan serta lingkungan kerja yang lebih humanis. Kondisi ini ditunjukkan melalui perspektif kepala madrasah. Penelitian ini menyimpulkan bahwa menumbuhkan engagement guru madrasah tidaklah mudah. Sehingga dibutuhkan penguatan kepemimpinan transformasional dan efektivitas reward untuk mendorong engagement guru.
Modeling and Optimization of Increasing Teacher Innovativeness Based on Local Wisdom and Technological Literacy Ponijan; Wulandari, Dian; Hardhienata, Soewarto
Jurnal Penelitian Pendidikan IPA Vol 11 No 5 (2025): May
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i5.11406

Abstract

Improving teacher innovation is a strategic effort to enhance the quality of education in Indonesia. This study aims to examine the factors influencing teacher innovation through a combination of exploratory and quantitative approaches. Five key variables were identified: organizational climate, spirit of cooperation, work motivation, transformational leadership, and digital technology literacy. A total of 180 foundation permanent teachers (GTY) from 20 private high schools in Bekasi Regency participated by completing questionnaires. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) and the Scientific Identification Theory for Operational Research in Education Management (SITOREM) method. The PLS-SEM results indicate a strong model fit with an R² of 0.767, predictive relevance (Q²) values above 0, Normed Fit Index (NFI) of 0.866, SRMR of 0.061, and better predictive accuracy than linear regression models. SITOREM analysis prioritized strategic improvements in teacher innovation, focusing on enhancing task responsibility, resource support, digital literacy, instructional media development, and scientific output. The findings contribute to targeted strategies for fostering teacher innovation and optimizing educational outcomes.
Enhancing Organizational Citizenship Behavior Through Job Satisfaction Mediation: The Role of Spiritual Beliefs, Cooperation, and organizational Justice Lestari, Iis; Hardhienata, Soewarto; Sunaryo, Widodo
Tafkir: Interdisciplinary Journal of Islamic Education Vol. 6 No. 2 (2025): Integrative Islamic Education
Publisher : Pascasarjana Universitas KH. Abdul Chalim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/tijie.v6i2.1915

Abstract

The role of Organizational Citizenship Behavior (OCB) is increasingly pivotal in enhancing the performance and effectiveness of educational institutions, yet there remains a gap in understanding how cultural values rooted in local wisdom influence OCB. This research explores the effects of spiritual beliefs, cooperative behavior, and perceptions of organizational justice on OCB, with job satisfaction positioned as a mediating factor. A mixed-method design was utilized, combining quantitative survey data and qualitative interview findings involving educators in West Java. Analytical techniques included structural equation modeling for the quantitative data and thematic analysis for the qualitative responses. The study reveals that job satisfaction plays a crucial mediating role, particularly amplifying the influence of organizational justice, which was found to be the most dominant factor impacting OCB. These outcomes highlight the importance of nurturing a work culture that emphasizes fairness, collective harmony, and internalized values to foster higher levels of job satisfaction and discretionary behavior. The findings offer practical recommendations for educational organizations to implement policies that support psychological well-being, shared values, and organizational transparency in order to optimize positive employee contributions.
Meningkatkan Kepribadian, Kepemimpinan Melayani, Budaya Organisasi, dan Kualitas Layanan untuk Membangun Citra Organisasi Hermawan, Andi; Hardhienata, Soewarto; Setyaningsih, Sri
Publikasi Pendidikan Vol 15, No 3 (2025)
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/publikan.v15i3.76835

Abstract

Citra merupakan salah satu aset penting bagi organisasi yang selayaknya harus terus menerus dibangun dan dipelihara. Citra yang baik, bukan hanya untuk menarik konsumen dalam memilih produk atau jasa, melainkan juga dapat memperbaiki sikap kepuasan pelanggan terhadap organisasi. Berdasarkan riset pendahuluan, diketahui bahwa Citra Persekolahan PGRI di Kabupaten Bogor relatif belum optimal. Oleh karena itu diperlukan penelitian guna mendapat informasi variabel-variabel terkait dengan peningkatan Kualitas Layanan. Tujuan penelitian ini adalah untuk menemukan strategi dan cara peningkatan citra organisasi dengan cara melakukan penelitian pengaruh antara variabel kepribadian, kepemimpinan melayani, budaya organisasi dan kualitas layanan. Penelitian ini menggunakan metode analisis jalur (path analysis) untuk mengetahui pengaruh antar variabel yang diteliti dan metode SITOREM untuk analisis indikator guna memperoleh solusi optimal dalam upaya peningkatan citra organisasi
Co-Authors Abdul Aziz, Aceng Abdul Wahid Zaini Ade Sobandi, Ade Adhinugraha, R. Bukit Adhinugraha Agus Salim Dasuki Alamsyah, Mashudi Andi Chairunnas Andi Hermawan andi hermawan Andi Hermawan Andiana, Anisa Anindita Dyah Sekarpuri Aqila, Fahira Nur Aripin, Moch Astuti, Natalia Tri Atep Yulia Nugraha Azkhar Azkhar Benny Rachman Bibin Rubini Dede Muharamsyah Dedi Usmayadi Dian Wulandari Dian Wulandari Edowai, Yefri Eka Suhardi Elisha Yochanan Elyza Martiarini Erie Hermawan Atmawidjaja Ersam Mahendrawan Erwin Novriyanto Fauzi Ahmad Muda Fitri Anjaswuri Four Meiyanti Gita Kencanawaty, Gita Griet Helena Laihad Gugun Gunadi Handayani Handayani Hartono, Rudi Hayatullisma, Gina Herfina Herfina Heriyanto Heriyanto Hidayat, Nandang Ibrahim, Iman Iis Lestari, Iis Ika Yanti Sholihah Ikhsan Ikhsan Ikhwan Hadianto Munajat Ira Miranti Irma Fitriyanti Irman Hermadi Iyan Irdiyansyah Junanto, Try Koro, Bagas Koswara, Dudung Linawati Linawati Lisa Chandrasari Desianti M Entang M. Fathor Rozi Maskanah Maskanah Maskanah Medria Kusuma Dewi Mohammad Mukhayadi Muhammad, Nurlaila Muharam, Hari Nandang Hidayat Nandang Hidayat Nandang Hidayat Nasution, Winda Suci Lestari Negara, Teguh Puja Nelfuad, Nelfuad Noor Sjahid Novriyanto, Erwin Nugraha, Atep Yulia Nugraha, Mohammad Lutfi Nurdin Budiyanto Nuroto Nuroto Oding Sunardi Ponijan Ponijan Ponijan Prihastuti Harsani R. Siti Pupu Fauziah Raden Enen Rosa Manggung Rahmat Darsono Rais Hidayat RAIS HIDAYAT, RAIS Ramdan Jaya Riani Tustia Dewi Rindu Rahayu Agustin Rita Retnowati Rita Retnowati Saripudin, Deni Septiani, Fauziah Setyaningsih, Sri Setyo Edy Susanto Setyo Pranowo, Agus Sisdiyanto, Mochamad Sidik Siti Zubaidah Sri Setyaningsih Sri Setyaningsih Sri Setyaningsih Sri Setyaningsih Sri Setyaningsih Sri Setyaningsih, Sri Setyaningsih Sufiatul Maryana Sugiartowo Sugiartowo Suhendra Suhendra Suhendra Suhendra Sunardi, Oding Sunaryo, Widodo Sutisna, Didi Syairi Anwar Syarif Maulana Taufiq Ismail, Yosa Teguh Pribadi Tiarma Ika Yuliana Tiarma Ika Yuliana, Tiarma Ika Triningsih Triningsih Tristan Kusumawati Alexandra Uli Rohana Siregar Vera Sri Wahyuni Widodo Sunaryo Widodo Sunaryo Widodo Sunaryo Widodo Sunaryo Widodo Sunaryo Wisman Jaya, Herdi Wulandari , Dian Yayan Hadiyat Yochanan, Elisha Yosa Taufiq Ismail Yudhie Suchyadi yusnita, nancy YUYUN ELIZABETH PATRAS, YUYUN ELIZABETH