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All Journal KAPAL Jurnal Ilmu Pengetahuan dan Teknologi Kelautan Tadris: Jurnal keguruan dan Ilmu Tarbiyah Jurnal Pendidikan Biologi Indonesia Jurnal Dimensi EDUKATIF : JURNAL ILMU PENDIDIKAN Meteor STIP Marunda Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Dinamika Bahari: Journal of Maritime Dynamic Jurnal Abdidas Tematik : Jurnal Teknologi Informasi Komunikasi Jurnal Sosial dan Teknologi CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia Jurnal Akuntansi dan Keuangan Research and Development in Education (RaDEn) Indo-Fintech Intellectuals: Journal of Economics and Business Jurnal Kajian dan Penelitian Umum Physical Therapy Journal of Indonesia Jurnal Penelitian Pendidikan Indonesia HENGKARA MAJAYA International Journal of Educational Development International Journal of Educational Technology and Society Digital Innovation : International Journal Of Management Green Inflation: International Journal of Management And Strategic Business Leadership Epaper Bisnis: International Journal Entrepreneurship and Management International Journal of Law and Society International Journal of Sociology and Law International Journal of Industrial Innovation and Mechanical Engineering International Journal of Management, Accounting & Finance International Journal of Mechanical, Industrial and Control Systems Engineering Action Research Journal Greenation International Journal of Law and Social Sciences Greenation International Journal of Tourism and Management Greenation International Journal of Economics and Accounting Green Engineering: Journal of Engineering and Applied Science Harmony Management: International Journal of Management Science and Business Multicore International Journal of Multidisciplinary (MIJM) International Journal of Educational Practice and Policy
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Impact of Sedimentation and Navigation Aid Deficiencies on Ship Maneuverability and Grounding Accidents in Maritime Operations Wahid, Ahmad; Barasa, Larsen; Simanjuntak, Marudut Bernadtua
Greenation International Journal of Law and Social Sciences Vol. 4 No. 1 (2026): Vol. 4 No. 1 (2025): (GIJLSS) Greenation International Journal of Law and Socia
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v4i1.789

Abstract

Sedimentation and navigation aid deficiencies constitute two interacting technical hazards that persistently contribute to ship grounding accidents, yet their combined effect on vessel maneuverability remains underexamined in qualitative, multi-stakeholder research. This study investigates how sedimentation levels and navigation aid reliability jointly affect ship maneuverability and grounding risk in Indonesian maritime operations. A qualitative design was employed, drawing on semi-structured interviews and focus group discussions with 20 participants: 2 senior maritime professionals with over 20 years of operational experience, 5 maritime vocational lecturers, and 13 recent maritime graduates. Data were analyzed using a systematic six-phase thematic analysis with intercoder verification (Cohen's kappa κ = 0.81). The results reveal significant cross-group score differentials: experts rated chart accuracy at 8.9 and under-keel clearance management at 8.5, while graduates scored rudder effectiveness at 7.2 and stopping distance management at 7.1 — identifying these hydrodynamic parameters as the most critically underprepared domains in current vocational training. The study makes three specific contributions. First, it demonstrates empirically that the education–industry gap in sedimentation risk management is most acute in hydrodynamic competency rather than navigational aid familiarity. Second, it identifies real-time monitoring and predictive sediment modeling as the technological interventions with the broadest stakeholder consensus. Third, it proposes a structured curriculum integration pathway for sedimentation risk management in Indonesian maritime polytechnics.
The Effect of Service Quality and Container Availability on Export Market Share: Evidence from Fresh Coconut and Natural Rubber Export Services in South Sumatra, Indonesia Barasa, Larsen; Suranta, Natanael; Malau, April Gunawan; Rinaldi, Aditya; Zahra, Sopia
Greenation International Journal of Economics and Accounting Vol. 4 No. 1 (2026): Greenation International Journal of Economics and Accounting (March - May 2026)
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v4i1.787

Abstract

Container shipping logistics is a key determinant of the competitiveness of agricultural commodity exports; however, the mechanism by which service quality at the shipping agent level and container availability jointly determine export market share remains under-examined theoretically, and no empirical research exists on this topic—particularly in the export corridors of developing countries, where no previous studies have modeled these two driving factors simultaneously using causal inference methodology. This study examines the simultaneous effects of service quality (the five dimensions of SERVQUAL) and container availability on the export market share of PT Samudera Agro Logistics (SAL), a shipping agency operating fresh coconut and natural rubber export corridors in South Sumatra, Indonesia. A quantitative cross-sectional design was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM), with data collected from 50 operational and managerial decision-makers at 10 active exporting companies, selected through purposive sampling based on direct involvement in SAL’s export service cycle and a minimum of one year of container logistics experience. The results indicate that container availability is the primary driver of export market share (β = 0.557; t = 5.054; p < 0.001), exerting a stronger influence than service quality (β = 0.432; t = 3.502; p < 0.01)—a finding that challenges the dominant view in maritime logistics literature, which focuses on service quality. Together, these two variables explain 57.9% of the variance in export market share (R² = 0.579), with large effect sizes (f² = 0.430 and 0.717) and adequate predictive relevance (Q² = 0.384), confirming the model’s robustness. As its primary theoretical contribution, this study introduces the Logistics Agent Competitiveness Model (LACM), an original framework that integrates SERVQUAL, Resource Based View (RBV), and Service Dominant Logic (SDL), which establishes that container availability is an independent strategic resource, not merely a sub-dimension of service quality, in determining the competitiveness of shipping agents. Practical implications are directed toward shipping agency managers prioritizing container fleet reliability, major shipping companies optimizing feeder allocation strategies, and policymakers addressing structural container imbalances in secondary export corridors.
Digital-Based Customer Service Development Strategy in the Business Development Division of Merchant Marine in Indonesia Suhartini, Suhartini; Barasa, Larsen; Yahya, Aliya Izet Begovic
Greenation International Journal of Economics and Accounting Vol. 4 No. 1 (2026): Greenation International Journal of Economics and Accounting (March - May 2026)
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v4i1.788

Abstract

Digital transformation in customer service is reshaping how educational institutions manage stakeholder engagement, yet systematic evidence from Indonesian maritime vocational institutions remains scarce. This study examines the digital-based customer service development strategies implemented by the Business Development Division of Sekolah Tinggi Ilmu Pelayaran (STIP) Jakarta, analyzing how five integrated digital tools web-based service platforms, AI-powered chatbots, WhatsApp customer service, Zoom consultations, and Google Forms satisfaction surveys collectively affect communication efficiency, responsiveness, and service quality. A qualitative case study design was employed, drawing on semi-structured interviews with 8 key informants from the Business Development Division, direct observation of digital tool deployment, and analysis of CRM logs and satisfaction survey data across one academic year. Data were analyzed through a systematic six-phase thematic analysis with intercoder verification (Cohen's Kappa κ = 0.82). The study's key findings reveal three interdependent success factors: technological infrastructure quality, staff digital literacy and training, and data-driven iteration and identify digital literacy constraints among customers as the most significant remaining implementation barrier. The principal theoretical contribution is a contextually grounded integration of SERVQUAL service quality dimensions (Parasuraman et al., 1988) with digital transformation theory within an Indonesian maritime higher education context the first such integration for this institutional type demonstrating that reliability and responsiveness dimensions of service quality are most substantially improved by AI chatbot and WhatsApp integration, while assurance and empathy dimensions are most effectively addressed through Zoom consultation. The findings provide maritime educational institutions with an evidence-based digital service integration model transferable across analogous vocational higher education contexts.
Co-Authors Abdul Rachman Aditya Rinaldi Aditya Rinaldi Agus Ramdani Ahmad Ahmad Ahmad Wahid Aji Permana Aji Permana Aji Permana, Aji Akhmad Gifari Multazam Alamsyah, Jaya Amrin Amrin Andriyan Hendry Ole April Gunawan April Gunawan Malau April Gunawan Malau ARIF HIDAYAT Bagaskoro, Bagaskoro Bambang Kurniadi Bambang Kurniadi, Bambang Bambang Sumali Bambang Sumali Benny Hidayat Boy Laksamana Brenhard Mangatur Tampubolon Brenhard Mangatur Tampubolon Cahyadi , Tri Chanra Purnama Cris Kuntadi Damayanto Purba Damayanto Purba Damoyanto Purba Denny Fitrial Desy Anggraini, Rika Diah Zakiah Dika Handika Munajat Dika Handika Munajat Disca Panji Trianggit Dwiyani, Nurindah Erwin Ferry Manurung Fadiansyah, M Rizki Fahmi Umasangadji Faisal Aswin Faozun, Irfan Firdaus Bintang Cahyanti Frans Kalangie, Theo J. Geboy Geboy Hazbi Aziz Ashshiddiqi Ida Ayu Putu Sri Widnyani Ikhwanuddin Ikhwanuddin Imam Fachruddin Imam Fahcruddin Imam Fahcruddin Irene Evi Krismawati Irfan Faozun Jaja Suparman Jay Singgih Jayawarsa, A.A. Ketut Kurnia Putri, Mega Laksamana, Boy Lestari, Diyah Dewi Lili Purnamasita Lisa Annur Arum Janah Lisa Annur Arum Janah M. Anang Jatmiko Mangatur Tampubolon, Brenhard Marihot Simanjuntak Marihot Simanjuntak Markus Yando Marlin Marlin Marlin, Marlin Mauritz H. M. Sibarani Mega Kurnia Putri Meilinasari Nurhasanah Hutagaol Mora, Priscilia Mudakir Mudakir, Mudakir Mutiara Szeze Natanael Suranta Nurbaety, Intan NURUL WAHYUNI Panderaja Soritua Sijabat Purba, Damoyanto Purnama, Chanra Retno Sawitri Wulandari Retno Sawitri Wulandari Rika Desy Anggraini Riyanto Riyanto Riyanto Riyanto Riyanto Rochmansyaha, Rizal Ronald Simanjuntak Rosna Yuherlina Siahaan Rosna Yuherlina Siahaan S. Suhartini Sari Kusumaningrum Sari Kusumaningrum Sibarani, Mauritz Halomoan Manontang Sijabat, Panderaja Soritua Silitonga, Daniel Simanjuntak, M. Marihot Simanjuntak, Marihot Simanjuntak, Marudut Bernadtua Simatupang, Sahattua P. Siska Yoniessa Sri Nurhayati Suhartini Suhartini Sumali, Bambang Surawan, Agus Susi Herawati Susi Herawati Susi Herawati Titis Ari Wibowo Togatorop, Agus Tri Cahyadi Utama, Yusuf Pria Vidya Selasdini Wahid, Ahmad Wardoyo Dwi Kurniawan Wartono Rs Wibowo, Titis Ari Winarno Winarno Winarno Winarno Yahya, Aliya Izet Begovic Yayu Nopriani Martha Yok Suprobo Zahra, Sopia