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Determinants of Customer Engagement and Its Implications on Marketing Performance at National Private Commercial Banks in Jabodetabek Yusuf, M. Syafrudin; Limakrisna, Nandan; Muharam, Hari
UTSAHA: Journal of Entrepreneurship Vol. 1 Issue 4 (2022)
Publisher : jfpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56943/joe.v1i4.190

Abstract

This research was conducted to determine the effect of CRM capabilities, corporate image and pricing strategy on customer engagement and their impact on the marketing performance of national private commercial banks in DKI Jakarta simultaneously. This study aims to analyse the factors that influence the marketing performance of national private commercial banks in Jabodetabek. The type of research used in this research is causality research that wants to explain cause and effect relationships between research variables. The method used in this research is descriptive and verification. The unit of analysis in this research is the organization, called national private commercial bank in Jabodetabek, and the unit of observation is the Branch Manager or Relationship Manager who is involved in marketing activities for bank products and services, and is responsible for bank's marketing performance. The result of this research found that CRM capabilities, corporate image, pricing strategies and customer engagement is proven to have a positive and significant influence on marketing performance and customer engagement at National Private Commercial Bank in Jakarta and Jabodetabek.
INCREASING THE BUSINESS PERFORMANCE OF FOOD PROCESSING MSMES IN CIREBON BY CREATING COMPETITIVE ADVANTAGES THROUGH ENTREPRENEURSHIP ORIENTATION, DYNAMIC CAPABILITIES, AND MARKET ORIENTATION Agus, Agus; Limakrisna, Nandan; Muharram, Hari
UTSAHA: Journal of Entrepreneurship Vol. 2 Issue 4 (2023)
Publisher : jfpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56943/joe.v2i4.437

Abstract

MSMEs have contributed to accelerating economic growth and creating jobs. However, a number of problems still hinder the growth of their business performance. The improvement of business performance requires a competitive advantage that stems from a strong entrepreneurial and market orientation as well as the high dynamic capabilities of the actors in MSMEs. Therefore, this research aims to analyze the influence of these factors on competitive advantage and their impact on improving MSME business performance. A survey of 336 samples and a quantitative approach were conducted to prove the research hypothesis through structural equation modeling. The novelty of this research is the analysis of the determinants of competitive advantage, especially entrepreneurial orientation, dynamic capabilities, and market orientation, and their impact on business performance, as well as the mediating role of competitive advantage on the influences of entrepreneurial orientation, dynamic capabilities, and market orientation, respectively, on business performance. The study concluded that improving MSME business performance can be done by creating competitive advantage and dynamic capabilities in MSME actors. The creation of competitive advantage requires a strong entrepreneurial orientation and market orientation, as well as high dynamic capabilities by MSME actors. This study presents both theoretical and practical implications and research limitations.
THE MODEL OF INTELLECTUAL CAPITAL AND EMPLOYEES PERFORMANCE Rakhmat Kabul, Eka; Ganda Wijaya, Harry; Limakrisna, Nandan
Dinasti International Journal of Management Science Vol. 3 No. 2 (2021): Dinasti International Journal of Management Science (November - December 2021)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v3i2.1022

Abstract

This research focused on higher of job rejection result and low of coordination among unit in problem solving of all the projects which is tend to decline of employees performance. The main issues discussed in this reseach is factors influence it, namely human procurement ,development and intellectual capital.The research aims to analyze, describe and test the impact of human procurement, development on intellectual capital and its implication on employees performance at PT. Dirgantara Indonesia. The research used was descriptive and explanatory survey method, so the research attempts to collect, present, analyze, and test hypotheses, to make a consclusions were used Structural Equation Model (SEM) approach. The design of study is a survey reseach, the unit analysis selected were core knowledge worker with a sample size of 303 from 1245 employees, based on Slovin’s formula. The results indicated that human procurement, development have a simultaneously positive and significant effect on intellectual capital, and human procurement, development are either partialy or simultaneously have a positive and significant effect on employees performance level throught intellectual capital. The findings are:(1) human procurement indicates low contribution on either intellectual capital or employees performance, the highest score of human procurement dimension is selection and the lowest is recruitment dimension. 2) human development indicates low contribution on either intellectual capital or employees performance, the highest score of human development dimension is education and the lowest is training dimension (3) intellectual capital indicates moderate scores on employees performance level, the highest score of intellectual capital dimension is social capital and the lowest is structure capital dimension. (4) the highest score size of employees performance dimension based on employees perception is goal and the lowest is motive dimension.
EFFECT OF HALAL LABELS, BRANDS, AND PRICES ON OVER THE COUNTER DRUGS PURCHASE DECISION IN WEST JAVA PROVINCE DURING COVID-19 Ismail, Muhammad Iqbal; Sova, Maya; Limakrisna, Nandan
Dinasti International Journal of Management Science Vol. 3 No. 3 (2022): Dinasti International Journal of Management Science (January - February 2022)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v3i3.1038

Abstract

This study aims to determine whether the halal label, brand, and price variables affect consumers' decision to purchase over-the-counter drugs in the province of West Java during the covid-19 pandemic. The research sample amounted to 200 people. Sampling used a survey method with a data collection tool in the form of a questionnaire through a google form, measured using a Likert scale. The questionnaire was tested using validity and reliability tests. From the results of research with descriptive analysis, regression analysis prerequisite test, multiple linear regression test, and hypothesis testing using the SPSS version 25 program, it is known that there is a significant influence of independent variables halal label, brand, and price on the dependent variable purchasing decisions of over-the-counter drugs in West Java province during the covid-19 pandemic.
MODEL OF CUSTOMER SATISFACTION FOR IMPROVING CUSTOMER LOYALTY Tjahjadi, Dicky; Nandan Limakrisna
Dinasti International Journal of Management Science Vol. 3 No. 4 (2022): Dinasti International Journal of Management Science (March - April 2022)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v3i4.1134

Abstract

This study aims to determine the influence of service quality, product quality, corporate image on customer satisfaction and customer loyalty. The population in this study were 341 customers of Corporate Banking Division in Bank CIMB Niaga with a sample of 100 customers. Sampling was carried out using the slovin formula. Analysis method used path analysis. The results showed that the product quality, service quality and corporate image partially has significant influence on customer satisfaction. Product quality, service quality, and corporate image simultaneously has significant influence on customer satisfaction. For product quality, service quality, corporate image and customer satisfaction partially has significant influence on customer loyalty. Product quality, service quality, corporate image and customer satisfaction simultaneously has significant influence on customer loyalty. Customer satisfaction did not mediate effectively the influence of service quality, product quality, and corporate image on customer loyalty
THE EFFECT OF HUMAN RELATION, LOCUS OF CONTROL AND ORGANIZATIONAL CULTURE ON OCB WITH CONSUMER SATISFACTION AS INTERVENING VARIABLES (STUDY CASE AAT PT SUKA FAJAR, VETERAN PADANG) Suriyana, Nofsri; Nandan Limakrisna; Andri Wijaya, Ronni
Dinasti International Journal of Digital Business Management Vol. 2 No. 1 (2020): Dinasti International Journal of Digital Business Management (December 2020 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijdbm.v2i1.639

Abstract

The purpose of this study is to determine the influence of Human Relations, Locus Of Control, and Organizational Culture on OCB with Customer Satisfaction. The method of collecting data analysis uses a questionnaire, with a sample of 50 respondents. The data analysis method used is multiple linear regression. The result shows that Human Relations has positive and significant effect on customer satisfaction, with significant level of (0.014 <0.05). Locus of Control has significant effect on customer satisfaction, with significant level (0.038 <0.05). Organizational culture has significant effect on customer satisfaction, with significant level (0.016> 0.05). Human Relationship has significant effect on Ocb, with significant level (0.047 <0.05). Finally, the writer suggests that the company PT Suka Fajar Company increase the way of service for customer satisfaction or improve the way products sold to consumers, or increase competition in sales so that consumers feel satisfied with the company. Furthermore, enhance the way of marketing in a way that attracts customers to the company.
THE STUDY OF ORGANIZATION CULTURE AND LEADERSHIP: IMPROVING PERFORMANCE Rakhmat Kabul, Eka; Mulyana, Mulyana; Limakrisna, Nandan
Dinasti International Journal of Digital Business Management Vol. 2 No. 6 (2021): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijdbm.v2i6.1003

Abstract

This researches aims to analyze and prove the influence of of leadership, organizational culture, competence and teacher work motivation on teacher performance. The research method used in this research is descriptive survey method and explanatory survey with sample size of 225 respondents, and data analysis method used is SEM (Structural Equation Modeling). Based on the results of the research, then obtained the findings as follows Leadership, organizational culture, teacher competence, and work motivation simultanously have a positive and significant effect on teacher performance. Work motivation have dominant affects on teacher performance.
Pengaruh Disiplin dan Budaya Organisasi Terhadap Kinerja Karyawan PT. HASAKONA BINACIPTA Darma Nugraha, Agwi; Sumantri, Suryana; Limakrisna, Nandan
Jurnal Pendidikan dan Kebudayaan Nusantara Vol. 2 No. 2 (2024): Jurnal Pendidikan dan Kebudayaan Nusantara (April-juni 2024)
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpkn.v2i2.1035

Abstract

PT. Hasakona Binacipta Merupakan Perusahaan Swasta Yang Mendedikasikan Sebagai Pembangun Sumber Daya Manusia Yang Mutakhir Disamping Dalam Mencari Keuntungan. Banyak Produk-Produk PT. Hasakona Binacipta Yang Digunakan oleh Beberapa Perusahaan Ternama Dan Dunia Membuat Sumber Daya Manusia Didalam Harus Mampu Bersain Secara Global Dan Memenang Pertarungan. Namun Pada Sisi Lai PT. Hasakona Binacipta Juga Dihadapkan Oleh Beberapa Kendala, Seperti Target-Target Dalam Perusahaan Belum Tercapai Dan Angka Keterlambatan Yang Besar. Tujuan Penelitian Ini Adalah Untuk Mengetahu Dan Menganalisis: (1) Disiplin (2) Budaya Organisasi (3) Kinerja Karyawan (4) Pengaruh Disiplin Dan Budaya Organisasi Terhadap Kinerja Karyawan. Metode Penelitian Yang Dilakukan Menggunakan Analisis Jalur (Path Analysis), Uji Validitas Dan Uji Reliabilitas. Berdasarkan Hasil Penelitian Didapat Bahwa Ada Factor Lain Yang Membuat Target-Target Dalam Perusahaan Belum Tercapai Dan Angka Keterlambatan Yang Besar, Yaitu Ada Diluar Variabel Yang Diteliti. Maka PT. Hasakona Binacipta Harus mencari variabel lain dan meningkatkan agar Kinerja Karyawan meningkat.
Pengaruh Disiplin dan Budaya Organisasi Terhadap Kinerja Karyawan di PT. XYZ Darma Nugraha, Agwi; Sumantri, Suryana; Limakrisna, Nandan
Jurnal Komunikasi dan Ilmu Sosial Vol. 2 No. 1 (2024): Jurnal Komunikasi dan Ilmu Sosial (Januari-Maret 2024)
Publisher : Dinasti Research & Yayasan Dharma Indonesia Tercinta (DINASTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jkis.v2i1.991

Abstract

Agwidarma      Nugraha, 2019. Pengaruh Disiplin dan budaya Organisasi Terhadap Kinerja Karyawan Di PT. XYZ, Magister Manajemen Sumber Daya Manusia Pada Program Pascasarjana Universitas Winaya Mukti, Dibawah Bimbingan Prof (Em). Dr. H. Suryana Sumantri, Msie. Selaku Pembimbing 1 Dan Prof. Dr. H. Nandan Limakrisna, Ir., Mm. Selaku Pembimbing 2. PT. XYZ Merupakan Perusahaan Swasta Yang Mendedikasikan Sebagai Pembangun Sumber Daya Manusia Yang Mutakhir Disamping Dalam Mencari Keuntungan. Banyak Produk-Produk PT. XYZ Yang Digunakan Oleh Beberapa Perusahaan Ternama Dan Dunia Membuat Sumber Daya Manusia Didalam Harus Mampu Bersain Secara Global Dan Memenang Pertarungan. Namun Pada Sisi Lai PT. Hasakona Juga Dihadapkan Oleh Beberapa Kendala, Seperti Target-Target Dalam Perusahaan Belum Tercapai Dan Angka Keterlambatan Yang Besar. Tujuan Penelitian Ini Adalah Untuk Mengetahu Dan Menganalisis: (1) Disiplin (2) Budaya Oraganisasi (3) Kinerja Karyawan (4) Pengaruh Disiplin Dan Budaya Organisasi Terhadap Kinerja Karyawan. Metode Penelitian Yang Dilakukan Menggunakan Analisis Jalur (Path Analysis), Uji Validitas Dan Uji Reliabilitas. Berdasarkan Hasil Penelitian Didapat Bahwa Ada Factor Lain Yang Membuat Target-Target Dalam Perusahaan Belum Tercapai Dan Angka Keterlambatan Yang Besar, Yaitu Ada Diluar Variabel Yang Diteliti. Maka PT. XYZ Harus Mencari Variabel Lain Dan Meningkatkan Agar Kinerja Karyawan Meningkat.
Model of Customer Loyalty in the Electric Word of Mouth, Celebrity Endorser and Payment System with Trust as Mediation Variable Hasibuan, Ahmad Nurdin; Limakrisna, Nandan; Moeins, Anoesyirwan
Siber International Journal of Digital Business (SIJDB) Vol. 1 No. 2 (2023): (SIJDB) Siber International Journal of Digital Business (October - December 202
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v1i2.28

Abstract

Technological advances have significantly changed the way consumers interact with digital. Electronic word of mouth communication, facilitated through social media platforms and online review sites, has become a powerful tool for consumers to share their opinions and experiences. This digital era is also in business making the most of electronic communication, namely word of mouth (eWOM) and celebrity endorsers to attract and retain customers. Also, with the growing popularity of various payment systems, understanding their impact on customer loyalty is critical. This study aims to investigate the relationship between eWOM, celebrity endorsers, payment systems, trust, and customer loyalty. Trust will be examined as a mediating variable that can help explain the process by which eWOM, celebrity endorsements and payment systems influence customer loyalty. This study aims to investigate the relationship between eWOM, celebrity endorsements, payment systems, trust, and customer loyalty. Specifically, this study will explore whether trust mediates the effects of eWOM, celebrity endorsements, and payment systems on customer loyalty in the context of digital markets. The literature review will investigate existing research on customer loyalty, eWOM, celebrity endorsements, payment systems, and trust. It will highlight relevant theory and empirical findings related to these variables and identify potential gaps that this study seeks to address. The theory used in this study is the Technology Acceptance Model (TAM) theory which was developed by Fred Davis in 1986 to explain the acceptance and adoption of information technology by individuals. This model focuses on user behavior in accepting or rejecting new technology, especially in the context of information systems and computer technology. Theory of Planned Behavior (Theory of Planned Behavior/TPB) is a social psychological theory used to explain and predict human behavior. This theory was developed by Martin Fishbein and Icek Ajzen in 1980 as an extension of the Theory of Reasoned Action (TRA). Intention-Based Behavior Theory (Theory of Reasoned Action/TRA) is a social psychological theory developed by Martin Fishbein and Icek Ajzen in 1967. TRA aims to explain and predict human behavior based on consumer behavioral intentions.
Co-Authors AGUS AGUS Agus Mulyana Agus Setyo Pranowo Ahidin, Udin Ahmad Nurdin Hasibuan Aldina Shiratina Alfatiyah, Rini Andri Wijaya, Ronni Andriasan Sudarso Anoesyirwan Moeins April Gunawan Malau Apriz Aryo Cokrowitianto Astrin Kusumawardani Azwar Haekal, Azwar Brenhard Mangatur Tampubolon Cahyono, Yoyok Darma Nugraha, Agwi Derma Watty Sihombing Dwi Septi Haryani Eddy Jusuf Elvie Maria Fadlan, Ahmad Fauzan Fitri Angraeni, Annisa Fitri, Hasmaynelis Fitria Fitria Ganda Wijaya, Harry Gunawan M, April Hadion Wijoyo Hamid Halin Hanan, Sufrin Handayani, Estiningsih Tri Hasmaynelis Fitri Herdesviana , Dean Herni Suryani Hilman Abdurrahman Himmatul Miftah Horas V. Purba, Jan Humairoh, Humairoh Hutomo, Arry Ilham Sentosa Inayati Nasrudin Indriyati, Citra Irsyaddin, Muhammad Millah Ismail, Muhammad Iqbal Jan Horas V Purba, Jan Horas V John Lee Kean Yew Junaidi Junaidi Jusdijachlan, Jusdijachlan Khaerul Fahmi Komar Priatna, Deden Kurniawaty, Erlita Lenggogeni, Lenggogeni Lestari, Widianti Lili Suryati Lucky Radi Rinandiyana Lucy Warsindah Lusiana Lusiana Makbul, Yogi Maya Sova Moeins, Anoesyirwan Mohamad Arfiman yosep Mondra Neldi Muhamad Apep Mustofa Muharam, Hari Muharram, Hari Mulyana Mulyana Mulyatini, Nurdiana Nazifah Husainah Nia Kusuma Wardhani Nunung Ayu Sofiati (Efi) Nurbaiti, Dewi Nurmin Arianto, Nurmin Nuryadi, Syafaat Paksi, Faris Eka Peni Cahyati, Peni Pertiwi, R. Dewi Purba, Damoyanto Rachmawati, Mila Rahayu, Suharni Rahmaida, Elga Rakhmat Kabul, Eka Ramadhan, Muhammad Asrul Ramdani Bayu Putra Ridwan, S. Rosna Yuherlina Siahaan Rudi Laksono Sari, Laynita Sarjon Defit Septiano, Renil Setiawan S, Boyke Setiawan Soeratin, Boyke Setiawan, Audita Sibarani, Mauritz Siburian, Saidal Simanjuntak, M. Marihot Siti Herni Rochana Soeratin, Boyke Setiawan Sofiana, Noor Arida Subagiyo Ali Mardo Sudrajati Ratnaningtyas Sudrajati Ratnaningtyas Sukirman Sulaiman, Anwar Sunendar, Ade Suriyana, Nofsri Suryana Sumantri Suryanti Suryanti Syafrudin Yusuf, M. Theresia Marditama Tjahjadi, Dicky Tondo, Anthon Trihandayani, Estiningsih Trisnawati, Nana Undang Juju Usman , Bahtiar Utama, Andyan Pradipta Vicky Brama Kumbara Wahidah, Nur Rachmah Wardana, Wikrama Waseso Segoro Waseso Segoro Widi Winarso, Widi Widya Kusumah, Wida Winna Roswinna Yanto Ramli Yasinda Quaianvira Batangtaris Yogi Makbul Yoyo Sudaryo Yulasmi Yulasmi, Yulasmi Yulianingsih Yulianingsih Yulianingsih Yulius, Yudi Yusuf, M. Syafrudin