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All Journal Agromet Jurnal Teknologi Informasi dan Ilmu Komputer JURNAL DINAMIKA VOKASIONAL TEKNIK MESIN JOURNAL OF CIVIL ENGINEERING, BUILDING AND TRANSPORTATION Techne : Jurnal Ilmiah Elektroteknika Technomedia Journal JSiI (Jurnal Sistem Informasi) Jurnal Ilmiah Pendidikan dan Pembelajaran Journal of Education Action Research IMPROVEMENT: Jurnal Ilmiah untuk peningkatan mutu manajemen pendidikan J-Dinamika: Jurnal Pengabdian Kepada Masyarakat JISAE (Journal of Indonesian Student Assesment and Evaluation) Veritas : Jurnal Teologi dan Pelayanan ACITYA Journal of Teaching & Education Jurnal Muara Ilmu Ekonomi dan Bisnis Jurnal Teknik Mesin Indonesia Zonasi: Jurnal Sistem Informasi Jurnal Engine: Energi, Manufaktur, dan Material Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Airman Jurnal Ilmiah Akomodasi Agung Jurnal Ilmiah Raflesia Akuntansi Jurnal Pengabdian Kepada Masyarakat Patikala Arus Jurnal Pendidikan Arus Jurnal Sosial dan Humaniora Journal of Trends Economics and Accounting Research Andalas International Journal of Socio-Humanities (AIJOSH) Journal of Innovation Research and Knowledge Arus Jurnal Psikologi dan Pendidikan Jurnal Pengabdian Masyarakat Ilmu Pendidikan Jurnal Infokes (Informasi Kesehatan) Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal TNI Angkatan Udara Berkala Forum Studi Transportasi antar Perguruan Tinggi The Indonesian Journal of Computer Science Alhikam Journal of Multidisciplinary Islamic Education (AJMIE) Rabbayani: Jurnal Pendidikan dan Peradaban Islami Nuwo Abdimas Tourism Economics, Hospitality, and Business Management Journal PESHUM SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa EPISTEMOLOGI : Jurnal Pengabdian Masyarakat dan Penelitian Jurnal Keselamatan Transportasi Jalan Journal of Advances in Physics Education
Handoko
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Journal : Technomedia Journal

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Pemanfaatan Teknologi Layanan Fine Dining untuk Meningkatkan Customer Experience dan Influence Satisfaction: Utilization of Fine Dining Service Technology to Improve Customer Experience and Influence Satisfaction Felix, Antonius; Steven Jonathan Salim; Juan Matthew Karsten; Handoko; Anlovsky; Daniel
Technomedia Journal Vol 8 No 3 Februari (2024): TMJ (Technomedia Journal)
Publisher : Pandawan Incorporation, Alphabet Incubator Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/tmj.v8i3.2170

Abstract

The restaurant industry is a business that is popular among the public, because it promises large profit potential. One of the classifications in the restaurant industry is upscale restaurants, which are the type of restaurant that has the highest level of service. Fine dining restaurants are a type of restaurant that is included in the upscale restaurant category. Even though fine dining restaurants are included in the niche market category which has few competitors, there are quite a lot of fine dining restaurants in Jakarta & Bali. Therefore, fine dining restaurants need to present something different for their consumers. In Jakarta & Bali, a fine dining restaurant has introduced a distinctive dining experience by integrating three-dimensional visual technology and digital mapping in its Le Petit Chef program. Through the concept offered by Le Petit Chef, it provides a new touch to the culinary world, especially in Indonesia because this concept is something that has not existed before. In order to be able to face increasingly fierce competition. By providing this unique experience, researchers are interested in examining what Customer Experience factors can have an influence on Customer Satisfaction. This research aims to have an impact on customer experience at Le Petit Chef in Jakarta & Bali which involves aspects of product quality, price and service quality on the level of Customer Satisfaction. In achieving this goal, the research focus will be placed on three main aspects: (1) the influence of the impact of product quality on customer satisfaction, (2) the influence of the impact of price on the level of customer satisfaction, and (3) the influence of the impact of service quality on customer satisfaction. The approach used is a qualitative approach with descriptive and explanatory methods, utilizing secondary data. The population used in this research is all reviews on the Google Review and Tripadvisor platforms for Le Petit Chef restaurants in Jakarta & Bali, namely 115 reviews, with a sample size of 17 reviews. Sampling was carried out using the Probability sampling method. Data collection involved two sources from TripAdvisor and Google Reviews as sources to extract customer perceptions of the Le Petit Chef Jakarta & Bali restaurant. The discussion data will then be explained in more depth as to whether there are aspects such as food, price and service in the review. So that it can produce a conclusion regarding the impact of these aspects on the level of customer satisfaction. The research results show that price has a perpendicular influence on customer satisfaction, food quality that meets customer expectations has a positive impact on customer satisfaction, and service quality from a restaurant has a significant impact on customer satisfaction.
Co-Authors Adawiyah Siregar, Rabiyatul Agus Sutrisno Agustin Ahda Imron, Nanda Alexander Knohl Aliffia Hanif Ariyani Amida Tri Andani Anang Cundoko, Tumiran Anlovsky Antonius Felix ARINDA LELIANA Aryatama, Septian Asrofiq, Ahmad Athiya Farha, Syahla Ati Bambang Hari Priyambodo Bambang Hari Priyambodo Barruly, Yusuf Booni Tauhid Brahmana, Billy Teopilus Budi Basuki Christian Stiegler Churniawan, Erifendi Daniel Destini, Frida Dina Rahmawati Dintia Nurmazia Milah Dorrah Azis DWI YULIANTI Dyandra Sastra Wardani Edi Saputra Fadhilah Khairani, Fadhilah Farhana Yasmeen Qadri Farida, Muthia Fatkhur Rohman Felita Jekri Felixtianus Eko Wismo Winarto Fikry Alvianto Kurniawan, Fikry Grant Andrie Hartanto Kusuma Wardana Hasan Hariri Hasudungan, Farhan Herfiyanti, Leni herpratiwi Imam Solihin Indra Permana, Indra Jengkar, Sapta Jonathan Salim, Steven Joosten Joosten Juan Matthew Karsten Junadhi Junadhi Kurniawan, Stephanus Danny Kusumastuti , Rajnaparamitha Lilik Dwi Setyana Luh Maya Rani Martina, Evi Martinus Heru Palmiyanto Matthew Karsten, Juan Mliless , Mohamed Mliless, Mohamed Muhammad Safdar Bhatti Muhammad, Fachri Muhtasor Mutholingah, Siti Mutia Putri Dewi Apriyanti Nanda Ahda Imron Nasution, Bariq Nazra Zahid Shaikh Ndaomanu, Yorgi Ardiano Nina Kadaritna Nina Kadaritna NURHADI NURULIA HIDAYAH Nurwahidin, Muhammad Pamungkas, Ilman Putra Pradini, Susanthi Prihadianto, Braam Delfian Prihanto, Rusman Priyanto, Kaleb Putra Iswanto, Ary Rafif, Raihan Raharjo Putri, Miftahul Zannah Rahmaddeni Rahmaddeni Rahman, Sapta Isniar Ramadhani, Muh Rizki Ramadhansyah, Donny Rangga Firdaus Resti Salmayenti Ria Khoirunnisa Apriyani Rifqi Khairul Anam Riswandi Rizal Habib, Muhammad Rizal, M. Khairu Rizal, M. Khairu Rizal Rizky Amelia Rizky Kurniawan Robert Deffie Rosidin, Udang Ruby T Rusli Salsabila Putri, Hana Saputra, Mirwan Sasongko, Agung Dwi Sasqiya Putri, Destiana Sempurna Seta Anggara, Yogi Setyawan Bekti Wibowo Setyo Oktaria, Dhina Sigit Sugiarto Sowiyah Sowiyah Steven Jonathan Salim Sucitra, Diah Ayu SUGIYANTO Sugiyanto Sugiyanto Sutomo Putra, Lopan Syafaruddin Tania June Tannia Triwahyu, Hardi Triyani Arita Fitri Undang Rosidin Undang Rosidin Wahyu Pratama, Andri Wan Ibnu, Happy Wariyanto Abdullah, Robi Wawan Riyanta Widyastuti Widyastuti Widyastuti Wijaya, Andreas Winson Y. H. Yogaswara, Y. H. Yani Kurniawan Yarzan Munakalla Yogi Yunefri, Yogi Yon Sugiarto Yudho, Giri Yuwono Wiarco Za’immatul Mu’allimah