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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK MBR (Management and Business Review) Jurnal Ilmu Manajemen (JIMMU) Warta Penelitian Perhubungan Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Aviasi : Jurnal Ilmiah Kedirgantaraan Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat International Journal of Social Service and Research Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Jurnal Transportasi, Logistik, dan Aviasi (JTLA) Jurnal Multidisiplin Madani (MUDIMA) Jurnal Manajemen Bisnis Transportasi dan Logistik Formosa Journal of Multidisciplinary Research (FJMR) Jurnal Ilmu Multidisplin Ranah Research : Journal of Multidisciplinary Research and Development Mutiara: Multidiciplinary Scientifict Journal Jurnal Penelitian Pendidikan Indonesia Warta Penelitian Perhubungan Journal of Management
Aswanti Setyawati
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Analysis of Service Quality and Occupational Health and Safety Through Customer Satisfaction with the Smooth Operation Akbar, Bayurezha; Thamrin, M.; Setyawati, Aswanti
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6002

Abstract

Bunkering, as a vital logistics activity, carries high risks such as delays, fuel contamination, and safety incidents that can affect shipping schedules, operational costs, and company reputation. Implementing occupational safety and health (OSH) standards (personal protective equipment, equipment inspections, safe zones, emergency procedures) and international guidelines (ISM Code, SOLAS, ISGOTT, IGF, SIMOP) is necessary to ensure crew safety and build trust among service users. Timely, responsive, safe, and well-documented bunkering services enhance customer satisfaction, which acts as a mediating variable in fostering harmonious cooperation and operational efficiency. The research findings are expected to contribute to improving bunkering service management, customer satisfaction, and operational efficiency of vessels at international ports. Field observations indicate that delays, fuel quality issues, or OSH procedure violations can lead to delays, additional costs, and reputational damage. This study emphasizes the importance of consistent OSH implementation, crew competency enhancement, and optimized coordination among stakeholders to ensure safe, timely, and efficient bunkering services, thereby supporting sustainable vessel operational efficiency. This research employs a quantitative method, SEM-PLS, with 57 respondents. The results indicate that customer satisfaction mediates the relationships between service quality and occupational safety and health, thereby influencing the smooth operation of ships
Analysis Assessment, Training and Counseling on Employee Performance is Mediated by Job Satisfaction at Cargo Companies Primadi Candra Susanto; Aswanti Setyawati; Cecep Pahrudin; Sugiyanto Sugiyanto; Esterlinus Edwin Lermatan; Euis Saribanon; Sarinah Sihombing
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3699

Abstract

This study aims to analyze the effects of assessment, training, mentoring, and counseling on employee performance, with job satisfaction as a mediating variable, in sea cargo expedition companies in Jakarta. A descriptive quantitative approach was used, with data collected through a Likert-scale questionnaire (1–5) from 88 respondents selected using a census technique. Data analysis was conducted using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method via SmartPLS version 4.1.0.0. The results show that assessment and training have a positive and significant effect on job satisfaction, while mentoring and counseling have no significant effect. Assessment also has a direct and significant effect on employee performance, whereas training, mentoring, and counseling do not. Job satisfaction is found to significantly mediate the relationship between assessment and employee performance. These findings highlight the importance of effective assessment practices in enhancing job satisfaction and employee performance, while suggesting the need to improve the implementation of training, mentoring, and counseling programs.   Keywords: Employee Performance, Job Satisfaction, Assessment, Training, Counseling
Determinasi Kinerja Karyawan dan Keterikatan Karyawan pada Perusahaan Kargo Domestik: Studi Tinjauan Pustaka Primadi Candra Susanto; Olfebri; Aswanti Setyawati; Rohana Sitanggang; Cecep Pahrudin; Yuliantini; Aang Gunawan
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 1 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Desember 2025 - Januari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i1.6750

Abstract

Penelitian ini bertujuan untuk menganalisis Determinasi Kinerja Karyawan dan Keterikatan Karyawan: Analisis Motivasi, Kompensasi, Disiplin dan Mentoring pada Perusahaan Kargo Domestik. Metode yang digunakan yaitu deskriptif-kualitatif, pendekatan yang digunakan yaitu literature review, penelitian ini menyintesis temuan dari berbagai artikel akademik terindeks internasional yang relevan. Data dikumpulkan dari artikel-artikel terindeks internasional bereputasi melalui basis data seperti Scopus, Web of Science, Emerald, Springer, dan Google Scholar. Literatur yang dipilih dianalisis menggunakan teknik reduksi, penyajian data dalam bentuk matriks, serta sintesis komparatif untuk menemukan pola, kesamaan, dan perbedaan antar penelitian. Hasil penelitian menunjukkan bahwa Motivasi, Kompensasi, Disiplin dan Mentoring berpengaruh terhadap Kinerja Karyawan, baik secara langsung atau tidak langsung melalui Keterikatan Karyawan pada Perusahaan Kargo Domestik.
Analysis of Organizational Commitment, Training, and Compensation on Job Satisfaction in Career Mediation at Sea Freight Forwarding Companies Setyawati, Aswanti; Sitanggang, Rohana; Agusinta, Lira; Susanto, Primadi Candra; Lermatan, Esterlinus Edwin
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i2.5780

Abstract

This study aims to analyze the effect of Organizational Commitment, Training, and Compensation on Job Satisfaction mediated by Career Path in Sea Freight Forwarding Companies. The method used is descriptive-qualitative, with a literature review approach. This study synthesizes findings from various relevant internationally indexed academic articles. Data were collected from reputable internationally indexed articles obtained through databases such as Scopus, Web of Science, Emerald, Springer, and Google Scholar. The selected literature was analyzed using reduction techniques, data presentation in matrix form, and comparative synthesis to find patterns, similarities, and differences between studies. The results of the study indicate that Organizational Commitment, Training, and Compensation affect Job Satisfaction, either directly or indirectly through career paths. The contribution of this research is that it provides significant theoretical and practical contributions in the field of human resource management, particularly in the shipping and logistics sector. The novelty of this research lies in integrating a career path mediation model in analyzing the relationship between organizational commitment, training, and compensation on job satisfaction in the specific context of sea freight forwarding companies in Indonesia, which has not been widely studied in academic literature.
Employee Performance Through Employee Engagement in Cargo Companies Setyawati, Aswanti; Pahrudin, Cecep; Agusinta, Lira; Sitanggang, Rohana; Susanto, Primadi Candra
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3400

Abstract

This study aims to examine the influence of self-efficacy and discipline on employee performance, both directly and indirectly through employee engagement as a mediating variable, in cargo companies located in DKI Jakarta. A quantitative descriptive approach was applied, using purposive sampling with a total of 337 respondents. Data were analyzed using SmartPLS. The results show that both self-efficacy and discipline have a positive and significant impact on employee engagement and employee performance. Employee engagement also has a positive and significant effect on employee performance. Furthermore, self-efficacy positively influences employee performance through employee engagement, whereas discipline does not show a significant indirect effect through engagement. These findings offer practical implications for human resource management in the cargo sector to enhance employee performance by fostering self-efficacy and engagement. This study is limited to a specific geographical area and time frame, suggesting the need for broader future research.   Keywords: Employee Performance, Employee Engagement, Self-Efficacy, Discipline
Pengembangan Jangka Pendek dalam Meningkatkan Pelayanan Jasa Pelabuhan Cirebon Abdurohman, Abdurohman; Raga, Paulus; Setyawati, Aswanti; Ichwan, Gema Akbar
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 13 No. 1 (2026): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v13i1.1385

Abstract

Permasalahan utama pada Pelabuhan Cirebon adalah masih kurangnya alat-alat yang sesuai dengan kebutuhan kapal. Kurangnya kepedulian masyarakat dan fokus pemerintah terhadap pengembangan Pelabuhan Cirebon serta masih kurangnya pelayanan terhadap sisi operasional.  Tujuan penelitian ini untuk mengetahui proyeksi permintaan jasa kepelabuhanan dan cara pengembangan pelabuhan Cirebon untuk jangka  pendek agar dapat memenuhi kebutuhan jasa kepelabuhan dan produksi angkutan laut. Metode penelitian menggunakan  analisis fishbone, untuk menentukan penyebab terjadinya defect dan waste dengan diagram  sebab-akibat dan analisis SWOT. Beberapa temuan kesimpulan penelitian ini adalah, model pengembangan yang diusulkan untuk pelabuhan Cirebon yaitu mengembangkan pelabuhan dengan tipe yang lebih modern. Pada analisis kuadran SWOT didapatkan pelabuhan Cirebon ada pada posisi kuadran III, perlu dilakukan strategi baru untuk upaya  pengembangan pelabuhan agar lebih efisien dan bisa menampung kapal yang relatif banyak dibandingkan dengan sebelumnya. Sedangkan temuan kuncinya adalah melalui strategi pengembangan jangka pendek sangat diperlukan untuk mengatasi pelabuhan Cirebon.
Mitigating the Gridlock: A Hybrid VISSIM-Based Evaluation of Traffic Engineering and Demand Management Strategies for Urban Superblocks Kuntara, Adie; Suryobuwono, Abdullah Ade; Indrawan, Rully; Olfebri; Setyawati, Aswanti
Jurnal Ilmu Multidisiplin Vol. 4 No. 6 (2026): Jurnal Ilmu Multidisplin (Februari - Maret 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i6.1715

Abstract

Urban superblocks integrating mixed-use developments generate substantial traffic volumes that threaten to overwhelm existing arterial networks in rapidly urbanizing cities. This study evaluates the operational traffic impacts of the Pakuwon superblock development in Bekasi, Indonesia, using PTV VISSIM microsimulation calibrated against Indonesian Road Capacity Guidelines (PKJI 2023). The research employs a hybrid methodology combining traffic engineering interventions with transportation demand management (TDM) strategies following the Avoid-Shift-Improve (ASI) framework. Baseline simulations reveal catastrophic network failure without mitigation, with volume-to-capacity (V/C) ratios reaching 1.81 and Level of Service (LOS) F on critical arterial segments. The study tested four alternative scenarios, with Alternative 3 (flyover construction combined with comprehensive TDM measures achieving 10% private vehicle reduction) demonstrating optimal performance. Post-mitigation simulations show V/C ratios reduced to 0.69 (average 47% improvement), speeds increased by 36%, and LOS improved to C-D across all segments. Findings demonstrate that integrating physical infrastructure improvements with binding demand management policies is essential for sustainable urban development in congested Asian cities. The research contributes a replicable methodological framework for traffic impact assessment that transcends conventional geometric-only approaches.
Co-Authors Aang Gunawan Abdurohman, Abdurohman Adeputra, Damas Kusuma Affiat, Muhammad Riza Agus Triono Agusinta, Lira Ahmad, Irdham Aisyah Rahmawati Akbar, Bayurezha Akhmad Eko Handoko Akira, Honny Fiva Andini, Dinda Ayu Anggara, Dian Christopher Anggia Rettrisunz Pim Panjaitan Arief, Muchlis Imanullah Arifiani, Librita Asep Ali Thabah Azam, Fadil Beny Jackson Maliota Budi Karyono, Aris Cecep Pahrudin Cecep Pahrudin Cecep Pahrudin, Cecep Darmawan Apriyadi, Darmawan Darwisman, Samuel David A. Lasse Denny Najoan Diah Ayu Wulandari Diah Ayu Wulandari, Diah Ayu Dian Artanti Arubusman, Dian Artanti Dudi Firmansyah Esterlinus Edwin Lermatan Euis Saribanon, Euis Fransiskus Kresna Aristiyanto Guntur Angkoso Hadijah Hadijah Handayani, Susanty Hanifah Hanifah hanifah hanifah Hartono Hartono Hendy Tannady Honny Fiva Akira Huda, Muhammad Nur Huda, Syahrul Husni Hasan Husni Hasan I Made Indriani Darmiasih I Nyoman Adi Putra Ichwan, Gema Akbar Imam Sonny, Imam Indrawan, Rully Irwan Chairuddin Jafar Shaddiq Assegaf Jermanto Setia Kurniawan Jerry Indrayanto Baka Kasno Kasno Kuntara, Adie Lermatan, Esterlinus Edwin Lira Agusinta Lis Lesmini M. Thamrin Masjraul Hidayat Mohammad Alfian Muhamad Fajar Nugraha Muhammad Fauzi Muhammad Nur Huda Muhammad Thamrin Muldiansyah, M. Iqbal Mustika Sari Najoan, Denny Nita Rosmala Dewi Nofrisel Nofrisel Nofrisel, Nofrisel Nugraha, Muhamad Fajar Nugroho, Raihan Nasywa Nuruly, Shaqina Nurun Ala Salehati Octaviani, Reni Dian Olfebri Olfebri Prasadja Ricardianto Prasadja Ricardianto, Prasadja Prasetiawan, Saptana Tri Pribadi, Sulistya Primadi Candra Susanto Raga, Paulus Ramadhan, Firhand Aulia Reni Octaviani, Reni Rini Setiawati Rini Setiawati Rohana Sitanggang Rohyana, Mochamad Furqon Sakti, Reza Fauzi Jaya Sandriana Marina Saputra, Datep Purwa Saputro, Soemino Eko Saragih, Tiarmin Sarinah Sarinah Sarinah Sihombing Siahaan, Jusuf Roni Sidjabat, Sonya Simanjuntak, Yosef Ricky Simon Gultom Siregar, Chorry Imelda Sitanggang, Rohana Sitanggang, Rohana Siti Maemunah Siti Nurhayati Soekirman, Atong Subagio, Mochammad Subandi Subandi Sugiawiharja, Egi Sugiyanto Sugiyanto Sulistyaningsih, Erny Suripno Suripno Suryobuwono, Abdullah Ade Susanty Handayani Syafaat, Buce Akhmad Syahridhan, Sayed Titi Apriyanto Tri Prasetiawan, Saptana Venny Arianti Widodo, Rintis Eko Yana - Tatiana Yana Tatiana, Yana Yosi Pahala Yosi Pahala Yosi Pahala Yosi Pahala, Yosi Yuliantini Yuliantini Zaenal Abidin Zainal, Munawaroh