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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK MBR (Management and Business Review) Jurnal Ilmu Manajemen (JIMMU) Warta Penelitian Perhubungan Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Aviasi : Jurnal Ilmiah Kedirgantaraan Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat International Journal of Social Service and Research Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Jurnal Transportasi, Logistik, dan Aviasi (JTLA) Jurnal Multidisiplin Madani (MUDIMA) Jurnal Manajemen Bisnis Transportasi dan Logistik Formosa Journal of Multidisciplinary Research (FJMR) Jurnal Ilmu Multidisplin Ranah Research : Journal of Multidisciplinary Research and Development Mutiara: Multidiciplinary Scientifict Journal Jurnal Penelitian Pendidikan Indonesia Warta Penelitian Perhubungan Journal of Management
Aswanti Setyawati
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Efektivitas Pengelolaan Kapal Latih Arief, Muchlis Imanullah; Syafaat, Buce Akhmad; Hadijah, Hadijah; Rohyana, Mochamad Furqon; Sugiawiharja, Egi; Setyawati, Aswanti
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 1 (2022): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i1.1297

Abstract

The function of the training ship is as a place for education, training, demonstration and simulation at sea and as a laboratory for educational and teaching activities that develop and improve knowledge, skills, understanding and experience as well as attitudes on board. The aims of the research is to find out whether the management of the training vessel, study case on board KL MH Thamrin, is effective and efficient according to its function, and also to find out whether the management of the training vessel is optimal for human resource development under the Sea Transportation Human Resources Development, as well as to find out the legal and regulatory aspects that support implementation of training activities as a practical learning for cadets. The research’s method is qualitative descriptive. The results showed that the level of effectiveness of the management of the training vessel was effective in the purpose of familiarizing the cadets before carrying out marine practices on commercial vessels. However, there needs to be consistency in the duration of the training implementation. Guidelines for the implementation of training on training ships have not been implemented optimally. There needs to be assignments for lecturers/instructors on board. Programs and training on training ships have not been fully accommodated in the education and training curriculum.
Analisis Tingkat Pelayanan Terminal Bus Terpadu Pulo Gebang Soekirman, Atong; Huda, Muhammad Nur; Setyawati, Aswanti; Nurhayati, Siti; Subandi, Subandi
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1454

Abstract

The main problem is that the DKI Jakarta Provincial Government is still not optimal in carrying out improvements to the Pulo Gebang integrated bus terminal, both in terms of facilities and services. This condition is reflected in the presence of passengers and drivers who have not maximized their use of the Pulo Gebang integrated bus terminal. This study aims to analyze service levels in increasing customer satisfaction. This research uses service quality analysis at the Pulo Gebang integrated bus terminal based on the level of passenger satisfaction using the Service Quality, Importance Performance Analysis and Quality Function Deployment methods. The research sample was bus passengers and the operational implementation unit as well as the Pulo Gebang integrated bus infrastructure and facilities implementation unit, totaling 100 respondents. The calculation results show the suitability value between the average perception score and the lowest average importance score, namely the service attributes, security guarantees and trust in services, which shows that the number of existing buses cannot fulfill customer desires. Other calculation results show that the conformity value does not reach 100%, so the Pulo Gebang Integrated bus terminal has not been able to fulfill customer desires as a whole.
Pengaruh Kualitas Layanan dan Harga terhadap Kepuasan Pelanggan JNE Pusat di Tomang Jakarta Barat Pribadi, Sulistya; Setyawati, Aswanti; Muldiansyah, M. Iqbal
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 1 (2022): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i1.1364

Abstract

Logistics services are fast-growing services due to the flow of information and goods, as well as higher consumption needs. This is also due to the development of the e-commerce business and people's desire to make transactions more practical and economical. PT. Tiki Jalur Nugraha Ekakurir (JNE), located in Tomang, West Jakarta, is a logistics service company that provides services for domestic and international goods delivery. JNE is always committed to providing the best service to achieve integrity and satisfying quality for its customers. This study aims to analyze the effect of service quality and price on customer satisfaction at JNE Pusat. The research method is quantitative, using a questionnaire distributed to 109 respondents who are JNE Pusat customers. The data is processed using SPSS 29, with instrument testing using validity and reliability tests. The methods of data analysis used are simple linear regression, multiple linear regression, t-test, f-test, and the coefficient of determination.The results of this study indicate that service quality and price have a positive and significant effect on customer satisfaction, with a determination coefficient of 58%. This means that 42% of customer satisfaction is influenced by other factors.
Integrating Sustainable Development Goals (SDGs) into Human Resource Management: A Systematic Review, Critical Appraisal, and Framework for the Logistics and Transportation Sector Darwisman, Samuel; Simanjuntak, Yosef Ricky; Sihombing, Sarinah; Setyawati, Aswanti
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.6003

Abstract

The logistics and transportation sector faces pressure to align with the Sustainable Development Goals (SDGs), yet the role of Human Resource Management (HRM) lacks a synthesized, critically appraised evidence base. This study closes this gap via a systematic literature review guided by PRISMA 2020. Searching major databases yielded 25 high-impact review articles (2019-2025), which were critically appraised using the CASP checklist. Thematic analysis identified five core determinants for successful integration: Technological Adoption, Circular Economy Principles, Coherent Policy Frameworks, Workforce Awareness, and Sustainable Resource Management. Based on these findings, we propose an integrative socio-technical framework. This study provides a validated, evidence-based roadmap for stakeholders to develop resilient and sustainable HRM strategies, moving beyond a simple literature summary to offer a critically validated foundation for the industry.
Pendekatan Lean Six Sigma Untuk Meminimasi Waste Pada Proses Produksi Sepatu Industri Manufaktur Alas Kaki Kelas Dunia Nugraha, Muhamad Fajar; Nofrisel, Nofrisel; Setyawati, Aswanti
Mutiara: Multidiciplinary Scientifict Journal Vol. 1 No. 8 (2023): Mutiara: Multidiciplinary Scientifict Journal
Publisher : Al Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/mutiara.v1i8.68

Abstract

PT Pratama Abadi Industri (JX) merupakan salah satu perusahaan manufaktur yang bergerak dalam bidang produksi sepatu. Salah satu produknya yaitu sepatu model “X”. Pada proses produksinya, masih sering dijumpai terjadinya waste. Untuk mengurangi waste yang teridentifikasi, digunakan pendekatan lean six sigma. Langkah yang dilakukan dalam penelitian ini berdasarkan siklus DMAIC yaitu terdiri dari define, measure, analyze, improve, dan control. Hasil penelitian menunjukkan waste yang teridentifikasi yaitu 4 jenis waste pada proses produksi sepatu model “X” yang terdiri dari waste defect, waiting, excess processing, dan excees transportation. Alat bantu yang digunakan yakni Value Stream Mapping (VSM) pada tahap define, DPMO pada tahap measure, Fishbone Diagram pada tahap analyze dan Failure Mode Effect Analyze (FMEA) pada tahap improve. Rekomendasi perbaikan diberikan terhadap waste dengan nilai Risk Priority Number (RPN) tertinggi sesuai pengolahan data pada Failure Mode Effect Analyze (FMEA). Rekomendasi perbaikan yang diberikan adalah membuat proyek setting management system, monitoring hasil pekerjaan operator menggunakan sistem barcode, dan melakukan relayout dan menerapkan kaizen 5S. Setelah diberikan rekomendasi perbaikan, langkah selanjutnya adalah memperkirakan penurunan nilai RPN pada FMEA berdasarkan rekomendasi yang diberikan.
Optimizing HR Strategy Based on Dave Ulrich's Model to Improve Operational Efficiency in the Transportation Industry Saragih, Tiarmin; Siahaan, Jusuf Roni; Nugroho, Raihan Nasywa; Setyawati, Aswanti; Sihombing, Sarinah
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 5 (2025): Dinasti International Journal of Economics, Finance & Accounting (November - De
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i5.5050

Abstract

The transportation industry faces challenges in improving operational efficiency amid intense competition and regulatory changes. This study aims to analyze the application of the Dave Ulrich model in HR management strategies to improve the operational efficiency of transportation companies. This research uses a qualitative method with a case study approach in a transportation company. Data were collected through in-depth interviews with HR managers and employees, field observations, and document analysis of HR policies. Data analysis was conducted using the Miles and Huberman interactive model which includes data reduction, data presentation, and conclusion drawing. The results showed that an effective HR strategy can improve operational efficiency. Data-driven workforce planning improved resource allocation efficiency by 22%, while industry needs-based training improved employee competencies by 30%. HR digitization through HRIS reduced administrative time by 40%, and the implementation of performance-based incentives increased productivity by 25%. In addition, the retention strategy implemented successfully reduced the turnover rate by 15%. The findings confirm that the integration of HR roles into business strategy through data-driven and technology-driven approaches can improve a company's operational efficiency.
Dampak Pandemi COVID-19 Terhadap Kinerja Perusahaan Pelayaran Nasional (Studi Kasus pada Perusahaan Pelayaran PT Samudera Sukses Makmur) Ricardianto, Prasadja; Adeputra, Damas Kusuma; Apriyadi, Darmawan; Setyawati, Aswanti; Maemunah, Siti
Warta Penelitian Perhubungan Vol. 35 No. 2 (2023): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v35i2.2227

Abstract

Pandemi global virus COVID-19 membuat beberapa pelaku usaha menjadi lamban karena kurangnya ruang gerak oleh pemerintah dan dunia, salah satunya sektor usaha angkutan laut yang saat ini kurang bergairah. Hal ini merupakan bentuk respons terhadap pandemi. International Maritime Organization sebagai organisasi maritim dunia telah mengeluarkan surat edaran untuk memberikan kemudahan dan kelonggaran bagi pemegang saham dan perusahaan pelayaran maritim di dunia. Penelitian ini bertujuan untuk menganalisis angka performa muatan perusahaan-perusahaan pelayaran nasional, khususnya pada perusahaan PT Samudera Sukses Makmur akibat dari pandemi global virus COVID-19 yang mengurangi jumlah freight yang didapatkan oleh perusahaan dalam pengoperasian kapal. Penelitian ini menggunakan metode descriptive dengan mendeskripsikan performa freight dari perusahaan dan Indonesian National Shipowner’s Association tahun 2020 dengan membandingkan dengan periode-periode sebelum masa pandemi global COVID-19. Metode analisis yang digunakan adalah Strength-Weakness-Opportunity-Threat. Bentuk penelitian ini adalah penelitian deskriptif berdasarkan data sekunder dan data sekunder berupa in-depth interview dari 10 informan beberapa manajer, manajer umum, dan direktur perusahaan. Penelitian ini menganalisis dampak pandemi global COVID-19 terhadap kinerja enam perusahaan pelayaran nasional tahun 2021. Berdasarkan hasil analisis SWOT matriks IE, posisi perusahaan PT Samudera Sukses Makmur berada pada sel V yaitu hold and maintain dengan total skor internal sebesar 2,8 dan faktor eksternal 2,75. Dengan demikian, strategi yang diterapkan adalah penetrasi pasar dan membangun daya angkut. Hasil penelitian menyatakan bahwa PT Samudera Sukses Makmur yang sangat terdampak yaitu yang memiliki scope bisnis pengangkutan worldwide dan atau jenis muatan penumpang. Potential losers pada sektor maritim sesuai dengan analisis Dcode Consulting tidak terjadi pada seluruh perusahaan pelayaran nasional, jenis muatan, dan daerah pelayaran menjadi faktor utama pembedanya.
Dampak Pandemi COVID-19 Terhadap Kinerja Perusahaan Pelayaran Nasional (Studi Kasus pada Perusahaan Pelayaran PT Samudera Sukses Makmur) Ricardianto, Prasadja; Adeputra, Damas Kusuma; Apriyadi, Darmawan; Setyawati, Aswanti; Maemunah, Siti
Warta Penelitian Perhubungan Vol. 35 No. 2 (2023): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v35i2.2227

Abstract

Pandemi global virus COVID-19 membuat beberapa pelaku usaha menjadi lamban karena kurangnya ruang gerak oleh pemerintah dan dunia, salah satunya sektor usaha angkutan laut yang saat ini kurang bergairah. Hal ini merupakan bentuk respons terhadap pandemi. International Maritime Organization sebagai organisasi maritim dunia telah mengeluarkan surat edaran untuk memberikan kemudahan dan kelonggaran bagi pemegang saham dan perusahaan pelayaran maritim di dunia. Penelitian ini bertujuan untuk menganalisis angka performa muatan perusahaan-perusahaan pelayaran nasional, khususnya pada perusahaan PT Samudera Sukses Makmur akibat dari pandemi global virus COVID-19 yang mengurangi jumlah freight yang didapatkan oleh perusahaan dalam pengoperasian kapal. Penelitian ini menggunakan metode descriptive dengan mendeskripsikan performa freight dari perusahaan dan Indonesian National Shipowner’s Association tahun 2020 dengan membandingkan dengan periode-periode sebelum masa pandemi global COVID-19. Metode analisis yang digunakan adalah Strength-Weakness-Opportunity-Threat. Bentuk penelitian ini adalah penelitian deskriptif berdasarkan data sekunder dan data sekunder berupa in-depth interview dari 10 informan beberapa manajer, manajer umum, dan direktur perusahaan. Penelitian ini menganalisis dampak pandemi global COVID-19 terhadap kinerja enam perusahaan pelayaran nasional tahun 2021. Berdasarkan hasil analisis SWOT matriks IE, posisi perusahaan PT Samudera Sukses Makmur berada pada sel V yaitu hold and maintain dengan total skor internal sebesar 2,8 dan faktor eksternal 2,75. Dengan demikian, strategi yang diterapkan adalah penetrasi pasar dan membangun daya angkut. Hasil penelitian menyatakan bahwa PT Samudera Sukses Makmur yang sangat terdampak yaitu yang memiliki scope bisnis pengangkutan worldwide dan atau jenis muatan penumpang. Potential losers pada sektor maritim sesuai dengan analisis Dcode Consulting tidak terjadi pada seluruh perusahaan pelayaran nasional, jenis muatan, dan daerah pelayaran menjadi faktor utama pembedanya.
The Influence Of Commitment, Service Quality and Bus Feasibility On Passenger Satisfaction In Corridor I Transjakarta Block M-City Huda, Syahrul; Handayani, Susanty; Setyawati, Aswanti; Arifiani, Librita; Abidin, Zaenal
Journal of Management Vol. 3 No. 1 (2024): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research aims to measure the level of satisfaction among Transjakarta bus riders. The inadequate quality of Transjakarta bus services, particularly in terms of safety, comfort, convenience, easiness, and efficiency, has been the key reason why people choose private automobiles. Decreased dedication among Transjakarta bus crew contributes to bad customer experiences, while uncertainty in schedule adherence and journey duration, combined with Jakarta traffic congestion concerns, exacerbate the effectiveness of public transportation services. By solving these difficulties, it is believed that the Transjakarta bus service in Corridor I will improve passenger happiness, promote more efficient mobility, and reduce reliance on private vehicles, thereby helping to alleviate general traffic congestion. In this thesis, the author takes a qualitative approach and uses the Analytical Hierarchy Process (AHP) as an analytical tool. The goal of this study is to look at the outcomes of the four factors used to evaluate passenger satisfaction: commitment, service quality, and bus feasibility. As of now, no assessment results indicate that one criterion is superior to another. The consistency level of the four criteria, as well as their sub-criteria, was then assessed based on respondents' ratings. Finally, analyzing passenger satisfaction on Transjakarta buses using the established criteria and sub-criteria. The findings of the four criteria demonstrate a trend for 29% commitment, 28% service quality, and 19% bus feasibility, with stable consistency. The research findings and calculations show an Excellent rating based on the assessment criteria in the four major aspects of commitment, service quality, and bus feasibility.
Dampak Transformational Safety Leadership dan Safety Culture terhadap Safety Behavior Melalui Safety Motivation Awak Kapal pada PT. Pelayaran Karana Line Cabang Pulau Batam Ramadhan, Firhand Aulia; Setyawati, Aswanti; Pahala, Yosi; Pahrudin, Cecep; Thamrin, Muhammad
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1911

Abstract

This study aims to analyze the impact of transformational leadership and culture on safety behavior through the motivation of crew members at PT. Pelayaran Karana Line branch in Pulau Batam. Using a quantitative research method, data were collected through questionnaires distributed to the crew members. The results of the study indicate that transformational leadership and organizational culture have a positive and significant impact on safety behavior, mediated by the motivation of the crew. These findings provide practical implications for the company's management in enhancing workplace safety onboard ships.
Co-Authors Aang Gunawan Abdurohman, Abdurohman Adeputra, Damas Kusuma Affiat, Muhammad Riza Agus Triono Agusinta, Lira Ahmad, Irdham Aisyah Rahmawati Akbar, Bayurezha Akhmad Eko Handoko Akira, Honny Fiva Andini, Dinda Ayu Anggara, Dian Christopher Anggia Rettrisunz Pim Panjaitan Arief, Muchlis Imanullah Arifiani, Librita Asep Ali Thabah Azam, Fadil Beny Jackson Maliota Budi Karyono, Aris Cecep Pahrudin Cecep Pahrudin Cecep Pahrudin, Cecep Darmawan Apriyadi, Darmawan Darwisman, Samuel David A. Lasse Denny Najoan Diah Ayu Wulandari Diah Ayu Wulandari, Diah Ayu Dian Artanti Arubusman, Dian Artanti Dudi Firmansyah Esterlinus Edwin Lermatan Euis Saribanon, Euis Fransiskus Kresna Aristiyanto Guntur Angkoso Hadijah Hadijah Handayani, Susanty Hanifah Hanifah hanifah hanifah Hartono Hartono Hendy Tannady Honny Fiva Akira Huda, Muhammad Nur Huda, Syahrul Husni Hasan Husni Hasan I Made Indriani Darmiasih I Nyoman Adi Putra Ichwan, Gema Akbar Imam Sonny, Imam Indrawan, Rully Irwan Chairuddin Jafar Shaddiq Assegaf Jermanto Setia Kurniawan Jerry Indrayanto Baka Kasno Kasno Kuntara, Adie Lermatan, Esterlinus Edwin Lira Agusinta Lis Lesmini M. Thamrin Masjraul Hidayat Mohammad Alfian Muhamad Fajar Nugraha Muhammad Fauzi Muhammad Nur Huda Muhammad Thamrin Muldiansyah, M. Iqbal Mustika Sari Najoan, Denny Nita Rosmala Dewi Nofrisel Nofrisel Nofrisel, Nofrisel Nugraha, Muhamad Fajar Nugroho, Raihan Nasywa Nuruly, Shaqina Nurun Ala Salehati Octaviani, Reni Dian Olfebri Olfebri Prasadja Ricardianto Prasadja Ricardianto, Prasadja Prasetiawan, Saptana Tri Pribadi, Sulistya Primadi Candra Susanto Raga, Paulus Ramadhan, Firhand Aulia Reni Octaviani, Reni Rini Setiawati Rini Setiawati Rohana Sitanggang Rohyana, Mochamad Furqon Sakti, Reza Fauzi Jaya Sandriana Marina Saputra, Datep Purwa Saputro, Soemino Eko Saragih, Tiarmin Sarinah Sarinah Sarinah Sihombing Siahaan, Jusuf Roni Sidjabat, Sonya Simanjuntak, Yosef Ricky Simon Gultom Siregar, Chorry Imelda Sitanggang, Rohana Sitanggang, Rohana Siti Maemunah Siti Nurhayati Soekirman, Atong Subagio, Mochammad Subandi Subandi Sugiawiharja, Egi Sugiyanto Sugiyanto Sulistyaningsih, Erny Suripno Suripno Suryobuwono, Abdullah Ade Susanty Handayani Syafaat, Buce Akhmad Syahridhan, Sayed Titi Apriyanto Tri Prasetiawan, Saptana Venny Arianti Widodo, Rintis Eko Yana - Tatiana Yana Tatiana, Yana Yosi Pahala Yosi Pahala Yosi Pahala Yosi Pahala, Yosi Yuliantini Yuliantini Zaenal Abidin Zainal, Munawaroh