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All Journal International Journal of Public Health Science (IJPHS) International Journal of Evaluation and Research in Education (IJERE) Jurnal Ilmiah Psikologi Terapan Jurnal Pendidikan Vokasi Cakrawala Pendidikan Psikologika : Jurnal Pemikiran dan Penelitian Psikologi Jurnal Kesehatan Lingkungan indonesia Jurnal Psikologi VISIKES Humanitas: Indonesian Psychological Journal Journal of Education and Learning (EduLearn) Journal of Educational, Health and Community Psychology Disease Prevention and Public Health Journal Jurnal Psikologi Terapan dan Pendidikan Jurnal Kesehatan Masyarakat Jurnal Psikologi Psikopedagogia Jurnal Psikologi Pendidikan dan Konseling Journal of Educational Science and Technology ELINVO (Electronics, Informatics, and Vocational Education) Jurnal Psikologi Integratif VANOS Journal of Mechanical Engineering Education JURNAL IQRA´ BAGIMU NEGERI : JURNAL PENGABDIAN KEPADA MASYARAKAT Journal An-Nafs: Kajian Penelitian Psikologi Al Ishlah Jurnal Pendidikan Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini Jurnal Psikologi Teori dan Terapan Jurnal Psikologi Talenta Jurnal Dimensi Pendidikan dan Pembelajaran Anfusina: Journal of Psychology Jurnal Pengabdian Pada Masyarakat SYUKUR (Jurnal Inovasi Sosial dan Pengabdian Masyarakat) Dinamisia: Jurnal Pengabdian Kepada Masyarakat JMM (Jurnal Masyarakat Mandiri) Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Jurnal Sinergitas PkM & CSR Martabe : Jurnal Pengabdian Kepada Masyarakat Journal of Educational Research and Evaluation International Journal of Community Service Learning Jurnal Dunia Kesmas Logista: Jurnal Ilmiah Pengabdian Kepada Masyarakat Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat JPPM (Jurnal Pengabdian dan Pemberdayaan Masyarakat) Insight: Jurnal Ilmiah Psikologi Psikostudia : Jurnal Psikologi Jurnal Penelitian IPTEKS Journal Psikogenesis Jurnal Psikohumanika Jurnal Psikologi : Jurnal Ilmiah Fakultas Psikologi Universitas Yudharta Pasuruan Jurnal Neo Konseling Al-Qalb : Jurnal Psikologi Islam Psychopreneur Journal Journal of Vocational Education Studies (JOVES) BERNAS: Jurnal Pengabdian Kepada Masyarakat Psyche: Jurnal Psikologi Jurnal REKSA: Rekayasa Keuangan, Syariah dan Audit JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Humanism : Jurnal Pengabdian Masyarakat Psikoborneo : Jurnal Ilmiah Psikologi Prima Abdika: Jurnal Pengabdian Masyarakat Jurnal Penelitian dan Pengukuran Psikologi: JPPP Sinar Sang Surya: Jurnal Pusat Pengabdian kepada Masyarakat IJORER : International Journal of Recent Educational Research Jurnal Ipteks Terapan : research of applied science and education Bulletin of Pedagogical Research International Journal on Education Insight Psyche 165 Journal Jurnal Psikologi Pendidikan dan Konseling IJCOSIN : Indonesian Journal of Community Service and Innovation Prosiding University Research Colloquium Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Jurnal Pengabdian Pada Masyarakat PROSIDING SEMINAR NASIONAL PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT (SNPPM) UNIVERSITAS MUHAMMADIYAH METRO Bagimu Negeri : Jurnal Pengabdian Kepada Masyarakat Journal An-Nafs: Kajian Penelitian Psikologi Prosiding Seminar Nasional Unimus Journal of Islamic Guidance and Counseling
Fatwa Tentama
Universitas Ahmad Dahlan Yogyakarta , Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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Building Customer Loyalty through Satisfaction: The Contributory Role of Service Quality in the Retail Sector Rizqianto, Indra Dwi; Tentama, Fatwa
Psikoborneo: Jurnal Ilmiah Psikologi Vol 14, No 1 (2026): Psikoborneo: Jurnal Ilmiah Psikologi
Publisher : Program Studi Psikologi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/psikoborneo.v14i1.22342

Abstract

Many Indonesian companies experience problems with customer loyalty that have a significant impact on the long-term survival of the company. These problems are related to inadequate service quality and low customer satisfaction levels. This study aims to test the model of the influence of service quality on customer loyalty with customer satisfaction as a mediating variable. This study uses a multivariate quantitative design. The population consists of consumers of Company X. The sampling technique used is quota sampling with a sample size of 200. The characteristics of the research sample are consumers of Company X aged between 18 and 60 years who have shopped at least three times at Company X. The research analysis technique uses SEM-PLS with SmartPLS 4.1.0.9. The results of the study show that: 1) There is a highly significant positive direct effect of customer satisfaction on customer loyalty, 2) There is a highly significant positive direct effect of service quality on customer satisfaction, 3) There is a direct positive and highly significant effect of service quality on consumer loyalty, 4) There is an indirect positive and highly significant effect of service quality on consumer loyalty through consumer satisfaction, 5) The research model has good model fit between the designed and tested research model and the empirical data.Banyak perusahaan Indonesia mengalami masalah dengan loyalitas pelanggan yang berdampak signifikan terhadap keberlangsungan hidup jangka panjang perusahaan tersebut. Masalah-masalah ini terkait dengan kualitas layanan yang tidak memadai dan tingkat kepuasan pelanggan yang rendah. Studi ini bertujuan untuk menguji model pengaruh kualitas layanan terhadap loyalitas pelanggan dengan kepuasan pelanggan sebagai variabel mediasi. Studi ini menggunakan desain kuantitatif multivariat. Populasi terdiri dari konsumen Perusahaan X. Teknik sampling yang digunakan adalah sampling kuota dengan ukuran sampel 200. Karakteristik sampel penelitian adalah konsumen Perusahaan X berusia antara 18 dan 60 tahun yang telah berbelanja minimal tiga kali di perusahaan X. Teknik analisis penelitian menggunakan SEM-PLS dengan SmartPLS 4.1.0.9. Hasil penelitian menunjukkan bahwa: 1) Terdapat pengaruh langsung secara positif yang sangat signifikan pada kepuasan konsumen terhadap loyalitas konsumen, 2) Terdapat pengaruh langsung secara positif yang sangat signifikan pada kualitas pelayanan terhadap kepuasan konsumen, 3) Terdapat pengaruh langsung secara positif dan sangat signifikan pada kualitas pelayanan terhadap loyalitas konsumen, 4) Terdapat pengaruh tidak langsung secara positif yang sangat signifikan pada kualitas pelayanan terhadap loyalitas konsumen melalui kepuasan konsumen, 5) Model penelitian memiliki kecocokan model (fit model) yang baik antara model penelitian yang telah dirancang dan diuji dengan data empirisnya.
Pelatihan Pembuatan Nugget Lele Dan Nila Untuk Pencegahan Stunting di Kalurahan Tegalrejo Sukesi, Tri Wahyuni; Andini, Risnaida Ratri; Mutmainah, Nur Fitri; Tentama, Fatwa; Sudarsono, Bambang; Mulasari, Surahma Asti; Sulistyawati, Sulistyawati; Ghazali, Fanani Arief
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 5, No 1 (2026): January 2026
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v5i1.7027

Abstract

Stunting masih menjadi salah satu permasalahan gizi kronis yang berdampak pada tumbuh kembang anak di Indonesia, termasuk di Kabupaten Gunung Kidul. Salah satu upaya pencegahan adalah melalui diversifikasi olahan pangan berbasis protein hewani yang mudah diakses masyarakat. Kegiatan pengabdian ini bertujuan untuk meningkatkan pengetahuan kader kesehatan mengenai pengolahan nugget ikan lele dan nila sebagai alternatif pangan bergizi dalam pencegahan stunting. Metode yang digunakan adalah pelatihan partisipatif dengan teknik praktik langsung. Subjek kegiatan adalah 20 kader kesehatan di Kalurahan Tegalrejo, Gunung Kidul. Pengukuran pengetahuan dilakukan menggunakan pre-test dan post-test. Hasil menunjukkan adanya peningkatan rata-rata skor dari 69,8 sebelum pelatihan menjadi 81,25 sesudah pelatihan. Temuan ini membuktikan bahwa pelatihan mampu meningkatkan pengetahuan kader dalam pemanfaatan olahan ikan sebagai upaya promotif dan preventif pencegahan stunting.
Digitalisasi Pemantauan Tumbuh Kembang Balita Menggunakan Timbangan Pintar Berbasis IoT di Posyandu Hargomulyo Mulasari, Surahma Asti; Tentama, Fatwa; Ghozali, Fanani Arief; Sadad, Sulthan Ghazy; Sade, Rahmadan Oktryando Putra; Arsa, Gema Samodra Cahya; Suwartini, Iis; Muslim, Farid
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 5, No 1 (2026): January 2026
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v5i1.7544

Abstract

Monitoring toddler growth and development is a crucial component in accelerating stunting reduction. However, manual recording at integrated health posts (Posyandu) leads to a high risk of measurement errors, delays in data processing, and inaccurate interpretation of nutritional status. This community service activity aims to improve measurement accuracy and the efficiency of Posyandu services through the implementation of Internet of Things (IoT)-based Smart Scales at five Posyandus in Hargomulyo Village. The program included training on digital scales, training on growth and development monitoring applications, nutrition education, and pre-post evaluation of cadre knowledge. Results showed an increase in cadre knowledge and skills in digitally collecting and processing growth and development data. All cadres showed improved scores after the training, particularly in understanding the application and use of digital scales. Service digitization has been shown to improve data consistency, expedite service delivery, and strengthen early detection of stunting risk. These findings indicate that IoT technology is worthy of replication as an innovation for strengthening basic health services in rural areas.Keywords: stunting, Posyandu, IoT, digital anthropometry, health cadres
Literature Review: Faktor-Faktor Yang Mempengaruhi Tingkat Stres Pada Remaja Jamalludin, Muhammad; Sunarti, Sunarti; Tentama, Fatwa
Jurnal Dunia Kesmas Vol 15, No 1 (2026): Volume 15 Nomor 1
Publisher : Persatuan Dosen Kesehatan Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jdk.v15i1.21887

Abstract

Stress is a common psychological problem among adolescents and has a significant impact on mental health, social development, and academic achievement. This study aims to identify and analyze factors influencing stress levels in adolescents based on 14 research articles with a case-control design. Literature was obtained from various databases such as Google Scholar, GARUDA, PubMed, ScienceDirect, and DOAJ using keywords related to stress and adolescents. The analysis results indicate that stress in adolescents is influenced by academic pressure, family economic conditions, social relationships, social media use, and psychological factors such as self-confidence and emotional management skills. Academic pressure was the most dominant factor found. This study also revealed that the lack of validated measurement tools was a major limitation in the analyzed studies. Therefore, a multidimensional intervention approach and further research with a more robust methodology are needed to design effective prevention strategies
Co-Authors - Sulistyawati ., Subardjo Adelia Saharani Adisti, Adisti Ahmad Fanani Ghazali Ahmad Muhammad Diponegoro Ahmad Rizal Solihudin Aji Apri Setiawan Aji, Ilham Setyo Albarusi, Ratna Gumintang Ali, Raden Muhammad Alifah, Rifa Nur Amanah, Fisa Anak Agung Gede Sugianthara Andhika Eko Wicaksono Andini, Risnaida Ratri Arfiani Nur Khusna Arief Ghozali, Fanani Arman, Alfareza Hairyanto Arsa, Gema Samodra Cahya Asmadi Alsa Asti Mulasari, Surahma Astry Axmalia Atussadah, Imro Aziz Nurudina Bahtiar Wilantara Bambang Noor Achsan Bambang Sudarsono Bambang Sudarsono Bambang Sudarsono Basori, Khoiruddin Bella Rifqi Nabilah Binasari, Erni Suci Birrulwalidaini Birrulwalidaini Birrulwalidaini, Birrulwalidaini Budi Santosa Budi Santosa Budi Santosa Budi Santosa Budiastuti, Pramudita Cita Yuliantin Damaiwanti, Auril Delfores, Hasothiya Dwi Lestari Desi Ariska Dessy Pranungsari Desta Risky Kusuma Dewi Niki Annisa Dewi Wulansari, Aulia Dicky Haryadi Diningrum, Alya Surya Diponegoro, Ahmad Erita Yuliasesti Diah Sari Erita Yuliasesti Diah Sari Esfan Sofyan Eva Riyansha Riskiyana Fadhilah Auliyah Uswah Basman Fakhri Abdussalam Fanani Arief Ghazali Fanani Arief Ghozali Fanani Arief Ghozali Fanani Arief Ghozali Fanani Arief Ghozali Fanani Arief Ghozali Fanani Arief Ghozali Fanani Arief Ghozali Fanani Arif Ghozali Fatonah, Siti Feti Fitriana Oktaviani Fitriani Mutmainah, Nur Fitriani, Isah Fitrianur Fitrianur Ghazali, Fanani Arief Ghazi Arridha Ghozali, Fanani Arief Gumelar, Bagus Hadi Suyono Hadi Suyono Handayani, Nurrina Hartin Hidayah Suastiningsih Haryadi, Dicky Hasothiya Dwi Lestari Delfores Hendy Purnomo Heni Pujiastuti Herlina Siwi Widiana Herman Yuliansyah Herman Yuliansyah Herman Yuliansyah Herman Yuliansyah Herman Yuliansyah Herman Yuliansyah Herman Yuliansyah Herman Yuliansyah Herman Yuliansyah, Herman Herminarto Sofyan Hidayat, Muhammad Syamsu Horiyanto, Moh Husnawati Husnawati Iis Suwartini Indah Dwi Cahya Izzati Jamalludin, Muhammad Jhon Mart Ramadan Joko Budi Santosa Jumaedi Nasir, Ardiansyah Khadafi, Ahmad Khoiruddin Bashori Kurniati, Anita Tri KURNIAWAN, WILLYTIYO Kurniawati Kurniawati Kurniawati Kusmini Kusmini Kusuma, Desta Rizki Labiba, Khusna Laili Qomariyah Letty Efliyulia Lharasati Dewi Lia Kaulina Suci Ningtyas Lia Kaulina Suci Ningtyas Liliana , Anggie Lina Handayani Listyaningrum, Prabandari Lu Lu Nafiati Lu'lu' Nafiati Lu'lu' Nafiati Lu'lu' Nafiati Lu'lu' Nafiati Lu'lu' Nafiati Lu'lu' Nafiati Lu’lu’ Nafiati Lu’Lu’ Nafiati Lu’lu’ Nafiyati Lu’lu’ Nafiyati M Muthmainah Maulana, Muchsin Mauliddina Qurrota A’yun Muchsin Maulana Muchsin Maulana Muchsin Maulana, Muchsin Muhamad Hasan Abdillah Muhammad Allex Martadinata Muhammad Japar Muhammad Ridho Prihatin Muhammad Sayuti Muhammad Zulfikar Nur Muhopilah, Pipih Mujidin, Mujidin Mukti Bima Heryasa Muslim, Farid Muthmainah Muthmainah Muthmainah, M Mutmainah, Nur Fitri Nabilah, Bella Rifqi Nafiati, Lu'lu' Nafiati, Lu’lu’ Naila Nasywa Nezia Arkhindah, Lintang Ningtyas, Lia Kaulina Suci Nisa Novianti, Tria Nissa Tarnoto Nizar Zulmi Okfrima, Ria Oktaviani, Fitriana Prabandari Listyaningrum Prabandari Listyaningrum Pratama, Wegig Pujilestari, Siska Purnomo, Hendy Purwati Purwati Purwati Purwati Putriyani Putriyani Qomar, Nurul Izzah Al R. Hafid Hardyanto, Settings Rahmawati, Listiana Rahmawati, Rahmawati Rara Salsabila Syani Rara Salsabila Syani Reza Fazan Dihaq Rezi Yuliansyah Rifa Nur Alifah Rika Yulianti Fitri Rini Anggraeni Rini Anggraeni Rini Anggraeni Rizal Nopriyanto Rizqianto, Indra Dwi Rochmayanti, Failla Rokhmayanti Rokhmayanti Sabrina Yusantri Sadad, Sulthan Ghazy Sade, Rahmadan Oktryando Putra Salsabila, Andi Lutfiyah Nada Santosa, Joko Budi Sari, Melita Putri W. Sayuti, Muhammad Septia Hidayatullah, Agung Setiawan, Aji Apri Setyanto, Barry Nur Silvi Juwita Sinanto, Rendi Ariyanto Siska Pujilestari Siti Feti Fatonah Siti Kurnia Widi Hastuti Sitti Nur Djannah Sitti Nur Djannah Situmorang, Nina Zulida Siwi Pramatama Mars Wijayanti Suastiningsih, Hartin Hidayah Subardjo . Subardjo Subardjo Subardjo Subardjo Subardjo Subardjo Subardjo Subardjo Subardjo Subardjo, Subardjo Sudarsono, Bambang Suhono Sulasdi Sulasdi Sulistyawati Sulistyawati Sulistyawati Sulistyawati Sulistyawati Sunarti Surahma Asri Mulasari Surahma Asti M Surahma Asti Mulasari Surahma Asti Mulasari Surahma Asti Mulasari Surahma Asti Mulasari Surahma Asti Mulasari Surahma Asti Mulasari Syamsuddin, Arief Tarnoto , Nissa Tika Rahayu Titi Murniati Titi Murniati Tri Ayuk Rama Dani Tri Hartina Paputungan Tri Kuat, Tri Tri Wahyuni Sukesi Tri Wahyuni Sukesi Ulfa Ermawati Ulinnuha Yudiansa Putra Ummul Khair Wahyuni Sukesi, Tri Wegig Pratama Wicaksono, Andhika Eko Willytiyo Kurniawan Wirayudha Pramana Bhakti Yuliania, Devi Yuliansyah, Rezi Yuzarion, Yuzarion Zakaria, Zayah Zayah Zakaria Zurqoni