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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK MBR (Management and Business Review) Jurnal Ilmu Manajemen (JIMMU) Warta Penelitian Perhubungan Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Aviasi : Jurnal Ilmiah Kedirgantaraan Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat International Journal of Social Service and Research Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Jurnal Transportasi, Logistik, dan Aviasi (JTLA) Jurnal Multidisiplin Madani (MUDIMA) Jurnal Manajemen Bisnis Transportasi dan Logistik Formosa Journal of Multidisciplinary Research (FJMR) Ranah Research : Journal of Multidisciplinary Research and Development Mutiara: Multidiciplinary Scientifict Journal Jurnal Penelitian Pendidikan Indonesia Warta Penelitian Perhubungan Journal of Management

Aswanti Setyawati

Institut Transportasi Dan Logistik Trisakti

Author-ID : 3479048

Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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THE IMPLEMENTATION OF BLUE OCEAN STRATEGY TO CREATE A MARKET NICHE Hanifah Hanifah; Aswanti Setyawati; Reni Dian Octaviani
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 2, No 2 (2015): JULI
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v2i2.118

Business competition among companies has led to major changes. Thus, companies must be responsive to the business strategy implemented [by competitors] and create business opportunities that can generate profits. One way is to implement Blue Ocean Strategy that allows businesses to create a niche market to get out of the red ocean competition so that competition becomes irrelevant. This study is aimed at analyzing the condition of a company implementing the Blue Ocean strategy represented by PT Kintetsu World Express in the period of 2012-2013. By using the descriptive method and the theories in strategic management, it is clearly visible how the implementation of Blue Ocean Strategy by PT Kintetsu World Express Indonesia can make the company win the competition and becomes the “Market Leader”. Making the Internal Process Company (IPF - BOS) in order to optimize the implementation of Blue Ocean Strategy, making the value of the company and the products to be better in the consumer’s perspective.

Kompetensi TKBM Dalam Mewujudkan Pelayanan Bongkar Muat yang Lebih Efisien dan Efektif di Pelabuhan Cirebon Simon Gultom; Sarinah Sihombing; Irwan Chairuddin; David Pandapotan Sirait; Yosi Pahala; Aswanti Setyawati; Primadi Candra Susanto
ABDI MOESTOPO: Jurnal Pengabdian Pada Masyarakat Vol 5, No 1 (2022): Januari 2022
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

TKBM atau pekerja yang bekerja di lingkungan pelabuhan sangat memerlukan pelatihan dan pemahaman tentang pentingnya keselamatan dan keamanan guna mendukung kelancaran kegiatan serta peningkatan keselamatan para pekerja di Pelabuh. Port Basic Safety and Security Training atau PBSST perlu dilaksanakan secara berkelanjutan. Oleh karena itu dosen ITL Trisakti terdorong untuk melaksanakan PkM dalam bentuk pelatihan kompetensi kepada TKBM. Tujuan dari PkM ini adalah agar TKBM yang ada dipelabuhan Cirebon dapat meningkatkan keselamatan dan keamanan dalam bekerja secara efektif dan efisien. Metode yang digunakan dalam PkM ini adalah kegiatan penyuluhan dengan materi : 1). Manajemen Produktivitas TKBM, 2). Motivasi Kerja, 3). Sistem Manajemen K3 di Pelabuhan, 4). Mood Manage dalam Bekerja, dan 5). Manajemen Konflik. Konsepnya adalah dengan meningkatnya pengetahuan PBSST pada TKBM akan meningkatkan kelancaran operasional dan meningkatkan produktifitas bongkar muat. Dari hasil PkM ini didapat peningkatan pengetahuan TKBM yang siqnificant sesudah diadakan pelatihan dibanding sebelum pelatihan dengan melakukan uji beda indipendent sample t test. Dan dari hasil diskusi dengan pihak Manajemen Pelabuhan menunjukkan bahwa perlunya peningkatan kompetensi TKBM secara terus menerus melalui sosialisasi dan pelatihan yang akan berdampak pada peningkatan kinerja pelayanan pelabuhan.

Passenger satisfaction and decision of repurchasing on rail transportation services Venny Arianti; Yosi Pahala; Aswanti Setyawati; Prasadja Ricardianto
MBR (Management and Business Review) Vol 5 No 2 (2021): Desember
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/mbr.v5i2.5928

The purpose of the study was to determine and analyze the effect of train rates, comfort and timeliness on passenger satisfaction and the impact of repurchase decision of train transportation services for the Jenggala Train on the Sidoarjo-Mojokerto route, at East Java, Indonesia. The main problem, there are complaints about unsatisfactory service, inaccuracy of departure and arrival time at the station aim. Also, the passenger capacity provided is large, but the volume transport is still minimal and there is no data on passengers who make repeat purchases. The sample are 100 Jenggala train crossing service Sidoarjo-Mojokerto passengers. Method of data analyze used path analysis. The result showed that the changes of rate amount, experience of passenger comfort, and timeliness of train travel had major impact on the decision of repurchase. As a theorithical and practical implication, the improvement of service user facilities at the station and on the train is very important needed to create comfort for users of transportation services train, because the comfort variable has a significant effect dominant in influencing purchasing decisions.

The Performance of Aviation Security Personnel Services at Sentani Airport Muhammad Fauzi; Aswanti Setyawati; Jermanto Setia Kurniawan
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 2 (2021): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Some of the efforts that can be made to improve aviation security performance are by implementing security screening and airport security programme. The study was conducted at Sentani Airport in 2019 using quantitative methods, with the number of research samples taken in total saturation of 50 personnel at Sentani Airport. Data collected through instruments in the form of statement sheets with ordinal scale models that have been tested, linear regression, partial or simultaneous. The research is using path analysis technique. Based on the results of the study show that security screening has a direct effect on flight aviation security of 2.224 and there is a direct influence of airport security programme on Aviation Security Performance of 4.186 and there is a significant positive effect of security screening on airport security programme is 5.491 and based on the results of the study shows that Security screening indirectly has an effect of 1320,879 on Aviation Security Performance through mediation of Airport Security Programme.

Evaluation of the Implementation of Traffic on the Road in the School Safe Zone (ZoSS) in Depok Aswanti Setyawati; Mustika Sari; Sonya Sidjabat
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 1 (2021): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

The implementation of the School Safe Zone (ZoSS) provision program in the Depok City area for early childhood education, basic education and education that has not been implemented optimally is in accordance with the objectives of implementing the ZoSS program. The purpose of this research is to increase traffic awareness in the area to school, where many parents, teachers and children do not care about good driving and care for the safety of themselves and others. The problem in this study is the lack of public awareness of how to get to the school area safely. The research method uses descriptive qualitative data collection methods by interviewing children who go to school in Depok and secondary data from journals. The results showed that the application of ZoSS in the city of Depok has been implemented with priority in 7 elementary schools (SD) with traffic signs and officers optimally.

E-Service Quality dan Repurchase Intention pada Travel Agent Online di Wilayah DKI Jakarta Sandriana Marina; Aswanti Setiawati; Nurun Ala Salehati
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 6, No 2 (2020): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

This research aims to identify the impact of e-service quality on repurchase intention of on-line travel agencies, especially in DKI Jakarta. On-line travel agency is a travel website (e-commerce) providing various services related to tourism, such as: on-line transportation and hotel bookings and entertainment. On-line travel agency also serves as an alternative option in addition to the conventional ones. This research employed quantitative approach. The data was gathered by distributing on-line questionnaire to 96 online travel agencies users as the samples. The data was then analyzed by using simple linear regression through SPSS 23. The result shows that e-service quality is in good category while repurchase intention is in very good category. The correlational value between e-service quality and repurchase intention is in the strong category and the percentage that shows e-service quality affects significantly positive to repurchase intention of 62,1% while 37,9% as the other variables not examined in this research.

ANALYSIS OF INTEGRATED BUS TERMINAL SERVICES IN PULO GEBANG IN INCREASING CUSTOMER SATISFACTION Aswanti Setyawati; Muhammad Nur Huda; Suripno Suripno; Hendy Tannady
Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Vol. 1 No. 1 (2021): Volume 1, Issue 1, May 2021. Journal of Economics, Management, Entrepreneur, an
Publisher : ABNUS Publisher

This study aims to analyze the service level of the Pulo Gebang Integrated bus terminal in increasing customer satisfaction. Based on the analysis and discussion, the results of the gap analysis between customer perceptions and expectations of 22 service attributes are all negative (-) with a range of -0.15 to -1 , 49. This indicates that the quality of service is still far from customer expectations, the attributes of interest after analyzing with the Importance Performance Analysis, the priority for improvement is obtained as well as in an effort to improve the quality of customer service at the Pulo Gebang Integrated bus terminal, after analyzing the approach with the Quality Function Deployment method, seven order of priority improvement.

EFFECT OF SERVICE QUALITY AND FACILITIES ON COMMUTERLINE TRAIN USER SATISFACTION: A CASE OF INDONESIA Aswanti Setyawati; Husni Hasan
Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Vol. 1 No. 2 (2021): Volume 1, Issue 2, November 2021. Journal of Economics, Management, Entrepreneu
Publisher : ABNUS Publisher

The effect of service quality and facilities on user satisfaction of JABODETABEK Commuter Line Train. The purpose of this study was to see how the influence of service quality and facilities on user satisfaction of Jabodetabek commuter line trains. The method used in this research is quantitative research which is descriptive and verification in nature. Data collection techniques using questionnaires, observation and literature study. While the data analysis method used in this research is validity test, reliability test, path analysis, t test and F test using SPSS.23.0. The sampling technique used was non-probability sampling, purposive sampling type. The number of users sampled is a population of 336,045 passengers with a 5% MOE at a 95% confidence level based on the Isaac & Michael formula is S = 348 samples. According to analysis carried out it can be concluded quality of service effect amounted to 38.00% on user satisfaction Commuter Line, influential facilities for 40.30% of the Commuter Line user satisfaction and jointly quality of service and facility has an influence of 78.30% on Commuter Line Train user satisfaction. Based on the results of this study, the steps that need to be taken by the management of PT. KAI is to make efforts to further improve the quality of Commuter Line Train user satisfaction through improving the quality of service (Service Quality) and facilities (Facility / infrastructure).

KAJIAN PENGAWASAN APRON OLEH APRON MOVEMENT CONTROL (AMC) DALAM MENINGKATKAN KEDISIPLINAN DI APRON PT ANGKASA PURA I (PERSERO) BANDAR UDARA ADI SOEMARMO SURAKARTA TAHUN 2019 Aswanti Setyawati; Fransiskus Kresna Aristiyanto
Jurnal Transportasi, Logistik, dan Aviasi Vol. 1 No. 1 (2021): Jurnal Transportasi, Logistik, dan Aviasi (JTLA)
Publisher : Abnus Publisher

Adapun permasalahan dalam penelitian ini adalah bagaimana pengawasan Standart Operatinal Procedure oleh petugas unit AMC di Bandar Udara Adi Soemarmo Surakarta , bagaimana pelanggaran yang dilakukan pada sisi udara (airside) di Bandar Udara Adi Soemarmo Surakarta (data tahun 2019), bagaimana peran kerja unit AMC dalam menaikan tingkat kedisiplinan di apron Bandar Udara Adi Soemarmo Surakarta. Tujuan penelitian ini adalah untuk mengetahui pengawasan Standart Operational Procedure oleh petugas unit AMC di Bandar Udara Adi Soemarmo Surakarta untuk mengetahui pelanggaran yang dilakukan pada sisi udara (airside) di Bandar Udara Adi Soemarmo Surakarta, untuk mengetahui Peran kerja unit AMC dalam menaikan tingkat kedisiplinan di apron Bandar Udara Adi Soemarmo Surakarta. Metode penelitian yang digunakan ialah metode deskriptif dengan pendekatan kualitatif menggunakan analisis fishbone diagram, dalam teknik pengumpulan data menggunakan wawancara, observasi serta penyebaran kuisioner dan memanfaatkan data dokumen serta riset kepustakaan. Dari hasil analisis dan pembahasan menghasilkan perlu nya koordinasi antar stakeholders dalam menjalankan Standart Operational Procedure (SOP) pada pelayanan pemakaian garbarata, terdapat total 44 pelanggaran dari berbagai macam bentuk pelanggaran di area sisi udara (airside), aspek terendah pada peran kerja unit AMC dalam menaikan tingkat kedisiplinan yaitu manpower, manchines, dan dua subvariabel motivation.

STANDAR KINERJA OPERASIONAL TERMINAL MUSTIKA ALAM LESTARI DI PELABUHAN TANJUNG PRIOK Husni Hasan; I Made Indriani Darmiasih; Aswanti Setyawati
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 1 (2017): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i1.866

The aim of the research is to be able to assess the activities undertaken by terminal operators because of the expected operational performance standard.. The problem of the research is that the operators or employees do not meet the expected standards of performance that have been set at Mustika Alam Lestari Terminal (MAL). This research used Developmental descriptive method. From the result of the study, there are four indicators that have not reached the standard of performance. First, waiting time (idle time) with standard 1 hour waiting time in 2016 which reached about 1.35 hours in which the results exceeds the standard set and declared by MALwhich is not good. Second, it is about ET: BT (Effective Time: Birthing Time) with a standard of 75% though in 2016 Mustika Alam Lestari reached about 73%. Third, the standard of 24 boxes Box/Crane/Hour of Mustika Alam Lestari in 2016 only reached an average of 19.63 boxes. The last is for delivery of containers with the standard set about 45 minutes but Mustika Alam Lestari terminal in 2016 reached 56.17 minutes for delivering the container. The sanctions or solutions made by the port authority as a regulator is to identify the performance of employees or operators that have not reached the expected standard and PT. Mustika Alam Lestari must provide an assessment or evaluation for improving employees performance.

Co-Authors Adeputra, Damas Kusuma Affiat, Muhammad Riza Agus Triono Agusinta, Lira Ahmad, Irdham Aisyah Rahmawati Akbar, Bayurezha Akhmad Eko Handoko Akira, Honny Fiva Andini, Dinda Ayu Anggara, Dian Christopher Anggia Rettrisunz Pim Panjaitan Arief, Muchlis Imanullah Arifiani, Librita Asep Ali Thabah Azam, Fadil Beny Jackson Maliota Budi Karyono, Aris Cecep Pahrudin Cecep Pahrudin, Cecep Darmawan Apriyadi, Darmawan Darwisman, Samuel David A. Lasse Denny Najoan Diah Ayu Wulandari Diah Ayu Wulandari, Diah Ayu Dian Artanti Arubusman, Dian Artanti Dudi Firmansyah Esterlinus Edwin Lermatan Euis Saribanon, Euis Fransiskus Kresna Aristiyanto Guntur Angkoso Hadijah Hadijah Handayani, Susanty hanifah hanifah Hanifah Hanifah Hartono Hartono Hendy Tannady Honny Fiva Akira Huda, Muhammad Nur Huda, Syahrul Husni Hasan Husni Hasan I Made Indriani Darmiasih I Nyoman Adi Putra Imam Sonny, Imam Indrawan, Rully Irwan Chairuddin Jafar Shaddiq Assegaf Jermanto Setia Kurniawan Jerry Indrayanto Baka Kasno Kasno Lira Agusinta Lis Lesmini M. Thamrin Masjraul Hidayat Mohammad Alfian Muhamad Fajar Nugraha Muhammad Fauzi Muhammad Nur Huda Muhammad Thamrin Muldiansyah, M. Iqbal Mustika Sari Najoan, Denny Nita Rosmala Dewi Nofrisel Nofrisel Nofrisel, Nofrisel Nugraha, Muhamad Fajar Nugroho, Raihan Nasywa Nuruly, Shaqina Nurun Ala Salehati Octaviani, Reni Dian Prasadja Ricardianto Prasadja Ricardianto, Prasadja Prasetiawan, Saptana Tri Pribadi, Sulistya Primadi Candra Susanto Ramadhan, Firhand Aulia Reni Octaviani, Reni Rini Setiawati Rini Setiawati Rohana Sitanggang Rohyana, Mochamad Furqon Sakti, Reza Fauzi Jaya Sandriana Marina Saputra, Datep Purwa Saputro, Soemino Eko Saragih, Tiarmin Sarinah Sarinah Sarinah Sihombing Siahaan, Jusuf Roni Sidjabat, Sonya Simanjuntak, Yosef Ricky Simon Gultom Sirait, David Pandapotan Siregar, Chorry Imelda Sitanggang, Rohana Siti Maemunah Siti Nurhayati Soekirman, Atong Subagio, Mochammad Subandi Subandi Sugiawiharja, Egi Sugiyanto Sugiyanto Sulistyaningsih, Erny Suripno Suripno Suryobuwono, Abdullah Ade Susanty Handayani Syafaat, Buce Akhmad Syahridhan, Sayed Titi Apriyanto Tri Prasetiawan, Saptana Venny Arianti Widodo, Rintis Eko Yana - Tatiana Yana Tatiana, Yana Yosi Pahala Yosi Pahala Yosi Pahala Yosi Pahala, Yosi Yuliantini Yuliantini Zaenal Abidin Zainal, Munawaroh

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