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R. Madhakomala

Universitas Negeri Jakarta

Author-ID : 2415087

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Other

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Quality Strategy in Excellent Service System Management for Customer Satisfaction in Educational Institutions Rakhman, Nadine; Abidin, Zaenal; Hafidhah, Hafidhah; R. Madhakomala, R. Madhakomala
Jurnal Edusci Vol 2 No 3 (2025): Vol 2 No 3 Januari 2025
Publisher : Annpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/edusci.v2i3.571

This study describes the quality strategy used to manage excellent service systems for customer satisfaction in educational institutions. This research uses a literature study method by observing various documents from books and journals. The literature study focuses on researching literature related to education quality strategies, excellent service of educational institutions, and educational customer satisfaction both internally and externally. Data collection is carried out by collecting literature data, reading, recording, and managing research results objectively, systematically, analytically, and critically by looking at the year of publication and the most up-to-date research. The results of this study show that the quality of educational institutions is the responsibility of all elements of the school. Quality Strategy The management of an excellent service system depends on the concept of quality management initiated, the excellent service provided by educational institutions to customers, and the orientation to what customers need. The concepts of quality management, excellent service, and customer satisfaction are three crucial components that must be possessed by educational institutions in order to produce a quality strategy for excellent service in educational institutions.

Culture of Productivity in Higher Education Institutions in Indonesia Sumaryono, Agustinus; Fitrian, Farhan; R. Madhakomala, R. Madhakomala
Jurnal Edusci Vol 2 No 3 (2025): Vol 2 No 3 Januari 2025
Publisher : Annpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/edusci.v2i3.572

This research seeks to fill the gap by exploring productivity culture theory and applying in concretely in the Indonesian context. Thus, this research is expected to provide new insights and significantly contribute to the design of more effective and inclusive policies to improve the productivity culture in higher education in Indonesia. This research uses a descriptive research type method to better understand productivity culture from various theoretical and practical perspectives. This research shows that productivity culture in higher education is very important. it can be found that there are several challenges and problems of productivity culture in Indonesia, including Inequality of Access, inequality of quality, lack of access, and problems from input, process, and output of higher education in Indonesia. In order to overcome the problems above, it is necessary to have mutual cooperation and collaboration from all parts of the nation as the key to implementing several alternative solutions, including the Use of government education fund allocation for research, The Establishment of Writer University, Collaboration of Indonesian universities with top world universities, Improving the quality and management of educators and education personnel in higher education. The awareness of productivity culture is a concern and requires a balance between input, process, and output quality in higher education. This study may not consider some factors that can influence the increasing productivity culture, such as geographic conditions and cultural diversity in various regions of Indonesia. Further research with a conceptual approach can provide more comprehensive insight into productivity culture problems in higher education in Indonesia.

Analysis of The Relationship Between TQM and MBS for Educational Needs in The 21 St Century Nurhajati, Nurhajati; Pertiwi, Santhi; R. Madhakomala, R. Madhakomala
Jurnal Edusci Vol 2 No 3 (2025): Vol 2 No 3 Januari 2025
Publisher : Annpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/edusci.v2i3.575

This study aims to describe and analyze the relationship between TQM and SBM for education needs in the 21st century. This research uses a literature study method by observing various documents from books and journals. The literature study focuses on researching literature related to total quality management, SBM, and students' character in the 21st century. Data collection is carried out by collecting literature data, reading, recording, and managing research results objectively, systematically, analytically, and critically by looking at the year of publication and the most up-to-date research. The results of this study show that TQM and SBM have an essential role in education in the 21st century. This is because TQM and MBS provide enthusiasm for education managers to continue to adapt, improve quality, and compile what the educational institution needs. TQM and MBS have a good relationship in the management of education in the 21st century.

Factors that influence the Quality of Human Resources for Employees at the National Disaster Management Agency Simanjuntak, Komaruddin; Madhakomala, Madhakomala; Gunawan, Kazan
Journal of International Conference Proceedings Vol 6, No 3 (2023): 2023 ICPM Penang Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v6i3.2416

This study aims to analyze innovative work behavior at BNPB which will be used in this study to explore and examine the impact of transformational leadership and human resources on the quality of human resources. This research method uses a quantitative approach. The number of samples = 239 BNPB employees was obtained. Data was collected through survey method and analyzed using Structural Equation Modeling with WarpPLS approach. The results of this study found that the transformational leadership variable (X1) that has the highest weight is building the organization. In the innovative work behavior variable (Y1), which has the highest weight is developing ideas. Finally, the variable quality of human resources (Y2) which has the highest weight is continuous learning. Furthermore, there are two relationships whose results are not significant, and one relationship whose results are significant. The relationship between Transformational Leadership on Innovative Work Behavior and Transformational Leadership on Human Resource Quality obtained insignificant results, while the relationship between Innovative Work Behavior on Human Resource Quality obtained significant results for each variable relationship of the three factors

Understanding E-Learning Satisfaction Through Technology Acceptance Model: A Case Study of Edlink Implementation at Sahid University Kania Ratnasari; Rama Chandra; Didit Haryadi; R. Madhakomala
International Journal of Advanced Multidisciplinary Vol. 3 No. 4 (2025): International Journal of Advanced Multidisciplinary (January-March 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v3i4.740

Good electronic resources and student-lecturer interaction are essential to improve student satisfaction during online learning; e-learning satisfaction is a multifaceted construction that significantly affects student engagement and retention in online learning environments. This study aims to examine and evaluate a four-variable model, including E-learning, Perceived Ease of Use, E-learning Satisfaction, and Perceived Usefulness. Quantitative methods are used to test scales, research models, and hypotheses. These include testing scale reliability, testing the validity and consistency of the scale, and Structural Equation Modeling (SEM) for hypothesis testing. The sample used was an active student of the Faculty of Economics and Business in the odd semester of 2023/2024 who had used Edlink at Sahid University. The object was chosen because Sahid University has an e-learning site, namely Edlink, that supports teaching and learning activities and is already running. One hundred thirty-eight questionnaires were distributed directly through Google Forms to students who had used Edlink. The data analysis technique in this study uses SEM with SmartPLS version 4. Through the evaluation of the measurement model with a loading factor of >0.70, Composite Reliability > 0.70, Cronbuc's Alpha >0.70 and Average variances Extracted >0.50. Then, we use the hypothesis test with Bootstrapping to determine the direct and indirect influences. The results of the study showed that there was an Effect of Perceived Ease of Use on E-learning satisfaction, No Effect of Perceived Usefulness on E-learning satisfaction, Effect of E-Lerning on Perceived Ease of Use, Effect of E-Lerning on Perceived Usefulness, Perceived Ease of Use did not mediate the Effect of E-Lerning on E-learning satisfaction, Perceived Usefulness mediated the Effect of E-Lerning on E-learning satisfaction.

Improving The Quality Of Education In The 5.0 Era: Quality Control And Quality Improvement Approaches Susanti, Rahayu; Lengkong, Indira Krisanti; Madhakomala, R
Journal Coaching Education Sports Vol. 5 No. 2 (2024)
Publisher : Program Studi Pendidikan Kepelatihan Olahraga Fakultas Ilmu Pendidikan Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/yfrrmx65

Education in the 5.0 era faces significant challenges in maintaining quality and relevance alongside the development of smart technology and the demand for 21st-century skills. This article analyzes the role of Quality Control (QC) and Quality Improvement (QI) in enhancing education quality through a literature review. The analysis reveals that QC and QI play crucial roles in maintaining quality standards and driving continuous improvement. QC ensures consistent quality monitoring, while QI enables adaptation through technological innovations, such as data analytics and artificial intelligence. The integration of technology into QC and QI provides notable benefits, including real-time monitoring of student performance and personalized learning to improve educational outcomes. However, this implementation faces challenges, including limited infrastructure, low digital literacy among educators, and resistance to change. The synergy between technology and human skills is identified as a key factor in creating an effective and meaningful education process. The article recommends investing in technological infrastructure and educator training, along with policies supporting QC and QI implementation in educational institutions. Further research is necessary to develop more adaptive QC and QI models for various educational contexts and explore the impact of technology-based QC and QI on students' 21st-century skills. These findings aim to provide insights into sustainable strategies for improving education quality in the 5.0 era.

Shewhart Chart Analysis And Its Application In Educational Quality Control: Literature Review Rizki, Aprilia; Lestari, Widia Dwi; Madhakomala, R.
Journal Coaching Education Sports Vol. 5 No. 2 (2024)
Publisher : Program Studi Pendidikan Kepelatihan Olahraga Fakultas Ilmu Pendidikan Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/mh6f5b09

In the context of increasing demands for quality assurance and continuous improvement in education, Shewhart charts, originally developed for industrial processes, have found applications beyond manufacturing. Shewhart control charts, also known as statistical process control (SPC) charts, serve as valuable tools for monitoring and controlling processes by distinguishing between common and special cause variation. This literature review explores the application of Shewhart charts in the field of educational quality control, highlighting their potential to improve decision-making processes, identify trends, and enhance educational outcomes.

Exploring Educational Diversity: A Comparative Analysis of Indonesia with Europe and America Hasanah, Hani; Al Faruq Abdullah, Muhamad; Madhakomala, R.
Greenation International Journal of Tourism and Management Vol. 2 No. 4 (2024): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i4.297

This study aims to analyze a comparative perspective of education systems in Indonesia, Europe, and America. The main focus is to identify differences in educational approaches, curriculum structures, teaching methods, and the challenges faced by Indonesia in enhancing its education quality and global competitiveness. A qualitative library research method was employed, reviewing literature related to the education systems of the three regions. The results show that Europe emphasizes equitable access, flexibility, and competency-based education tailored to local needs. In contrast, the United States adopts a decentralized system, encouraging student freedom in course selection and non-academic skill development through extracurricular activities. Meanwhile, Indonesia applies a more centralized curriculum focusing on uniformity and cultural-moral values. Indonesia’s main challenges include achieving equitable access to quality education, improving teacher capacity, and integrating technology into learning processes. This conclusions represent that Indonesia can adopt best practices from Europe and America, such as curriculum flexibility, competency-based approaches, and technology utilization, to create a more innovative and inclusive education system.

The Role of the Principal in Motivating the Habituation of Dhuha Prayer and Fardhu Prayer in Congregation to Improve Student Discipline Aulia, Nurul Affika; Madhakomala, R.
Jurnal Pendidikan Islam Vol. 1 No. 2 (2024): January
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/pjpi.v1i2.143

A leader is a person who stands in front of every institution or organization he leads, a leader who is trustworthy, sincere, visionary and always makes changes for the better. In the scope of the school, the principal is a leader who is digugu and imitated every action and behavior. This research uses a literature study method that analyzes several journal references as a reference in determining a good school principal. The purpose of this research is to study and analyze the results of previous findings related to the role of the principal in motivating the habituation of dhuha prayer and fardhu prayer in congregation to improve the discipline of students. Based on the results of the reference analysis, it shows that a principal has an important role in the running of a program held at school. Doing the habituation of dhuha prayer and fardhu prayer together with direct monitoring by the principal is very effective so that students run it with discipline.

Pengaruh Keteladanan Guru dan Program Pembiasaan Sekolah Terhadap Karakter Self-Leadership Siswa Amirah Dwi Septiningrum; R. Madhakomala; Heru Santosa
Didaktika: Jurnal Kependidikan Vol. 13 No. 4 Nopember (2024): Didaktika Jurnal Kependidikan
Publisher : South Sulawesi Education Development (SSED)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58230/27454312.1166

Penelitian ini bertujuan untuk menganalisis pengaruh positif keteladanan guru dan program pembiasaan sekolah terhadap karakter self-leadership siswa di Sekolah Dasar Islam Terpadu (SDIT) yang tergabung dalam Jaringan Sekolah Islam Terpadu (JSIT) Indonesia di kecamatan Duren Sawit Jakarta Timur. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik survey. Teknik analisa data yang digunakan adalah model statistik analisis jalur (path analysis). Responden dalam penelitian ini adalah 119 guru yang tersebar di lima SDIT yang tergabung kedalam JSIT Indonesia di Kecamatan Duren Sawit Jakarta Timur. Hasil penelitian menunjukan bahwa: 1) terdapat pengaruh positif keteladanan guru terhadap karakter self-leadership siswa sebesar 17,2%, artinya jika keteladanan guru ditingkatkan dan dioptimalkan maka karakter self-leadership siswa juga meningkat, 2) terdapat pengaruh positif program pembiasaan sekolah terhadap karakter self-leadership siswa sebesar 55,2%, artinya jika program pembiasaan sekolah ditingkatkan dan dioptimalkan maka karakter self-leadership siswa juga meningkat. Hasil pengujian hipotesis utama dalam penelitian ini dapat disimpulkan bahwa keteladanan guru dan program pembiasaan sekolah berpengaruh positif dan signifikan terhadap karakter self-leadership siswa di JSIT Duren Sawit Jakarta Timur.

Co-Authors Abda Abda Abdul Aziz, Muh Abdul Canter Sangaji Abdul Canter Sangaji Abdulah, Budiman Abdullah, Muhamad Al Faruq Abdullah, Sultan Fadhly Ahmed Gaber Abdelhamid Ahmed Aisyah, Layli Alfin Yansyah Alhidayatullah Alif, Khairunnisa Putri Alifa Syauqi Hatami Alifia Taufika Rahmah Alifia Taufika Rahmah Amelia, Aas Amirah Dwi Septiningrum Ananto Kusuma Seta Andi Sinjaya ANIM PURWANTO Annisa Retno Utami Arjul, Muhammad Asmawi, Moch. Asrarudin Udin Asrarudin Aulia, Nurul Affika Azi Rivaldi Björn, Oparina Burmann Ulrika Chandra S Haratua Gultom Corry Yohana Crispinus Lemba, Vinsensius Daniel Setiawan Danny Zulkarnaen Daryatmo Rahman Desi Rahmawati Dhioatmaja Megafajari Dicky Wainal Usman Didit Haryadi Djaali Djaali Durotul Yatimah Dwi Atmanto Dwi Purwoko Eliana Sari, Eliana Eric Hermawan Faiq Akmaluddin Hafidzh Fathiyah Nur Rizqiqa Rizqiqa Faurna Lusiani Pakpahan Faurna Lusiani Pakpahan Fetia Nurul Hidayat Fitria Haquei Fitrian, Farhan Fransiska Desiana Putri Fretycia Laurenty Gifari, Firzan Hafidhah Hafidhah Hakim, M. Akrimul HAMIDAH Hamidah Hamidah, Hamidah Hary Murcahyanto Hasanah, Hani Hazrat Shah Kayen Hendra Saputra, Arsyil Heru Santosa Heru Santosa Iin Kusmawati Indra Jaya Ali Irwan Maulana Ivan Hanafi J. Julistiaty Jahudin, Andi Aswad Jamil, Asyraf Isyraqi bin Jazilul Fawaid Johansyah Anwar Kayen, Hazrat Shah Kazan Gunawan Kevin Zeni Wasono Khairul Anam Khairun Nisa Khanali, Ahmad Komaruddin Simanjuntak Layli Aisyah Lengkong, Indira Krisanti Lestari, Widia Dwi Lili Hastuti Lili Hastuti Linda Ika Mayasari Listyasari, Winda Dewi Lukmansyah Rifai Amirudin Lukmansyah Rifai Amirudin Rifai Amirudin Lukmansyah Rifai Amirudin Rifai Amirudin Lutfia Syafrudin Luthfi Jusniar Dwiputri Luthfiani, Luthfiani M. Matin Madsihit Madsihit Makruf Akbar Mardiyah, Dede Maryani, Anie Maulana, Irwan Maulida, Rahmi Megafajari, Dhioatmaja Moch. Asmawi Monja Asita Dewi Muhammad Andrean Candra Muhammad Fadholi Muhammad Farhan Ramadhan Muhammad Khairul Irfan Muhammad Mulyadi Mukhtadi, Mukhtadi Mukodas Arif Subekti Mulyoto Mulyoto Mulyoto Mulyoto Mulyoto Najma Ilmi Hulwan Neti Karnati Nulhaq, Sidiq Nur Afifah, Rizqi Nurhajati Nurhajati Nurhasan Nurhasan, Nurhasan Nursofah Oktavia Rumengan Oparina Björn Orpa, Eri Pakpahan, Faurna Lusiani Pandapotan Sitompul Pertiwi, Santhi Puji Astuti Purwana E.S., Dedi Purwaningsih, Ega Purwarna, Dedi Putri, Fransiska Desiana Qanitah Dzakiyyah Pariz Rachmah Fourdiana Rafika Rahmawati Rahmad Parulian Rahmah, Alifia Taufika Rahman, Daryatmo Rahmi Raja Suzana Fitri Rakhman, Nadine Rama Chandra Ramadhan, Nabil Auliya Rasmawar Rasmawar Ratnasari, Kania Refina Refina Rinawati Rinawati Rita Rita, Rita Riyani Putriardi Rizki, Aprilia Rizqiqa, Fathiyah Nur Rizqiqa Rugaiyah Sai’in Sari Febrianti Selvia Wulandari Septiana Anggraini, Septiana Sidiq Nuhaq Sidiq Nulhaq Silvia Rahmi Simanjuntak, Komaruddin Simanullang, Tuti Sirajudin Sirajudin Sisca Cletus Lamatokan Situmorang, Marika Sofiyah Azizah SOGALREY, FEBI ADRIANA MUTIARA Soparidah Soparidah Sri Widianti, Sri Sumaryono, Agustinus Suparno Suparno Susanti, Rahayu Sutikno Syafaat Ariful Huda Syifauzzuhrah, Nabillah Ucu Cahyana Ulrika, Burmann Uu Abdullah Vinsensius Crispinus Lemba Wibowo Wibowo Wibowo Wibowo Widad Diana Widiastuti Widiastuti Yetti Supriyati Yuhastihar Yuhastihar Zaenal Abidin Zahera Mega Utama Zahra Nabilla Zahra, Siti Elvina Zahrah Ajeng Syachputri Zainal Abidin Zulfia Khalid

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