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Journal : Journal La Bisecoman

Improving Operational Performance through Competitiveness and Implementation Management Quality Integrated Ramlawati, Ramlawati; Imaduddin, Imaduddin; Alisyah, Nur; Nirina, Nurul
Journal La Bisecoman Vol. 5 No. 6 (2024): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v5i6.1749

Abstract

The challenge in implementing quality management effectively in MSMEs lies in the tight market competition and the dynamics of the ever-changing industrial environment. Although MSMEs have great potential to improve the economy and absorb labor, various obstacles such as low product quality, limited human resources and technology still hamper development. This study aims to determine and analyze the effect of the implementation of Total Quality Management on the quality competitiveness and improvement of operational performance of MSMEs in Makassar City. Data were analyzed using descriptive statistical techniques and Structural Equation Modeling (SEM), with validity testing through normality and reliability tests. The results of the study indicate that the implementation of Total Quality Management (TQM) has a positive and significant effect on the quality competitiveness of MSMEs in Makassar City. TQM improves product quality, makes MSMEs more competitive in the market, and helps manage the production process more efficiently, reduces errors, and increases customer satisfaction. Although TQM also has a positive impact on operational performance, its effect is not significant, indicating that other elements such as human resources, technology, and the business environment also influence. Overall, TQM contributes to improving operational performance through quality competitiveness and operational efficiency. The output produced from this study is in the form of scientific publications. Theoretically, it becomes a theoretical basis for quality management practices, quality competitiveness and improving operational performance in Micro, Small and Medium Enterprises in Makassar City.
Unraveling Contradictions in Quality Management Implementation: An Empirical Study of TQM and ISO Certification in SMEs: JEL Classification: L15, L25, L60, M11, M21, O14, O33, O53, C38 Najamuddin, Mahfud Nur; Ramlawati, Ramlawati; Nursiany, Nursiany
Journal La Bisecoman Vol. 6 No. 2 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i2.2190

Abstract

In an environment marked by escalating competition, critical customer scrutiny, and evolving supply chain expectations, quality management has become indispensable, particularly for small and medium-sized enterprises (SMEs). A review of existing literature reveals that adopting formal systems like Total Quality Management (TQM) and ISO certification often fails to yield significant performance benefits. This study therefore probes a more fundamental issue: to what extent is quality performance driven by the mere existence of these systems versus their level of implementation within managerial processes? Drawing on empirical research involving 120 manufacturing SMEs in Makassar City, analyzed through structural equation modelling (SEM), this paper investigates the interdependencies among top management support, infrastructure, stakeholder participation, process management, and quality performance. Findings indicate that only process management exerts a direct influence on quality performance, while leadership, infrastructure, and stakeholder involvement exert indirect, residual effects constrained by how quality processes are configured. Consequently, this study posits that SMEs should embed quality as an integral, internalized practice, rigorously implement it, and continually pursue improvements. High performance in these firms appears less contingent on external certification or formal policy adoption and more on the strategic integration of quality within their process systems and routines. This insight underscores the need for SMEs to shift focus from compliance-driven approaches to cultivating deeply ingrained quality-centric operational cultures, thereby ensuring sustained competitive advantage and responsiveness to dynamic market demands.
Co-Authors Adawiyah, Putri Rabiatul Adisti, Adisti Adriani, Andi Reski Adya Hermawati Aisyah, Dyah Maulidina Alfabetian Harjuno Condro Haditomo Alimin Alimin, Alimin Alisyah, Nur Ameliana, Yana Amin, Ulfatrianti Aminartha, Deasy Soraya A Andi Afrinaramadhani Hatta Andriani, Budi Andriani, Dwi Hardiyanti Anwar Ramli AR Baso, Andi Raodha Arfianty Arfianty, Arfianty Arfiany, Nursuci Aridha, Putri Nur Arie Arma Arsyad Arif, Rifda Nur Hikmahwati Arifin, Andrianto Army Auliah Arwan, Andi Asdar Djamereng Asmirah, Nurul Aulia, Hilyatul Baharuddin, Andi Harnas Bahrun, Sri Arwini Basalamah, H. Salim Baso Amang, Baso Besse Intan Permatasari, Besse Intan Bintang, Andi Budiandriani, Budiandriani Burhan, Muhammad Fahjrul Syahadat Bustami, Tiradewi Chalid, Lukman Diana Eka Pratiwi Dwi Adeningsih Saputri Elhuria, Dea disty ananda, Sela Mita Permatasari, Muhammad Zein, Eviyanti, Sovi Junita Faradillah, Sri Rahayu Firman Firman Fitriana Fitriana Gusal, Teguh Putra Haerana, A Husnul Hamzah, Muh. Fadhil Harlina Harlina Hasan, Achmad Zulkifli Hasanuddin Hasanuddin Hasnawati Hasnawati Hasri Hasri Hatta, Afrinaramadhani Herinda Mardin Herit Pricella, Maezel Herlina Herlina Hilmi Hilmi Husin Husin, Husin Ilmi, N. Imaduddin, Imaduddin Indawati, Nur Indriakati, Andi Jenni Insani, Aunillah Irma Suryani Ishak, Suryadi Iwan Dini Jusman, Nur Hasanah Kamase, Jeni Kasmir, Tri Kendek, Yohanis Sampe Kurnaeni, Nur Lino Padang, Fitha Armeinty Luawo, Aprilia Herman Mahfudnurnajamuddin, Mahfudnurnajamuddin Mambuhu, Nurmawati Mamin, Ratnawaty Maming, Ratnawaty Mandasini, Andi Agus Martaleni - Marwah, Siti Mas’ud, Masdar Maulidia, Annisa Mohammad WIJAYA MT, Rizqah Ridhawana Muh. Saleh, Muh. muh. Tawil Muhajir Arman Muhammad Aqil Rusli, Muhammad Aqil Muhammad Arsyad Muhammad Danial Muhammad Ikbal Muharram, Muharram Muhiddin, Nurhayani H Muhiddin, Nurhayani Haji Muhiddin, St. Mulia Alfiyanti Muhiddin, St. Mutia Alfiyanti Mukhammad Idrus Muli Umiaty Noer Mun'im, Abdul Murniati, Sitti Mustar, Mustika Najamuddin, Mahfud Nur Najib, Rini Oktaviani Nasir, moh Nilawati, Iva Nirina, Nurul Nisai, Khaerun Nur Indah Sari Nur Indah Sari Nurfitra Yanto Nurhayani H. Muhiddin, Nurhayani H. Nurhayati B., Nurhayati Nurmawaddah, Nurmawaddah Nurnajamuddin, Mahfud Nursiany, Nursiany NURWAHIDAH NURWAHIDAH Nurwanah, Andi Nurwati Nurwati P, A. Rahmawati. Peuru, Cytra Dewi Pince Salempa R. Kusumawati Rabiah, Sitti Rahmania Rahmania Rahmansah, Andi Ahmad Rahmat, A Nuur Taufik Rahmatia Rahmatia, Rahmatia Rahmiati Rahmiati Ratna Dewi Reski Ramadani, Reski Resti Nurfaidah Risnawati Risnawati Rony, Zahara Tussoleha Rosyadah, Khairina SAHABUDDIN SAHABUDDIN Sahrani, Sahrani Sahribulan, Sahribulan Saleh, Andi Rahmat Samputri, Salma Samudar, Nurhaerani Sari, Andi Nila Ratna Satnur, Muh. Alham Selviyanti, Selviyanti Serang , Serlin Serang, Serling Serlin serang Shoffan Fatkhulloh Siska Lis Sulistiani Sitti Saenab Sitti Saenab, Sitti Sudarto Sudarto Sulfiani, Ridha Sunday Ade Sitorus Suparman, Hendra Suriyanti, Suriyanti Suryadi, A. Fitriani Suwitho, Suwitho Syahrul Syahrul Syahwi, Sidiq Almien Syamsuddin, Zulkifli T, Muviya Lestari Taufan Eka Putra, Taufan Eka Thanwain, Thanwain Totok Hendarto Ulfa, Tenri Usman, Musawwir Utami, Sherly Putri WARUWU, KHAMO Widyawati Widyawati Yesin, M. Yoga Yuniadi Yudhira, Ahmad Yunus, Sitti Rahma Yusminah Hala Yusra, Andi Nurfadilah Zahrah, St. Zainuddin Rahman Zuhudy, Ahmad Zulqifli Alqadri