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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK MBR (Management and Business Review) Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Ilmu Manajemen (JIMMU) Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Aviasi : Jurnal Ilmiah Kedirgantaraan Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat International Journal of Social Service and Research Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Jurnal Transportasi, Logistik, dan Aviasi (JTLA) International Journal of Management Science and Information Technology (IJMSIT) Jurnal Multidisiplin Madani (MUDIMA) Jurnal Manajemen Bisnis Transportasi dan Logistik Formosa Journal of Multidisciplinary Research (FJMR) Jurnal Ilmu Multidisplin Ranah Research : Journal of Multidisciplinary Research and Development Mutiara: Multidiciplinary Scientifict Journal Jurnal Penelitian Pendidikan Indonesia Jurnal Siber Multi Disiplin Jurnal Pengabdian Masyarakat dan Penelitian Terapan Warta Penelitian Perhubungan Journal of Management
Aswanti Setyawati
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Analysis Assessment, Training and Counseling on Employee Performance is Mediated by Job Satisfaction at Cargo Companies Primadi Candra Susanto; Aswanti Setyawati; Cecep Pahrudin; Sugiyanto Sugiyanto; Esterlinus Edwin Lermatan; Euis Saribanon; Sarinah Sihombing
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3699

Abstract

This study aims to analyze the effects of assessment, training, mentoring, and counseling on employee performance, with job satisfaction as a mediating variable, in sea cargo expedition companies in Jakarta. A descriptive quantitative approach was used, with data collected through a Likert-scale questionnaire (1–5) from 88 respondents selected using a census technique. Data analysis was conducted using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method via SmartPLS version 4.1.0.0. The results show that assessment and training have a positive and significant effect on job satisfaction, while mentoring and counseling have no significant effect. Assessment also has a direct and significant effect on employee performance, whereas training, mentoring, and counseling do not. Job satisfaction is found to significantly mediate the relationship between assessment and employee performance. These findings highlight the importance of effective assessment practices in enhancing job satisfaction and employee performance, while suggesting the need to improve the implementation of training, mentoring, and counseling programs.   Keywords: Employee Performance, Job Satisfaction, Assessment, Training, Counseling
Determinasi Kinerja Karyawan dan Keterikatan Karyawan pada Perusahaan Kargo Domestik: Studi Tinjauan Pustaka Primadi Candra Susanto; Olfebri; Aswanti Setyawati; Rohana Sitanggang; Cecep Pahrudin; Yuliantini; Aang Gunawan
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 1 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Desember 2025 - Januari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i1.6750

Abstract

Penelitian ini bertujuan untuk menganalisis Determinasi Kinerja Karyawan dan Keterikatan Karyawan: Analisis Motivasi, Kompensasi, Disiplin dan Mentoring pada Perusahaan Kargo Domestik. Metode yang digunakan yaitu deskriptif-kualitatif, pendekatan yang digunakan yaitu literature review, penelitian ini menyintesis temuan dari berbagai artikel akademik terindeks internasional yang relevan. Data dikumpulkan dari artikel-artikel terindeks internasional bereputasi melalui basis data seperti Scopus, Web of Science, Emerald, Springer, dan Google Scholar. Literatur yang dipilih dianalisis menggunakan teknik reduksi, penyajian data dalam bentuk matriks, serta sintesis komparatif untuk menemukan pola, kesamaan, dan perbedaan antar penelitian. Hasil penelitian menunjukkan bahwa Motivasi, Kompensasi, Disiplin dan Mentoring berpengaruh terhadap Kinerja Karyawan, baik secara langsung atau tidak langsung melalui Keterikatan Karyawan pada Perusahaan Kargo Domestik.
Pengembangan Jangka Pendek dalam Meningkatkan Pelayanan Jasa Pelabuhan Cirebon Abdurohman, Abdurohman; Raga, Paulus; Setyawati, Aswanti; Ichwan, Gema Akbar
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 13 No. 1 (2026): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v13i1.1385

Abstract

Permasalahan utama pada Pelabuhan Cirebon adalah masih kurangnya alat-alat yang sesuai dengan kebutuhan kapal. Kurangnya kepedulian masyarakat dan fokus pemerintah terhadap pengembangan Pelabuhan Cirebon serta masih kurangnya pelayanan terhadap sisi operasional.  Tujuan penelitian ini untuk mengetahui proyeksi permintaan jasa kepelabuhanan dan cara pengembangan pelabuhan Cirebon untuk jangka  pendek agar dapat memenuhi kebutuhan jasa kepelabuhan dan produksi angkutan laut. Metode penelitian menggunakan  analisis fishbone, untuk menentukan penyebab terjadinya defect dan waste dengan diagram  sebab-akibat dan analisis SWOT. Beberapa temuan kesimpulan penelitian ini adalah, model pengembangan yang diusulkan untuk pelabuhan Cirebon yaitu mengembangkan pelabuhan dengan tipe yang lebih modern. Pada analisis kuadran SWOT didapatkan pelabuhan Cirebon ada pada posisi kuadran III, perlu dilakukan strategi baru untuk upaya  pengembangan pelabuhan agar lebih efisien dan bisa menampung kapal yang relatif banyak dibandingkan dengan sebelumnya. Sedangkan temuan kuncinya adalah melalui strategi pengembangan jangka pendek sangat diperlukan untuk mengatasi pelabuhan Cirebon.
Evaluasi Kinerja Operasional dan Tata Kelola Bongkar Muat Kapal CBU di Terminal Kendaraan Fauziah, Lily; Setyawati, Aswanti; Arifiani, Librita; Nofrisel; Alfaridi, Nursery
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i4.64216

Abstract

Pelabuhan Patimban dikembangkan untuk mengurangi kepadatan di Pelabuhan Tanjung Priok dan memperkuat konektivitas logistik dengan kawasan industri di Jawa Barat. Namun, kinerja operasional Terminal Kendaraan untuk pelayanan kapal Completely Built Up (CBU) masih menunjukkan ketidakefisienan meskipun didukung infrastruktur modern. Penelitian ini bertujuan mengevaluasi kinerja bongkar muat dan merumuskan strategi peningkatan tata kelola terminal. Metode yang digunakan adalah deskriptif kualitatif melalui wawancara dan telaah dokumen, dengan analisis kinerja berdasarkan indikator Waiting Time, Approaching Time, Berthing Time, dan Effective Time, serta analisis strategi menggunakan SWOT dan Balanced Scorecard. Hasil penelitian menunjukkan bahwa efisiensi terbaik terjadi pada tahun 2023, ketika rasio Effective Time terhadap Berthing Time mencapai 86,5%, sedangkan pada tahun 2024 rasio tersebut menurun menjadi 65,7% dengan Waiting Time dan Approaching Time kembali meningkat. Analisis SWOT menunjukkan kekuatan terminal pada kapasitas besar dan potensi efisiensi, namun masih terdapat kelemahan pada tingginya waktu tunggu, keterbatasan digitalisasi, minimnya otomasi, dan ketergantungan koordinasi eksternal. Strategi prioritas yang direkomendasikan meliputi pengembangan sistem digital terintegrasi, peningkatan kompetensi SDM, dan optimalisasi fasilitas terminal. Penelitian ini menegaskan bahwa penguatan tata kelola dan kolaborasi antarpemangku kepentingan diperlukan agar Pelabuhan Patimban dapat berfungsi sebagai hub logistik kendaraan nasional yang andal dan efisien.
Determinasi Kinerja Karyawan Operasional pada Sektor Ground Handling: Analisis Etos Kerja, Disiplin dan Kompetensi Aswanti Setyawati; Cecep Pahrudin; Rohana Sitanggang; Nurun Alla Salehati; Esterlinus Edwin Lermatan; Reza Armansyah
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 3 (2026): Jurnal Manajemen Pendidikan dan Ilmu Sosial (April - Mei 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i3.7932

Abstract

Penelitian ini bertujuan untuk menganalisis determinasi kinerja karyawan operasional pada sektor ground handling melalui kajian etos kerja, disiplin, dan kompetensi sebagai variabel penentu utama. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan metode studi pustaka (literature review), dengan menganalisis dan mensintesis berbagai penelitian terdahulu yang relevan, baik nasional maupun internasional. Data dianalisis secara komparatif untuk mengidentifikasi pola hubungan antarvariabel dan membangun kerangka konseptual penelitian. Hasil penelitian menunjukkan bahwa: 1) Etos kerja berpengaruh terhadap kinerja karyawan operasional sektor ground handling; 2) Disiplin berpengaruh terhadap kinerja karyawan operasional sektor ground handling; 3) Kompetensi berpengaruh terhadap kinerja karyawan operasional sektor ground handling. Temuan ini diharapkan dapat menjadi dasar konseptual bagi manajemen perusahaan ground handling dalam merumuskan strategi pengelolaan sumber daya manusia yang berorientasi pada peningkatan kinerja dan keberlanjutan operasional.
Product Life Cycle (PLC) In Transportation Management And Speed Boat Ambulance Product Design as A Medical Solution to Realize the Sustainable Development Goals “Good Health and Prosperity” in Indonesia Jajang Supriyatna; Apriatha Nur Fadhillah; Sarinah Sihombing; Aswanti Murgiyono
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5133

Abstract

This study examines the application of Product Life Cycle (PLC) in transportation management and product design of Speed Boat Ambulance as an innovative medical transportation solution in the Indonesian archipelago. By adopting a descriptive approach and literature study, this study highlights the importance of innovation in medical transportation services to improve access to health, especially in remote areas. The speed boat ambulance is considered capable of reducing response time by up to 60% compared to conventional sea transportation modes, while also addressing Indonesia's geographical challenges. The analysis also highlights the importance of ergonomic product design, the use of digital technology (such as IoT and navigation systems), and its contribution to achieving Sustainable Development Goal (SDG) 3: Good Health and Well-Being. This study recommends cross-sector collaboration and policy development that supports service sustainability to strengthen the national medical transportation system.
Analysis of Organizational Commitment, Training, and Compensation on Job Satisfaction in Career Mediation at Sea Freight Forwarding Companies Aswanti Setyawati; Rohana Sitanggang; Lira Agusinta; Primadi Candra Susanto; Esterlinus Edwin Lermatan
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i2.5780

Abstract

This study aims to analyze the effect of Organizational Commitment, Training, and Compensation on Job Satisfaction mediated by Career Path in Sea Freight Forwarding Companies. The method used is descriptive-qualitative, with a literature review approach. This study synthesizes findings from various relevant internationally indexed academic articles. Data were collected from reputable internationally indexed articles obtained through databases such as Scopus, Web of Science, Emerald, Springer, and Google Scholar. The selected literature was analyzed using reduction techniques, data presentation in matrix form, and comparative synthesis to find patterns, similarities, and differences between studies. The results of the study indicate that Organizational Commitment, Training, and Compensation affect Job Satisfaction, either directly or indirectly through career paths. The contribution of this research is that it provides significant theoretical and practical contributions in the field of human resource management, particularly in the shipping and logistics sector. The novelty of this research lies in integrating a career path mediation model in analyzing the relationship between organizational commitment, training, and compensation on job satisfaction in the specific context of sea freight forwarding companies in Indonesia, which has not been widely studied in academic literature.
The Impact of Implementing Digital Transformation and Information Technology on Mydepo Application Towards Operation Smoothness at Pelni Logistics Ratu Nadiyah Herliaty; Siti Raidah; Aswanti Setyawati; Azmieti Kurnia Sinta
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.827

Abstract

Pelni Logistic has adapted with a digital application namely MyDepo. The use of the MyDepo application in Pelni Logistics operations facilitate reporting and ship route tracking processes and improve the accuracy of the data needed by the company, replacing the previously time-consuming and labor-intensive manual methods. Therefore, this research explores the impact of digital technology development on the logistics industry, especially digital transformation and information technology on operation smoothness. This research using quantitative methods and collecting data through questionnaire surveys for analysis and the method of sampling is simple regression. Data is processed using SPSS tools, and the sample consists of 50 employees from Pelni Logistic offices in Jakarta, Surabaya, and Bitung. The findings of this research show that all hypotheses have positive and significant effects, demonstrating the role of digitalization in enhancing operational performance.
The Role of Job Satisfaction in Mediating the Influence of Training, Work Environment, and Work Culture on the Performance of Domestic Cargo Companies Primadi Candra Susanto; Aswanti Setyawati; Aisyah Rahmawati; Reza Fauzi Jaya Sakti; Esti Liana; Euis Saribanon; Irwan Chairuddin
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.6785

Abstract

This study explores the mediating role of job satisfaction in the relationship between training, work environment, and organizational culture on the performance of domestic cargo companies. The cargo logistics sector is increasingly challenged by rising competition, rapid technological changes, and shifting service demands. This research employs a qualitative approach using a systematic literature review. Secondary data were collected from reputable international journals indexed in databases such as Scopus, Springer, Elsevier, Emerald, and Web of Science. The data were analyzed using content analysis to examine the conceptual relationships among the key variables. The findings reveal that training, work environment, and organizational culture significantly affect company performance, both directly and indirectly through job satisfaction as a mediating variable. From a managerial perspective, the study highlights the need for cargo companies to implement continuous training programs, create supportive work environments, and foster positive organizational cultures to enhance employee satisfaction and achieve sustainable performance outcomes.
Pengaruh Kecepatan Layanan (Service Speed) dan Empati Petugas terhadap Kepuasan Penumpang: Studi Moderasi Kualitas Infrastruktur Area Bagasi Terminal 3 Bandara Soekarno-Hatta Tahun 2025 Reza Armansyah; Agus Setiawan; Aswanti Setyawati; Yuliantini Yuliantini; Lira Agusinta
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.9253

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kecepatan layanan (Service Speed) dan empati petugas terhadap kepuasan penumpang pada layanan pengambilan bagasi kedatangan domestik, serta menilai peran moderasi kualitas infrastruktur area bagasi di Terminal 3 Bandara Internasional Soekarno-Hatta. Penelitian ini dilatarbelakangi oleh pentingnya layanan pengambilan bagasi sebagai titik akhir perjalanan yang memengaruhi persepsi penumpang, terutama ketika terjadi keterlambatan, ketidakefisienan, atau kurangnya bantuan petugas. Kerangka teori yang digunakan adalah SERVQUAL dengan penekanan pada dimensi reliability, empathy, dan tangibles. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dan desain asosiatif-kausal. Data primer diperoleh melalui kuesioner kepada penumpang, sedangkan data sekunder berasal dari data operasional periode Maret–Mei 2025 sebagai fase awal perbaikan Service Speed, penambahan fungsi Baggage Assistant, dan penyelesaian renovasi area pengambilan bagasi. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM) untuk menguji pengaruh langsung dan efek moderasi antarvariabel. Hasil penelitian menunjukkan bahwa Service Speed dan empati petugas berpengaruh positif serta signifikan terhadap kepuasan penumpang. Kualitas infrastruktur area bagasi terbukti memperkuat pengaruh tersebut melalui dukungan fasilitas fisik, pencahayaan, signage, kebersihan, kenyamanan ruang, dan kemudahan akses. Temuan ini memberikan implikasi praktis bagi pengelola bandara, maskapai, dan regulator dalam peningkatan standar layanan kedatangan. Secara teoretis, penelitian ini memperluas penerapan SERVQUAL pada layanan pengambilan bagasi bandara modern yang berbasis pengalaman penumpang kedatangan.  
Co-Authors Aang Gunawan Abdullah Ade Suryobuwono Abdurohman, Abdurohman Adeputra, Damas Kusuma Adie Kuntara Affiat, Muhammad Riza Agus Setiawan Agus Triono Agusinta, Lira Ahmad, Irdham Aisyah Rahmawati Aisyah Rahmawati Akbar, Bayurezha Akhmad Eko Handoko Akira, Honny Fiva Andini, Dinda Ayu Anggara, Dian Christopher Anggia Rettrisunz Pim Panjaitan Apriatha Nur Fadhillah Arief, Muchlis Imanullah Arifiani, Librita Asep Ali Thabah Azam, Fadil Azmieti Kurnia Sinta Beny Jackson Maliota Budi Karyono, Aris Cecep Pahrudin, Cecep Darmawan Apriyadi, Darmawan Darwisman, Samuel David A. Lasse David Pandopotan Sirait Denny Najoan Diah Ayu Wulandari Diah Ayu Wulandari, Diah Ayu Dian Artanti Arubusman, Dian Artanti Dudi Firmansyah Esterlinus Edwin Lermatan Euis Saribanon, Euis Fauziah, Lily Fransiskus Kresna Aristiyanto Guntur Angkoso Hadijah Hadijah Handayani, Susanty Hanifah Hanifah hanifah hanifah Hartono Hartono Hendy Tannady Honny Fiva Akira Huda, Muhammad Nur Huda, Syahrul Husni Hasan Husni Hasan I Made Indriani Darmiasih I Nyoman Adi Putra Ichwan, Gema Akbar Imam Sonny, Imam Indrawan, Rully Irwan Chairuddin Jafar Shaddiq Assegaf Jajang Supriyatna Jermanto Setia Kurniawan Jerry Indrayanto Baka Kasno Kasno Liana, Esti Lira Agusinta Lira Agusinta Lis Lesmini Lut Mafrudoh M. Thamrin Masjraul Hidayat Mohammad Alfian Muhamad Fajar Nugraha Muhammad Fauzi Muhammad Nur Huda Muhammad Thamrin Muldiansyah, M. Iqbal Mustika Sari Najoan, Denny Nita Rosmala Dewi Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Nugraha, Muhamad Fajar Nugroho, Raihan Nasywa Nursery Alfaridi S Nasution Nuruly, Shaqina Nurun Ala Salehati Nurun Alla Salehati Octaviani, Reni Dian Olfebri Peppy Fachrial Prasadja Ricardianto Prasadja Ricardianto, Prasadja Prasetiawan, Saptana Tri Pribadi, Sulistya Primadi Candra Susanto Primadi Candra Susanto Raga, Paulus Ramadhan, Firhand Aulia Ratna Suminar Ratu Nadiyah Herliaty Reni Octaviani, Reni Reza Armansyah Reza Fauzi Jaya Sakti Rini Setiawati Rini Setiawati Rohana Sitanggang Rohyana, Mochamad Furqon Rr. Endang Wahyuni Rully Indrawan Sakti, Reza Fauzi Jaya Sandriana Marina Sandriana Marina Saputra, Datep Purwa Saputro, Soemino Eko Saragih, Tiarmin Sarinah Sihombing Siahaan, Jusuf Roni Simanjuntak, Yosef Ricky Simon Gultom Siregar, Chorry Imelda Sitanggang, Rohana Siti Maemunah Siti Nurhayati Siti Raidah Soekirman, Atong Subagio, Mochammad Subandi Subandi Sugiawiharja, Egi Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sulistyaningsih, Erny Suripno Suripno Suryobuwono, Abdullah Ade Susanty Handayani Syafaat, Buce Akhmad Syahridhan, Sayed Titi Apriyanto Tri Prasetiawan, Saptana Venny Arianti Widodo, Rintis Eko Yana - Tatiana Yana Tatiana, Yana Yosi Pahala Yosi Pahala Yosi Pahala Yosi Pahala, Yosi Yuliantini Yuliantini Zaenal Abidin Zainal, Munawaroh